Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

For group bookings there is a different cancellation policy: To cancel more than 9 people it's free of charge 10 weeks in advance. Up to 4 weeks in advance we charge 50%. 4 weeks before arrival we charge 100% of the total amount.
Cancellation of only few beds (max.10% of the total number of people) are free of charge up to 1 week in advance. In that case, we can't guarantee the rooms to be exclusevly for the group.

Additional Terms and Conditions

Rooming costs are without breakfast.
You can add breakfast (continental buffet) for 6,-€/person.

As of January 1st 2014 the city of Berlin charges an additional city tax for private travelers in value of 5% of the net overnight room price. This tax is not included in the price and will be added to the bill. To reduce the citytax for educational or business trips, you can fill out the right form here:

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

Who are we? citystay Hostel is Berlin's most central hostel!

We’re located in downtown Berlin. From here you can walk to all of the city’s major sightseeing spots. No public transport is needed. And our neighbourhood, Berlin Mitte, is well known for its diverse culture and nightlife!

Our modern hostel is set in a heritage buidling dating back to 1894.

The spacious rooms feature large windows, oak parquet and high ceilings. We have rooms for up to 10 people, some with shared bathrooms and some ensuite. The entire hostel is 100% non-smoking and rooms are cleaned daily.

Citystay Hostel Berlin's onsite bar is open 23hrs a day and features €2.80 draught beer (€2.00 at Happy Hour). We’ve also got 13 different types of German beer, from each cardinal direction.

We serve coffee or tea from only €1.20. Our huge breakfast buffet for only 5.50EUR.

You can relax in our sunny street cafe or our beautiful courtyard with trees and deckchairs.

No matter if you arrive to our city via the airports or train station, there’s mostly a direct public transportation link to our hostel.

Citystay is the perfect place for all backpackers, solo travellers and families.

We look forward to meet you!
Your CityStay team View House Rules


Citystay Mitte is well placed in downtown Berlin in an area that's loved for both its bars and top sights. Our building dates back to 1894 – it's got impressive period features with bright and modern interiors. Relax with one of the German beers on offer in our bar, open 23 hours a day. Draughts are only 2 euros during happy hour! Or make the most of sunny days and warm nights in our street café and get chatting to other backpackers as you relax in a deckchair in the outdoor courtyard.


We're in the cool Berlin Mitte district, where nightlife is a main draw. Check out bustling Hackescher Markt square for great bars and cafés. From Berlin Schönefeld Airport, hop on the S9 line for 37 minutes to S Hackescher Markt – we're a 2-minute walk away. Berlin Central Station (Hauptbahnhof) is 7 minutes away on lines S3, S5, S7 or S9. To get around the city, walk 6 minutes to Alexanderplatz U-Bahn, where you can hop on both S and U lines. The rooftop dome of the Reichstag Building and the Brandenburg Gate are just 25 minutes away on foot.

Rooms and Dorms

Our dorms are roomy and airy with big windows – so you (and your stuff) can spread out. Indulge yourself in a private double or go for a bunk in a shared dorm, some of which have private bathrooms. Whichever you go for, it'll be cleaned every day. Bed linen's free and towels are available to hire, so you can leave yours at home.

Extras and activities

Staff are on hand at reception 24/7 to give you free city maps and lots of top tips. Meet other travellers on our free walking tour or hire bikes to nip around the streets. After a day's adventure, chill out in the common room and use our free Wi-Fi to post your photos. We've also got an elevator to take your tired feet up to your room!

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Reviews & Ratings

  • Value For Money 7.9

  • Security 8.6

  • Location 9.7

  • Staff 8.8

  • Atmosphere 8.1

  • Cleanliness 7.2

  • Facilities 7.4

Latest Reviews

  • 10.0


    16 Nov 2019
    This has definetely been the best hostel I stayed at.
    Romania, Female, 18-24
  • 9.7


    17 Dec 2019
    The hostel is in maybe the best location in Berlin! The staff were very kind and helped us with any problem we had. Great hostel and great people!
    Israel, Couple, 18-24
  • 8.9


    07 Mar 2020
    The location is incredible. The staff is very helpful and friendly as well BRING EARPLUGS! I repeat BRING EARPLUGS! The way the building is designed you can hear every footstep in the hallway outside your room, it does not help there were a large group of teenagers on our floor running up and down the hallway screaming at 02:30. Also outside in the courtyard people were very loud late at night and the sound easily travels through the window. Enjoy the location and amenities BRING EARPLUGS!
    USA, Male, 25-30
  • 8.9


    16 Feb 2020
    At night, a lot of street light enters the room (even with the curtain), needed a thicker curtain (blackout).
    Brazil, Male, 31-40
  • 8.0


    30 Dec 2019
    The security is really good. I liked that I was right by Alexanderplatz (major transport station) as well as a tram that takes you right to the main train station. The front desk person was nice, I was having card issues so she like me pay half in cash and half in card. Check out was 11 which was nice. Downside:WIFI only works in LObby and even then it's kind of meh so I used a lot of data.
    USA, Female, 18-24
  • 8.0


    27 Dec 2019
    This hostel is really well situated at 5 mins walk to Alexanderplatz station. Initially I was asked to pay deposit for locker but we were in twin room. It got sorted when another member of staff took over. Also our room was ready before check in, but I was never informed until another staff noticed. Excellent central heating throughout although corridors a little cold. Not every toilet had hot water. The showers were hit and miss, some had no showerheads. Bring flipflops!
    Bulgaria, Female, 25-30
  • 7.7

    Very Good

    27 Dec 2019
    The location was excellent- right across the road from Alexanderplatz train station, places to eat, small shops and cafes. You can walk to Brandenburg gate through Museum Island in about 25 minutes. Lots of public transport options available basically outside the door. The accomodation is what you’d expect for a double private room in a hostel. Facilities were clean and in working order. It was good that there was an option to buy breakfast on site in the morning. Staff were a bit standoffish.
    Australia, Couple, 25-30
  • 7.1

    Very Good

    01 Nov 2019
    The locations is really nice! But the hostel itself is with very little to no personality if that makes any sense
    Finland, Male, 31-40
  • 5.7


    17 Nov 2019
    The staff at the front desk wasn’t very welcoming and one staff member was particularly rude. The WiFi did not work and no one fixed it. There aren’t any lockers for you to lock up your suitcase in. Just small ones.
    USA, Female, 18-24
  • 3.7


    30 Nov 2019
    The showers are dirty and look like a box chamber. The water stops every few seconds and you have to keep turning it on. The beds are not that comfortable. And the rooms are isolated from front desk. I didnt feel safe. A man approached me on my bed while I was trying to sleep asking if I want to smoke. The location is good and staff was nice. But the facilities are really terrible. I would give it a 2 out of 10.
    USA, Female, 25-30
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  • Free City Maps
  • Free City Tour
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Cots Available
  • Elevator
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Towels Not Included
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Board Games
  • Foosball
  • Wi-Fi