Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

The guest can cancel free of charge until 2 days before arrival. The guest will be charged 50% of the total price if they cancel in the 2 days before arrival. If the guest doesn’t show up they will be charged the total price.

The guest will be charged a prepayment of 50% of the total price in the 2 days before arrival.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Cocoon Inn is a warm and welcoming hostel with the interior quality of a hotel. Find new friends and experience a new way of hostel life in the vibrant city of Hanoi. Everything is designed for your comfort and convenience while still retaining the entertaining and fun atmosphere that only the hostel environment can provide.

At our hostel we consider customer service to be of up most importance which is not common practice in Vietnam so you can be sure we will give you the best service around. View House Rules

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Reviews & Ratings

  • Value For Money 9.3

  • Security 9.7

  • Location 9.8

  • Staff 9.3

  • Atmosphere 8.6

  • Cleanliness 9.0

  • Facilities 9.2

Latest Reviews

  • 10.0


    08 Dec 2019
    The hostel is really nice and the location is perfect. They also offer a free city tour and the tour guide Ben is really knowledgeable and sweet. The beds are really private as well, so it almost feels like you have your own space even though you’re sharing a room. I would definitely stay there again.
    Italy, Female, 25-30
  • 10.0


    08 Dec 2019
    Great place! Cocoon Inn staff went above and beyond. I injured my foot while on holiday and they really helped me out. They were easy to contact with great communication and always available. The 6 bed female dorm was perfect and private with the curtains. The cleaners are amazing and attentive, they come into the rooms a lot throughout the day to make sure the place is well kept. The airport service was handy + they made sure I was well looked after. Free beers at certain times too! Excellent
    Australia, Female, 31-40
  • 10.0


    04 Dec 2019
    We randomly chose to stay at Cocoon Inn because of the rating, but it was actually the best place we stayed in all of Vietnam. It’s located 10 metres from the infamous night market on the weekend and everything is within walking distance. If I was to have to stop being a human and had to turn into a hostel, I would want to turn into Cocoon Inn, say no more.
    Antarctica, Male, 25-30
  • 10.0


    02 Dec 2019
    Awesome hostel! Have your own space and huge lockers that lock for security!
    USA, Female, 18-24
  • 9.7


    06 Dec 2019
    I initially planned to stay only one night, but instead I stayed the whole week! It’s a great place: clean, secure, with a great location. Even better are the staff - they are endlessly helpful, patient, and friendly. The highlight of my stay was Bến, the tour guide at Cocoon Inn. She was charming and informative.
    USA, Male, 18-24
  • 9.7


    03 Dec 2019
    We stayed at cocoon for two nights and had a very pleasant stay there. We went on the free walking tour around Hanoi. It was a good way to see the city with our local guide Ben. She was so nice to tell us things about the city and showed us this local place to eat.
    Denmark, All Female Group, 18-24
  • 9.7


    30 Nov 2019
    Good hostel! My experience was especially good because a very nice employee at Cocoon named Thuong was extremely nice to me when I was feeling sick, and offered me some ginger tea and medicine. The employees here and really great!
    Canada, Male, 25-30
  • 9.4


    05 Dec 2019
    I had a weird experience where I came back to the room to find some random member of staff in the ensuite bathroom, right after she had peed on our toilet seat. Other than that, the hostel is beautiful, among the highest standard in safety and facilities you will find in Vietnam. The common area seemed to only harbour existing groups though, not sure if it's good for solo travellers.
    Germany, All Female Group, 18-24
  • 9.1


    02 Dec 2019
    LOCATION IS PERFECT. close to everything, except perhaps the mausoleum, but it’s a short ride away. Hotel was overall good, awesome staff to help you out. The free walking tour with Ben was amazing. It ended up being only her and I and we had an awesome day. She was beyond useful and full of cool tidbits and info, highlight of my stay. The bathrooms are nice but the showers are right over the toilets and the water gets EVERYWHERE. Bar was good but crowded.
    Canada, Male, 18-24
  • 8.0


    05 Dec 2019
    The staff at the front desk and the bar were friendly and helpful. However the cleaning staff came in The room at 9 am and were Extremely loud talking to each other for 20 minutes in the bathroom. It was so rude, many of us were still in bed. ruined my stay at this hostel. Beds are soft. Bunks are nice WiFi is good. Food is pretty good.
    USA, Male, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Elevator
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Mini-Supermarket
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi