Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Any changes (cancelation, or reduction in numbers) should be made 1 week before the booking (i.e. before payment is made)

Additional Terms and Conditions

Dietary requirements for breakfast should be communicated before arrival. A maximum of 2 different options of breakfast can be offered.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Business Trip If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Chill Inn Hostel

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews

Property Description

The Palapa style huts provide an authentic Mayan accomodation experience (with added comfort) as well as a cool place to sleep and relax after a day of exploring Tulum's beaches, Cenotes and Pueblo. Famous for our creative and delicious breakfasts, chilled family atmosphere, and best local advice and secrets, this is truly the best place to stay in Tulum.

We have 4 dorms with the choice of 4, and 8 beds, each equipped with a separate bathroom and hot shower. Each of our beds feature a power socket, a reading light, a fan and a security box (while fitted curtains give you a feeling a privacy just like home (well almost)). The 4 bed dorm has Air Conditioning.

The shared kitchen, indoor and outdoor areas are great spots to mingle, kick up your feet and chillax. In addition we will treat you to a great breakfast to kick-start your day and free WiFi to stay in touch with your loved ones or just browse.

Chill Inn Hostel Policies and Conditions:

Check in from 14:00 to 23:00 .
Check out before 11:00 .

Cancellation policy: 48 hours before arrival.
Payment upon arrival by cash.

Taxes included.
Breakfast included.

No curfew.
Child friendly.
Please provide as much information as possible as to your arrival time and any special requirements in order to have everything ready for you when you arrive. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.1

  • Security 9.2

  • Location 9.2

  • Staff 9.4

  • Atmosphere 9.0

  • Cleanliness 8.7

  • Facilities 8.6

Latest Reviews

  • 10.0


    14 Jan 2020
    This place was AMAZING it was an experience like I’ve never had before. Paco is a great host you helped us with everything we didn’t know we wanted to do haha ! 10 out of 10!
    Canada, Couple, 25-30
  • 10.0


    13 Jan 2020
    Am amazing hostel and the lady who runs the hostel makes the best breakfasts each morning it’s a lovely vibe there and everyone is really friendly
    Australia, Female, 18-24
  • 10.0


    30 Dec 2019
    One of the best hostels I've stayed in! The staff is incredible, thank you Paco & the others for everything! They were beyond helpful and always there to greet you and answer any questions I had. It is a laid back hostel that will share discounted tours and adventures and is happy to take you out on the town at night. They make the best breakfasts and we had an awesome New Years dinner with the whole hostel. Some people even invited friends from other hostels to join. I can't wait to come back!!
    USA, Female, 18-24
  • 9.7


    09 Jan 2020
    We loved the hostel. We ended up staying 8 nights. We met some really nice people. The hostel has a chilled vibe but everyone tends to sit & chat together. We all went out for food / drinks a few nights. Pako is super helpful on things to do nearby. The kitchen is good & You get a free breakfast every morning with something different each day. What more do you want? Only thing we would have improved would be the cleanliness of the showers. They weren't bad but they could have been cleaner.
    England, Female, 25-30
  • 9.4


    02 Jan 2020
    Tuve una estadía excelente en este hostel, tal así que me quede más días. Muy buena atención por su dueño y colaboradores. Un éxito los desayuno de la Tere!!
    Uruguay, Male, 31-40
  • 9.4


    26 Dec 2019
    Besides the weird smell in the dorm and the cold water showers the hostel was lovely. Staff is very friendly and tries always to help you! Would recommend anyone else to stay there :)
    Switzerland, Male, 18-24
  • 9.1


    10 Jan 2020
    Cute and welcoming with nice staff and guests just the dorms with bathrooms in them were pretty cramped. Front door is a little hard to find with no sign, it’s a rounded wooden door with a little string to ring a bell. This one is locked with a code and the dorms are unlocked. The plate service breakfast was lovely, not a ton of food but they accommodate vegans which is awesome :)
    Canada, Female, 18-24
  • 9.1


    05 Jan 2020
    Great hostel. We stayed there for three nights. The vibe is great, the social spaces are cosy and rooms are ok. Showers are cold. Kitchen is fully equiped and the breakfast is very good. However, the hostel cats are everywhere. They walk over the kitchen table, among the food as well. They get into the dorms too. Except for that, the hostel is very cool.
    Uruguay, Couple, 18-24
  • 8.0


    29 Dec 2019
    Great breakfasts! Nice environment and quite area!
    New Zealand, Female, 18-24
  • 6.6


    25 Dec 2019
    Only best thing in this hostel was breakfast. Thanks to lady who prepare everyday different breakfast.
    Turkey, Male, 31-40
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  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • BBQ
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Bicycle Hire
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities