Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Any changes (cancelation, or reduction in numbers) should be made 1 week before the booking (i.e. before payment is made)

Additional Terms and Conditions

Dietary requirements for breakfast should be communicated before arrival. A maximum of 2 different options of breakfast can be offered.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

The beauty of Caribbean beaches, the clearness of its waters and Cenotes and the crazy Maya Jungle undoubtedly makes of Tulum a must-see destination in Mexico.
Reserve at our traveler’s home and you will enjoy Chill inn’s authentic breakfasts, the best local advices to visit the area, crazy friends and of course chill vibes.
In Tulum, we are located in the center of the town, perfect to take your bike and visit all amazing spots around: ruins, beaches, cenotes… You can swim, dive and explore the same day, before coming back and relax in our hammocks in the shadows of the trees.

In other words, the perfect place to stay and enjoy the authentic Caribbean life in Tulum, surrounded by nature!

Don’t hesitate longer, come and make your own experience.

We have 4 dorms with the choice of 4 and 8 beds, each equipped with private bathroom and shower. Each of our beds feature a power socket, a reading light, a small fan and privacy curtains which will give you a feeling of privacy just like home (well almost)). One of our dorm offers Air Conditioning.

The shared kitchen and indoor and outdoor areas are great spots to mingle, kick up your feet and chillax. In addition we will treat you to a great breakfast to kick-start your day and free WiFi to stay in touch with your loved ones or just browse.

Chill Inn Hostel Policies and Conditions:

Check in from 14:00 to 23:00 .
Check out before 11:00 .

Cancellation policy: 48 hours before arrival.
Payment upon arrival by cash.

Taxes included.
Breakfast included.

No curfew.
Child friendly.
Please provide as much information as possible as to your arrival time and any special requirements in order to have everything ready for you when you arrive. View House Rules

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Reviews & Ratings

  • Value For Money 9.0

  • Security 9.4

  • Location 8.9

  • Staff 9.6

  • Atmosphere 9.5

  • Cleanliness 9.0

  • Facilities 8.6

Latest Reviews

  • 10.0


    23 Sep 2021
    Me encantó mi estadía con teresa, el hostal es muy bonito, limpia, y un gran ambiente. Teresa y los otros voluntarios son muy dulces y útiles. Teresa me dio tantas sugerencias y consejos de cosas para hacer alrededor tulum. Disfruté mucho charlando con el personal y jugando con los adorables gatos!
    USA, Male, 18-24
  • 10.0


    21 Sep 2021
    I loved the Chill Inn. The people who run it our extremely nice and helpful with everything you could need. The breakfast is extremely good and switches everyday. And I was able to meet a lot of people from all over and make some great friends. No AC in your room can be rough during the day, but at night with the fans it's fine. Would definitely recommend.
    USA, Male, 18-24
  • 10.0


    21 Aug 2021
    Everythins was great! The rooms are absolutely clean 😍, breakfast is delicious, and is 7 minutes from ADO. I highly recommend this hostel. Me sentí como en casa, muchas gracias!! Valeria.
    Argentina, Female, 25-30
  • 10.0


    22 May 2021
    I really loved this hostel. The staff who were volunteering were so chill and the place just generally fitted to name very well. The owner was really sweet too and made amazing breakfast. Also cute cat
    England, Female, 18-24
  • 9.7


    02 Aug 2021
    I enjoyed my stay. The hostel is walking distance from the bus stop, very convenient. The staff is super welcoming&helpful. They have bikes you can rent all day which is great. When I got there they gave me a map of the town&wrote notes on what places they recommend(beaches,bars,restaurants, cenotes)&how to get there&for how much. This was my first time in tulum so this was super helpful. I had the shared 4 bed room. It was clean, a really good working ac&it's own bathroom&shower.
    USA, Female, 25-30
  • 9.7


    06 Jul 2021
    Great vibe. Location is good. Lockers have to be fixed. They don't close completely for your belongings.
    USA, Male, 25-30
  • 9.1


    01 Sep 2021
    my stay was quite good. place was cleaned daily. breakfast was served daily. it was a different breakfast each morning, including pancakes, toast, casadlas, fruits and of course coffee. they offered rental bike for 100 pesos a day, very reasonable. i actually went back and rented a few days when i wasn’t staying there due to the good price. she was always willing to let me rent a bike. ac in room worked awesome. private bath on 4 bed dorm. only negative is showers were cold would stay again!
    USA, Male, 18-24
  • 9.1


    15 Jul 2021
    Chill inn location was fantastic if you want authentic Mexican, which I did. It's back away from the tourist spot, but close enough to walk. Very cool atmosphere, the staff were helpful and actually advise you on things to do, and the breakfast was actually breakfast. Only two negative things, 1. The wifi doesn't work in the rooms. and 2. There is no A/C in the rooms, just a little fan. This was problematic since it was 35C and humid and lots of mosquitos. But, maybe that's everywhere in tulum!
    Canada, Male, 31-40
  • 9.1


    14 Jun 2021
    Very nice staff, breakfast was also great. Nice looking place, though the 8 bed dorms get pretty hot. Each bed has it's own fan but the outlets only let you plug in one device so choose whether to charge your phone or have the fan on overnight. Unfortunately seemed to have a bit of a mice issue, and bathrooms could have been cleaned more often. With that said I liked the atmosphere of the place, good chance to meet new people, would consider staying again.
    USA, Male, 25-30
  • 8.9


    28 May 2021
    Our stay was great here. Very relaxed vibe and sociable communal space. Nice breakfast and great atmosphere. My main gripe is that they say they accept card on their page but this is not true. When I pointed this out there was no movement to change it and it is still as it was.
    England, Couple, 25-30
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  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • BBQ
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Bicycle Hire
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities