Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Ciao Cacao offers a spacious tropical garden where guests can relax in hammocks and benches and enjoy tasty treats from the cafe. We also have a cozy indoor common area with eclectic art & decorations, a unique loft dorm, and private rooms available. It’s the perfect choice for a budget traveler who wants to be in the heart of Flores while still enjoying nature. We speak fluent English & Spanish and are happy to answer any questions you have, give advice, or help organize details of your trip.

Our 9-bed mixed dorm is in the loft and offers personal fans, night tables with lockers, and electrical plugs for every guest. Private rooms include a queen bed, fan, large open closet, and window. All guests have access to shared bathrooms with hot water shower, free wifi, free drinking water, indoor & outdoor common areas, and safe storage for luggage. We offer tour & shuttle services at great prices, laundry service, and a mini tienda. If you are looking for a place where you can feel at home, meet fellow travelers, and relax in a little jungle paradise, Ciao Cacao is perfect for you!

Located in the heart of Flores, one block away from the central park and the waterfront of the lake Peten Itza. We are less than 5 minutes walk from the bus stop. We are at the corner of two callejones (the tiny streets inside the island) with Sky Bar at one entrance and restaurant Achiote at the other. You will find us by the many vines and banana plants spilling our from our garden.

We have a very sweet kitten named Lola who loves to play with guests!

Ciao Cacao Policies and Conditions:

Cancellation policy: 48h before arrival.

Check in from 15:00.
Check out before 11:00.

Payment upon arrival by cash or credit card.

Taxes not included - 10.00%


Reception is open from 09.00 to 21.00, but if a guest is arriving outside those hours they just need to advise us ahead of time or call upon arrival.
No curfew. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.4

  • Security 9.3

  • Location 9.7

  • Staff 9.8

  • Atmosphere 9.1

  • Cleanliness 9.3

  • Facilities 8.5

Latest Reviews

  • 10.0


    08 Jul 2019
    Awesome little hostel, beautiful staff very clean, tidy and gorgeous arty, tropical garden with hammocks. Great dorm, very cosy. Highly recommended. 🙏🏼
    England, Male, 31-40
  • 10.0


    27 Jun 2019
    Awesome hostel. Amazingly helpful and kind staff. Perfect to help you make the most of the region.
    England, Male, 25-30
  • 10.0


    18 Jun 2019
    The kindest most helpful staff!!! Such a chilled atmosphere (with the cutest kitten). Helped us organise trips, tours and shuttles (important as so many scams around) with no benefit to themselves, just super keen to help us out! Would definitely recommend! Thank you Ciao Cacao 😁
    England, Female, 18-24
  • 10.0


    14 Jun 2019
    This hostel was great. The staff were nice and super helpful. They helped me book tours, bus trips, and gave me a lot of information about places nearbye. The hostel was clean and had fans for each bed. The lounging area was really relaxing.
    USA, Male, 25-30
  • 9.7


    24 Jun 2019
    This is an amazing, chill hostel! I love the beds in the loft idea. It is not a party hostel which is perfect for sleeping! The owner, and the rest of the staff at absolutely amazing. They help you book all yours at a great price and even onwards connections. They even let me use the hostel to rest in before my night bus back to the city! Thank you so much for being awesome!!
    USA, Female, 25-30
  • 9.7


    30 May 2019
    Had a great time here and stayed a three nights rather than my originally intended two simply due to the relaxed feeling at Ciao Cacao. The staff were young and genuinely experienced in travelling and the things travellers would be interested in. Great advice and sugggestions as well as some great and relaxed conversations. The matresses on a mezanine floor like a kind of loft was comfortable and a lot of fun. Really good time here!!
    England, Male, 41+
  • 9.1


    24 Jun 2019
    Great little hostel if you’re looking for quiet and relaxing. Clean, good options for tours, lovely staff and the one dorm in the loft makes it feel more like a homestay than a hostel. The one problem with the loft is that it makes it a very hot space to sleep even with the individual fans
    England, Male, 18-24
  • 9.1


    19 Jun 2019
    Lovely staff and resident kitten! The homemade ice cream was great! The beds were comfy but the fans do make a lot of noise, but you need them as it can get very hot. The kitchen is very basic but does the job for simple meals. Nice chill areas and great location!
    England, Couple, 25-30
  • 9.1


    16 Jun 2019
    The chilled alternative to Los Amigos. Loved it.
    England, Male, 25-30
  • 9.1


    06 Jun 2019
    This hostel is really cool! The staff was really friendly, and the atmosphere is very laid back. Downside is the dorm gets really hot, but each bed has a fan and it gets cooler at night. There's also only one shower. Still a sound hostel and I would stay again!
    USA, Male, 25-30
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  • Free WiFi
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Outdoor Terrace
  • Security Lockers
  • Currency Exchange
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Cafe
  • Board Games
  • Wi-Fi