Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

The guest can cancel free of charge until 2 days before arrival. The guest will be charged 50% of the total price if they cancel in the 2 days before arrival. If the guest doesn’t show up they will be charged the total price.

The guest will be charged a prepayment of 50% of the total price in the 2 days before arrival.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Cocoon Inn is a warm and welcoming hostel with the interior quality of a hotel. Find new friends and experience a new way of hostel life in the vibrant city of Hanoi. Everything is designed for your comfort and convenience while still retaining the entertaining and fun atmosphere that only the hostel environment can provide.

At our hostel we consider customer service to be of up most importance which is not common practice in Vietnam so you can be sure we will give you the best service around. View House Rules

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Reviews & Ratings

  • Value For Money 9.3

  • Security 9.6

  • Location 9.8

  • Staff 9.2

  • Atmosphere 8.8

  • Cleanliness 8.8

  • Facilities 9.0

Latest Reviews

  • 10.0


    18 May 2019
    The best hostel I’ve ever stayed at. It is really big and there really is nothing wrong with it. Lockers are super easy and everything is done through a scan card. Definitely recommend.
    USA, Female, 18-24
  • 10.0


    14 May 2019
    The staff are incredibly helpful and professional. Beds are clean and comfortable. Most rooms appeared to have a private washroom. Location is convenient and interesting.
    Australia, Male, 18-24
  • 10.0


    11 May 2019
    Excellent place to stay in downtown Hanoi. Central to all the major attractions and nice atmosphere. Staff was awesome...shout out to Phuong
    USA, Male, 18-24
  • 9.1


    10 May 2019
    Great Location in the old quarter. Very comfy and private beds, with a locker for valuables. The breakfast was pretty good compared to most hostels. There seemed to be a good atmosphere in the bar. Overall very happy with my stay here
    Ireland, Male, 25-30
  • 8.9


    13 May 2019
    The reception Vu is a very good one. The one I had the other day; the lady is very difficult to understand. She speaks fast and hardly made sense on a decent conversation. Good luck understanding her but if you come across the dude Vu he is more fluent and understanding with his English.
    Philippines, Male, 31-40
  • 8.9


    12 May 2019
    Great hostel with clean, well equipped rooms! Bar was great and Tu (barman) was always welcoming and friendly! My only minor comment is the breakfast staff were so miserable! I know it's tough on the early shift - but our order never failed to be met by disdain!
    England, Male, 25-30
  • 8.9


    11 May 2019
    Very nice hostel in a very lively location. Good security, nice staff and a decent breakfast.
    Canada, Couple, 18-24
  • 8.6


    11 May 2019
    Clean, comfy, friendly staff, free breakfast and free beer some nights. First night the dorm was too hot and turned out it was because the aircon was turned off but no one had realised because they hide the remote at reception. The water refills cost more than buying a new bottle of water!!! I stayed twice and the second dorm had water leaking from the bathroom extractor fan which they said was going to be fixed soon.
    England, Female, 31-40
  • 8.0


    11 May 2019
    Very hotel like hostel, comfy beds with sufficient privacy. The staff is not very friendly however nor is the atmosphere social
    Hungary, Male, 25-30
  • 2.0


    16 May 2019
    The room is pretty stuffy and it seems like the air conditioning is not working . Loud noises in the room and people are not friendly here. I would not recommend to stay here
    Singapore, Female, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Elevator
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Mini-Supermarket
  • Restaurant
  • Tea & Coffee Making Facilities
  • Wi-Fi