Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Civic Guest House Backpackers Hostel

Book more than 7 days in advance for Free Cancellation.
  • Great Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Winner of Tripadvisor 2018 award. The Civic Backpacker Guest House is a friendly, hostel in the heart of Townsville offering clean, safe and cheap accommodation. Free WiFi, Free Transport to/from the Ferry and Greyhound bus terminal, Free pool table.

Our aim is to provide our guests with a comfortable and quiet place to stay in a relaxed and friendly environment. You can chill out in the lounge room, prepare a meal in our large communal kitchen, or have a game of chess in the new game room.

Conveniently located in a quiet street in Townsville's CBD, Civic Guest House Backpackers Hostel gives you a broad choice of room options ranging from shared dorms to private double rooms with en-suite bathrooms.

Townsville is a great place to experience a laid-back tropical city lifestyle while enjoying the fantastic wildlife and exceptional sights of the Great Barrier Reef and Magnetic Island. Take a tour, enjoy numerous free activities in and around town, or simply relax by the beach a few minutes walk away. View House Rules

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Reviews & Ratings

  • Value For Money 9.0

  • Security 8.7

  • Location 7.8

  • Staff 9.2

  • Atmosphere 8.2

  • Cleanliness 8.9

  • Facilities 8.6

Latest Reviews

  • 10.0


    16 May 2019
    great hostel, with friendly staff and clean facility. Nice comfortable rooms with own fridge and ac. would stay again on returning to Townsville!
    USA, Male, 25-30
  • 9.7


    25 Apr 2019
    Nice hostel, with free Shuttle to the Greyhound Bus stop. Really good atmosphere. Would highly recommend.
    Germany, Male, 18-24
  • 8.9


    09 Jun 2019
    Just a Solid Hostel. They get pretty much everything right.
    USA, Male, 25-30
  • 8.9


    27 Apr 2019
    Great staff, very helpful. Lovely communal space. After hours checkout needs to be clearer and a lot of the printed information is no longer correct so needs to be updated. Location not an issue as regular free shuttle provided by the hostel to the ferry port for magnetic island (which is also the drop-off point for the greyhound buses)
    England, Mixed Group, 25-30
  • 8.6


    27 Apr 2019
    Nice hostel, they even have a TV room. The kitchen and rooms seemed clean and staff were nice. Was quite quiet and a long walk from the Greyhound/ferry stop (I missed the free shuttle).
    England, Female, 18-24
  • 8.3


    05 Jun 2019
    Good hostel around a 15 minute walk to the Greyhound stop at the ferry terminal. Room was clean and the atmosphere amongst the guests was great in the sense that it was easy to meet and talk to people. No free breakfast provided - rather tea, coffee and sugar. Kitchen is small but well equipped. Would recommend.
    Northern Ireland, Couple, 25-30
  • 8.3


    13 May 2019
    The guest house/hostel was in an excellent location, though a little far from where the long-distance coaches stop -- very grateful that a shuttle bus picked us up. The building is definitely more like a hostel than a guest house. Also be aware that the local bus routes have just changed, so the nearest local bus stop has been moved. Also at some stage the train station (within a couple of minutes walk from the hostel) has now moved out of town.
    Australia, Female, 41+
  • 7.7

    Very Good

    10 May 2019
    Biggest issue was the toilets/bathrooms; they were clean but there just isn’t enough for the amount of people in the hostel. Kitchen; again not big enough & not helped by one of the gas hobs being very difficult to light. Staff were super friendly, good atmosphere, nice sized rooms, loved the layout of the hostel, the shuttle was so handy, kitchen well stocked but lack of clean utensils due to lazy guests, frustrating trying to find a clean mug often ending up having to wash one for yourself!
    England, Couple, 25-30
  • 6.3


    06 Jun 2019
    Not for me. I thought it was very average. The room had a fridge in it which made the room smell weird. The room was quite messy as I think people were longer term guests there. There was no noise policy, and my room was right over the common space where people drank till all hours of the night shouting. It was not a great experience for me.
    USA, Female, 25-30
  • 6.3


    11 May 2019
    Underwhelming stay. Hostel facilities were very mediocre all the basic essentials. Was put in a room with long stay backpackers the room was so messy with peoples stuff everywhere. No lockers or shelving in the room to put stuff. I noticed that the room had 7 beds when I'd booked a 6 bed dorm so spoke to reception as I was hoping they'd put me in the wrong room but they just said they were full and I couldn't change. Overall an okay stay but there are better places in Townsville
    England, Female, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Self-Catering Facilities
  • Washing Machine
  • 24 Hour Security
  • Bicycle Hire
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • DVD's
  • Games Room
  • Pool Table