Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

The guest can cancel free of charge until 2 days before arrival. The guest will be charged 50% of the total price if they cancel in the 2 days before arrival. If the guest doesn’t show up they will be charged the total price.

Prepayment
The guest will be charged a prepayment of 50% of the total price in the 2 days before arrival.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/25
Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Cocoon Inn is a warm and welcoming hostel with the interior quality of a hotel. Find new friends and experience a new way of hostel life in the vibrant city of Hanoi. Everything is designed for your comfort and convenience while still retaining the entertaining and fun atmosphere that only the hostel environment can provide.

At our hostel we consider customer service to be of up most importance which is not common practice in Vietnam so you can be sure we will give you the best service around. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.2

  • Security 9.6

  • Location 9.8

  • Staff 9.2

  • Atmosphere 8.7

  • Cleanliness 8.8

  • Facilities 9.0


Latest Reviews

  • 10.0

    Superb

    18 Apr 2019
    THE COMFIEST BEDS EVER!!! The whole hostel is clean and comfortable. The beds are pretty private because of the way the room is set up and the curtains that go all the way around + a fan in each. Free breakfast in the morning, full bar with specials every night. Rooftop patio chill out spot. Great staff that are able to help book anything you need (we booked our Sapa trek through them). Lots of restaurants and shops within walking distance, as well as Train Street.
    Canada, Couple, 18-24
  • 10.0

    Superb

    05 Apr 2019
    Staff are a real credit to this place, very kind, helpful and excellent spoken English. Facilities are also good; comfy bed, clean bathrooms, privacy curtains, large locker and a popular bar (which wasn't audible from the dorms).
    England, Female, 25-30
  • 9.7

    Superb

    18 Apr 2019
    The best hostel we’ve stayed in! Beds were perfect for after a night out, very comfy and private! Staff were very helpful and lovely too!(Shout out to Tu, if that’s how you spell it) x
    England, Couple, 25-30
  • 9.7

    Superb

    10 Apr 2019
    Amazing location! Next to great bars, restaurants, night market but can’t hear anything from your room if you’re trying to sleep. Digital lock for lockers. Beds are cozy, I didn’t want to leave. And super amazing cocktails for cheap during happy hours! Stay here! Oh ya and Netflix room!
    USA, Female, 25-30
  • 9.4

    Superb

    20 Apr 2019
    Overall cocoon was one of the better hostels I’ve ever stayed in. The beds were really comfy and private with lots of space. They had huge lockers for all of your things. The staff is super helpful and can book lots of different tours etc for you. The atmosphere is great, the rights balance of fun without being too much of a party hostel. The only complaint I would have is that the bathrooms could be a little cleaner but that’s just being picky! Great hostel!
    Canada, Female, 18-24
  • 9.1

    Superb

    11 Apr 2019
    Best beds I've had on a hostel! Great location and good, free breakfast
    Denmark, Female, 18-24
  • 8.0

    Fabulous

    05 Apr 2019
    Really big comfy beds with loads of storage space and curtains. Big lockers that fit your whole back pack. Next to bia hoi corner and good nightlife. Only complaint is there seems to be a lack of bathrooms, probably made more apparent as our in room bathroom was closed.
    England, Female, 18-24
  • 7.4

    Very Good

    13 Apr 2019
    Love the set up of the hostel beds with individual fans, small cabinet, and curtains. Staff was very helpful and friendly as well. Only complaint I have is that the room bathrooms were very dirty. Even though they said they get cleaned three times per day, no matter the time of day I used them, they were very dirty.
    USA, Female, 25-30
  • 6.9

    Good

    16 Apr 2019
    Great hostel with comfy beds and curtains for privacy. I just got bitten >40 times on my legs and feet on my last night in Vietnam so I’m a little concerned
    USA, Male, 18-24
  • 6.9

    Good

    15 Apr 2019
    Had heard great things from a friend but can’t say my experience was very good. Didn’t find it easy to meet people. No organized activities. On my way out saw a sign for a walking tour but no one mentioned it before. Staff was quite unfriendly. Breakfast was the worst on my trip. Location is pretty good and the beds are comfortable. AC can only be turned on with a button but you have to be quite tall to reach it so I could not (and I’m average height). Weird.
    USA, Female, 25-30
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Air Conditioning
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Elevator
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Mini-Supermarket
  • Restaurant
  • Tea & Coffee Making Facilities
Entertainment
  • Wi-Fi

×