Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

no show or reduction in numbers will be charged first night

Additional Terms and Conditions

cancellation with in 5 days or you will be charged for one night

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Good Cleanliness
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Property Description

Citadel Youth hostel welcomes you to your second home , we are located in the center of the old city between the Armanian and the Jewish quarter , we are housed in a 700 year old building full of character ,charm and history , our 24 hours front desk always welcomes our guests with a kind and warming smile , the hostel provides many free amenities including free WiFi around the hostel , free guest computer , kitchen facility,bathrooms and showers almost on every floor of the building , we have without a doubt one of the best rooftop views of the old city of Jerusalem ,you can enjoy sleeping up there in the summer months(April/Oct) DON'T FORGET your sleeping bag & of course we provide a mattress and a blanket or simply enjoy the sunset . The Citadel Youth Hostel is a 2 minute walking distance from Jaffa Gate and a 10 minute walk to the city center , we are within walking distance from public transportation , tourist information center ,western wall, holy sepulcher church ,Dome of the rock ,restaurants ,coffee shops and the vibrant night life in Jerusalem .Come and enjoy the most wonderful sunrise ever with the early chanting of the moazin and the church bells ringing, live the spirit of the old city and stay at the Citadel Youth Hostel your home away from home.

Check in time is at anytime except if the room needs to be cleaned it will be around 2pm
Check out is at 11am

Payment is cash only upon arrival , we do not accept credit cards . View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.1

  • Security 8.4

  • Location 9.7

  • Staff 8.8

  • Atmosphere 8.5

  • Cleanliness 6.7

  • Facilities 7.2


Latest Reviews

  • 10.0

    Superb

    17 Nov 2019
    This place is the greatest by far!! must experience itself. room space was large enough. We took the private room. Will be staying here again for sure!!!
    USA, Couple, 41+
  • 8.9

    Fabulous

    09 Nov 2019
    The stuff was really friendly and helped you with everything. The dorm was a little bit small but it was comfortable and the kitchen has everything you could need; the bathroom was pretty wet all the time but not a big problem. The best thing about it is its location and the rooftoop!! Besides, people who host there were really friendly too. It was a great experience.
    Spain, Female, 18-24
  • 8.3

    Fabulous

    16 Nov 2019
    Nice place, great location. Kitchen needs to be updated!
    Latvia, Female, 31-40
  • 7.7

    Very Good

    06 Nov 2019
    The hostel is right in the middle of the old city. Easy to reach. Sleeping in the rooftop terrace was a great experience and I’m glad I chose this hostel. The view was amazing and is not so cold to sleep at night. Anyway, they give you blankets and mattress. You have a kitchen and common toilets and shower that are not very clean. Staff at reception is nice and helpful.
    Italy, Female, 25-30
  • 7.1

    Very Good

    07 Nov 2019
    Staff was nice. Bathrooms smell unfortunately but that might be normal for old buildings. Pretty old facilities but nice Charme. Kitchen and bathrooms very poorly equipped. There are 2 cups for everybody. No locked storage area for baggage. Only small lockers for personal values, but if you check out early and want to leave your bag, you just put it on the floor in a hallway. I was offered to store my laptop in the reception but also that was not locked and everybody could have taken it.
    Germany, Female, 31-40
  • 6.3

    Good

    01 Nov 2019
    Toilets and showers were very dirty and it smelled very bad. They should really work on cleanness.
    Croatia, Female, 18-24
  • 6.3

    Good

    30 Oct 2019
    Ok, location is great but that's all. The amosphere in the first and second floor is really nice but our room was on the 4th floor - no cool stone citadel walls there, just wihteish ones. Dirt on the walls, dirt in the bathrooms. One of them was even scary - unsafe cables coming from the lamp. The really old electric kettle just turns on randomly on itself, there were so many messages to unplug it. Just buy a new one, this one isn't safe,they're cheap! And no heaters included unless you pay.
    Bulgaria, Couple, 18-24
  • 6.0

    Good

    04 Nov 2019
    Great location in the Old Town near Jaffa Gate. Friendly helpful staff. This hostel could be so much better with just a little bit more effort. I appreciate it's focus is on value for money but to put toilet seats back on the toilets (when I was there most had no seats), ensure toilets had locks/bolts (some didn't), and to provide hand soap (there wasn't any) next to sinks only costs a few pounds/dollars. Also the showers had little warm water. When I mentioned it they did boost the water temp.
    England, Male, 41+
  • 5.4

    Rating

    22 Nov 2019
    The location is amazing, right in the old city. But otherwise, this place is extremely lacking. I understand it's an old building, but the shower/toilets are filthy and cramped and need to be heavily upgraded. No keys or locks on the dorm room doors, low ceilings everywhere and I hit my head at least 10 times. My bed wasnt really 'made' when I arrived. There was just a crumpled pillow and a stack of communal blankets in a pile to choose from.
    USA, Male, 25-30
  • 5.1

    Rating

    06 Nov 2019
    The dormrooms couldn't be looked, so everyone can enter. No lockers in the rooms. Some other travellers made reservations to sleep on the roof, without knowing. No wifi in the rooms. We booked a womens dorp, bit there were alsof men in our room.
    Belgium, Female, 25-30
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Facilities

Free
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Hot Showers
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire


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