Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Cancelling group bookings. If the customer cancels the booking no later than 30 days before 12 noon on the arrival day, the advance payment will be refunded less a handling fee of 10 PLN. If the customer cancels the booking later than 30 days before 12 noon on the arrival day, the full amount of the advance payment will be kept by the ChilloutHostel. If the customer cancels the booking later than 14 days before 12 noon on the arrival day or if the group with a booking does not check in, the full amount of the advance payment and the final payment will be kept by the Chillout Hostel, and if the booking is secured by a credit card, the hostel will debit the card with the final payment.

Additional Terms and Conditions

Group bookings made through must be confirmed by an advance payment of 30% of the booking value. The remaining amount must be paid no later than 14 days before the arrival of the group.

From the groups we take at check-in a deposit :
20 PLN / 5 EURO for each key.
The deposit is fully refundable at check out assuming that no damage is caused and no key is lost.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party, Sports Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Chillout Hostel is a medium size hostel situated in the centre of Warsaw. Made by locals and group friendly place located in the historical building.
We welcome all groups that are looking for comfortable, calm, relaxing and homey atmosphere. First rule in our hostel is to follow the quiet time : 10 p.m. - 6 a.m.If you already know that your group is going to behave in a noisy way, please choose another place to stay :)

We will refuse to check-in drunk, drugged or aggressive guests.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Chillout Hostel

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

The Chillout Hostel is situated in the middle of Warsaw’s center in historic, renovated tenement house. In the neighborhood are located many various restaurants, pubs and stores. Thanks to its perfect localization, it’s easy to get to every corner of Warsaw from the hostel as well as visit city’s unique monuments, taste polish cuisine or spend time in local clubs. Everyone finds something in Warsaw what suits him or her the best. The main railway station is 10 minutes walking from The Chillout Hostel and the Old Towne less then 3 kilometers.

Hostel changes all the time to meet all expectations of our guests, who come to our hostel. At their full disposal, we offer them individually furnished room to make them feel like home. That is why, we prepared private double rooms as well as dorms. In every room there are lockers, bedside tables, a table and chairs. In the whole hostel there is free wifi.

What is more, in beautifully furnished common area, our guests can freely relax, watch TV, drink delicious coffee and take part in everyday events organized by our staff. At their disposal is fully equipped kitchen and dinning room.

The Chillout Hostel gives its guests the possibility of using computer, printer, washing machine, dryer, iron with ironing board, maps, guides, checkroom, deposit box and much more.

Our staff is at our guests’ disposal 24 hours a day and with pleasure show them the most interesting and attractive spots in Warsaw, approaching individually to each and every guest to make the stay in the city as unforgettable as it’s possible.

Important Information:

The hostel reserves the right to measure the temperature. If the guest has symptoms of coronavirus (fever, cough, etc.), hostel employee has the right to deny accommodation or shorten guest’s stay without a refund. Hostel cannot accommodate people who are quarantined. If the booking has been made with the purpose of spending quarantine in the hostel or against government recommendations, and the Chillout Hostel has not been informed in advance, hostel has the right to withhold the payment and a refund cannot be claimed. View House Rules

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Reviews & Ratings

  • Value For Money 8.9

  • Security 9.2

  • Location 8.7

  • Staff 8.9

  • Atmosphere 8.1

  • Cleanliness 8.6

  • Facilities 8.6

Latest Reviews

  • 10.0


    12 Oct 2020
    Everything was perfect. Thank you :)
    France, Female, 31-40
  • 9.7


    12 Sep 2020
    Fantastic place! The location is great - very central, however, I chose it because it was close to where I needed to be. Super cozy common room, great staff (talkative and easy-going), superbly equipped kitchen. I had really cool people in the room and it seems like other travelers were very friendly as well, good timing. My 8-bed dorm was great - so spacious! Loved it! The only thing I didn't like were bathrooms - they need renovation. Some of the toilets were so tiny it was difficult to move.
    Poland, Female, 31-40
  • 9.1


    08 Dec 2020
    I stayed here in early December, 2020. I rented an ensuite with two other friends, and it was great. The room came with a private kitchen and bathroom, which was great. If you are looking for a place to stay where you can stay close to the commercial center of Warsaw, with a private room, and not much interaction with other guests, I would highly recommend this place. Especially considering the value of the room for what I paid. The nearest bus stop is a few minutes away by walking, too.
    USA, Male, 18-24
  • 9.1


    01 Aug 2020
    Actually i stayed there for 5 days, and it was pretty amazing, mainly i would stay the people working there, always had a smile in their face, so it was great start and the restrooms were maintained so good and it was mainly located in the centre, the bus and train stations were easily accessible, me n my frends had one of the greatest week in Warsaw, definitely will come again:))
    India, Male, 18-24
  • 9.1


    25 Jul 2020
    Good value for money!
    Netherlands, Female, 25-30
  • 8.3


    23 Jul 2020
    The hostel in general was pretty OK, but the way in and out were really annoying. A tricky doorbell and poor instructions outside the building made our way in impossible. Plus, the distribution of the rooms and no signalling inside the building made it super complicated to find our way through the hostel.
    Colombia, Mixed Group, 25-30
  • 8.0


    03 Aug 2020
    They actually have great prices. We stayed in the private twin bedroom and the room was great. It is quite noisy though, people coming and going and the walls being thin. The toilets/bathrooms weren't great either. There weren't so many and were tiny and kind of dirty. That depends much on the guests though. We were able to leave our luggage before check-in so that was cool. It's not quite as central as we thought it would be but it's a 10-min walk to the central station/40-min walk to the city.
    England, Female, 18-24
  • 7.7

    Very Good

    17 Jun 2020
    Only stayed one night in the female dorm. Nice place to stay for a night or so, it's not far from the main station and suitable if you want to visit both the city center, the old town and Łazienki Park. Really not any negative aspects but I did not stay much. Still the staff was nice.
    France, Female, 18-24
  • 5.7


    08 Oct 2020
    There was a person coughing, sneezing and sniffling in our room. He never covered his mouth once or wore mask. During these times Health& safety is Very important. I reported this to the staff. They checked his temp ( was semi normal) so he continued to stay in the 8 bed dorm. I decided to leave the hostel even tho I paid for 3 nights. They offered me another room but I’d rather not catch whatever he had. They did not give me the refund but the staff were nice and tried their best.It was Unsafe
    Canada, Male, 25-30
  • 2.0


    09 Jul 2020
    Small common room area and bathrooms. No security and no cameras in all the floors. Staff lamentable, gossip and unrespectfull. Someone stole me money and NOBODY help me, in fact the day after the manager didn't let me extend my reservation because I called the police for the situation. Don't expect support or good service, they will not give you that.
    Argentina, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Breakfast Not Included
  • Common Room
  • Dishwasher
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Meeting Rooms
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • 24 Hour Reception
  • Fax Service
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi