Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Ciao Cacao Hostel & Vegan cafe

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Ciao Cacao Hostel & Vegan cafeoffers a spacious tropical garden where guests can relax in hammocks and benches and enjoy tasty treats from the cafe. We also have a cozy indoor common area with eclectic art & decorations, a unique loft dorm, and private rooms available. It’s the perfect choice for a budget traveler who wants to be in the heart of Flores while still enjoying nature. We speak fluent English & Spanish and are happy to answer any questions you have, give advice, or help organize details of your trip.

Our 9-bed mixed dorm is in the loft and offers personal fans, night tables with lockers, and electrical plugs for every guest. Private rooms include a queen bed, fan, large open closet, and window. All guests have access to shared bathrooms with hot water shower, free wifi, free drinking water, indoor & outdoor common areas, and safe storage for luggage. We offer tour & shuttle services at great prices, laundry service, and a mini tienda. If you are looking for a place where you can feel at home, meet fellow travelers, and relax in a little jungle paradise, Ciao Cacao is perfect for you!

Located in the heart of Flores, one block away from the central park and the waterfront of the lake Peten Itza. We are less than 5 minutes walk from the bus stop. We are at the corner of two callejones (the tiny streets inside the island) with Sky Bar at one entrance and restaurant Achiote at the other. You will find us by the many vines and banana plants spilling our from our garden.

We have a very sweet kitten named Lola who loves to play with guests!

Ciao Cacao Hostel & Vegan cafe Policies and Conditions:

Cancellation policy: 48h before arrival.

Check in from 15:00.
Check out before 11:00.

Payment upon arrival by cash or credit card.

Taxes not included - 10.00%


Reception is open from 09.00 to 21.00, but if a guest is arriving outside those hours they just need to advise us ahead of time or call upon arrival.
No curfew.
This is not a suitable accommodation for children under 17. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.2

  • Security 9.1

  • Location 9.7

  • Staff 9.8

  • Atmosphere 8.7

  • Cleanliness 9.3

  • Facilities 8.5

Latest Reviews

  • 10.0


    11 Feb 2020
    Ciao Cacao has a very friendly staff and welcoming environment. They worked with our plans and helped us book our trip to Tikal. The only downsides are an occasional wait for the bathroom or shower as there is only one of each and a thin ceiling in the private room which means you can hear some of the noise from the dorm rooms above you. Thanks for providing us a great stay in Flores!
    USA, Male, 31-40
  • 10.0


    25 Jan 2020
    This hostel was wonderful! Everyone there was incredibly kind, helpful, talented and interesting!! The hostel was very accommodating and helped me organize my trip to Tikal as well as to Antigua, and they even helped me with some passport/immigration issues I had. I would recommend this hostel to backpackers (solo or friends) looking for a relaxing place to stay. I ended up extending my stay twice, and I would definitely stay there again!
    USA, Female, 18-24
  • 10.0


    15 Dec 2019
    this place is awesome. Great dorm room, perfect location and the folk who run it are really helpful! We booked the El Mirador trek (do it!) and a few other things with them and they went out of their way to help.
    Ireland, Male, 41+
  • 9.7


    28 Dec 2019
    Everything was great! The only security issue is that the lockers are quite small. The staff are 20/10. They are almost strive about helping you navigate the area and move onward without getting fleased by taxis or others. They place is super chill, and the hammocks and garden are great for relaxing. A really great staff who enjoy working there,and it shows, making your stay all the better.
    USA, Female, 31-40
  • 9.7


    05 Dec 2019
    A lovely little hostel that felt like home. The staff were super helpful - Phillipa helped me organize transport to and from the hostel for a good price. The dorm is pretty basic (8 mattresses on the floor) but each has it's own fan, plug and bedside table/locker. It's a loft above the kitchen so the smells do waft up if someone is cooking. There's a little book exchange as well as a money box where you can leave or take currency from other countries, which I thought was a nice touch.
    New Zealand, Female, 25-30
  • 9.7


    18 Nov 2019
    If you are looking for a hostel to feel like home, ciao cacao is the stop. Chilling atmosphere and super friendly stuff. Delicious homemade icecream and a nice garden to relax.
    Switzerland, Male, 25-30
  • 9.1


    07 Dec 2019
    Super nice people very helpful, chill place, help you out with booking and everything. Showers weren't too hot though
    Israel, Female, 31-40
  • 8.9


    03 Jan 2020
    Good hostel and nice location. Only downfall is that there was one shower and toilet between 9 bed dorm. Also many cats in the night scrapping outside.
    England, Male, 31-40
  • 8.3


    23 Oct 2019
    Nice stay, helpful staff, good location, pretty hot at night up in the loft!
    England, Male, 25-30
  • 7.4

    Very Good

    23 Dec 2019
    Nice place, great garden, very chilled atmosphere...friendly and helpful stuff, booked all my tours and transports here...would have been nice to have a second toilet though so one don’t have to wait in the mornings and evenings...
    Germany, Female, 31-40
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  • Free WiFi
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Outdoor Terrace
  • Security Lockers
  • Currency Exchange
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Cafe
  • Board Games
  • Wi-Fi