Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Cienfuegos Center Hostel Raquel

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Cienfuegos Center Hostel Raquel is located in the historical center of Cienfuegos Villa Raquel is a nice and cozy house a short walk from every site of the city in the heart of the historical center, just 8 minutes from the bus terminal.
Villa Raquel is the best place if you do not want to spend money on taxis. With our wonderful and special service, we offer excellent dinners of typical Cuban food, always made by us- Raquel and Osmany.

Located in the historical center of Cienfuegos Villa Raquel is a nice and cozy house a short walk from every site of the city in the heart of the historical center, just 8 minutes from the bus terminal.

Our house Villa Raquel is nice guesthouse with spacious rooms, bathroom, air-conditioning throughout. We also provide a terrace and we are located next to “Paseo del Prado”. We offer two rooms air-conditioned with fridge, fan, private bathroom, comfortable terrace, spacious living room, Cubans dinners and breakfast on our open and fresh terrace.

Cienfuegos Center Hostel Raquel's Policies & Conditions:

Check in and Check out: Flexible - We advise you to contact the hostel before arrival to confirm arrival time.

Cancellation policy: 24 hours before arrival.
Payment upon arrival by cash, credit cards, debit cards.

Taxes included.
Breakfast not included - 3.00 CUC per person per day.

No curfew.
Pet friendly.
Child friendly.
24/7 Reception. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.4

  • Security 9.7

  • Location 8.9

  • Staff 10.0

  • Atmosphere 9.4

  • Cleanliness 9.7

  • Facilities 8.9

Latest Reviews

  • 10.0


    02 Aug 2019
    Raquel and her family were really friendly and helpful. Location was great. Breakfast available. They offered to help with tours/ excursions etc. Close to Viazul station. Lovely clean room. Highly recommend!
    England, Female, 25-30
  • 10.0


    17 Oct 2018
    Raquel is the sweetest woman and will take great care of you. The rooms are spotless and have everything you need. From the Casa you can easily reach all the sites on foot and explore Cienfeugos.
    Belgium, Male, 25-30
  • 10.0


    19 Aug 2018
    Raquel is a great host. She is very kind and helpful. House is in very good location. Would definitely recommend it !!
    Tunisia, Male, 31-40
  • 10.0


    01 Jun 2018
    Nice place in good location. Raquel is very friendly. Great breakfast
    Ireland, Male, 31-40
  • 9.7


    28 May 2019
    Raquel is an absolute angel! Best breakfast in Cuba, and she will tell you everything you could need to know about Cienfuegos.
    USA, Male, 18-24
  • 9.7


    27 May 2019
    Raquel was an amazing host. She made every effort to make sure I was comfortable. Her maps were extremely helpful getting around Cienfuegos. The rooms and facilities perfect: clean, ac and fan, good shower and bathroom, towel provided, not a noisy neighborhood, good breakfast options. She even roomed me with another solo traveler, whom Id make great friends with and travel for a week longer in Cuba.
    Canada, Male, 31-40
  • 9.7


    28 Nov 2018
    Raquel has to be the best host throughout my trip to Cuba. She's always smiling and although I spoke barely any Spanish, she was patient with me to spoke slow enough for me to understand what she was talking. Also, the map she provides is really good, it helped me plan my day and future destinations.
    England, Male, 25-30
  • 9.4


    02 Jun 2018
    Fantastic host, perfect location and delicious breakfast made this place a delight to stay. Racquel did not let the language barrier stop her from giving us tonnes of advice and making us feel very welcome. Would highly recommend!
    Ireland, All Female Group, 25-30
  • 8.9


    12 Oct 2018
    Not too far from main square. Can arrange a lot of activities at the casa. Comfortable room.
    USA, Female, 25-30
  • 8.3


    29 Nov 2018
    Racel and her family was nice, breakfast was good and her house well located. The only thing was that I had to ring to get into the house which was sometimes really awkward especially when it was late.
    Germany, Female, 25-30
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  • Free Parking
  • Air Conditioning
  • Breakfast Not Included
  • Card Phones
  • Dryer
  • Fridge/Freezer
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Reading Light
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Housekeeping
  • Late check-out
  • Reception (limited hours)
  • Wake-up calls
Food & Drink
  • Restaurant