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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Civic Guest House Backpackers Hostel

Book more than 2 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Due to the current Covid-19 situation, our property is implementing all the government regulations, social distancing and QLD Public Health guidelines.

All of the above Covid-19 restrictions are subject to change as regulations change.

Please note that reception hours are reduced and all guests MUST confirm arrival times ahead of arrival.

Please be advised that all bookings would require relevant contact numbers. We reserve the right to cancel your booking without refund if you failed to do so.

Winner of 2021 award. The Civic Backpacker Guest House is a friendly, hostel in the heart of Townsville offering clean, safe and cheap accommodation. Free WiFi, Free Transport to/from the Ferry and Greyhound bus terminal, Free pool table.

Our aim is to provide our guests with a comfortable and quiet place to stay in a relaxed and friendly environment. You can chill out in the lounge room, prepare a meal in our large communal kitchen, or have a game of chess in the new game room.

Conveniently located in a quiet street in Townsville's CBD, Civic Guest House Backpackers Hostel gives you a broad choice of room options ranging from shared dorms to private double rooms with en-suite bathrooms.

Townsville is a great place to experience a laid-back tropical city lifestyle while enjoying the fantastic wildlife and exceptional sights of the Great Barrier Reef and Magnetic Island. Take a tour, enjoy numerous free activities in and around town, or simply relax by the beach a few minutes walk away.

Reception hours:
8:30am to 12:00pm
2:00pm to 9:30pm

Check in from 2:00pm
Should you arrive outside these hours, please contact us the before 6PM on day of arrival to organise late check in if arriving after 930PM
Passport, proof of age, current drivers licence must be presented upon check-in.

All bookings require a valid credit card to be confirmed. Please note that we can only accept Visa or Mastercard.

Dorm age limit is 18 to 35 years ONLY.
Children are welcome in private rooms only and must be accompanied by an adult. Children up to 12 years of age must stay in a private room with own bathroom. Children 12 to 18 years may stay in private rooms with shared bathroom.

Cancellation Policy
A minimum of 24 hours notice is required for cancellations. In other words, cancellations made before 2pm the day before arrival are free of charge. After that time, charges will be applied up to the full cost of the reservation.
Bookings made the same day cannot be cancelled.

Smoke-free Property
The Civic Guest House is a smoke-free property due to fire and safety regulations. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.9

  • Security 9.0

  • Location 8.3

  • Staff 8.8

  • Atmosphere 8.1

  • Cleanliness 8.6

  • Facilities 8.4


Latest Reviews

  • 10.0

    Superb

    25 Apr 2022
    Lovely people and Lovely people working there! Thank you very much
    England, Female, 18-24
  • 9.7

    Superb

    07 Jun 2022
    Love my stay here
    Australia, Male, 31-40
  • 9.7

    Superb

    17 May 2022
    Awesome place, defo recommend
    England, Male, 18-24
  • 9.7

    Superb

    08 May 2022
    Friendly staff and welcoming, very very clean, nice atmosphere & free parking outside from 5pm until 9am next morning. But is a little while from the beach , would be an hour walk or 10 minute drive to the esplanade
    England, Male, 25-30
  • 9.7

    Superb

    02 Apr 2022
    Only stayed for the night would defo stay again
    England, Mixed Group, 18-24
  • 9.1

    Superb

    22 Mar 2022
    Amazing cleanliness and friendly staff!
    Finland, Female, 18-24
  • 8.0

    Fabulous

    13 Apr 2022
    Good hostel. We based ourselves there for two nights and did a day trip to Magnetic Island. 20 minutes walk from the ferry/grey hound bus. Good WiFi. Aircon and fan in rooms. Hostel kept very clean. Free shuttle at set times to ferry port.
    Ireland, Female, 25-30
  • 8.0

    Fabulous

    01 Apr 2022
    Can’t really fault this place, great location, easy check in and clean comfortable accommodation. Great value for money and respectful other people and staff.
    Australia, Female, 18-24
  • 7.1

    Very Good

    13 Apr 2022
    The fridge was definitely not clean inside, I have to clean the Aircon filter, it had a thick and compact layer of dust and finally the toilet you could see some brown colour inside. Unfortunately cleaners are just backpacks who stay there and work as cleaner to have free accommodation. The permanent stuff doesn't train them as they should. The location of this Backpacker hotel is convenient close to CBD, Woolworths and bus stop. At this time it was pretty quiet, not so much people.
    France, Male, 31-40
  • 4.9

    Rating

    18 Mar 2022
    Stayed here for two nights - The area is dead, the hostel is dead, the staff were unhelpful - I would skip this whole thing
    Ireland, Female, 18-24
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Adaptors
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dryer
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
Services
  • 24 Hour Security
  • Bicycle Hire
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Vending Machines
Entertainment
  • Board Games
  • DVD's
  • Games Room
  • Pool Table
  • Wi-Fi


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