Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

if you do not cancel well in advance, we have to charge you the first night

Additional Terms and Conditions

please let us know if you want to book breakfast

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

  • Perfect Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

Who are we? citystay Hostel is Berlin's most central hostel!

We’re located in downtown Berlin. From here you can walk to all of the city’s major sightseeing spots. No public transport is needed. And our neighbourhood, Berlin Mitte, is well known for its diverse culture and nightlife!

Our modern hostel is set in a heritage buidling dating back to 1894.

The spacious rooms feature large windows, oak parquet and high ceilings. We have rooms for up to 10 people, some with shared bathrooms and some ensuite. The entire hostel is 100% non-smoking and rooms are cleaned daily.

Citystay Hostel Berlin's onsite bar is open 23hrs a day and features €2.80 draught beer (€2.00 at Happy Hour). We’ve also got 13 different types of German beer, from each cardinal direction.

We serve coffee or tea from only €1.20. Our huge breakfast buffet for only 5.50EUR.

You can relax in our sunny street cafe or our beautiful courtyard with trees and deckchairs.

No matter if you arrive to our city via the airports or train station, there’s mostly a direct public transportation link to our hostel.

Citystay is the perfect place for all backpackers, solo travellers and families.

We look forward to meet you!
Your CityStay team

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Reviews & Ratings

  • Value For Money 8.2

  • Security 8.5

  • Location 9.5

  • Staff 8.3

  • Atmosphere 8.1

  • Cleanliness 7.5

  • Facilities 7.5


Latest Reviews

  • 8.3

    Fabulous

    24 Dec 2018
    Closest to city centre! Can’t really complain as I had a whole 4 bed room “shared” room to myself for my 4 day stay. It was during Xmas season so I would assume that’s why. This hostel has a bar yet there really isn’t a social aspect to it, however it is the closest to the city centre and security is good, and place is clean
    Australia, Male, 18-24
  • 7.1

    Very Good

    04 Jan 2019
    Breakfast was advertised to be until 11am and was 6 euros. I went to breakfast at 1030am and paid and then at 1040 they started packing it away. I said I was still there having breakfast and they still proceeded to pack everything away including the coffee. I thought this was terrible considering I paid. I mentioned it to them and got up to get something and they still packed it away. Terrible service.
    New Zealand, Female, 25-30
  • 5.4

    Rating

    30 Dec 2018
    The first two nights the bathrooms were not cleaned, with piles of used toilet paper and even pads and used tampons on the ground in each stall because no one had taken out the trash. Most of the time there was no toilet paper to use. Worst of all, my bed was INFESTED with bugs. By the second morning I had 25-30 large bites. When I complained both staff clearly could not have cared less but moved me to another room after I insisted. No apology. Hands down worst hostel experience of my life
    USA, All Female Group, 25-30
  • 4.0

    Rating

    31 Dec 2018
    Would not recommend this hostel. I was here for three nights over New Years and for the entire time none of the powerpoints in our room worked. When we brought this up to reception all they had to say was "well what are we supposed to do?". The breakfast is overpriced for what it is and the showers were so unclean that they constantly smelt. While there is a locker in the room, no matter what lock you use on it, it will not lock, my entire 8 bedroom dorm had the same problem.
    Australia, All Female Group, 18-24
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Facilities

Free
  • Free City Maps
  • Free City Tour
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Adaptors
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Cots Available
  • Elevator
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Towels Not Included
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
Entertainment
  • Board Games
  • Foosball
  • Wi-Fi

Policies

  • Child Friendly
  • Credit Cards Not Accepted
  • No Curfew
  • Non Smoking
  • Taxes Included

Things to Note

Since 01.01.2014, the city of Berlin charges a 5% tax on private Overnight Stays. Please note, the prices do not include the citytax!

1. For the check-in you need your valid ID or passport.
2. The full payment is due the arrival and in cash only. We take a refundable deposit of €2.00 for the key card. Towels and hairdryers you can hire at the reception for refundable deposits.
3.There is no charge on your creditcard before arrival, unless possible booking fees or deposits through online reservations.
4. Check-in is from 2pm and check-out is untill 11am. For earlier arrival or later departures we have a free luggage room.
5. You can cancel this reservation free of charge up to 24 hours prior arrival.
6. For every change or cancellation please contact us directly via e-mail. Thank you very much!


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