Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

cancellations must be done 7 days prior to arrival otherwise full payment will be taken

Additional Terms and Conditions

Cloisterbank accepts credit or debit card but there is a 60p transaction fee

We require a deposit of £10 for each set of keys on arrival which is returnable on return of the keys on departure.

Photo id (passport/driving licence) is required on check in.

check in times by arrangment or from 11am to 10pm. later check ins are acceptable but are subject to a extra charge every hour after 10pm. Details on request


A self service check in system is adopted when staff are not available to check you in, details can be given to guests that book rooms at cloisterbank if required . ask for details.

You may cancel your booking up to 7 days before arrival. If Less than 7 days notice are not given then the whole amount will be charged.

In the event of a no-show (non arrival) without cancellation you will be charged the full amount

***ALL GROUPS TOTALLING 6 OR MORE MAY BE SUBJECT TO A £20.00 per person SECURITY DEPOST, which will be refunded upon departure. (SUBJECT TO ROOM CHECK or BEHAVIOUR)

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Cloisterbank Guest House

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Helpful Staff
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Property Description


Cloisterbank guest house is a family run. comfortable and well located house which provides superior budget accommodation. We are easily found in a great location in Dundee. We believe that guests come to get a goods nights sleep so if you want that without any disturbance or noise then we are the place to come to and for this type of accommodation we are almost certainly the cheapest in Dundee and surrounding area. Our guests have the the freedom to come and go and do as they please and do their own thing. If they want any advice or help then our staff will be more than willing to help

We have a mixture of 7 letting rooms comprising of twins, doubles and dormitory's and on the ground floor 1 x en-suite rooms suitable for disabled access.

We have 3 communal shower rooms and 2 bathrooms. All rooms are central heated, double glazed and have wash hand basins. Tea & coffee facilities available & colour televisions with freeview with some having dvd players are also available.

We have a large communal dinning / lounge room and a kitchen with restricted access to guests but is available by arrangement prior to, or on arrival. There is free wifi and Free on road parking and safe secure off road parking available.

Prices do not include breakfast.

Towels are also available at an extra charge of £1 for the hire per towel with a £5 returnable deposit.

Please Note:
Cloisterbank accepts credit or debit card and payment on arrival and a 3% charge is payable of the amount paying by card. Card payments go through our sister business The Struy Guest House so that what will show on you card statement

We require a deposit of £10 for the keys on arrival which is returnable on return of the keys on departure.Photo id (passport/driving licence) is required on check in.

Check in times by arrangement or from 11am to 10pm. later check ins are acceptable but are subject to a extra charge every hour after 10pm. Details on request
CHECK OUT: 10.00 am

We manage to keep our prices competitive as we dont have staff on duty 24/7 and so we pass these savings on to our guests so a self service check in system is adopted when staff are not available to check you in. A mobile phone would be helpful so that you can call us and we can give you information of how to check in when you arrive at the property.
Details can be given to guests that book room if required.

You may cancel your booking up to 48hrs hours before arrival. Less than 48hrs notice the first night will be charged. View House Rules

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Reviews & Ratings

  • Value For Money 8.0

  • Security 2.0

  • Location 10.0

  • Staff 6.0

  • Atmosphere 8.0

  • Cleanliness 4.0

  • Facilities 4.0

Latest Reviews

  • 10.0


    15 Jun 2019
    Excellent accommodation in a great location. Highly recommended
    England, Male, 18-24
  • 9.7


    30 Jun 2019
    really nice stay. Calm n quiet. The staff was really good n helpful.
    India, Female, 25-30
  • 9.7


    14 May 2019
    Good Value for money
    India, Male, 41+
  • 9.4


    20 Sep 2019
    Perfect for my stay. Great value
    Scotland, Male, 31-40
  • 8.9


    17 Aug 2019
    An affordable clean,basic single room,was very quiet when I was there. Bus(#57)stops across from the guest house and takes about 15 minutes to get to the high street. To get there from the high street, you can take the #28 bus that stops on Liff Road and walk 5 minutes to Cloisterbank. An ideal location for me while visiting relatives, who live around the corner. There was a bit of an issue getting in touch with the landlord once I got there,so it may be worthwhile to contact before arriving.
    Canada, Female, 41+
  • 7.1

    Very Good

    12 Sep 2019
    All in all it was clean and nice staff!
    Germany, Female, 31-40
  • 6.3


    01 Jun 2019
    Although the host was accomodating, there was nowhere to hang anything, not even a hook on the door. No chair curtain was hanging down, which I asked to be sorted but wasn't done. Would have liked a washbasin in the room as had to go accross the landing to showere room for water. Overall too basic for £20 as I have stayed in better places for even less.
    England, Female, 41+
  • 5.1


    23 Jul 2019
    The smell from the kitchen was overpowering. We thought we had arrived at the haunted house. Thankfully we found towels in the cupboard downstairs. The room was basic and we got a good nights sleep and did not need the little box tv.
    Australia, Couple, 41+
  • 4.3


    30 Jun 2019
    very seedy, insufficient coffee ,tea ,no milk. too arrive. with one or 2 hands carrying luggage, both front door and room door need 2 Hans to open.
    Australia, Male, 41+
  • 2.0


    27 Jul 2019
    We never even went as we told taxi driver where we wanted to go and he advised us not to go as this place is for homeless people and we are very respectful people and he said it was absolutely manky
    Scotland, Female, 41+
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  • Free Internet Access
  • Free WiFi
  • Cable TV
  • Cots Available
  • Hair Dryers
  • Self-Catering Facilities
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games