Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Citybackpackers have a cancellation policy of no refund on monies paid in advanced for cancellation, no show or reduction in numbers.

Additional Terms and Conditions

Citybackpackers supplies all linen for beds, thou suggests each person supply his/her own sleeping bag(for cooler months) as stocks are limited.
Also it is our duty that we ask each person pay a standard key deposit of $10 on arrival which will be refunded on check-out when linen and key are returned to reception.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Business Trip, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Any tours should be booked on arrival or at least 24hours prior to attendence.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

City Backpackers HQ, in the very heart of Brisbane. Want to be close to all the action? Then City Backpackers HQ is the place for you! Only minutes from all the best shopping, bars, restaurants and nightlife, with options to suit all our travellers, those on a shoe string budget or those who want to splash the cash.

Take to the streets of all that Brisbane and South East Queensland have to offer, or kick back on one of our fabulous decks with sprawling City and River views, pool with spectacular river city views, movie lounge with a wide range of movies to choose from or stay connected with friends and family around the world with our free Wi-Fi.

Our Location:
Situated in the city centre with extensive views of the river and the city, City Backpackers HQ is the place to be! In walking distance from the best shops, bars and restaurants and new entertainment precincts; making it the perfect place to catch a movie, have a drink with friends or buy those much needed essentials.

Take a short stroll or ride along the river walking paths and bikeways. Not your thing? Then catch some rays at the famous South Bank beach and sample the delights of the many weekend markets Brisbane has to offer.


City Backpackers HQ charges 1.8% surcharge on any debit or credit card transactions. Eftpos transactions incur a $0.25 surcharge

Please note that the latest check in possible is 8pm. We will not be able to assist after this time. Bookings made for late check in will be marked as a no show and charges will apply.

In line with the latest developments, City Backpackers HQ now requires proof of full vaccination of all guests checking in. Guests making a booking and who are not able to show proof of full vaccination will be charged a cancellation fee.

All guests MUST produce Government issued Photo ID in order to check in. All guests wanting to stay in dorm style accommodation will have to have a full size travellers backpack (75L or above), an International Passport and be over 18 years of age. This is to ensure you are sharing the room with genuine travellers. A backpack, or International Passport is not required to stay in a single, twin or double room. View House Rules

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Reviews & Ratings

  • Value For Money 7.8

  • Security 8.6

  • Location 9.2

  • Staff 8.6

  • Atmosphere 8.0

  • Cleanliness 7.1

  • Facilities 7.5

Latest Reviews

  • 10.0


    21 Jun 2021
    damn good hostel. good vibes, good spot good facilities
    New Zealand, Male, 18-24
  • 10.0


    23 Mar 2021
    Polite, Courteous, Friendly, and helpful. Thank you City Backpackers.
    Australia, Female, 41+
  • 10.0


    01 Jan 2021
    Great Hostel , great staff clean and really helpful , so good I booked another 3 weeks, really recommended this place. If you come to brisbane stay here.
    England, Male, 25-30
  • 9.4


    19 May 2021
    It’s great place for geateway I came during downtime but I still had great time
    Australia, Male, 31-40
  • 9.4


    03 Apr 2021
    Good hostel. The only one thing to improve it's that they would have some furniture to store your stuff in the rooms.
    Chile, Male, 25-30
  • 8.3


    05 Feb 2021
    Great location - shame the bar is still closed but lots of people having drinks BYO style on the rooftop. Free parking which is great but be warned that you can’t move your car out once it’s in as the parking lot gets filled up double-parking. Fine in the morning leaving as you leave keys at the front desk to move cars around.
    Canada, Male, 25-30
  • 8.3


    28 Dec 2020
    The staff here are great, very friendly and helpful for my entire stay. The hostel is also great value for money, especially for the rooms with AC. The outdoor area is what makes it, so is great when the sun is shining but there are limited spaces to hang out when its raining. Great balcony overlooking the city and a nice pool. One big downside of this hostel is the kitchen. very small fridges, small workspaces and few to no cooking utensils. You must go to Fitzenburger pub for great food deals!
    England, Male, 25-30
  • 8.0


    02 Jan 2021
    The rooftop & pool is awesome, great views of the city and plenty of space to chill. Bar sadly shut due to covid. The room was ok, but not super clean, nice to have ensuite & showers were good, again not the cleanest though. Didn't really use the kitchen but it was also a bit dirty/messy when I did go in. This is the first hostel I've stayed at that didn't have lockers, but apparently it's the norm for Aus! I carry my laptop & camera so lockers would be good. Staff were friendly and helpful.
    England, Female, 25-30
  • 6.3


    26 Jan 2021
    The entire hallway smelled like urine. The bathroom needed some serious attending to. Disappointing, given the great reviews. I would not book a room her again.
    Canada, Couple, 25-30
  • 3.7


    19 Feb 2021
    The conditions were below average throughout. Hosting parties was fine but people throwing up and peeing the corridors The people with whom we were accommodated had thrown up in the floor and it was sticking throughout (the whole block) Furthermore once we inquired with the reception staff they refused to help us saying that people were staying there for a longer duration and therefore they cannot do anything about it Wouldn’t recommend to anyone shambolic experience We stayed for 5 min
    India, Male, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Dryer
  • Elevator
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Jobs Board
  • Key Card Access
  • Microwave
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Parking
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Swimming Pool
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Security
  • Airport Transfers
  • ATM
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Vending Machines
  • Board Games
  • DVD's
  • Games Room
  • Pool Table
  • Wi-Fi