Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Ciao Cacao offers a spacious tropical garden where guests can relax in hammocks and benches and enjoy tasty treats from the cafe. We also have a cozy indoor common area with eclectic art & decorations, a unique loft dorm, and private rooms available. It’s the perfect choice for a budget traveler who wants to be in the heart of Flores while still enjoying nature. We speak fluent English & Spanish and are happy to answer any questions you have, give advice, or help organize details of your trip.

Our 9-bed mixed dorm is in the loft and offers personal fans, night tables with lockers, and electrical plugs for every guest. Private rooms include a queen bed, fan, large open closet, and window. All guests have access to shared bathrooms with hot water shower, free wifi, free drinking water, indoor & outdoor common areas, and safe storage for luggage. We offer tour & shuttle services at great prices, laundry service, and a mini tienda. If you are looking for a place where you can feel at home, meet fellow travelers, and relax in a little jungle paradise, Ciao Cacao is perfect for you!

Located in the heart of Flores, one block away from the central park and the waterfront of the lake Peten Itza. We are less than 5 minutes walk from the bus stop. We are at the corner of two callejones (the tiny streets inside the island) with Sky Bar at one entrance and restaurant Achiote at the other. You will find us by the many vines and banana plants spilling our from our garden.

We have a very sweet kitten named Lola who loves to play with guests!

Ciao Cacao Policies and Conditions:

Cancellation policy: 48h before arrival.

Check in from 15:00.
Check out before 11:00.

Payment upon arrival by cash or credit card.

Taxes not included - 10.00%


Reception is open from 09.00 to 21.00, but if a guest is arriving outside those hours they just need to advise us ahead of time or call upon arrival.
No curfew.
This is not a suitable accommodation for children under 17. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.2

  • Security 9.2

  • Location 9.5

  • Staff 9.8

  • Atmosphere 8.8

  • Cleanliness 9.3

  • Facilities 8.3

Latest Reviews

  • 10.0


    02 Aug 2019
    By far one of my favourite hostels I've ever been to - mainly because of the wonderful owners who were so welcoming and helpful. They helped us with tours, onward transport and accomodation in Semuc Champey. The dorm is comfortable and there is a lovely garden area to relax in. Fantastic location. We originally booked two nights but actually stayed for five. 10/10!
    England, Couple, 25-30
  • 10.0


    27 Jul 2019
    Loved this place and the staff/owners. Very cool vibe.
    England, Mixed Group, 18-24
  • 9.7


    17 Oct 2019
    Do you wanna stay with some reaaaaaaally friendly and helpful hosts - go to ciao cacao! I stayed for 3 nights and booked all my tours to Yaxha, Tikal and Mexico through them - and everything was great. The bed is a madras on the floor - but it’s actually really comfy and you get your own fan. The place you sleep can get rather hot during the day, but it’s no problem during the night. Would highly recommend ;-) ;-)
    Denmark, Female, 18-24
  • 9.7


    09 Oct 2019
    I loved the loft style dorm. It actually felt like I had more space and privacy then a bunk bed set up. Each bed has its own fan, locker and outlet and the internet is fast! The garden hammock area is perfect and the staff was so helpful and nice! Loved this place!
    USA, Female, 25-30
  • 8.9


    06 Sep 2019
    Cons: one shower and one toilet for everyone. Only 1/3 showers were hot. Pros: very helpful and friendly staff. Beds are actually comfortable, cute yard, good location, locker, towels for rent, community box is a great idea. Even though flores is hot the fans for every bed really helps. Not a party hostel so it is quiet. Overall this is a good hostel for the price. At first got a hippie vibe but that went away fast. Would recommend it.
    USA, Female, 31-40
  • 8.9


    14 Aug 2019
    The staff were really nice and helpful. Small kitchen which was very clean, and a great laundry service. We were in the big dorm, you get a matters on the floor, personal fan locker a d plug socket. The dorm generally felt great.
    England, Couple, 25-30
  • 8.3


    23 Oct 2019
    Nice stay, helpful staff, good location, pretty hot at night up in the loft!
    England, Male, 25-30
  • 8.0


    18 Oct 2019
    Flores was insanely hot so I was thankful for the personal fans! Just a note the hostel is basically a space in the attic with 9 mattresses on the ground. You are also next to the kitchen so whenever someone cooks all the heat rises to the top and it the hottest part of the house. Also, the mattresses are very uncomfortable! With that being said, the staff was absolutely amazing. So invaluable that I extended my stay twice. Fair tour prices and great advice for my travels around Guatemala.
    USA, Female, 25-30
  • 7.1

    Very Good

    02 Sep 2019
    I maybe should of done more research about the hostel before arriving. I didn’t expect to be on a mattress on the floor in the loft. It’s unbelievably hot it’s so uncomfortable because there’s only small fans. The staff were lovely and it’s a good location!
    England, Couple, 25-30
  • 5.1


    23 Jul 2019
    I can’t understand the high rating. I’ve been there two month ago and it wasn’t a good stay. The „dorm room“ is right under the roof and it’s getting really hot during the day. Ok I was fine with that cause you’re normally not in the dorm by day but an other point of criticism are the mattresses. I‘m traveling now since 4 month and this was definitely the badest mattress on my trip. Another point was the sanitation situation. There were one bathroom and one separate shower room for all guests.
    Germany, Male, 25-30
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  • Free WiFi
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Outdoor Terrace
  • Security Lockers
  • Currency Exchange
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Cafe
  • Board Games
  • Wi-Fi