Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

For group bookings there is a different cancellation policy: To cancel more than 9 people it's free of charge 10 weeks in advance. Up to 4 weeks in advance we charge 50%. 4 weeks before arrival we charge 100% of the total amount.
Cancellation of only few beds (max.10% of the total number of people) are free of charge up to 1 week in advance. In that case, we can't guarantee the rooms to be exclusevly for the group.

Additional Terms and Conditions

Rooming costs are without breakfast.
You can add breakfast (continental buffet) for 6,-€/person.

As of January 1st 2014 the city of Berlin charges an additional city tax for private travelers in value of 5% of the net overnight room price. This tax is not included in the price and will be added to the bill. To reduce the citytax for educational or business trips, you can fill out the right form here:

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

Who are we? citystay Hostel is Berlin's most central hostel!

We’re located in downtown Berlin. From here you can walk to all of the city’s major sightseeing spots. No public transport is needed. And our neighbourhood, Berlin Mitte, is well known for its diverse culture and nightlife!

Our modern hostel is set in a heritage buidling dating back to 1894.

The spacious rooms feature large windows, oak parquet and high ceilings. We have rooms for up to 10 people, some with shared bathrooms and some ensuite. The entire hostel is 100% non-smoking and rooms are cleaned daily.

Citystay Hostel Berlin's onsite bar is open 23hrs a day and features €2.80 draught beer (€2.00 at Happy Hour). We’ve also got 13 different types of German beer, from each cardinal direction.

We serve coffee or tea from only €1.20. Our huge breakfast buffet for only 5.50EUR.

You can relax in our sunny street cafe or our beautiful courtyard with trees and deckchairs.

No matter if you arrive to our city via the airports or train station, there’s mostly a direct public transportation link to our hostel.

Citystay is the perfect place for all backpackers, solo travellers and families.

We look forward to meet you!
Your CityStay team View House Rules

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Reviews & Ratings

  • Value For Money 7.8

  • Security 8.4

  • Location 9.4

  • Staff 8.4

  • Atmosphere 7.8

  • Cleanliness 7.0

  • Facilities 7.1

Latest Reviews

  • 10.0


    01 Nov 2019
    Great hostel at a reasonable price! Located right next to the main train station and within walking distance to many great sites in Hamburg. The beds are spacious, comfortable, and warm. The ensuite bathrooms were clean and convenient. Great bar and cafe in the lobby as well!
    USA, Male, 18-24
  • 8.9


    10 Oct 2019
    Use 3in 1 oil To fix squeaky beds
    Ireland, Male, 31-40
  • 8.6


    28 Sep 2019
    Works for me as it has in the past. Especially this time since I was taking a train to Paris in a couple of days.
    USA, Male, 41+
  • 7.7

    Very Good

    28 Sep 2019
    We had a rough time because we had our bags moved from our rooms without us knowing, because they ‘forgot to tell us that we had to change rooms’. Also, the showers and toilets weren’t to great either. However, excellent location and the staff did feel bad and help us out which was good.
    Australia, Male, 18-24
  • 7.7

    Very Good

    27 Sep 2019
    Great location and quick checkin. The area is too loud at night and forget about having wifi work in your room. You will have to sit around the common area to even get descent signal. So if WiFi is a must for you then I wouldn’t choose this place but otherwise it’s good for a hostel
    Canada, Female, 31-40
  • 7.1

    Very Good

    27 Sep 2019
    It's in a central location near Alexanderplatz, and there was usually chill music playing in the lobby that made it more tolerable to hang out at than some of the 'party hostels'. But the facilities could use some work, especially the showers, which have press-button water that only lasts for 5 seconds and motion sensor lights. Several times the lights turned off while I was showering and I had to wave my arms around to get them on, which is unsafe for people with balance or mobility issues.
    USA, Male, 31-40
  • 6.6


    04 Oct 2019
    The staff were great and you couldn't hope for a friendlier reception upon arrival. The bathroom and shower facilities were okay on the first night, but by the second night they were filthy. New guests arriving in my room on the second night, made it impossible to sleep. They were treating the shared room like a private room from 2am to 5am. Ideal location and best for younger guests who plan on passing out rather than actually sleeping, or very heavy sleepers. It's a hostel, not a hotel.
    England, Male, 25-30
  • 6.3


    04 Oct 2019
    The toilet and shower facilities were something out of a horror movie over the weekend but in general an okay deal for the location.
    New Zealand, Female, 25-30
  • 6.3


    28 Sep 2019
    Several toilets backed up and unlike other hostels, it requirements deposit for everything
    USA, Female, 41+
  • 4.3


    28 Sep 2019
    The room was very dirty, looked like it hadn't been cleaned in weeks. Loads of empty bottles and other rubbish under the bed, half eaten food on tables and on the floor that didn't get cleaned during my stay. Only one plug was accessible to me, and it was right by the door so kept getting knocked out when someone opened the door. Layout of the bunks made it difficult for me to get in bed, as had to squeeze between another bunk that was blocking my bed. Had to wait for over 30 mins to check in
    Canada, Female, 25-30
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  • Free City Maps
  • Free City Tour
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Cots Available
  • Elevator
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Towels Not Included
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Board Games
  • Foosball
  • Wi-Fi