Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

The guest can cancel free of charge until 2 days before arrival. The guest will be charged 50% of the total price if they cancel in the 2 days before arrival. If the guest doesn’t show up they will be charged the total price.

The guest will be charged a prepayment of 50% of the total price in the 2 days before arrival.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Cocoon Inn is a warm and welcoming hostel with the interior quality of a hotel. Find new friends and experience a new way of hostel life in the vibrant city of Hanoi. Everything is designed for your comfort and convenience while still retaining the entertaining and fun atmosphere that only the hostel environment can provide.

At our hostel we consider customer service to be of up most importance which is not common practice in Vietnam so you can be sure we will give you the best service around. View House Rules

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Reviews & Ratings

  • Value For Money 9.4

  • Security 9.7

  • Location 9.8

  • Staff 9.3

  • Atmosphere 8.8

  • Cleanliness 9.2

  • Facilities 9.1

Latest Reviews

  • 10.0


    08 Oct 2019
    Wonderful hostel. Clean and strategically located in the old quarter of Hanoi. Helpful staff too!
    Malaysia, Male, 25-30
  • 10.0


    03 Oct 2019
    Excellent hostel and service , lovely staff & location, nice clean rooms, nice rooftop for air and views..but can look further for tours for more budget options , and would be good if drinking water was free and if tea & coffee were available 24 hours...
    South Africa, Female, 41+
  • 10.0


    01 Oct 2019
    Perfect location in the old quarters. Friendly and helpful staff, secure, and a fun hangout area. Love the magician at the bar
    USA, Female, 18-24
  • 10.0


    01 Oct 2019
    Great hostel, large comfy beds!! Everything you need a hostel to be really... great places to meet other travellers!
    England, Female, 31-40
  • 10.0


    28 Sep 2019
    Great place. VERY busy. Super helpful staff. We’d totally come back.
    USA, Couple, 25-30
  • 10.0


    27 Sep 2019
    Out of all the hostels I've stayed in during my few weeks in Vietnam, this has to be my favourite. The staff are extremely helpful and friendly, breakfast is delicious, and location is super convenient for a nice stroll in the busy streets of Old Town. It's also a 10 min walk to Train Street. The rooftop bar and movie room are also good places to chill/relax esp. if you have to wait to check-in. If my friends or I decide to come to Hanoi, I'll recommend this to them/stay here again.
    Australia, Male, 18-24
  • 9.7


    26 Sep 2019
    Well organised, clean, with friendly staff and right in the heart of Hanoi old town.
    England, Male, 25-30
  • 9.7


    26 Sep 2019
    Loved this hostel. Free breakfast and happy hour beer, for the price can't go wrong. Liked the little pod style beds you sleep in as allows a bit of privacy when you want some down time. Good lively atmosphere at night but not too noisy so you can get some sleep. Loved the roof terrace too, great place to socialise or chill. And a shout out to Tu, lovely guy and wowed me with his magic skills! Would definitely come back!
    England, Female, 31-40
  • 9.1


    27 Sep 2019
    Beds were sick-as but bathrooms and common areas could be better. Free beer was nice too
    USA, Male, 25-30
  • 7.1

    Very Good

    01 Oct 2019
    Cocoon Inn has a social vibe. The beds are good with a lot of space. But overall, it could be cleaner! First they put me in a room with a black, mouldy corner. I could luckily move to another room, but that one still is in use. Also, don't so the walking tour. The guide does not give any information, he basically just walks you through the quarter which you could do in your own. Staff could provide a map with tipps upon check in, would be helpful.
    Germany, Female, 31-40
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  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Elevator
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Mini-Supermarket
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi