Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

The guest can cancel free of charge until 2 days before arrival. The guest will be charged 50% of the total price if they cancel in the 2 days before arrival. If the guest doesn’t show up they will be charged the total price.

The guest will be charged a prepayment of 50% of the total price in the 2 days before arrival.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Cocoon Inn is a warm and welcoming hostel with the interior quality of a hotel. Find new friends and experience a new way of hostel life in the vibrant city of Hanoi. Everything is designed for your comfort and convenience while still retaining the entertaining and fun atmosphere that only the hostel environment can provide.

At our hostel we consider customer service to be of up most importance which is not common practice in Vietnam so you can be sure we will give you the best service around. View House Rules

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Reviews & Ratings

  • Value For Money 9.2

  • Security 9.6

  • Location 9.8

  • Staff 9.2

  • Atmosphere 8.7

  • Cleanliness 8.8

  • Facilities 9.0

Latest Reviews

  • 10.0


    05 Apr 2019
    Staff are a real credit to this place, very kind, helpful and excellent spoken English. Facilities are also good; comfy bed, clean bathrooms, privacy curtains, large locker and a popular bar (which wasn't audible from the dorms).
    England, Female, 25-30
  • 10.0


    02 Apr 2019
    My favourite hostel in Hanoi and I’ve been here over a month and stayed in plenty. Comfortable, clean, friendly staff and decent food. A particular shoutout for Tu, Tuan and Rob for really making it an enjoyable stay.
    England, Male, 25-30
  • 10.0


    02 Apr 2019
    If it is your first night traveling in Hanoi then for me this is the best place to go, I cannot say a bad word about my experience there! Should recommend 100%
    England, Male, 18-24
  • 10.0


    01 Apr 2019
    Cocoon Inn was one of the best hostels I have come across in my travels. It has everything you need in a perfect, central location. The environment is extremely social and friendly but there is a perfect balance of privacy and quiet on the floors with the rooms. I would gladly recommend this to anyone staying in Hanoi! Thank you for a great stay!
    USA, Male, 18-24
  • 9.4


    04 Apr 2019
    Beds were very comfortable and curtains are always a big plus for me. Personal fan over your bed as well as shelf, hooks, power outlet and lockers. I appreciated that other guests were respectful, even in a 10 person dorm. Rest is the best and that can be found here. Nice bar downstairs with happy hour offers and some nights free beer. Could be a little cleaner I feel. Very friendly staff. Extremely close to Hanoi nightlife, another plus
    USA, Female, 25-30
  • 9.1


    11 Apr 2019
    Best beds I've had on a hostel! Great location and good, free breakfast
    Denmark, Female, 18-24
  • 8.0


    05 Apr 2019
    Really big comfy beds with loads of storage space and curtains. Big lockers that fit your whole back pack. Next to bia hoi corner and good nightlife. Only complaint is there seems to be a lack of bathrooms, probably made more apparent as our in room bathroom was closed.
    England, Female, 18-24
  • 8.0


    02 Apr 2019
    The beds here so comfy. By far the best. Location is also awesome. One issue we had though...the lockers. They open with a card scanner, and with a loud beeping each time. I dont known if its that some people really didnt know how to use them, or some of the lockers had some glitches. But sure enough someone would be trying to get into their locker around 5am, causing it to beep LOUDLY a whole bunch of times, waking everyone. Then they would have to try multiple times, beeping for atleast 5 min.
    Canada, Female, 25-30
  • 7.4

    Very Good

    13 Apr 2019
    Love the set up of the hostel beds with individual fans, small cabinet, and curtains. Staff was very helpful and friendly as well. Only complaint I have is that the room bathrooms were very dirty. Even though they said they get cleaned three times per day, no matter the time of day I used them, they were very dirty.
    USA, Female, 25-30
  • 6.9


    16 Apr 2019
    Great hostel with comfy beds and curtains for privacy. I just got bitten >40 times on my legs and feet on my last night in Vietnam so I’m a little concerned
    USA, Male, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Elevator
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Mini-Supermarket
  • Restaurant
  • Tea & Coffee Making Facilities
  • Wi-Fi