Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Any changes (cancelation, or reduction in numbers) should be made 1 week before the booking (i.e. before payment is made)

Additional Terms and Conditions

Dietary requirements for breakfast should be communicated before arrival. A maximum of 2 different options of breakfast can be offered.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Business Trip If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Chill Inn Hostel

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

The Palapa style huts provide an authentic Mayan accomodation experience (with added comfort) as well as a cool place to sleep and relax after a day of exploring Tulum's beaches, Cenotes and Pueblo. Famous for our creative and delicious breakfasts, chilled family atmosphere, and best local advice and secrets, this is truly the best place to stay in Tulum.

We have 4 dorms with the choice of 4, and 8 beds, each equipped with a separate bathroom and hot shower. Each of our beds feature a power socket, a reading light, a fan and a security box (while fitted curtains give you a feeling a privacy just like home (well almost)). The 4 bed dorm has Air Conditioning.

The shared kitchen, indoor and outdoor areas are great spots to mingle, kick up your feet and chillax. In addition we will treat you to a great breakfast to kick-start your day and free WiFi to stay in touch with your loved ones or just browse.

Chill Inn Hostel Policies and Conditions:

Check in from 14:00 to 23:00 .
Check out before 11:00 .

Cancellation policy: 48 hours before arrival.
Payment upon arrival by cash.

Taxes included.
Breakfast included.

No curfew.
Child friendly.
Please provide as much information as possible as to your arrival time and any special requirements in order to have everything ready for you when you arrive. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.3

  • Security 8.6

  • Location 8.4

  • Staff 8.7

  • Atmosphere 8.3

  • Cleanliness 7.0

  • Facilities 7.6

Latest Reviews

  • 10.0


    24 Feb 2019
    Nice hostel with even nicer staff; super friendly and knowledgeable. Bikes for rent for very cheap compared to bicycles rentals around town. I was only there for two nights but each morning there was a different breakfast with coffee and tea. Amazing place. Would recommend.
    Canada, Male, 25-30
  • 10.0


    24 Feb 2019
    Great hostel and very nice atmosphere. We would definitely stay there again! The beds are comfi and we got a double bed in a dorm. Everything was clean and the staff was awesome! There is nice (and always different) breakfast in the morning.
    Germany, Couple, 18-24
  • 9.4


    19 Apr 2019
    Basic hostel but with very nice atmosphere. Staff was friendly and helpful. Breakfast was different every day and tasted really good. Would go there again.
    Estonia, Male, 25-30
  • 9.4


    02 Apr 2019
    I really loved Chill Inn - they made sure I got checked in and settled, the bed was comfortable, and everyone was very friendly. Breakfast in the morning was incredible - mushroom crepes with cream sauce! I didn't expect that level of culinary expertise in the kitchen but I really appreciated it. Also, they let me store my bags after checkout to go on a little day trip. I have never been more impressed with a hostel - I can't wait to come back and stay again!
    USA, Female, 25-30
  • 8.9


    27 Feb 2019
    Great place with great people! Super chill and comfortable, you’ll feel like your in a home away from home.
    USA, Male, 18-24
  • 8.3


    09 Mar 2019
    This hostel has a good location, not too far from the main road. They also hire bikes for only 80 peso/day. The breakfast was pretty good too. They really really need to put a sign up at the front of the hostel because it’s hard to find. The hostel was reasonably clean, although my bed was a bit dirty because one of the cats had snuck in and slept on it
    Australia, Female, 18-24
  • 8.0


    10 Mar 2019
    It's small and cozy. Really comfortable. Very nice breakfast experience (there's a very nice lady cooking it to order every morning—so good!) and everyone is chill and friendly. Toilets and showers could be a bit cleaner, though, that was my one and only problem. All in all would recommend it and consider it again :)
    Mexico, Female, 25-30
  • 7.7

    Very Good

    10 Mar 2019
    Breakfast was okay. There are toilets and showers in the dorm rooms, but the ventilation is not so good. Therefore the dorms can smell like sewer.
    Netherlands, Mixed Group, 25-30
  • 5.7


    13 Mar 2019
    The hostel could be really nice, it has a good vibe and a relatively central location but it was really dirty when we arrived. Also the whole dorm was stinking cause the toilet was broke.
    Germany, Female, 18-24
  • 5.1


    24 Mar 2019
    No comfortable seating, poor ventilation, dark claustrophobic bunks , tiny bathrooms , little ambience
    Canada, Male, 41+
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  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • BBQ
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Bicycle Hire
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities