Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Ciao Cacao offers a spacious tropical garden where guests can relax in hammocks and benches and enjoy tasty treats from the cafe. We also have a cozy indoor common area with eclectic art & decorations, a unique loft dorm, and private rooms available. It’s the perfect choice for a budget traveler who wants to be in the heart of Flores while still enjoying nature. We speak fluent English & Spanish and are happy to answer any questions you have, give advice, or help organize details of your trip.

Our 9-bed mixed dorm is in the loft and offers personal fans, night tables with lockers, and electrical plugs for every guest. Private rooms include a queen bed, fan, large open closet, and window. All guests have access to shared bathrooms with hot water shower, free wifi, free drinking water, indoor & outdoor common areas, and safe storage for luggage. We offer tour & shuttle services at great prices, laundry service, and a mini tienda. If you are looking for a place where you can feel at home, meet fellow travelers, and relax in a little jungle paradise, Ciao Cacao is perfect for you!

Located in the heart of Flores, one block away from the central park and the waterfront of the lake Peten Itza. We are less than 5 minutes walk from the bus stop. We are at the corner of two callejones (the tiny streets inside the island) with Sky Bar at one entrance and restaurant Achiote at the other. You will find us by the many vines and banana plants spilling our from our garden

Ciao Cacao Policies and Conditions:

Cancellation policy: 48h before arrival.

Check in from 15:00.
Check out before 11:00.

Payment upon arrival by cash.

Taxes not included - 10.00%


Reception is open from 08.00 to 22.00, but if a guest is arriving outside those hours they just need to advise us ahead of time or call upon arrival.
No curfew. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.1

  • Security 8.6

  • Location 9.6

  • Staff 9.7

  • Atmosphere 8.3

  • Cleanliness 8.7

  • Facilities 8.1

Latest Reviews

  • 10.0


    10 Apr 2019
    Best hostel in Flores. The other highly rated hostel in Flores is Yaxha. If you’re just looking to party, maybe Yaxha is the place for you. But if you want comfort (no bunks, every bed has a fan, garden outside with hammocks, and more) then choose Caio Cacao. It’s the best value for the money with cheap laundry service, cheap shuttles, and great staff. Plus the atmosphere is fantastic. I cannot recommend this place enough.
    USA, Mixed Group, 25-30
  • 10.0


    22 Dec 2018
    I loved the atmosphere!
    USA, Female, 25-30
  • 10.0


    03 Dec 2018
    Very cosy little hostel. Super friendly staff, lovely dog and good atmosphere.
    Australia, Male, 25-30
  • 9.7


    09 Apr 2019
    The staff at this hostel was amazing so helpful and available. They care about making sure you do not get scammed and gave us great reccomendations. The garden is super pretty and it is so easy to get everywhere. I would 100 percent stay here again. Having a fan each was so nice in the heat.
    Australia, Couple, 31-40
  • 9.1


    22 Dec 2018
    Very friendly hostel, helped us out with everything. Thanks
    Australia, Female, 25-30
  • 8.9


    18 Jan 2019
    Lovely chill hostel in a great location. However really need to update their cooking facilities, it took over an hour to cook stir fry as the cooker was so rubbish which was really annoying. Also the beds are on the floor and I got bitten by a spider, so maybe a net/raised beds would be better. Other than this, lovely little place.
    England, Female, 18-24
  • 8.9


    08 Dec 2018
    Great location and good value for money. Not a social hostel, very quiet and good for relaxing. Also, the staff there were very friendly and helpful, would recommend staying.
    Australia, Male, 18-24
  • 8.6


    18 Dec 2018
    Nice people and layout, but I'd prefer a little more isolation/privacy in the sleep area (all beds are just on the floor in a big loft, one snorer can ruin it for all, curtains or dividers would help a lot). There were a couple hammocks outside that were nice until it gets dark and the bugs come out in the evening; after that the only spot to hang out is a couple pads below the lofted beds, meaning that any light or sound down there will disturb the folks trying to sleep. Need an evening space!
    USA, Male, 31-40
  • 8.0


    28 Jan 2019
    The hostel was good and very central location. In terms of security, the doors weren’t locked at night but they did have security lockers (enough to fit small backpacks in). There wasn’t much of a vibe in the hostel and because the beds are on the floor we found it quite cold at night. Also got eaten alive by mosquitoes which is never fun.
    England, Couple, 18-24
  • 7.7

    Very Good

    28 Dec 2018
    No kitchen, only 1 shower but I LOVED the communal bedroom sleeping on mattresses on the floor vibe! Beautiful 😊
    England, Female, 31-40
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  • Free Internet Access
  • Free WiFi
  • Book Exchange
  • Breakfast Not Included
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Hot Showers
  • Outdoor Terrace
  • Security Lockers
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Cafe
  • Restaurant
  • Board Games
  • Wi-Fi