Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

You may cancel with no charge on our part anytime time EARLIER than 30 days prior to arrival. Be aware that the deposit charged by Hostelworld is *not* charged by us and you will need to contact them about the deposit.

Within 30 days, the reservation is non-refundable.

Additional Terms and Conditions

If you are a resident of the city or zip codes within a 10 mile radius, you MUST provide proof of ongoing travel, as this is a travelers hostel. Otherwise, you are not permitted to stay.

A valid international passport or US government-issued ID (such as a US state drivers license) is required to check in to the hostel for your stay.

Due to the close communal quarters share by our guests and our staff, we need to consider the safety and needs of the many. In doing so Management reserves the right to deny stay/use of the facilities to anyone for the following reasons but is not withheld to the reasons listed. These reasons are up to the manager’s discretion and may include Overall Health, Cleanliness and Mental State.

By checking in the guest acknowledges all statements herein:

By checking in the guest understands that this is NOT A LEASE and their stay is TEMPORARY ONLY. This is not accommodations for long term. As such, the guest understands and agrees that they have no legal tenant rights as prescribed by law; rather they are held to the short term housing and hoteliers law and statutes.

By checking in, the guest agrees to abide by all rules set forth herein, as well as follow the legal direction of City House Hostels, its subsidiaries, staff, employees, managers, and its agents.

Should a guest fail to comply with any of the herein agreed to terms and conditions or cause damage to the property, City House Hostels and its subsidiaries reserves the right to charge the guest and/or request that the guest vacate the property.

1) NO SMOKING INSIDE THE BUILDING, NOR OUT OF THE WINDOWS. GUESTS MAY SMOKE OUTSIDE ON THE SIDEWALK AND NOT BLOCKING THE DOOR.

2) IF YOU USE ANY OF THE DISHES, PLEASE WASH THEM AS SOON AS YOU ARE FINISHED WITH THEM AND PLACE THEM IN THE DRYING RACK SO THAT THEY ARE AVAILABLE FOR OTHER GUESTS TO USE — DO NOT LEAVE THEM IN THE SINK OR ON THE COUNTER.

3) PLEASE DISPOSE OF ANY TRASH THAT YOU BRING INTO/MAKE IN ANY OF THE COMMONS AREAS AND GUEST ROOMS. PLEASE REMOVE YOUR SHOES UPON ENTERING THE PROPERTY (Slippers are OK) — Help us keep the hostel clean and comfortable for everyone!

4) IF YOU LEAVE PERSONAL BELONGINGS OUT IN COMMON AREAS OR BATHROOMS, THEY WILL BE PLACED IN LOST AND FOUND — Please help us keep common areas free of clutter!

5) PLEASE SLEEP IN THE BED ASSIGNED TO YOU – BEDS ARE ASSIGNED AUTOMATICALLY BY THE COMPUTER AND OFTEN TIMES SOMEONE ELSE IS ALREADY ASSIGNED TO THE BED YOU WANT TO TAKE. PLEASE SEE AN R.A. WITH ANY OTHER QUESTIONS REGARDING BED ASSIGNMENTS.

6) NO SLEEPING ON THE SOFAS OR IN ANY OF THE COMMONS AREAS.

7) PLEASE KEEP YOUR TOWELS EITHER ON YOUR BED, HANGING OFF YOUR BED, OR LEAVE THEM IN THE LAUNDRY BASKET AT THE END OF THE HALL.

8) IF YOU WISH TO HAVE A FRIEND VISIT, PLEASE HAVE THEM IN THE COMMON AREAS ONLY, AND NOT IN THE GUEST ROOMS.

9) PLEASE LABEL YOUR FOOD WITH YOUR NAME AND YOUR CHECK-OUT DATE AND STORE IT IN THE KITCHEN. ALL FOOD ITEMS WITHOUT A NAME AND/OR DATE MAY BE DISCARDED. ALL FOOD IS TO BE EATEN IN THE KITCHEN OR LIVING ROOM. PLEASE DO NOT STORE OR EAT FOOD IN GUEST ROOMS SO AS TO NOT DRAW BUGS.

10) NO ILLEGAL DRUGS ON THE PROPERTY. NO ALCOHOL CONSUMPTION BETWEEN THE HOURS OF 10 PM AND 10 AM.

11) QUIET HOURS ARE FROM 10 PM TO 10 AM EACH DAY — Please no drinking or excessive noise during this time so as not to disturb other guests.

12) CHECKOUT IS BY 11 AM. YOU ARE MORE THAN WELCOME TO LEAVE YOUR LUGGAGE IN OUR LUGGAGE STORAGE AREA WHILE YOU SPEND THE REST OF THE DAY IN THE CITY, BUT IF YOU ARE CHECKING OUT TODAY, YOU MUST BE OUT OF YOUR BED BY 11 AM AND STRIP YOUR BED OF THE DUVET COVER, PILLOW CASE, FITTED SHEET, AND TOWEL AND PLACE THEM IN THE LAUNDRY BASKET AT THE END OF THE HALL SO ROOMS CAN BE CLEANED AND BEDS CAN BE RE-MADE IN A TIMELY FASHION FOR THE NEXT ARRIVING GUESTS.

13) Guests may only eat or drink what they bring into the hostel — If you take something from another guest or staff member, your card may be charged to replace what was taken

14) Items turned in to Lost and Found will be discarded every seven days. If you think you’ve lost something, please contact us within this time frame.

IF YOU FAIL TO ABIDE BY THE RULES YOU ARE AGREEING TO, OR IF YOU CAUSE DAMAGE TO THE PROPERTY OR DISTURB OTHER GUESTS OR STAFF MEMBERS/MANAGERS, YOU MAY BE ASKED TO LEAVE THE PROPERTY OR YOUR CREDIT CARD ON FILE MAY BE CHARGED ACCORDINGLY.
ADDITIONAL INFO:

If your bed sheets, linens, and towels are not returned, your credit card on file will be charged for any missing items.

No one under the age of 18 allowed without prior written approval of Property Manager.

Any disturbances caused by a guest to other guests, staff, or the property itself may result in the guest being asked to leave the property.

Each guest is required to clean up after themselves and keeping tidy, including but not limited to their bedding, clothing and personal belongings in the bedroom and common areas, keeping clean of dishes and utensils that the guest uses, and anything else that is left in any common area.

All common areas are secured with CCTV digital recording cameras. By checking in to the property, you acknowledge that recording is in progress.

While every attempt is made to provide a safe and secure housing solution, City House Hostels and its subsidiaries, its management, staff, and associates take no responsibility for any personal belongings; the guest is responsible for the security of all their personal belongings.

Guest understands that City House Hostels and its subsidiaries, its staff and management are not responsible in any way for any injuries caused while guest is on the property. Guest assumes all risk and any subsequent responsibility to their well being while at City House Hostels and its subsidiaries. Furthermore, by agreeing to the Terms & Conditions Guest agrees to waive all perceived or actual responsibility against City House Hostels and its subsidiaries its staff, and management for any injuries occurred while at City House Hostels and its subsidiaries.

Additional Info:

12 - 13

Only allowed if you reserve an entire room for your party. This means you could reserve a private room or a larger room, but you must reserve the entire room. At least one member of the party must be 18+ and they will be 100% responsible for any other under age guests.

14 – 17

Please contact us before hand. At least one member of the party must be 18+ and they will be 100% responsible for any other under age guests.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/30

City House Hostel New Orleans

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Now you can come home and experience all that New Orleans has to offer at City House Hostels New Orleans. In the French Quarter, we offer you the the best location to explore the food, sights, sounds, night-life, and jazz that New Orleans has to offer.

New Orleans is a Louisiana city on the Mississippi River, near the Gulf of Mexico. Nicknamed the 'Big Easy,' it's known for its round-the-clock nightlife, vibrant live-music scene and spicy, singular cuisine reflecting its history as a melting pot of French, African and American cultures. Embodying its festive spirit is Mardi Gras, the late-winter carnival famed for raucous costumed parades and street parties.

City House Hostels: New Orleans offers a wide range of small and large dormitories as well as private rooms. Enjoy free Wifi, large common rooms to meet new people as well as games room, shared kitchen and a bar.

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City House Hostels: New Orleans Policies & Conditions:

Cancellation policy: 72 hours before arrival. Except for Special Events which are pre-charged up to 60 days in advance and non-refundable.

Check in from 15:00 to 23:00 .
Check out before 10:00 .

Payment upon arrival by cash, Credit Cards and any debit card bearing the Visa Logo. No Laser cards are accepted.
This property may pre-authorise your card before arrival.

Taxes are not included in the rates shown online - city tax 16.00%.
Breakfast not included.

General:
24 hour Reception.
No curfew.
'Parking is available below the hostel, but it is not owned or managed by us. So prices and availability vary and we have no control over it.'
Non smoking.
All guests under the age of 17 must obtain prior approval and be accompanied by an adult.

Age restrictions:
No one under the age of 18 allowed.
All guests in a party must be over the age of 18. If you wish to bring along guests who are under the age of 18, you must contact us and receive written approval prior to arrival, otherwise we will be unable to honor your reservation.
Ages 0 – 7: Not allowed under any circumstances
8 – 13 Only allowed if you reserve an entire room for your party. This means you could reserve a private room or a larger room, but you must reserve the entire room. At least one member of the party must be 18+ and they will be 100% responsible for any other under age guests.
14 – 17: Please contact us beforehand.
At least one member of the party must be 18+ and they will be 100% responsible for any other under age guests.

If you are a resident of the city or zip codes within a 10 mile radius, you must provide proof of ongoing travel, as this is a travelers hostel. Otherwise, you are not permitted to stay.

Due to the close communal quarters share by our guests and our staff, we need to consider the safety and needs of the many. In doing so Management reserves the right to deny stay/use of the facilities to anyone for the following reasons but is not withheld to the reasons listed. These reasons are up to the manager’s discretion and may include Overall Health, Cleanliness and Mental State.

Any group of 8 guests or more must be prepaid 7 days prior to your scheduled check in date. A 10% non-refundable deposit will be due within 5 days of booking. Any group that wishes to cancel must cancel 7 days prior to your arrival.

There is a limit for reservations of 14 days in any given calendar year.

Check-In Conditions:
By checking in the guest acknowledges all statements herein.
By checking in the guest understands that this is not a lease and their stay is Temporary Only. This is not accommodations for long term.

As such, the guest understands and agrees that they have no legal tenant rights as prescribed by law; rather they are held to the short term housing and hotelier’s law and statutes.

By checking in the guest agrees to abide by all rules set forth herein as well as follow the legal direction of City House Hostels and its subsidiaries staff, employees, managers, and its agents.

Should a guest fail to comply with any of the herein agreed to terms and conditions, City House Hostels and its subsidiaries reserves the right to charge the guest $25 per infraction and / or request that the guest vacate the property immediately.

Any destruction of property or cleanup of bodily fluid will result in a minimum remuneration of $50

Your bed will be ready by 3pm on the day of your check-in. However, you are more than welcome to check-in early and drop off your bags in our luggage area.

Checkout Conditions:
On the day of your check out: We request that you vacate the property by 10am. This means all of your belongings must be out of the room. You are more than welcome to leave your luggage in our secure luggage area while you spend the rest of the day in the city, but if you are checking out today, you must be out of the bed by 11 am so we can change it for the next guest.

If your bed sheets, linens, and towels are not returned your credit card on file will be charged for any missing items.

Property Rules & Conditions:

***There is a 14 night limit to your stay***

By checking in the guest acknowledges all statements herein: By checking in the guest understands that this is not a lease and their stay is temporary only. This is not accommodations for long term. As such, the guest understands and agrees that they have no legal tenant rights as prescribed by law; rather they are held to the short term housing and hotelier’s law and statutes. By checking in, the guest agrees to abide by all rules set forth herein, as well as follow the legal direction of City House Hostels, its subsidiaries, staff, employees, managers, and its agents. Should a guest fail to comply with any of the herein agreed to terms and conditions or cause damage to the property, City House Hostels and its subsidiaries reserves the right to charge the guest and/or request that the guest vacate the property.

1) No smoking inside the building, nor out of the windows. Guests may smoke outside on the sidewalk and not blocking the door.
2) If you use any of the dishes, please wash them as soon as you are finished with them and place them in the drying rack so that they are available for other guests to use — do not leave them in the sink or on the counter.
3) Please dispose of any trash that you bring into/make in any of the commons areas and guest rooms. Please remove your shoes upon entering the property (slippers are ok) — help us keep the hostel clean and comfortable for everyone!
4) If you leave personal belongings out in common areas or bathrooms, they will be placed in lost and found — please help us keep common areas free of clutter!
5) Please sleep in the bed assigned to you – beds are assigned automatically by the computer and often times someone else is already assigned to the bed you want to take. Please see an r.a. with any other questions regarding bed assignments.
6) No sleeping on the sofas or in any of the commons areas.
7) Please keep your towels either on your bed, hanging off your bed, or leave them in the laundry basket at the end of the hall.
8) Please label your food with your name and your check-out date and store it in the kitchen. All food items without a name and/or date may be discarded. All food is to be eaten in the kitchen or living room. Please do not store or eat food in guest rooms so as to not draw bugs.
9) No illegal drugs on the property. No alcohol consumption between the hours of 10 pm and 10 am.
10) Quiet hours are from 10 pm to 10 am each day — please no drinking or excessive noise during this time so as not to disturb other guests.
11) Checkout is by 11 am. You are more than welcome to leave your luggage in our luggage storage area while you spend the rest of the day in the city, but if you are checking out today, you must be out of your bed by 11 am and strip your bed of the duvet cover, pillow case, fitted sheet, and towel and place them in the laundry basket at the end of the hall so rooms can be cleaned and beds can be re-made in a timely fashion for the next arriving guests.
12) Guests may only eat or drink what they bring into the hostel — if you take something from another guest or staff member, your card may be charged to replace what was taken
13) Items turned in to lost and found will be discarded every seven days. If you think you’ve lost something, please contact us within this time frame. If you fail to abide by the rules you are agreeing to, or if you cause damage to the property or disturb other guests or staff members/managers, you may be asked to leave the property or your credit card on file may be charged accordingly.

Additional info:
If your bed sheets, linens, and towels are not returned, your credit card on file will be charged for any missing items. No one under the age of 18 allowed without prior written approval of Property Manager. Any disturbances caused by a guest to other guests, staff, or the property itself may result in the guest being asked to leave the property. Each guest is required to clean up after themselves and keeping tidy, including but not limited to their bedding, clothing and personal belongings in the bedroom and common areas, keeping clean of dishes and utensils that the guest uses, and anything else that is left in any common area. All common areas are secured with CCTV digital recording cameras. By checking in to the property, you acknowledge that recording is in progress. While every attempt is made to provide a safe and secure housing solution, City House Hostels and its subsidiaries, its management, staff, and associates take no responsibility for any personal belongings; the guest is responsible for the security of all their personal belongings. Guest understands that City House Hostels and its subsidiaries, its staff and management are not responsible in any way for any injuries caused while guest is on the property. Guest assumes all risk and any subsequent responsibility to their wellbeing while at City House Hostels and its subsidiaries. Furthermore, by agreeing to the Terms & Conditions Guest agrees to waive all perceived or actual responsibility against City House Hostels and its subsidiaries its staff, and management for any injuries occurred while at City House Hostels and its subsidiaries. If you wish to cancel all or part of your reservation for any reason, please contact us at least 24 hours in advance of your reservation’s arrival time. Otherwise the first night of your reservation will be charged in accordance with Hostelworld.com/Hostels.com/Hostelbookers.com policy; as is stated in the Terms of Service you agreed to upon your booking.

Important: *SPECIAL EVENTS*
The the following dates, there is 60 day pre-charged nonrefundable policy.

2019
Mardi Gras March 1-5
Jazz Fest April 25-27 May 2-4
Bayou Country Superfest / Memorial Day Weekend May 23-27
Essence Festival July 4-7
Southern Decadence / Labor Day Weekend Aug 28-30
Voodoo Fest / Halloween Oct 31-Nov 2* View House Rules

Overview

City House Hostel New Orleans is an awesome place for meeting people. And nearby you'll discover all the vibrant sights, sounds and tastes that New Orleans has to offer. We'll give you a free city map to get you acquainted with the area and set you up with a free city tour. Log onto our free Wi-Fi and find out about festivals and events that are currently going on – there's pretty much always something happening. You can get to know your new dorm-buddies in our spacious common room and shared kitchen before heading out to try out the legendary clubs and bars.

Location

Our hostel's found in the French Quarter, a spot renowned for its nightlife, exciting live music scene and spicy cuisine, reflecting its history as a melting pot of French, African and American cultures. From the airport, you can get to us by taking the 202 Canal Street bus and getting off at Elk Place at Canal Street. From there, you just need to walk down Canal Street and Burgundy Street and you'll find us on the left.

Rooms and Dorms

We have a mix of colourful dorms and private rooms here at City House Hostel New Orleans. We'll supply you with free linen and towels and you'll also get a security locker for keeping your bags safe. You'll be glad of the air con to keep you cool when things heat up in the Louisiana summer.

Extras and activities

We've got a handy elevator and wheelchair facilities on-site, and reception is open 24/7. There's no curfew, so the city can be your playground round the clock. Staying in? The fun doesn't need to stop – kick off a friendly foosball tournament, have some drinks at the hostel bar or plan a cosy movie night with fellow travellers. If you've been travelling for a while and need to do a spot of laundry, you'll find all the facilities you need for washing, drying and ironing your clothes.

View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.9

  • Security 8.9

  • Location 9.8

  • Staff 9.2

  • Atmosphere 9.2

  • Cleanliness 8.9

  • Facilities 9.0


Latest Reviews

  • 10.0

    Superb

    09 Jul 2019
    Highly recommended!! Yes. I'll definitely stay at City House again.
    USA, Male, 41+
  • 10.0

    Superb

    08 Jul 2019
    Great staff, great family of guests, and tons of fun at night. The hostel goes out pretty much every night as a group so explore the local bars and streets, which made it so easy to make friends!
    USA, Female, 18-24
  • 10.0

    Superb

    07 Jul 2019
    I’ve been travelling through the US staying at hostels and this place was by far the best! The staff are super friendly and will take you out every night of the week to different parts of the city. All the basics - Beds, bathrooms, check in were perfect. You can get yourself a free beer every night between 9-10pm which is a great time to meet people and make a group to go out with. Awesome kitchen & lounge area for when you want to chill. Can’t recommend this place highly enough!
    Australia, Male, 18-24
  • 10.0

    Superb

    29 Jun 2019
    Loved everything about the place. Met some great people and had a wonderful time in the city. I really hated leaving and I know that City House Hostel was the reason for that!
    USA, Male, 18-24
  • 9.4

    Superb

    28 Jun 2019
    I’ve stayed at this hostel many times and it is always a blast. I would like to have locks on the rooms and working power points at all of the beds. The staff tends to always be on a shift change every time I’ve stayed causes long delays in getting people checked in. Otherwise, it’s a great hostel, fun pub crawls, and an awesome atmosphere.
    USA, Male, 31-40
  • 9.1

    Superb

    01 Jul 2019
    This was my first experience at a hostel and I was pleasantly surprised. Bathrooms weren’t the cleanest and the staff has no sense of urgency but that’s not shocking. The location was perfect! The price was extremely affordable too considering it was Essence festival weekend.
    USA, Male, 31-40
  • 8.6

    Fabulous

    02 Jul 2019
    This hostel was great for meeting people, I had only just sat down in the living area and already made friends. They have a great atmosphere with amazing facilities and kitchen which is very much a social hub. About a 15 minute walk through the French quarter to the market which was fantastic. I had my portable charger stolen from my room which was annoying but other than that I had a great time at this hostel.
    England, Female, 18-24
  • 8.3

    Fabulous

    08 Jul 2019
    Overall, this stay was very enjoyable. It was very easy to make friends and socialize given the large common area (with cooking amenities, a large TV/xbox, guitars, couches, a beer pong table, foosball, and big islands). The room was kinda gross and lockers were thin plastic shelves. 1 free beer between 9-10 pm brought most people back to the hostel prior to the night's activity - typically was some form of pubcrawl along Frenchman or Bourbon Street. No locks on dorm doors.
    Canada, Male, 18-24
  • 7.4

    Very Good

    30 Jun 2019
    Unfortunately my stay coincided with Essence which was a disgraceful opportunity for all hostel in town including City House to over inflate their normally reasonable rates to 3 or 4 times what would normally be charged per night. But the true nightmare was being stuck in the city with no where to find lodging because of their over booking and callous disregard for your situation if you were not aware of this feeding frenzy, they simply did not care. Plus I was told the wrong checkout time.
    USA, Female, 41+
  • 7.1

    Very Good

    15 Jul 2019
    Bathrooms smell bad and are not clean
    Colombia, Female, 18-24
Read all reviews

Facilities

Free
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Adaptors
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Cooker
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Meeting Rooms
  • Microwave
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • Wheelchair Friendly
Services
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Shuttle Bus
  • Tours/Travel Desk
Food & Drink
  • Tea & Coffee Making Facilities
  • Vending Machines
Entertainment
  • Board Games
  • DVD's
  • Foosball
  • Games Room
  • PlayStation
  • Wi-Fi


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