Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Civic Guest House Backpackers Hostel

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Winner of Tripadvisor 2018 award. The Civic Backpacker Guest House is a friendly, hostel in the heart of Townsville offering clean, safe and cheap accommodation. Free WiFi, Free Transport to/from the Ferry and Greyhound bus terminal, Free pool table.

Our aim is to provide our guests with a comfortable and quiet place to stay in a relaxed and friendly environment. You can chill out in the lounge room, prepare a meal in our large communal kitchen, or have a game of chess in the new game room.

Conveniently located in a quiet street in Townsville's CBD, Civic Guest House Backpackers Hostel gives you a broad choice of room options ranging from shared dorms to private double rooms with en-suite bathrooms.

Townsville is a great place to experience a laid-back tropical city lifestyle while enjoying the fantastic wildlife and exceptional sights of the Great Barrier Reef and Magnetic Island. Take a tour, enjoy numerous free activities in and around town, or simply relax by the beach a few minutes walk away.

Reception hours:
8:30am to 12:00pm
2:00pm to 11:30pm

Check in from 2:00pm
Should you arrive outside these hours, please contact us the day before arrival to organise late check in.
Passport, proof of age, current drivers licence must be presented upon check-in.

Checkin time:
2:00pm to 11 30pm. Check in after 11 30 pm is via night safe - please advise if you need a late key.
Checkout time:
Private rooms: 10:00am - Dorms: 9:30am
Should you wish to check-in or check-out outside these hours, just give us a call. We will do our best to accommodate you.

All bookings require a valid credit card to be confirmed. Please note that we can only accept Visa or Mastercard.
Dorm age limit is 18 to 35 years ONLY.
Children are welcome in private rooms only and must be accompanied by an adult. Children up to 12 years of age must stay in a private room with own bathroom. Children 12 to 18 years may stay in private rooms with shared bathroom.

Cancellation Policy
A minimum of 24 hours notice is required for cancellations. In other words, cancellations made before 2pm the day before arrival are free of charge. After that time, charges will be applied up to the full cost of the reservation.
Bookings made the same day cannot be cancelled.

Smoke-free Property
The Civic Guest House is a smoke-free property due to fire and safety regulations. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.5

  • Security 8.3

  • Location 8.0

  • Staff 8.9

  • Atmosphere 8.0

  • Cleanliness 8.1

  • Facilities 8.2

Latest Reviews

  • 10.0


    11 Dec 2019
    All sorts from all places conversation is available from so many different cultures the location , staff make this hostel a value place to chill out on a break from your journey
    Australia, Male, 41+
  • 9.7


    24 Dec 2019
    This hostel was so lovely in a beautiful old building! The staff were friendly and gave me a great introductory tour. There were plenty of spaces to chill out and to socialize, facilities were clean and had everything you needed. It was an extra special stay on Christmas Eve, we all had a lovely feast together!
    Canada, Female, 25-30
  • 9.7


    11 Dec 2019
    Lovely hostel! We booked in for five days and ended up staying around a month and working for the hostel. It's very clean, good security and facilities. They have a strict noise rule after 10pm, fab if you don't like party hostels!!civic is very homely. Townsville is a good location, much less touristy than other parts of the east coast. Castle hill is a must! Cathy and Joe were lovely to work for.
    England, Couple, 25-30
  • 9.4


    23 Dec 2019
    Staff so lovely and friendly. Great experience. We stayed in a twin room and it was good value for money also not too far a walk from the greyhound drop off point there’s also shuttles that run from the hostel there and back. Best backpackers in Townsville
    England, Couple, 18-24
  • 9.4


    06 Dec 2019
    Great place to stay in Townsville. They offer a pick up and drop off service to the port. Excellent staff, very professional and friendly and gave us an ice pop on arrival as it was so hot! Great facilities, laundry, kitchen, seating areas, big tv. Right beside shops, bars, restaurants. Close to bus stop that drops to the port too.
    Ireland, Mixed Group, 25-30
  • 9.1


    23 Dec 2019
    Nice staff. Lovely atmosphere.
    Italy, Male, 25-30
  • 8.0


    06 Jan 2020
    We had a nice stay here. There’s a nice kitchen with an oven, a communal area with Netflix, food WiFi and good air con. It is also close to castle hill if you want a hike up to some amazing views. The only thing is there’s quite a few long termers staying so did feel a bit out of place.
    England, Couple, 18-24
  • 8.0


    06 Jan 2020
    Cool hostel. Big tv room , its a nice place to chill. A lot of people that are just working in or near townsville and are living in the hostel. But met some backpackers so not too bad overall. Room was good as well.
    Belgium, Male, 18-24
  • 6.9


    03 Dec 2019
    The two ladies working were lovely and helpful, other staff was sassy and rude. Too many long term stayers - who are never friendly or interesting in talking. Not great for a solo traveller. Good kitchen, great chill out area with Netflix etc. sliding room doors are a bit c*** as light leaks in and they’re noisy. Good quiet hostel to catch up on some rest.
    England, Female, 25-30
  • 6.3


    22 Dec 2019
    Ok for one night but I wouldn’t stay there any longer - not much atmosphere, a lot of longtermers that didn’t seem very interested in speaking to anyone else. Rooms were cramped, lockers and plug sockets by the bed would have been nice to have. Good to get picked up at the bus terminal though, that was a nice plus!
    Ireland, Female, 25-30
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Self-Catering Facilities
  • Washing Machine
  • 24 Hour Security
  • Bicycle Hire
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • DVD's
  • Games Room
  • Pool Table