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Group Booking Terms and Conditions

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General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Cienfuegos Center Hostel Raquel

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Cienfuegos Center Hostel Raquel is located in the historical center of Cienfuegos Villa Raquel is a nice and cozy house a short walk from every site of the city in the heart of the historical center, just 8 minutes from the bus terminal.
Villa Raquel is the best place if you do not want to spend money on taxis. With our wonderful and special service, we offer excellent dinners of typical Cuban food, always made by us- Raquel and Osmany.

Located in the historical center of Cienfuegos Villa Raquel is a nice and cozy house a short walk from every site of the city in the heart of the historical center, just 8 minutes from the bus terminal.

Our house Villa Raquel is nice guesthouse with spacious rooms, bathroom, air-conditioning throughout. We also provide a terrace and we are located next to “Paseo del Prado”. We offer two rooms air-conditioned with fridge, fan, private bathroom, comfortable terrace, spacious living room, Cubans dinners and breakfast on our open and fresh terrace.

Cienfuegos Center Hostel Raquel's Policies & Conditions:

Check in and Check out: Flexible - We advise you to contact the hostel before arrival to confirm arrival time.

Cancellation policy: 24 hours before arrival.
Payment upon arrival by cash, credit cards, debit cards.

Taxes included.
Breakfast not included - 3.00 CUC per person per day.

General:
No curfew.
Pet friendly.
Child friendly.
24/7 Reception. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.6

  • Security 9.6

  • Location 9.6

  • Staff 9.8

  • Atmosphere 9.4

  • Cleanliness 9.8

  • Facilities 9.4


Latest Reviews

  • 10.0

    Superb

    15 Mar 2020
    Lovely clean house with delicious breakfast and incredibly friendly people! A great place to stay in Cienfuegos.
    Wales, Female, 18-24
  • 10.0

    Superb

    01 Jan 2020
    I got to Cienfuegos very tired and the lady who runs the hostel upgraded my room to the private one so I could sleep and I thought this was such a kind and generous act. It is a nice but small hostel but the showers are really warm and the bed is really comfy. Thanks so much for everything!
    Australia, Female, 18-24
  • 10.0

    Superb

    02 Aug 2019
    Raquel and her family were really friendly and helpful. Location was great. Breakfast available. They offered to help with tours/ excursions etc. Close to Viazul station. Lovely clean room. Highly recommend!
    England, Female, 25-30
  • 10.0

    Superb

    17 Oct 2018
    Raquel is the sweetest woman and will take great care of you. The rooms are spotless and have everything you need. From the Casa you can easily reach all the sites on foot and explore Cienfeugos.
    Belgium, Male, 25-30
  • 9.7

    Superb

    28 May 2019
    Raquel is an absolute angel! Best breakfast in Cuba, and she will tell you everything you could need to know about Cienfuegos.
    USA, Male, 18-24
  • 9.7

    Superb

    27 May 2019
    Raquel was an amazing host. She made every effort to make sure I was comfortable. Her maps were extremely helpful getting around Cienfuegos. The rooms and facilities perfect: clean, ac and fan, good shower and bathroom, towel provided, not a noisy neighborhood, good breakfast options. She even roomed me with another solo traveler, whom Id make great friends with and travel for a week longer in Cuba.
    Canada, Male, 31-40
  • 9.7

    Superb

    28 Nov 2018
    Raquel has to be the best host throughout my trip to Cuba. She's always smiling and although I spoke barely any Spanish, she was patient with me to spoke slow enough for me to understand what she was talking. Also, the map she provides is really good, it helped me plan my day and future destinations.
    England, Male, 25-30
  • 9.4

    Superb

    19 Dec 2019
    The host is very friendly and the casa is beautiful. The window AC is a bit noisy but it worked
    China, Couple, 18-24
  • 8.9

    Fabulous

    12 Oct 2018
    Not too far from main square. Can arrange a lot of activities at the casa. Comfortable room.
    USA, Female, 25-30
  • 8.3

    Fabulous

    29 Nov 2018
    Racel and her family was nice, breakfast was good and her house well located. The only thing was that I had to ring to get into the house which was sometimes really awkward especially when it was late.
    Germany, Female, 25-30
Read all reviews

Facilities

Free
  • Free Parking
General
  • Air Conditioning
  • Breakfast Not Included
  • Card Phones
  • Dryer
  • Fridge/Freezer
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Reading Light
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Housekeeping
  • Late check-out
  • Reception (limited hours)
  • Wake-up calls
Food & Drink
  • Restaurant


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