Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Civic Guest House Backpackers Hostel

Book more than 14 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews

Property Description

*** Due to the current Covid-19 situation, our property is implementing all the government’s social distancing and QLD Public Health guidelines. Guests will need to follow them.
During this period the Civic Guest House is providing low cost, good quality accommodation in dorm and private rooms at reduced weekly prices for INTERNATIONAL TRAVELLERS only.
1.Guests must verify their International status with passport or International licence.
2. Four bed dorms will have maximum capacity of 2 guests per dorm. Six bed dorms will have maximum capacity of 3 guests per room.
*Please note that reception hours are reduced and all guests MUST confirm arrival times ahead of arrival.

Winner of Tripadvisor 2018 award. The Civic Backpacker Guest House is a friendly, hostel in the heart of Townsville offering clean, safe and cheap accommodation. Free WiFi, Free Transport to/from the Ferry and Greyhound bus terminal, Free pool table.

Our aim is to provide our guests with a comfortable and quiet place to stay in a relaxed and friendly environment. You can chill out in the lounge room, prepare a meal in our large communal kitchen, or have a game of chess in the new game room.

Conveniently located in a quiet street in Townsville's CBD, Civic Guest House Backpackers Hostel gives you a broad choice of room options ranging from shared dorms to private double rooms with en-suite bathrooms.

Townsville is a great place to experience a laid-back tropical city lifestyle while enjoying the fantastic wildlife and exceptional sights of the Great Barrier Reef and Magnetic Island. Take a tour, enjoy numerous free activities in and around town, or simply relax by the beach a few minutes walk away.

Reception hours:
8:30am to 12:00pm
2:00pm to 11:30pm

Check in from 2:00pm
Should you arrive outside these hours, please contact us the day before arrival to organise late check in.
Passport, proof of age, current drivers licence must be presented upon check-in.

Checkin time:
2:00pm to 11 30pm. Check in after 11 30 pm is via night safe - please advise if you need a late key.
Checkout time:
Private rooms: 10:00am - Dorms: 9:30am
Should you wish to check-in or check-out outside these hours, just give us a call. We will do our best to accommodate you.

All bookings require a valid credit card to be confirmed. Please note that we can only accept Visa or Mastercard.
Dorm age limit is 18 to 35 years ONLY.
Children are welcome in private rooms only and must be accompanied by an adult. Children up to 12 years of age must stay in a private room with own bathroom. Children 12 to 18 years may stay in private rooms with shared bathroom.

Cancellation Policy
A minimum of 24 hours notice is required for cancellations. In other words, cancellations made before 2pm the day before arrival are free of charge. After that time, charges will be applied up to the full cost of the reservation.
Bookings made the same day cannot be cancelled.

Smoke-free Property
The Civic Guest House is a smoke-free property due to fire and safety regulations. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.6

  • Security 8.5

  • Location 8.1

  • Staff 8.8

  • Atmosphere 8.0

  • Cleanliness 8.3

  • Facilities 8.3

Latest Reviews

  • 10.0


    11 Feb 2020
    My room was large, nicely painted and had a very comfortable double bed. . Air conditioning worked well, plus good fridge. Large comfortable common room and great kitchen area. It felt homey and the staff were very friendly, knowledgeable and helpful. Great location to grocery store, restaurants and Castle Hill . Had complimentary pickup and drop off from the Greyhound. Great hostel.
    Canada, Female, 41+
  • 9.7


    22 Feb 2020
    Great hostel in and ideal location.
    England, All Female Group, 18-24
  • 9.1


    28 Feb 2020
    The staff at this hostel are so lovely and the free shuttle to and from the Ferry port/Greyhound bus stop makes it the best place to stay without a doubt. The staff let me store my large suitcase at the hostel whilst I went to Magnetic Island for the weekend and even brought it with them to the Ferry Port when doing a drop off so I didn’t have to go all the way back and get it - so kind!!! The hostel is also minutes walk from City Lane which has great bars/restaurants and live music!
    England, Female, 18-24
  • 8.9


    05 Feb 2020
    Stayed for a night to avoid bussing for 18hours straight to cairns. Nice clean hostel with friendly staff. The kitchen even has an oven!
    Canada, Female, 18-24
  • 8.6


    22 Feb 2020
    Rainy week for us.. if you're there on a Wednesday check out townsville yacht club about 4pm. $10 to get a sailboat yacht ride. Crew or beers! Amazingly generous wonderful people! Thank you Vaughn of the "unhinged"
    USA, Couple, 41+
  • 8.3


    14 Mar 2020
    Nice place to spend a night or two if you want to stay in Townsville before going to magnetic island (but if you want to party then just go straight to magnetic). Relatively short walk to the park. Friendly staff and crowd.
    USA, Male, 25-30
  • 8.0


    14 Mar 2020
    Nice hostel, good communal areas, free shuttle bus from greyhound stop. No lockers in the room
    England, Female, 25-30
  • 7.4

    Very Good

    17 Feb 2020
    Really nice staff, good free shuttle bus. Bathrooms could do with some TLC and kitchen was very hot. The air con in the room was freezing and only had a sheet on the bed. A lot of long term people, so felt a bit out of place.
    England, Couple, 18-24
  • 6.0


    25 Feb 2020
    Extremely bad experience overall with the cleanliness of the laundry facilities and the service provided from staff. Staff were uncooperative and failed to resolve the situation at hand.
    Scotland, Female, 18-24
  • 5.7


    25 Feb 2020
    The room was one of the worst hostel rooms I have ever stayed in. It was cramped and smelt awful, unclean and generally cold. The staff were great and there were several communal areas, but the room itself really was miserable - so much so that I cancelled my second night there and moved on.
    England, Female, 18-24
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Security
  • Bicycle Hire
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • DVD's
  • Games Room
  • Pool Table
  • Wi-Fi