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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Civic Guest House Backpackers Hostel

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Due to the current Covid-19 situation, our property is implementing all the government regulations, social distancing and QLD Public Health guidelines.
Guests will need to follow them. Please be advised as per QLD Business restrictions, from the 30th December we will only be taking bookings from guests who are fully-vaccinated. Please make sure to have COVID-19 vaccination records for all guests available upon arrival at The Civic Guest House.

All of the above Covid-19 restrictions are subject to change as regulations change.

Please note that reception hours are reduced and all guests MUST confirm arrival times ahead of arrival.


Winner of Tripadvisor 2021 award. The Civic Backpacker Guest House is a friendly, hostel in the heart of Townsville offering clean, safe and cheap accommodation. Free WiFi, Free Transport to/from the Ferry and Greyhound bus terminal, Free pool table.

Our aim is to provide our guests with a comfortable and quiet place to stay in a relaxed and friendly environment. You can chill out in the lounge room, prepare a meal in our large communal kitchen, or have a game of chess in the new game room.

Conveniently located in a quiet street in Townsville's CBD, Civic Guest House Backpackers Hostel gives you a broad choice of room options ranging from shared dorms to private double rooms with en-suite bathrooms.

Townsville is a great place to experience a laid-back tropical city lifestyle while enjoying the fantastic wildlife and exceptional sights of the Great Barrier Reef and Magnetic Island. Take a tour, enjoy numerous free activities in and around town, or simply relax by the beach a few minutes walk away.

Reception hours:
8:30am to 12:00pm
2:00pm to 9:30pm

Check in from 2:00pm
Should you arrive outside these hours, please contact us the before 6PM on day of arrival to organise late check in if arriving after 930PM
Passport, proof of age, current drivers licence must be presented upon check-in.

All bookings require a valid credit card to be confirmed. Please note that we can only accept Visa or Mastercard.

Dorm age limit is 18 to 35 years ONLY.
Children are welcome in private rooms only and must be accompanied by an adult. Children up to 12 years of age must stay in a private room with own bathroom. Children 12 to 18 years may stay in private rooms with shared bathroom.

Cancellation Policy
A minimum of 24 hours notice is required for cancellations. In other words, cancellations made before 2pm the day before arrival are free of charge. After that time, charges will be applied up to the full cost of the reservation.
Bookings made the same day cannot be cancelled.

Smoke-free Property
The Civic Guest House is a smoke-free property due to fire and safety regulations. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.0

  • Security 8.9

  • Location 9.2

  • Staff 8.8

  • Atmosphere 8.7

  • Cleanliness 8.8

  • Facilities 8.5


Latest Reviews

  • 10.0

    Superb

    30 Dec 2021
    Great hostel, great location and friendly staff!
    New Zealand, Male, 41+
  • 10.0

    Superb

    01 Oct 2021
    They are the best in Townsville, Joe is very Courteous and is always helpful, I know Joe and staff from Civic Guest from a long time. Thanks It was an amazing stay, Will look forward to stay in future. Many Thanks Parth Sharma
    Australia, Male, 31-40
  • 10.0

    Superb

    23 Aug 2021
    Loved my stay here. Will definitely return. The staff were lovely. Both Matt and Cathy loved having a chat and were super accommodating.
    Australia, Female, 31-40
  • 9.4

    Superb

    20 Oct 2021
    Lots of bathrooms/showers Great people and fun Staffs are nice although manager could use better people skills Kitchen well equipped
    USA, Couple, 25-30
  • 9.4

    Superb

    16 Oct 2021
    Such a friendly place with helpful staff and lovely rooms. The beds are so comfy and clean. Have loads of bathrooms, clean kitchen and lounge area. Can't wait to stay again.
    England, Couple, 25-30
  • 8.6

    Fabulous

    25 Aug 2021
    Good stop on your way. Clean and well located, but nothing really special
    Argentina, Female, 25-30
  • 8.3

    Fabulous

    14 Dec 2021
    Definitely a good place to be.. Perfect Location..
    Brazil, Male, 41+
  • 8.0

    Fabulous

    22 Oct 2021
    Nice private room with air con, fridge and a sink. Bed comfy, air con a bit noisy at night. Couldn't find the code for the gate to get out in the morning. Member of staff seemed a hard worker but not very approachable. Seemed to be lots of long termers there carrying out farmwork so a bit of a cliquey vibe. They weren't very secretive about the d***. Anyway, facilities nice, kitchen pretty clean, book room, cold drinking water etc. Nice.
    England, Female, 25-30
  • 8.0

    Fabulous

    01 Oct 2021
    Dorm beds were pretty lacking, but hey, you get what you pay for so can't complain too much. I'm a bit biased as my 4 dorm had a long termer staying who snored like a freight train, but what can you do.
    Canada, Male, 25-30
  • 7.1

    Very Good

    19 Sep 2021
    Well run and mainly inhabited by long termers
    Australia, Male, 41+
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Adaptors
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dryer
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
Services
  • 24 Hour Security
  • Bicycle Hire
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Vending Machines
Entertainment
  • Board Games
  • DVD's
  • Games Room
  • Pool Table
  • Wi-Fi


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