Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Chillout House is a house of rustic concept and #handmade, part of the remodeling and the areas are done by Edith, the owner of the house, who remodeled it to receive guests who want to share a unique space, vintage and colorfull , Chillout HOuse opened the doors in 2015, the house has 5 private rooms with shared bathroom, and 1 private room with private bathroom.

Our house was born with the intention that those who visit us can feel at home, with a quiet environment ideal to rest, but also an environment where you can meet people from all over the world and you can make friends from all sides, the open areas of rest and relaxation are designed to share with everyone in the house, every morning Edith or Daianna her daughter await you with a warm breakfast, pancakes and fresh fruit, or eggs and toast and fresh fruit, you can also enjoy fresh coffee or a delicious hot tea; If you need information about tours or make reservations for activities at home, you can do so at no extra cost.

You can use the kitchen if they need to prepare your meals, there are toilets available, TV, Internet, WIFI connection, laundry servie ( for pay) areas and a balcony to enjoy the summer or rainy nights on winter days.

Edith and Daianna her daughter, will be waiting for you at the time of your arrival, they are in charge of keeping the house in order and receiving all their guests, Betzy and Monse the younger daughters are also willing to help if they need something, They live right next to the house so they are always very close to help.

Our house has a rustic concept, with wood decorations, old remodeled items and decorated stalls, so guests who love the details and appreciate the power to recycle and beautify what may no longer be used will be welcome to enjoy this beautiful place made with a lot of love.

We are located in the Barrio Valle Bonito, 1km away from the center, a quiet neighborhood full of happy and helpful people, if you like to walk the walk to the center of Santa Elena is liberating, it is 15 minutes of walking with fresh air , we are 5 min by car from all the supermarkets, banks and areas of interest of Santa Elena and Monteverde, so we are relatively close but far from the noise and noise of the busy center of Santa Elena, all Monteverde activities have a pick up directly in the house so you do not have to worry where you can pick up your activities.

If you come by bus you can go from the terminal in Santa Elena in 15 minutes.

If they come by car, the address is available so they can arrive without problem.

If you need a private transport you can contact us to help them.

If you want to take a taxi, the cost is $ 3 from the center of Santa Elena to our house

don't Think more :D press Click and Book! Pura Vida!
Chillout House's Policies & Conditions:

Check in from 09:00 to 21:00
Check out before 10:00

Payment upon arrival by cash.

Cancellation policy: 72 hours before arrival.

Breakfast not included.


No curfew.
Reception available until 10 pm

Taxes not included: 13% View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 8.0

  • Staff 10.0

  • Atmosphere 10.0

  • Cleanliness 10.0

  • Facilities 10.0

Latest Reviews

  • 10.0


    24 Oct 2019
    We loved Chillout House! The owners are so so kind and helpful. The kitchen was very well equipped and the whole place was always very clean and tidy. It’s a bit of a walk to town (maybe about 15 minutes) or a super cheap taxi ride! We loved the location because it was very quiet and didn’t have the noise of a busy town. The showers were hot as long as you keep the pressure down. Overall we had a great stay and we highly recommend Chillout House!
    Canada, Couple, 18-24
  • 10.0


    16 Oct 2019
    Whole place feels like an art gallery with recycled items. Host was amazing, she was very friendly and helpful. Travellers like us should choose more local hostels than chain hostels. Although chain hostels are good, locals are the one who deserve the most!! Will chose this hostel over any other fancy ones in Monte verde!! ThAnk you!
    Canada, Couple, 25-30
  • 9.7


    02 Mar 2019
    This was SUCH a beautiful Hostel, on a quiet street a little walk outside of the main town. Being so secluded made it more difficult to get to town, but it’s worth it because the street is so calm and peaceful. Nestled in a cute neighborhood with some playful pups, and boasts a nice deck for watching the sunset in peace. The host IS very sweet and welcoming, and made sure to accommodate all of my needs. You can’t beat the price for a private room, either! I would stay here again FOR SURE! LOVELY
    USA, Male, 25-30
  • 9.7


    21 Jun 2018
    Lovely quiet hostel at an amazing price, staff were amazing. Even dropped us into town to catch a bus to our next stop
    Ireland, Couple, 18-24
  • 9.4


    02 Aug 2019
    Unique hostel all made from recycled things. The host was hospitable, friendly and helpful. The bathroom facilities are basic and rustic and there is only one toilet and shower, but this wasn't a problem for us as we visited in off season so the hostel was quiet anyway. There's a hostel dog and plenty doggy visitors. A fair walk into down and uphill but we didn't mind this at all! It's a nice walk anyway :)
    Australia, Couple, 25-30
  • 9.4


    22 Aug 2018
    We absolutely loved our time at the Chillout house. The atmosphere was indeed very chill, with great art and colors all around. Our room was very nice and extremely affordable. Perhaps the best part of the hostel, however, is the staff, who spoke great English and knew tons of information! The only downside is the location, it’s pretty far from town, so be ready for that.
    USA, Male, 18-24
  • 9.4


    26 Jun 2018
    Genuinely such a beautiful and lovely hostel. So relaxing and such a nice atmosphere. The house is stunning, the view is stunning, and the staff are so eager to help with buses and shuttle anywhere. Also the pancakes are super fluffy (10/10 pancakes)!
    Australia, Couple, 18-24
  • 8.9


    16 Aug 2018
    The hosts were brilliant, helped book lots of amazing tours and were very friendly and informative. We had a lovely, relaxed stay here. It’s a bit of an uphill walk to the town centre but that is the only drawback. Overall, a great stay here!
    England, Couple, 18-24
  • 8.3


    16 Dec 2018
    What a beautiful hostel, however, it lacked that warmth and friendly energy. Btw, it would have been nice for you to let me know that on my first night, that you were hosting a loud birthday party with many people. I love parties, but after my long journey, I was of need of sleep. :(
    Canada, Male, 41+
  • 8.0


    21 Dec 2018
    Very relaxing stay and good breakfast. Receptionist wasn't present for check in for 30 minutes even after seeing me waiting and another hour wait one evening when needing to arrange shuttles. We ran the bell, sent emails and whatsapp messages, and turned off music before she came over a half an hour later. Two other guests were waiting as well. Showers are not hot - warm but that's it. I did really enjoy my stay and the comfy area but customer service needs some improvement.
    USA, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Book Exchange
  • Cable TV
  • Parking
  • Self-Catering Facilities
  • Internet Access
  • Laundry Facilities
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games