Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

You may cancel with no charge on our part anytime time EARLIER than 30 days prior to arrival. Be aware that the deposit charged by Hostelworld is *not* charged by us and you will need to contact them about the deposit.

Within 30 days, the reservation is non-refundable.

Additional Terms and Conditions

If you are a resident of the city or zip codes within a 10 mile radius, you MUST provide proof of ongoing travel, as this is a travelers hostel. Otherwise, you are not permitted to stay.

A valid international passport or US government-issued ID (such as a US state drivers license) is required to check in to the hostel for your stay.

Due to the close communal quarters share by our guests and our staff, we need to consider the safety and needs of the many. In doing so Management reserves the right to deny stay/use of the facilities to anyone for the following reasons but is not withheld to the reasons listed. These reasons are up to the manager’s discretion and may include Overall Health, Cleanliness and Mental State.

By checking in the guest acknowledges all statements herein:

By checking in the guest understands that this is NOT A LEASE and their stay is TEMPORARY ONLY. This is not accommodations for long term. As such, the guest understands and agrees that they have no legal tenant rights as prescribed by law; rather they are held to the short term housing and hoteliers law and statutes.

By checking in, the guest agrees to abide by all rules set forth herein, as well as follow the legal direction of City House Hostels, its subsidiaries, staff, employees, managers, and its agents.

Should a guest fail to comply with any of the herein agreed to terms and conditions or cause damage to the property, City House Hostels and its subsidiaries reserves the right to charge the guest and/or request that the guest vacate the property.

1) NO SMOKING INSIDE THE BUILDING, NOR OUT OF THE WINDOWS. GUESTS MAY SMOKE OUTSIDE ON THE SIDEWALK AND NOT BLOCKING THE DOOR.

2) IF YOU USE ANY OF THE DISHES, PLEASE WASH THEM AS SOON AS YOU ARE FINISHED WITH THEM AND PLACE THEM IN THE DRYING RACK SO THAT THEY ARE AVAILABLE FOR OTHER GUESTS TO USE — DO NOT LEAVE THEM IN THE SINK OR ON THE COUNTER.

3) PLEASE DISPOSE OF ANY TRASH THAT YOU BRING INTO/MAKE IN ANY OF THE COMMONS AREAS AND GUEST ROOMS. PLEASE REMOVE YOUR SHOES UPON ENTERING THE PROPERTY (Slippers are OK) — Help us keep the hostel clean and comfortable for everyone!

4) IF YOU LEAVE PERSONAL BELONGINGS OUT IN COMMON AREAS OR BATHROOMS, THEY WILL BE PLACED IN LOST AND FOUND — Please help us keep common areas free of clutter!

5) PLEASE SLEEP IN THE BED ASSIGNED TO YOU – BEDS ARE ASSIGNED AUTOMATICALLY BY THE COMPUTER AND OFTEN TIMES SOMEONE ELSE IS ALREADY ASSIGNED TO THE BED YOU WANT TO TAKE. PLEASE SEE AN R.A. WITH ANY OTHER QUESTIONS REGARDING BED ASSIGNMENTS.

6) NO SLEEPING ON THE SOFAS OR IN ANY OF THE COMMONS AREAS.

7) PLEASE KEEP YOUR TOWELS EITHER ON YOUR BED, HANGING OFF YOUR BED, OR LEAVE THEM IN THE LAUNDRY BASKET AT THE END OF THE HALL.

8) IF YOU WISH TO HAVE A FRIEND VISIT, PLEASE HAVE THEM IN THE COMMON AREAS ONLY, AND NOT IN THE GUEST ROOMS.

9) PLEASE LABEL YOUR FOOD WITH YOUR NAME AND YOUR CHECK-OUT DATE AND STORE IT IN THE KITCHEN. ALL FOOD ITEMS WITHOUT A NAME AND/OR DATE MAY BE DISCARDED. ALL FOOD IS TO BE EATEN IN THE KITCHEN OR LIVING ROOM. PLEASE DO NOT STORE OR EAT FOOD IN GUEST ROOMS SO AS TO NOT DRAW BUGS.

10) NO ILLEGAL DRUGS ON THE PROPERTY. NO ALCOHOL CONSUMPTION BETWEEN THE HOURS OF 10 PM AND 10 AM.

11) QUIET HOURS ARE FROM 10 PM TO 10 AM EACH DAY — Please no drinking or excessive noise during this time so as not to disturb other guests.

12) CHECKOUT IS BY 11 AM. YOU ARE MORE THAN WELCOME TO LEAVE YOUR LUGGAGE IN OUR LUGGAGE STORAGE AREA WHILE YOU SPEND THE REST OF THE DAY IN THE CITY, BUT IF YOU ARE CHECKING OUT TODAY, YOU MUST BE OUT OF YOUR BED BY 11 AM AND STRIP YOUR BED OF THE DUVET COVER, PILLOW CASE, FITTED SHEET, AND TOWEL AND PLACE THEM IN THE LAUNDRY BASKET AT THE END OF THE HALL SO ROOMS CAN BE CLEANED AND BEDS CAN BE RE-MADE IN A TIMELY FASHION FOR THE NEXT ARRIVING GUESTS.

13) Guests may only eat or drink what they bring into the hostel — If you take something from another guest or staff member, your card may be charged to replace what was taken

14) Items turned in to Lost and Found will be discarded every seven days. If you think you’ve lost something, please contact us within this time frame.

IF YOU FAIL TO ABIDE BY THE RULES YOU ARE AGREEING TO, OR IF YOU CAUSE DAMAGE TO THE PROPERTY OR DISTURB OTHER GUESTS OR STAFF MEMBERS/MANAGERS, YOU MAY BE ASKED TO LEAVE THE PROPERTY OR YOUR CREDIT CARD ON FILE MAY BE CHARGED ACCORDINGLY.
ADDITIONAL INFO:

If your bed sheets, linens, and towels are not returned, your credit card on file will be charged for any missing items.

No one under the age of 18 allowed without prior written approval of Property Manager.

Any disturbances caused by a guest to other guests, staff, or the property itself may result in the guest being asked to leave the property.

Each guest is required to clean up after themselves and keeping tidy, including but not limited to their bedding, clothing and personal belongings in the bedroom and common areas, keeping clean of dishes and utensils that the guest uses, and anything else that is left in any common area.

All common areas are secured with CCTV digital recording cameras. By checking in to the property, you acknowledge that recording is in progress.

While every attempt is made to provide a safe and secure housing solution, City House Hostels and its subsidiaries, its management, staff, and associates take no responsibility for any personal belongings; the guest is responsible for the security of all their personal belongings.

Guest understands that City House Hostels and its subsidiaries, its staff and management are not responsible in any way for any injuries caused while guest is on the property. Guest assumes all risk and any subsequent responsibility to their well being while at City House Hostels and its subsidiaries. Furthermore, by agreeing to the Terms & Conditions Guest agrees to waive all perceived or actual responsibility against City House Hostels and its subsidiaries its staff, and management for any injuries occurred while at City House Hostels and its subsidiaries.

Additional Info:

12 - 13

Only allowed if you reserve an entire room for your party. This means you could reserve a private room or a larger room, but you must reserve the entire room. At least one member of the party must be 18+ and they will be 100% responsible for any other under age guests.

14 – 17

Please contact us before hand. At least one member of the party must be 18+ and they will be 100% responsible for any other under age guests.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/30

City House Hostel New Orleans

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Now you can come home and experience all that New Orleans has to offer at City House Hostels New Orleans. In the French Quarter, we offer you the the best location to explore the food, sights, sounds, night-life, and jazz that New Orleans has to offer.

New Orleans is a Louisiana city on the Mississippi River, near the Gulf of Mexico. Nicknamed the 'Big Easy,' it's known for its round-the-clock nightlife, vibrant live-music scene and spicy, singular cuisine reflecting its history as a melting pot of French, African and American cultures. Embodying its festive spirit is Mardi Gras, the late-winter carnival famed for raucous costumed parades and street parties.

City House Hostels: New Orleans offers a wide range of small and large dormitories as well as private rooms. Enjoy free Wifi, large common rooms to meet new people as well as games room, shared kitchen and a bar.

-----------------------------------------------------------------------------------------------------------------------

City House Hostels: New Orleans Policies & Conditions:

Cancellation policy: 72 hours before arrival. Except for Special Events which are pre-charged up to 60 days in advance and non-refundable.

Check in from 15:00 to 23:00 .
Check out before 10:00 .

Payment upon arrival by cash, Credit Cards and any debit card bearing the Visa Logo. No Laser cards are accepted.
This property may pre-authorise your card before arrival.

Within 30 days prior to arrival, all reservations will be charged a deposit equal to the price of the first night of the reservation including all taxes and fees. This deposit is refundable per the stated cancellation policy.

Taxes are not included in the rates shown online - city tax 16.00%.
Breakfast not included.

General:
24 hour Reception.
No curfew.
'Parking is available below the hostel, but it is not owned or managed by us. So prices and availability vary and we have no control over it.'
Non smoking.
All guests under the age of 17 must obtain prior approval and be accompanied by an adult.

Age restrictions:
No one under the age of 18 allowed.
All guests in a party must be over the age of 18. If you wish to bring along guests who are under the age of 18, you must contact us and receive written approval prior to arrival, otherwise we will be unable to honor your reservation.
Ages 0 – 7: Not allowed under any circumstances
8 – 13 Only allowed if you reserve an entire room for your party. This means you could reserve a private room or a larger room, but you must reserve the entire room. At least one member of the party must be 18+ and they will be 100% responsible for any other under age guests.
14 – 17: Please contact us beforehand.
At least one member of the party must be 18+ and they will be 100% responsible for any other under age guests.

If you are a resident of the city or zip codes within a 10 mile radius, you must provide proof of ongoing travel, as this is a travelers hostel. Otherwise, you are not permitted to stay.

Due to the close communal quarters share by our guests and our staff, we need to consider the safety and needs of the many. In doing so Management reserves the right to deny stay/use of the facilities to anyone for the following reasons but is not withheld to the reasons listed. These reasons are up to the manager’s discretion and may include Overall Health, Cleanliness and Mental State.

Any group of 8 guests or more must be prepaid 7 days prior to your scheduled check in date. A 10% non-refundable deposit will be due within 5 days of booking. Any group that wishes to cancel must cancel 7 days prior to your arrival.

There is a limit for reservations of 14 days in any given calendar year.

Check-In Conditions:
By checking in the guest acknowledges all statements herein.
By checking in the guest understands that this is not a lease and their stay is Temporary Only. This is not accommodations for long term.

As such, the guest understands and agrees that they have no legal tenant rights as prescribed by law; rather they are held to the short term housing and hotelier’s law and statutes.

By checking in the guest agrees to abide by all rules set forth herein as well as follow the legal direction of City House Hostels and its subsidiaries staff, employees, managers, and its agents.

Should a guest fail to comply with any of the herein agreed to terms and conditions, City House Hostels and its subsidiaries reserves the right to charge the guest $25 per infraction and / or request that the guest vacate the property immediately.

Any destruction of property or cleanup of bodily fluid will result in a minimum remuneration of $50

Your bed will be ready by 3pm on the day of your check-in. However, you are more than welcome to check-in early and drop off your bags in our luggage area.

Checkout Conditions:
On the day of your check out: We request that you vacate the property by 10am. This means all of your belongings must be out of the room. You are more than welcome to leave your luggage in our secure luggage area while you spend the rest of the day in the city, but if you are checking out today, you must be out of the bed by 11 am so we can change it for the next guest.

If your bed sheets, linens, and towels are not returned your credit card on file will be charged for any missing items.

Property Rules & Conditions:

***There is a 14 night limit to your stay***

By checking in the guest acknowledges all statements herein: By checking in the guest understands that this is not a lease and their stay is temporary only. This is not accommodations for long term. As such, the guest understands and agrees that they have no legal tenant rights as prescribed by law; rather they are held to the short term housing and hotelier’s law and statutes. By checking in, the guest agrees to abide by all rules set forth herein, as well as follow the legal direction of City House Hostels, its subsidiaries, staff, employees, managers, and its agents. Should a guest fail to comply with any of the herein agreed to terms and conditions or cause damage to the property, City House Hostels and its subsidiaries reserves the right to charge the guest and/or request that the guest vacate the property.

1) No smoking inside the building, nor out of the windows. Guests may smoke outside on the sidewalk and not blocking the door.
2) If you use any of the dishes, please wash them as soon as you are finished with them and place them in the drying rack so that they are available for other guests to use — do not leave them in the sink or on the counter.
3) Please dispose of any trash that you bring into/make in any of the commons areas and guest rooms. Please remove your shoes upon entering the property (slippers are ok) — help us keep the hostel clean and comfortable for everyone!
4) If you leave personal belongings out in common areas or bathrooms, they will be placed in lost and found — please help us keep common areas free of clutter!
5) Please sleep in the bed assigned to you – beds are assigned automatically by the computer and often times someone else is already assigned to the bed you want to take. Please see an r.a. with any other questions regarding bed assignments.
6) No sleeping on the sofas or in any of the commons areas.
7) Please keep your towels either on your bed, hanging off your bed, or leave them in the laundry basket at the end of the hall.
8) Please label your food with your name and your check-out date and store it in the kitchen. All food items without a name and/or date may be discarded. All food is to be eaten in the kitchen or living room. Please do not store or eat food in guest rooms so as to not draw bugs.
9) No illegal drugs on the property. No alcohol consumption between the hours of 10 pm and 10 am.
10) Quiet hours are from 10 pm to 10 am each day — please no drinking or excessive noise during this time so as not to disturb other guests.
11) Checkout is by 11 am. You are more than welcome to leave your luggage in our luggage storage area while you spend the rest of the day in the city, but if you are checking out today, you must be out of your bed by 11 am and strip your bed of the duvet cover, pillow case, fitted sheet, and towel and place them in the laundry basket at the end of the hall so rooms can be cleaned and beds can be re-made in a timely fashion for the next arriving guests.
12) Guests may only eat or drink what they bring into the hostel — if you take something from another guest or staff member, your card may be charged to replace what was taken
13) Items turned in to lost and found will be discarded every seven days. If you think you’ve lost something, please contact us within this time frame. If you fail to abide by the rules you are agreeing to, or if you cause damage to the property or disturb other guests or staff members/managers, you may be asked to leave the property or your credit card on file may be charged accordingly.

Additional info:
If your bed sheets, linens, and towels are not returned, your credit card on file will be charged for any missing items. No one under the age of 18 allowed without prior written approval of Property Manager. Any disturbances caused by a guest to other guests, staff, or the property itself may result in the guest being asked to leave the property. Each guest is required to clean up after themselves and keeping tidy, including but not limited to their bedding, clothing and personal belongings in the bedroom and common areas, keeping clean of dishes and utensils that the guest uses, and anything else that is left in any common area. All common areas are secured with CCTV digital recording cameras. By checking in to the property, you acknowledge that recording is in progress. While every attempt is made to provide a safe and secure housing solution, City House Hostels and its subsidiaries, its management, staff, and associates take no responsibility for any personal belongings; the guest is responsible for the security of all their personal belongings. Guest understands that City House Hostels and its subsidiaries, its staff and management are not responsible in any way for any injuries caused while guest is on the property. Guest assumes all risk and any subsequent responsibility to their wellbeing while at City House Hostels and its subsidiaries. Furthermore, by agreeing to the Terms & Conditions Guest agrees to waive all perceived or actual responsibility against City House Hostels and its subsidiaries its staff, and management for any injuries occurred while at City House Hostels and its subsidiaries. If you wish to cancel all or part of your reservation for any reason, please contact us at least 24 hours in advance of your reservation’s arrival time. Otherwise the first night of your reservation will be charged in accordance with Hostelworld.com/Hostels.com/Hostelbookers.com policy; as is stated in the Terms of Service you agreed to upon your booking.

Important: *SPECIAL EVENTS*
The the following dates, there is 60 day pre-charged nonrefundable policy.

2019
Mardi Gras March 1-5
Jazz Fest April 25-27 May 2-4
Bayou Country Superfest / Memorial Day Weekend May 23-27
Essence Festival July 4-7
Southern Decadence / Labor Day Weekend Aug 28-30
Voodoo Fest / Halloween Oct 31-Nov 2* View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.9

  • Security 9.0

  • Location 9.7

  • Staff 9.2

  • Atmosphere 9.3

  • Cleanliness 8.9

  • Facilities 8.9


Latest Reviews

  • 10.0

    Superb

    10 Aug 2019
    Enjoyed my stay here. Glad they had a hair dryer to lend out. Location was great too, bed was comfortable. Felt safe. Atmosphere was upbeat.
    USA, Female, 25-30
  • 10.0

    Superb

    10 Aug 2019
    Great place to stay. From the street it doesn't look like much but inside it's done out really nicely. Probably one of the best fitted out hostels I've stayed in. As nice as the hostel is, the staff are still the best part! Every one of them were so nice and genuinely seemed to want to help you out. True southern hospitality with a new orleans partying twist.
    England, Male, 25-30
  • 10.0

    Superb

    08 Aug 2019
    Great place, staff is amazing, one of the best experiences I've ever had in a hostel. Be sure to go on the pub crawls!
    USA, Female, 18-24
  • 10.0

    Superb

    07 Aug 2019
    Loved it her!! My friend and I appreciated the friendly staff, especially on social gatherings. Our stay was pleasant, every thing was good. My only tip, add a full sized locker to the private rooms, makes it much easier to store all the Bourbon street souvenirs. Will definitely come back again!
    USA, Male, 31-40
  • 10.0

    Superb

    06 Aug 2019
    It's the best hostel ever. It's well located, very clean and the staff is really wonderful. I am going to miss it..
    France, Female, 18-24
  • 10.0

    Superb

    05 Aug 2019
    My first stay in a hostel. Wonderful! Would recommend to anyone, great atmosphere, and value!
    USA, Female, 18-24
  • 10.0

    Superb

    31 Jul 2019
    This was my first time staying at a hostel ever. Before checking in, I was a bit skeptical and nervous, especially regarding the safety of my belongings while I was not there. As soon as I entered the hostel, I felt a great vibe. The staff were super helpful and kind. Everything was extremely clean and organized. This was a lovely experience and I totally recommend it.
    Italy, Male, 25-30
  • 10.0

    Superb

    27 Jul 2019
    Great hostel, close to city center, Bourbon Street. Awesome and friendly staff, clean rooms and bathrooms. Love it Definitely, I recommed it
    Colombia, Female, 25-30
  • 9.4

    Superb

    09 Aug 2019
    This place is the best hostel in NOLA. I tired a few while in town and this is the best. Obviously best location. New, clean, comfortable. The atmosphere was great before going out, and they do bar crawls on the weekends. You have to expect things to not be perfect at hostels, but this place comes close.
    USA, Male, 18-24
  • 8.3

    Fabulous

    08 Aug 2019
    Clean rooms, good location ,friendly staff. One of the staff said that we can leave our bags after check-out. When we said we will take our bags back at 2 am , she said ok. We planned our day accordingly. But later same day another staff said that bags can’t stay after 10 pm unless 6 $ for each is paid. This is not written in hostel rules. We are misinformed and this ruined our day.
    Turkey, Couple, 25-30
Read all reviews

Facilities

Free
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Adaptors
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Cooker
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Meeting Rooms
  • Microwave
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • Wheelchair Friendly
Services
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Shuttle Bus
  • Tours/Travel Desk
Food & Drink
  • Tea & Coffee Making Facilities
  • Vending Machines
Entertainment
  • Board Games
  • DVD's
  • Foosball
  • Games Room
  • PlayStation
  • Wi-Fi


×