Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Chili Kiwi Lakefront

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

*** Voted #1 Hostel in Latin America in the 2018 & 2017 Hoscars ***

We are an owner operated and run hostel for backpackers by backpackers. We are offering a fun, social and informative hostel with travellers´ specific needs in mind. Come and join us for good times and adventures!

NEW: Check out our new double room options. Two rooms up in a tree house with full lake view and also our three hobbity hollow double rooms in our garden. Check the photos!

Here's what we think you'll love about the hostel:

VIBE: This is key. Chill, fun and social. A place to socialize and make friends, have a cheeky drink or two, but why do you come to Pucon, to get out and explore.

Location: On the corner of the main road and the lake. We don't believe there's a better location in town.

Value: We are intrepid backpackers ourselves, and believe our prices are awesome given the setting, facilities and service.

Service: We're passionate about travel and the great outdoors and we are passionate about sharing this with you.

Facilities: Let's face it, the standard of hostels is well, pretty standard. We're going for attention to detail, comfort, function and creativity. We have three kitchens, lots of bathrooms and central heating for when it gets cold.

Secure & Clean: We know that when you and your belongings feel safe and secure, you have peace of mind and can focus your energy on what you came here to do, experience and enjoy. And who doesn't like a clean hostel?

Winter Enthusiastas: We are skiers and snowboarders ourselves, let´s go shred!

Travelling... life is good!

Please note:

Cancellation policy: 48h before arrival.
In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in to the room from 12:00 to 14:00, but you can arrive to the hostel anytime after 08:00am.
Check out at 10:30 from the room, but you can enjoy the hostel facilities after this time.

We have live in staff, but reception is officially open between 8am and 11:30pm, if you are arriving outside these times, please let us know.

Payment on arrival, cash only in Chilean pesos.
Taxes included.

Breakfast not included.
No curfew.

Children not allowed.
We don't accept pets. View House Rules


It's easy to see why our award-winning hostel has dominated the category of Best Hostel in Latin America for two years’ running. We're run by backpackers for backpackers, so we know how important it is to offer a fun, social and informative experience. Catch sunsets over the lake from a treehouse, swing or just from your room. Plan out your stay with a free city map and our house Wi-Fi. Our knowledgeable, outdoorsy team will be happy to help you book amazing day trips and adventures.


Only a short walk from downtown Pucón, we're on the shores of majestic Villarrica Lake with views of the snow-capped volcano. The Turbus terminal is a 15-minute walk from us, and the Pullman and JAC terminals are both under 10 minutes by foot. Look for our brightly painted doors and shutters – you can't miss us! From our home base, you'll have easy access to all of Pucón’s famous outdoor activities, from hiking the volcano to braving whitewater rapids to soaking in thermal springs.

Rooms and Dorms

Choose from dorms or double rooms in the main house, some with private bathrooms. Each dorm bed has a personal reading light, a storage locker and a book shelf. For extra privacy, check out our charming new treehouse with lake views or one of three adorable hobbit houses set in the garden. Or you can try glamping in a camper van kitted out with plug sockets, lights and an outdoor seating area for chilling under the stars.

Extras and activities

Food's important: so we have three kitchens – that means you won’t ever have to wait for fridge or cooking space! Our central heating will keep you toasty when the temperature drops outside, the perfect time to snuggle up on one of our couches and gaze out over the lake. When the sun comes out, grab a hammock under the shade of a cherry tree and sway to the relaxed heartbeat of the area.

View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.3

  • Security 9.7

  • Location 9.9

  • Staff 9.7

  • Atmosphere 9.5

  • Cleanliness 9.5

  • Facilities 9.4

Latest Reviews

  • 10.0


    12 Feb 2020
    Recommended to me by some friends and didn't disappoint. Well designed and great location by the lake. The multiple kitchens means there's lots of places to cook and chill and there was always a friendly atmosphere in the main common area. Super easy to meet people, great advice from reception for things to do around the town and any activities you might want to do. The private tour for each person upon arrival was a nice touch. Shout out to Sydnee and the OG bar crew for making it even better
    England, Male, 25-30
  • 10.0


    06 Feb 2020
    Amazing hostel, staff are super helpful and friendly. Location is awesome and has great views. Multiple kitchens and really nice setup that doesn’t feel crowded. Trips from hostel are great too. Not a bad word to say!
    Wales, Couple, 25-30
  • 10.0


    29 Jan 2020
    Excellent hostel, fab kitchen facilities really good location and fantastic staff. So many adventure activities to chose from and the hostel even helps organise some such as climbing the volcano, thermal pools and some water sports.
    England, Female, 18-24
  • 10.0


    17 Jan 2020
    Best hostel I've been so far, social hub for solo travelers, amazing kitchen, super clean. The hostel offers you all the option for the attractions around pucon. From my experience everything they booked for me was excellent with amazing guides. Would come back again if I'll come back to Pucon.
    Israel, Male, 18-24
  • 10.0


    16 Jan 2020
    Great place! I really enjoyed the abundance of places to seat and chill (: the hostel has a view to the lake and is has a lot of trees between the facilities, which is really nice
    Israel, Male, 31-40
  • 10.0


    14 Jan 2020
    Perfect place to meet people from every place in the best environment. Has anything that you could ask for if you are a backpacker traveler. Great location and artistically conceived.
    Chile, Couple, 31-40
  • 9.7


    01 Feb 2020
    Great facilities, respectful owner who cares about your stay. Be aware that this is Not a party hostel but the bar and tree house chill zone are awesome.
    Israel, Male, 25-30
  • 9.7


    24 Jan 2020
    This hostel is a bit pricier than other options in town, but it is well-worth the money. From the treehouse bar to the connections/discounts for local excursions to the luxurious shower, I loved my stay at Chili Kiwi. I would recommend it to anyone going to Pucón.
    USA, Male, 18-24
  • 9.4


    29 Jan 2020
    Great hostel in an amazing location, really cool bar and treehouse for watching sunsets over the lake. Staff were so helpful with recommendations for local activities. Would highly recommend kayaking on the lake at sunset 👌👌 stayed in the Harry Potter room which was a bit small for 4 people, but everything else was Greta, thanks!!
    Ireland, Couple, 25-30
  • 8.9


    30 Jan 2020
    The van was quite cool, the location pretty good.
    Canada, Couple, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Jobs Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games


  • 2018

    1st, Country Winners Chile

  • 2018

    1st, Continent Winners Latin America

  • 2017

    1st, Country Winners Chile

  • 2017

    1st, Continent Winners Latin America

  • 2016

    1st, Country Winners Chile

  • 2016

    3rd, Continent Winners Latin America

  • 2015

    1st, Country Winners Chile

View all Award Winners