Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Located in Playa del Carmen, 1.4 km from Playa del Carmen Beach and 1.7 km from ADO International Bus Station, Claro de Luna offers accommodation with free WiFi, air conditioning, outdoor swimming pool and garden.

Claro de Luna offers you more than a room. You can stay in a small studio, 1-bedroom or 2-bedroom apartment. All accommodations are equipped with fully equipped kitchens (coffee maker, toaster, microwave), bathroom with shower and toilet.

In the garden at your disposal free bikes, barbecue, hammocks, deckchairs and a swimming pool.

Playa del Carmen Marine Terminal is 2.3 km from Claro de Luna, while Disabled Beach is 2.3 km from the property.

Claro de Luna Policy and Conditions:
It is nevertheless forbidden to have parties in Claro de Luna, forbidding any foreign person to enter the accommodation.
Prohibition on playing music and making noise from 10:30 p.m. to 8 a.m.

Cancellation policy: 72 hours before arrival. In the event of late cancellation or No Show, you will be charged for the first night of your stay.

Arrival from 2:00 p.m. to 7:00 p.m.
Departure before 10:00 a.m.

Payment on arrival by cash, credit and debit cards
Taxes not included (16% IVA 3% municipal tax)
The cleaning fee is 5%
Breakfast not available

Reception from 8:30 a.m. to 7:00 p.m.
No curfew
Animals are not allowed View House Rules

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Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 10.0

  • Cleanliness 10.0

  • Facilities 10.0

Latest Reviews

  • 10.0


    31 Dec 2021
    Amazing place with the best hosts! You will be treated like family. I will be back! 😀
    USA, Male, 41+
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  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Cooker
  • Cots Available
  • Fridge/Freezer
  • Hair Dryers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Swimming Pool
  • Parking
  • Safe Deposit Box
  • Swimming Pool
  • Utensils
  • Housekeeping
  • Internet Access
  • Reception (limited hours)
  • Shuttle Bus