Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

The guest can cancel free of charge until 2 days before arrival. The guest will be charged 50% of the total price if they cancel in the 2 days before arrival. If the guest doesn’t show up they will be charged the total price.

The guest will be charged a prepayment of 50% of the total price in the 2 days before arrival.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Cocoon Inn Hanoi

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Cocoon Inn Hanoi is a warm and welcoming hostel with the interior quality of a hotel. Find new friends and experience a new way of hostel life in the vibrant city of Hanoi. Everything is designed for your comfort and convenience while still retaining the entertaining and fun atmosphere that only the hostel environment can provide.

At our hostel we consider customer service to be of up most importance which is not common practice in Vietnam so you can be sure we will give you the best service around. View House Rules

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Reviews & Ratings

  • Value For Money 9.1

  • Security 9.5

  • Location 9.8

  • Staff 9.3

  • Atmosphere 8.6

  • Cleanliness 8.9

  • Facilities 8.9

Latest Reviews

  • 10.0


    12 Mar 2020
    Amazing hostel!!! Very clean, very, very nice bed situations. Card key access for locks and doors, with large storage space for your bags. Bathroom on suite as well as shared restrooms and showers. Excellent choice and amazing value. Very centrally locates as well
    USA, Male, 25-30
  • 10.0


    11 Mar 2020
    Amazing hostel.. Super clean and well located with super helpful stuff. Amie and Thuong were AMAZING helping me a loooooot for my trip!!! Thanks again for all and I will definitely come back here!!!!!!
    Greece, Male, 31-40
  • 10.0


    06 Mar 2020
    One of the best hostels I have stayed in as well the reception / information desk was wonderful . Thank you so much for your help . Definitely I will come back .
    Netherlands, Female, 31-40
  • 10.0


    02 Mar 2020
    Had a great stay here for 4 nights. They have great beds with curtains, a great happy hour (free beer) and a decent rooftop (didn’t get to use it that much because of rain but still cool) bathroom and shower is in room but very clean and great hot water! Will book again!
    USA, Male, 25-30
  • 9.7


    20 Feb 2020
    Awesome hostel with comfy beds. Really good located. Would definitely stay here again!
    Germany, Female, 18-24
  • 9.4


    09 Mar 2020
    Atmosphere was nothing special but really great locations and staff so would definitely recommend if you want a more chilled stay.
    England, Male, 18-24
  • 9.1


    25 Feb 2020
    I really enjoyed my stay at Cocoon Inn. The location was great and breakfast was nice. The rooms were a little hot and had no windows but the beds were private and comfortable, making for a great sleep. Free beer each night is a good way to meet people. Only bad thing was there are no tables to sit at if you need to do some work etc.
    New Zealand, Female, 18-24
  • 8.9


    04 Mar 2020
    Good location, staff were really helpful. Food tour and cooking class was great fun. Beds were really comfy. Wasn’t too loud which was great for us. Would defo recommend
    England, Couple, 25-30
  • 8.6


    23 Feb 2020
    More pricey than others, some bathrooms lacked shampoo, towel given on arrival, :), great breakfast, 5 choices, cold AC, door broken in the cabinet on my bed, I was afraid it would hit me in the face when asleep.
    Russia, Male, 25-30
  • 6.9


    21 Feb 2020
    Great place to meet people, fans and bad smell kept me up at night but luckily I got to switch rooms and I met some friends at 4 AM that gave me some earplugs. Rooftop was nice and free beer is always a plus but first priority is to sleep and when the whole bed is shaking it’s hard to praise the spot.
    Norway, Male, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Elevator
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Mini-Supermarket
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi