Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


City Guesthouse Alfama

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Brilliant Staff
  • Good Cleanliness
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Property Description

City Guesthouse Alfama is a cool place filled with good, positive and relaxed vibes.
If you are looking for a chillout yet social atmosphere, this is the place for you!
It is located in Alfama, the oldest and most typical neighbourhood of Lisbon right in the heart of the Historical Center of Portugal Capital city, just 2 minutes away to the Cathedral and Portas do Sol viewpoint and 5 minutes to Praca do Comercio, Baixa and the XII century Sao Jorge Castle.
It features Private Rooms and Female Dorms with a view to the Lisbon Cathedral and the famous Tram 28.
Activities such as Surf Classes, Walking Tours, Free Sangria evenings and more are organized regularly. Ask us about them and also the Day Tours to Sintra, a fairytale village of Castles and mystical Palaces.

A fully equipped kitchen is available for guests to use until 10pm. Also a big and comfortable lounge area where guest can meet other travellers, relax, play some board games or read a book.
Quiet hours between 11pm and 8am.

We appreciate the importance of clean facilities; therefore, we will be cleaning all day long, making sure everything is spotless all the time.
WiFi is free and available in all areas. View House Rules

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Reviews & Ratings

  • Value For Money 8.2

  • Security 8.7

  • Location 9.5

  • Staff 7.4

  • Atmosphere 7.7

  • Cleanliness 6.9

  • Facilities 7.2

Latest Reviews

  • 10.0


    20 Jun 2022
    Really enjoyed my stay there! The location is perfect and the apartment is super pretty. The tram is a bit loud at night so maybe bring ear plugs :)
    Germany, Female, 25-30
  • 10.0


    12 Jun 2022
    It was amazing! I highly recommend this place. Location is great, very clean, and the staff is very sweet and helpful:)
    Canada, Female, 25-30
  • 9.7


    26 May 2022
    Incredible location right in the heart of the historic Alfama neighbourhood with decent sized rooms and fair facilities for the very reasonable price. The hostel was very quiet when we stayed (think there was only one dorm and two private rooms) which suited us perfectly. Would very happily stay again!
    England, Male, 25-30
  • 9.4


    12 May 2022
    We had a great stay! Definitely make sure to message/email to let them know your arrival time - it is hard to get into the building and unit unless they are expecting you! We emailed ahead of time with our ETA and had no issues.
    USA, Male, 18-24
  • 9.1


    01 Jul 2022
    I had never stayed in a hostel before but there was a miscommunication and my friend and I ended up without a place to sleep our first night in Portugal. I booked this place because it was cheap and it far exceeded my expectations! It was in a beautiful area of the city, the manager provided clear instructions about how to enter and where to sleep, and there was hot water. I would stay here again and recommend to any friend. I appreciated that the bunk rooms were female only.
    USA, Female, 18-24
  • 8.9


    30 May 2022
    The guesthouse is very easy to find, especially since the 28E and a bus stop in front of it. In general, the location is very good, in Alfama but located on a main street, so you don't get lost as easily. It was clean and the bathroom was okay. The kitchen/pantry had ants and there were some food moths, but these were not a problem outside. We just kept our bread in our room and the other stuff in the fridge. The room had a nice size for 2 people and the bed was very comfortable.
    Tunisia, Female, 25-30
  • 8.9


    06 May 2022
    We had a great time in Alfama from here, best neighborhood in Lisboa! The guesthouse social area and our room were great. The shared bathroom has it quirks and the floor is kind of falling apart, but is usable. Kitchen is great! Our only complaint is that it was hard to get in touch with the reception for check-in and their hours at the desk basically depend on their mood, it seems. Other than that, awesome place and location.
    Colombia, Male, 31-40
  • 8.6


    23 Apr 2022
    It was a super cool stay. My only issue was that the weather was really cold when we visited and due to this the hostel was also reeeeeeeally cold. I would recommend to add more covers to the rooms or tell the visitors to bring their own. Apart from that perfect!!!
    Hungary, All Female Group, 25-30
  • 4.9


    20 May 2022
    Location, room size and common area were good. The host claims the room used high-end mattresses, but they were 5-7 cm thick of worn out foam and extremely uncomfortable. The bathroom (1 for 8+ ppl) felt quite dirty. Shower wasn't very clean nor was the sink area. Mold was on the walls and the bath mat covered a hole in the floor. Hot water worked half the time. Host smoked in the kitchen, causing our room to smell and suggested we smoke out the window if we want. Unwelcoming.Would not return.
    Canada, Female, 25-30
  • 4.6


    07 May 2022
    Cons: no staff on arrival and hardly seen throughout stay, which means when issues arise you are on your own - the hot water was not working morning of our departure and hosts did not respond to WhatsApp messages, which meant an ice cold shower to start the day; the shared bathroom floors are rotten with water and mould on walls and sink, very slow water drain in shower; no "guesthouse" atmosphere to speak of Pros: one of the cheapest private rooms available in Alfama, great location, kitchen.
    Canada, Couple, 31-40
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  • Free WiFi
  • Linen Included
  • Breakfast Not Included
  • Common Room
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Microwave
  • Reading Light
  • Security Lockers
  • Towels Not Included
  • Utensils
  • Housekeeping
  • Reception (limited hours)
Food & Drink
  • Tea & Coffee Making Facilities
  • Wi-Fi