Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Civic Guest House Backpackers Hostel

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Winner of Tripadvisor 2018 award. The Civic Backpacker Guest House is a friendly, hostel in the heart of Townsville offering clean, safe and cheap accommodation. Free WiFi, Free Transport to/from the Ferry and Greyhound bus terminal, Free pool table.

Our aim is to provide our guests with a comfortable and quiet place to stay in a relaxed and friendly environment. You can chill out in the lounge room, prepare a meal in our large communal kitchen, or have a game of chess in the new game room.

Conveniently located in a quiet street in Townsville's CBD, Civic Guest House Backpackers Hostel gives you a broad choice of room options ranging from shared dorms to private double rooms with en-suite bathrooms.

Townsville is a great place to experience a laid-back tropical city lifestyle while enjoying the fantastic wildlife and exceptional sights of the Great Barrier Reef and Magnetic Island. Take a tour, enjoy numerous free activities in and around town, or simply relax by the beach a few minutes walk away. View House Rules

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Reviews & Ratings

  • Value For Money 9.0

  • Security 8.6

  • Location 8.0

  • Staff 9.2

  • Atmosphere 8.2

  • Cleanliness 8.7

  • Facilities 8.6

Latest Reviews

  • 10.0


    08 Apr 2019
    From the transfer from the ferry terminal to the hostel the ladies that run this place show they are full of fun and energy! They were super helpful and friendly. The hostel had a nice homey feel to it. The kitchen is a good size with plenty fans on the ceiling to help with the heat. Our room had a toilet and shower attached and there were more bathrooms in the main building if ours were busy. Plenty of plugs in the room too. Nice communal area outside with plenty of room to sit.
    Scotland, All Female Group, 25-30
  • 10.0


    12 Mar 2019
    Really lovely and friendly staff!!
    England, Female, 18-24
  • 9.7


    29 Mar 2019
    The staff was so frendly! Plus they had a computer I could use, which was really awesome.
    USA, Female, 18-24
  • 9.4


    04 Apr 2019
    Had a lovely time here, the staff were very helpful and everything was clean!
    England, Female, 18-24
  • 9.1


    15 Apr 2019
    In my opinion the best hostel in town
    England, Male, 18-24
  • 9.1


    25 Mar 2019
    We loved this hostel! Got a tour on arrival, nice bedroom, quite big. Good air con and fan. Kitchen good, oven. Lots of indoor and outdoor seating. Free washing lines in yard which was great. Free WiFi area. Bathroom clean. Near to Woolworths, bit of a way out from the greyhound but easy on a bus. Would stay again :)
    England, Female, 18-24
  • 8.6


    20 Apr 2019
    Location is probably better suited to longer stays in Townsville but it's a cool place with super friendly staff. Could also do with more bathrooms. Awesome open kitchen space though!
    England, Male, 18-24
  • 8.6


    10 Apr 2019
    Staff super friendly. Bedrooms clean. Good location. Very homey feeling. Would stay again.
    Canada, Male, 31-40
  • 7.1

    Very Good

    19 Mar 2019
    Small quiet hostel in the centre of town which means the location isn’t great as quite far to the strand and castle hill. Very fast WiFi. Great air con and fan and nice kitchen / outside space.
    England, Couple, 18-24
  • 6.9


    23 Mar 2019
    Very average hostel, and quite a walk to the strand. En suite wasn’t very clean and didn’t appear to be cleaned for the 3 days we stayed. Kitchen facilities were good and the staff were also helpful. Good wifi.
    England, Female, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Self-Catering Facilities
  • Washing Machine
  • 24 Hour Security
  • Bicycle Hire
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • DVD's
  • Games Room
  • Pool Table