Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


City's Hostel Ponta Delgada

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Welcome to the City's Hostel Ponta Delgada. It is with great pleasure that we announce that City's Hostel Ponta Delgada was inaugurated on July 28, 2017, and we are very proud of all the work developed during the last months to provide you a very pleasant stay with all the comfort, our friendliness, and friendship. A unique and differentiating service of excellence, where we combine accommodation and activities all over the island in one place
The City’s Hostel Ponta Delgada main concept is to give to our guest a first-class Ponta Delgada experience at budget prices with comfort, cleanliness, and security, providing the best activities to explore and enjoy the island of São Miguel. We have made most of our furniture with local wood and then we added comfort and created an accommodation with dorms equipped with reading lights and individual storage, bright private suites rooms with television. Here, our guests have a fully equipped kitchen, an attractive and a relaxing exterior area.
LATE CHECK IN is NOT a PROBLEM, since we work with codes, we will send by e-mail to all our guest, all the information's you need to enter the hostel.

The City’s Hostel is located on the heart of Ponta Delgada center, only 50 meters from “Mãe de Deus” Church, one One of the highest points to admire a wonderful view over the city of Ponta Delgada, 150 meters from the Campus of the Azores University and 10 minutes walking from the center and main places of the city, with many restaurants and markets nearby.

All our rooms have private toilets, Wi-Fi, AC and breakfast for free, providing a comfortable stay in our Hostel and to discover and explore all island we also organize many activities all days (4x4, Van, canyoning, bike, hiking, paddle, canoe, whale watching, Coastal or Big Game fishing and boat tours) to discover all places on the island. With so much to offer, you will have everything you need to have a comfortable, memorable and fun stay in São Miguel Island. We look forward to welcoming you to the island we love!

City's Hostel Ponta Delgada Policies and Conditions:

Cancellation policy: 48h before arrival.

Check in from 15:00 to 20:00. (It is possible late Check-In/entrance: Our team will send you the room and bed number and also the entrance code and with that information, you can enter whenever you want).
Check out before 11:00 .

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card

Taxes included.
Breakfast included.


No curfew. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.3

  • Security 9.6

  • Location 9.5

  • Staff 10.0

  • Atmosphere 9.5

  • Cleanliness 9.1

  • Facilities 8.9

Latest Reviews

  • 10.0


    10 Sep 2019
    I had the best time in this hostel, hope that everybody will share the same experience as i did Best regard Rok
    Slovenia, Male, 25-30
  • 9.7


    13 Sep 2019
    Really had a great stay there. The staff is so helpful and friendly! The hostel itself is really clean and tidy with good security (keyed lockers are provided in the rooms). It was slightly cramped in the six-bed dorm with just one bathroom but caused no issues amongst us. It's obvious the staff really cares for this place and looks after it.
    Estonia, Female, 25-30
  • 9.4


    30 Aug 2020
    A very pleasant and easy place to stay, very relaxed atmosphere.
    Germany, Male, 41+
  • 9.4


    30 Jul 2019
    The hostel ended up being great. I met nice people, felt safe, and found it clean and comfortable. The location is good if you don't mind walking 10 or 15 minutes to town. I had a tough time finding the place in my rental car without GPS in the evening. The streets are narrow and one way, and the hostel is set back a bit from the street and the sign is not very big. It is part of a larger apartment style building and blends in. Just make sure you have GPS or really research how to get there.
    USA, Male, 41+
  • 9.4


    17 Jul 2019
    Beautiful space! Extremely clean. Very easy access to the whole island from this central point. Very appreciated stay. Thank you!
    Canada, Female, 25-30
  • 9.1


    23 Sep 2020
    Nice please and good staff
    Portugal, Male, 31-40
  • 9.1


    12 Sep 2019
    Great, knowledgeable staff who gave me plenty of tips about island.
    Poland, Female, 25-30
  • 8.6


    08 Jul 2019
    No problems. Really nice staff
    Finland, Male, 18-24
  • 6.6


    29 Aug 2019
    we've stayed in room one for one night. The hostel looks clean and the staff looks nice. In the room there are too much beds and not enough options to fresh air. There schould be max 4 people in this room to make it comfortable
    Netherlands, Female, 31-40
  • 5.7


    03 Mar 2020
    Rooms were pretty overcrowded with beds, breakfast was pretty disappointing considering for a few extra euros more you can get at an another local hostel. Girl on reception was super friendly but the man didn't even say hello to me when I greeted him. Also, not a really relaxing environment as rules written everywhere feels like you can't relax as other hostels I have stayed in.
    Scotland, Female, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Bicycle Parking
  • Cable TV
  • Card Phones
  • Cooker
  • Dryer
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Parking
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • Bicycle Hire
  • Housekeeping
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
  • Wi-Fi