Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Any changes (cancelation, or reduction in numbers) should be made 1 week before the booking (i.e. before payment is made)

Additional Terms and Conditions

Dietary requirements for breakfast should be communicated before arrival. A maximum of 2 different options of breakfast can be offered.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Business Trip If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Chill Inn Hostel

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

The Palapa style huts provide an authentic Mayan accomodation experience (with added comfort) as well as a cool place to sleep and relax after a day of exploring Tulum's beaches, Cenotes and Pueblo. Famous for our creative and delicious breakfasts, chilled family atmosphere, and best local advice and secrets, this is truly the best place to stay in Tulum.

We have 4 dorms with the choice of 4, and 8 beds, each equipped with a separate bathroom and hot shower. Each of our beds feature a power socket, a reading light, a fan and a security box (while fitted curtains give you a feeling a privacy just like home (well almost)). The 4 bed dorm has Air Conditioning.

The shared kitchen, indoor and outdoor areas are great spots to mingle, kick up your feet and chillax. In addition we will treat you to a great breakfast to kick-start your day and free WiFi to stay in touch with your loved ones or just browse.

Chill Inn Hostel Policies and Conditions:

Check in from 14:00 to 23:00 .
Check out before 11:00 .

Cancellation policy: 48 hours before arrival.
Payment upon arrival by cash.

Taxes included.
Breakfast included.

No curfew.
Child friendly.
Please provide as much information as possible as to your arrival time and any special requirements in order to have everything ready for you when you arrive. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.4

  • Security 8.7

  • Location 8.5

  • Staff 8.9

  • Atmosphere 8.5

  • Cleanliness 7.2

  • Facilities 7.8

Latest Reviews

  • 10.0


    26 Apr 2019
    Great location, a nice quiet street making it easy to sleep. the high wall and garden made the hammocks a great place to escape the afternoon heat. Help, pleasant and sociable staff made you feel very welcome very quickly. Breakfast is awesome, something different, but always delicious everyday. Nice place to chill or good place to base yourself if you would like to go out, with a corner store at the end of the street selling 1.2 L bottles of beer for 45 pesos (35 if you take your bottle back)
    Australia, Male, 25-30
  • 9.7


    22 May 2019
    Paco, his Mom and beautiful sister go out of their way to make you feel at home. Paco also gives great advice and a great map on where to eat, what to pay for taxis, etc.
    USA, Male, 41+
  • 9.4


    11 Jun 2019
    Amazing hostel for the price. No a/c but bunks have personal fans n privacy curtains. Hostel is family run with the abuela making a diifrent hot fresh breakfast each morning, that always includes some fruit and a salsa made from scratch. Bike rental for 80 pesos. Amazing “CHILL” atmosphere. Right next to 2 corner stores and a panderia. Definitely would stay again on return to Tulum!
    USA, Female, 18-24
  • 9.4


    10 Jun 2019
    Room with AC was definitely worth it. Really relaxing place. Could do with a sign outside. The guys working there were a pleasure, particularly Joy and Voy Chek as well as the owner. Brilliant breakfast!
    Ireland, Male, 18-24
  • 9.4


    19 Apr 2019
    Basic hostel but with very nice atmosphere. Staff was friendly and helpful. Breakfast was different every day and tasted really good. Would go there again.
    Estonia, Male, 25-30
  • 9.4


    02 Apr 2019
    I really loved Chill Inn - they made sure I got checked in and settled, the bed was comfortable, and everyone was very friendly. Breakfast in the morning was incredible - mushroom crepes with cream sauce! I didn't expect that level of culinary expertise in the kitchen but I really appreciated it. Also, they let me store my bags after checkout to go on a little day trip. I have never been more impressed with a hostel - I can't wait to come back and stay again!
    USA, Female, 25-30
  • 9.1


    01 May 2019
    Really nice staff, good location. Also met some really nice people here. The breakfast is amazing and there is something different everyday.
    England, Male, 25-30
  • 8.9


    02 May 2019
    Very helpful staff. The hostel has everything you need.
    Denmark, Male, 18-24
  • 8.0


    23 Apr 2019
    Overall great experience. It had everything we needed with very helpful staff. They had great recomendations and we happy to share. Breakfast was delicious both days. The one thing we would have loved more of was drying space for towels and swimsuits. Also a sign out front to help you find it would be great.
    USA, All Female Group, 25-30
  • 5.1


    24 Mar 2019
    No comfortable seating, poor ventilation, dark claustrophobic bunks , tiny bathrooms , little ambience
    Canada, Male, 41+
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  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • BBQ
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Bicycle Hire
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities