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Group Booking Terms and Conditions

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General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Cocoa Mews Cafe & Homestay

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Cocoa Mews Cafe & Homestay is centrally located in Penang’s Little India, a 10-minute drive from Komtar and less than a 5-minute walk from UNESCO Centre.

It provides air-conditioned accommodation and free Wi-Fi in the entire guesthouse. The Rooms are simple with shared bathroom facilities. All rooms have ironing facilities and a hairdryer.

Straightforward rooms with traditional wooden furnishings offer free Wi-Fi, TVs and DVD players. Most share bathrooms, while upgraded rooms have en suite facilities.

***Property Policies & Conditions:
1. Cancellation policy: At least 2 days advance notice for free cancellation.
2. Check in from 13:00 to 23:00.
3. Check out before 12:00 noon.
4. Payment upon arrival by cash only.
5. Taxes included.
6. Age restriction: above 18 years old only.
7. Reception working hours 09:00-23:00.
8. Non-refundable rates. Your booking is non-refundable. If you choose to cancel your booking, or in the case of a no-show, you will still be charged the full cost of your booking. View House Rules

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Reviews & Ratings

  • Value For Money 9.2

  • Security 9.3

  • Location 9.9

  • Staff 9.8

  • Atmosphere 8.5

  • Cleanliness 8.4

  • Facilities 8.1


Latest Reviews

  • 10.0

    Superb

    16 Aug 2019
    Great place to stay with a really friendly atmosphere. The staff were incredibly helpful and went beyond what they needed to do when our bus pick up didn’t show
    England, Couple, 18-24
  • 10.0

    Superb

    16 Jun 2019
    Lovely hostel and lovely hosts. The location is great and the staff are friendly and relaxed. I had a private room and it was lovely and clean.
    Australia, Female, 31-40
  • 10.0

    Superb

    05 May 2019
    Had a great time here. Staff very friendly and helpful in a perfect location. Also there is some free snacks around! Wifi was good as well
    Canada, Male, 18-24
  • 9.7

    Superb

    08 Sep 2019
    The people working here really makes the stay special. They are really helpful and hang out with guests which creates a great atmosphere. The hostel has all the facilities needed. I stayed in a private room and it was clean, noise doesn't really travel across the rooms. It is minutes away from famous street art and Chinese jetties.
    Lithuania, Female, 25-30
  • 9.4

    Superb

    14 Jun 2019
    The hosts are friendly and helpful. Facilities make you feel familiar with, like in your mother’s kitchen. They have free snacks like some kinds of local cakes everyday. If you stay here, can come to local market to buy fruit every early morning. They also have 2 lovely cats name Rancho and Kimchee. My children play with them all day and never want to say goodbye to them.
    Vietnam, Female, 25-30
  • 9.1

    Superb

    19 Aug 2019
    Great location and very helpful staff
    Scotland, Female, 18-24
  • 8.9

    Fabulous

    03 Jun 2019
    All in all it was a very friendly place to stay.The staff were amazingly friendly and helpful and the location top notch. The room was very basic and smelt musty as it has no natural light or windows, the only airflow being the aging AC unit. The shower and toilet facilities were clean, but basic and only 1 of the 3 showers I tried worked. If you are happy to go with the flow then I recommend it, if you're a bit more particular then you should probably look elsewhere.
    New Zealand, Male, 31-40
  • 8.6

    Fabulous

    18 Apr 2019
    Room was average, but had a big balcony lookin down at little india, staff was friendly and helpfull.. overall a good stay.. 🤙🏾
    Malaysia, Couple, 31-40
  • 7.4

    Very Good

    06 Oct 2019
    The employees are really friendly. No area to really hang out. Our room smelled kind of bad. It was cheap for a private so worth it. Loud street but somehow the noise didn’t reach our room.. so very quiet place.
    USA, Couple, 25-30
  • 5.7

    Rating

    08 May 2019
    Sad to say I failed to understand why this property has achieved 9 star ratings from others. The location is good, wifi works and the staff are friendly, but the place has barely any natural light, zero atmosphere and is falling apart. I don’t mind “basic” indeed the pictures and price reflect this, but cockroaches everywhere, paint peeling off walls, filthy bathrooms and cat poop/ vomit inside don’t equal “basic” they equal “dirty”.
    England, Female, 31-40
Read all reviews

Facilities

Free
  • Free Internet Access
  • Free WiFi
General
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Card Phones
  • Ceiling Fan
  • Hair Dryers For Hire
  • Hot Showers
  • Microwave
Services
  • 24 Hour Security
  • Bicycle Hire
  • Currency Exchange
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Shuttle Bus
Food & Drink
  • Café
  • Tea & Coffee Making Facilities
Entertainment
  • DVD's
  • Wii


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