Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

The guest can cancel free of charge until 2 days before arrival. The guest will be charged 50% of the total price if they cancel in the 2 days before arrival. If the guest doesn’t show up they will be charged the total price.

The guest will be charged a prepayment of 50% of the total price in the 2 days before arrival.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Cocoon Inn Hanoi

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Cocoon Inn Hanoi is a warm and welcoming hostel with the interior quality of a hotel. Find new friends and experience a new way of hostel life in the vibrant city of Hanoi. Everything is designed for your comfort and convenience while still retaining the entertaining and fun atmosphere that only the hostel environment can provide.

At our hostel we consider customer service to be of up most importance which is not common practice in Vietnam so you can be sure we will give you the best service around. View House Rules

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Reviews & Ratings

  • Value For Money 9.2

  • Security 9.5

  • Location 9.8

  • Staff 9.3

  • Atmosphere 8.7

  • Cleanliness 8.9

  • Facilities 9.1

Latest Reviews

  • 10.0


    11 Feb 2020
    Best beds ever
    Israel, Female, 18-24
  • 10.0


    25 Jan 2020
    Amazing staff!! So friendly and helpful with visa issues. In a prime location in old quarter. Rooms are clean. Loved it!!
    England, Female, 18-24
  • 9.7


    27 Jan 2020
    Very good location and great staff. Specially Amie at the reception, was wonderful and helped us a lot. Breakfast was great. Overall an amazing experience !!
    India, Female, 31-40
  • 9.4


    11 Feb 2020
    Awesome pod hostel in the old quarter of Hanoi. Close to a bunch of good places to each and drink. Most comfortable beds I’ve had in Asia so far. Fans in the pod (mine didn’t work though) and plugs and a hidden cupboard for things. Nice privacy. One en suite bathroom but the shower and toilet are combined so sometimes you have to wait till someone’s showered to use the loo. There are public toilets on floor 5 but again a pain if you’re in different floors.
    England, Male, 41+
  • 8.9


    05 Feb 2020
    Nice place. Stayed there for three nights. The beds were medium comfy but I appreciated the curtains. Big lockers where I could fit my two bags. The staff was quite nice and helpful. Breakfast with 5 choices and the rest of the menu was not too expensive and quite tasty.
    Netherlands, Male, 18-24
  • 8.6


    04 Feb 2020
    Staff is friendly. Good location. Although, shared bedrooms are very tight / small. The bed I got (in the top) was really uncomfortable to go up. Breakfast is ok. I only stayed there 2 nights because I preferred to move to another hostel near by.
    Costa Rica, Female, 25-30
  • 8.6


    30 Jan 2020
    Good tv big bed great location nice and helpful staff. Private room didn’t fully reflect the price a little bit of tlc and it would though
    England, Couple, 25-30
  • 8.6


    25 Jan 2020
    Some issues with the key cards opening my dorm door and locker. Great location!
    Canada, Female, 25-30
  • 7.4

    Very Good

    08 Feb 2020
    Bed was damp.
    Canada, Female, 18-24
  • 6.9


    15 Feb 2020
    Great bed, location and helpful staff. Lots of mold growing on the wall by the restroom in my room. Breakfast was okay- my bread was stale. Reception controls the heat/air conditioning in the rooms and had the heat set high at night. You have to go downstairs to have them adjust, which is a bit annoying when it’s late. There wasn’t a ladder for my bunk bed, so I had to use the ladder of the bunk next to mine, and when their curtain was closed, I had to reach into their pod to hold the rail
    USA, Female, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Elevator
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Mini-Supermarket
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi