Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

no show or reduction in numbers will be charged first night

Additional Terms and Conditions

cancellation with in 5 days or you will be charged for one night

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Good Cleanliness
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Property Description

Citadel Youth hostel welcomes you to your second home , we are located in the center of the old city between the Armanian and the Jewish quarter , we are housed in a 700 year old building full of character ,charm and history , our 24 hours front desk always welcomes our guests with a kind and warming smile , the hostel provides many free amenities including free WiFi around the hostel , free guest computer , kitchen facility,bathrooms and showers almost on every floor of the building , we have without a doubt one of the best rooftop views of the old city of Jerusalem ,you can enjoy sleeping up there in the summer months(April/Oct) DON'T FORGET your sleeping bag & of course we provide a mattress and a blanket or simply enjoy the sunset . The Citadel Youth Hostel is a 2 minute walking distance from Jaffa Gate and a 10 minute walk to the city center , we are within walking distance from public transportation , tourist information center ,western wall, holy sepulcher church ,Dome of the rock ,restaurants ,coffee shops and the vibrant night life in Jerusalem .Come and enjoy the most wonderful sunrise ever with the early chanting of the moazin and the church bells ringing, live the spirit of the old city and stay at the Citadel Youth Hostel your home away from home.

Check in time is at anytime except if the room needs to be cleaned it will be around 2pm
Check out is at 11am

Payment is cash only upon arrival , we do not accept credit cards . View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.2

  • Security 8.4

  • Location 9.6

  • Staff 8.9

  • Atmosphere 8.6

  • Cleanliness 6.9

  • Facilities 7.4


Latest Reviews

  • 10.0

    Superb

    09 Oct 2019
    We had a really good stay at the citadel hostel. An absolute perfect location for exploring the old city of Jerusalem. Everything was great but there can be noise throughout the night from church bells, mosque calls to prayer and bin cleaners, make sure you take ear plugs and you'll be fine. Would stay there again.
    England, Couple, 41+
  • 10.0

    Superb

    29 Sep 2019
    Location, Location, Location. The Citadel Hostel is quite a gem inside the Old City of Jerusalem with stone walls and an unparalleled rooftop view! Private rooms are available for those who prefer a more hotel-like stay...be sure to specify shared bathroom or private. The staff is helpful and friendly and you will meet a lot of visitors from other countries if you visit the rooftop or shared kitchen facility. They need more dishes and coffee cups so bring some along to leave behind!
    USA, Female, 41+
  • 9.7

    Superb

    29 Sep 2019
    The staff was very friendly and helpful! I enjoyed staying on the roof of the hostel in the sleeping bag!
    Ukraine, Male, 31-40
  • 9.4

    Superb

    26 Sep 2019
    Great place, right in the middle of the old town, staff were all amazing. Would go back
    Macedonia, Male, 18-24
  • 9.4

    Superb

    19 Sep 2019
    Amazing building inside Jaffa gate. The building has low ceilings and huge stone walls it feels like you’re in a film. Staff are great. I slept on the roof which was comfy and in Sept the temperature was perfect, not too hot or cold. I don’t understand the bad reviews of people complaining about the small bathrooms and problems from the old building. It’s 700 years old so expect that. Only downside sheets on mattresses on the roof were really gross & defo not washed. Hard to find, but worth it
    England, Female, 31-40
  • 9.4

    Superb

    17 Sep 2019
    Second time I have lived there. The place is absolutely stunning, as it's part of the old city. You live inside what looks like a middle age castle with stone walls. The staff has both times been extremely helpful and friendly. Helped with everything you asked about. Only downside is no toilet in the private rooms, however something the rest makes up for many times over.
    Denmark, Male, 31-40
  • 9.1

    Superb

    18 Sep 2019
    It's my second stay at this hostel and it's always a pleasure to stay there. Richard and Djamil are really nice receptionists. They are always here if you need inform. Richard is the funny receptionist and Djamil is the French speaker one.
    Bulgaria, Female, 25-30
  • 8.3

    Fabulous

    03 Oct 2019
    Location is perfect, in the heart of the Old City. Easy to find once you are in the Old City and you have a map. The building is great, Old and very nice decorated. We had a problem with the blankets and the pillows, but staff fixed it immediately. Perfect stay if you like spend time into the Old City in Jerusalem.
    Mexico, Couple, 31-40
  • 6.9

    Good

    22 Sep 2019
    Location is good, but there is a room for improvement. Some toilet seats were ripped off. Bathroom walls were spoiled. No clothing hooks in the shower. Dorm floor was very dusty and appearently had not been cleaned for a while. Hostel Wifi solely at the reception. Public Wifi Spots compensated the lack only on the roof top. Guys, you can do it better!
    Germany, Male, 31-40
  • 5.4

    Rating

    19 Sep 2019
    We had 3 nights and the location was fantastic - in the heart of Jerusalem Old City. Check in was smooth and front staff were friendly. Common space downstairs is nice. Bathrooms were VERY unclean. Our bedroom was clean, and we were given tiny old towels for the showers. The first night we didn't even want to shower - they were filthy. There is no soap to even wash hands after using the toilet - hygiene is questionable. No cups in kitchen. Fridge was filthy. Volunteers vacuuming at 10:30pm!
    New Zealand, Female, 31-40
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Facilities

Free
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Hot Showers
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire


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