Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Civic Guest House Backpackers Hostel

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Awesome Cleanliness
Read all reviews

Property Description

Winner of Tripadvisor 2018 award. The Civic Backpacker Guest House is a friendly, hostel in the heart of Townsville offering clean, safe and cheap accommodation. Free WiFi, Free Transport to/from the Ferry and Greyhound bus terminal, Free pool table.

Our aim is to provide our guests with a comfortable and quiet place to stay in a relaxed and friendly environment. You can chill out in the lounge room, prepare a meal in our large communal kitchen, or have a game of chess in the new game room.

Conveniently located in a quiet street in Townsville's CBD, Civic Guest House Backpackers Hostel gives you a broad choice of room options ranging from shared dorms to private double rooms with en-suite bathrooms.

Townsville is a great place to experience a laid-back tropical city lifestyle while enjoying the fantastic wildlife and exceptional sights of the Great Barrier Reef and Magnetic Island. Take a tour, enjoy numerous free activities in and around town, or simply relax by the beach a few minutes walk away.

Reception hours:
8:30am to 12:00pm
2:00pm to 11:30pm

Check in from 2:00pm
Should you arrive outside these hours, please contact us the day before arrival to organise late check in.
Passport, proof of age, current drivers licence must be presented upon check-in.

Checkin time:
2:00pm to 11 30pm. Check in after 11 30 pm is via night safe - please advise if you need a late key.
Checkout time:
Private rooms: 10:00am - Dorms: 9:30am
Should you wish to check-in or check-out outside these hours, just give us a call. We will do our best to accommodate you.

All bookings require a valid credit card to be confirmed. Please note that we can only accept Visa or Mastercard.
Dorm age limit is 18 to 35 years ONLY.
Children are welcome in private rooms only and must be accompanied by an adult. Children up to 12 years of age must stay in a private room with own bathroom. Children 12 to 18 years may stay in private rooms with shared bathroom.

Cancellation Policy
A minimum of 24 hours notice is required for cancellations. In other words, cancellations made before 2pm the day before arrival are free of charge. After that time, charges will be applied up to the full cost of the reservation.
Bookings made the same day cannot be cancelled.

Smoke-free Property
The Civic Guest House is a smoke-free property due to fire and safety regulations. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.2

  • Security 8.2

  • Location 8.1

  • Staff 8.8

  • Atmosphere 8.0

  • Cleanliness 7.8

  • Facilities 7.9

Latest Reviews

  • 10.0


    09 Oct 2019
    I want recommend Civic to who is doing search the best hostel, good location let you easy to go supermarket and restaurant, it’s feeling comfy here.
    Taiwan China, Female, 25-30
  • 10.0


    30 Sep 2019
    Super happy with my stay! Would stay there again.
    Italy, Male, 25-30
  • 10.0


    24 Aug 2019
    Good solid hostel, ticks all the boxes. No issues.
    Australia, Male, 25-30
  • 9.4


    14 Nov 2019
    Great place, nice size and very chilled! Located quite close to town. Great free shuttle. Some staff could be a little abrupt but overall a really nice stay!
    England, Female, 18-24
  • 9.4


    06 Nov 2019
    really nice hostel, rooms are pretty big and with good, big and comfortable showers, only 1 laundry machine but alot of room to hang your stuff, a little far from the lagoon and really close to the mall
    Israel, Male, 18-24
  • 9.4


    27 Oct 2019
    We stayed one night and to be honest it was our first ever visit to a backpackers! We had a double en suite room and have to say that the cleanliness was brilliant. Staff were friendly and helpful and we were able to make use of the kitchen facilities, well recommended for value for money.
    Australia, Male, 41+
  • 9.4


    26 Oct 2019
    Hostel literally has everything you need. The lounge room was very nice and there's Netflix on the tv. I sprawled out on one of the several couches and watched Netflix and felt almost like I was at home (which is exactly what I needed). Short walk to the ferry! Definitely recommend
    Canada, Female, 18-24
  • 9.1


    11 Sep 2019
    Small and cozy hostel with fairly many long termers. Very helpful and friendly staff at the reception. Location is good for exploring the city and the hostel also offers free shuttle bus service to the ferry terminal.
    Finland, Female, 18-24
  • 8.3


    12 Oct 2019
    Not bad! Just stayed for 2 nights and although it was brewed it wasn’t bad. You can tell the place it kind of old but it doesn’t feel super gross or a thing. It would be a much nicer place if it was updated a little. Sheets were clean as well as the bathrooms! Kitchen is alright but has what you need. People were friendly as well! Even the long term people which is refreshing! I would stay again.
    USA, Female, 18-24
  • 7.7

    Very Good

    18 Oct 2019
    Friendly staff. Chill hostel. Would stay again. Hot at night however. Comfy beds. Bathroom could be renovated and cleaner.
    England, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Self-Catering Facilities
  • Washing Machine
  • 24 Hour Security
  • Bicycle Hire
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • DVD's
  • Games Room
  • Pool Table