Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

The guest can cancel free of charge until 2 days before arrival. The guest will be charged 50% of the total price if they cancel in the 2 days before arrival. If the guest doesn’t show up they will be charged the total price.

The guest will be charged a prepayment of 50% of the total price in the 2 days before arrival.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Cocoon Inn is a warm and welcoming hostel with the interior quality of a hotel. Find new friends and experience a new way of hostel life in the vibrant city of Hanoi. Everything is designed for your comfort and convenience while still retaining the entertaining and fun atmosphere that only the hostel environment can provide.

At our hostel we consider customer service to be of up most importance which is not common practice in Vietnam so you can be sure we will give you the best service around. View House Rules

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Reviews & Ratings

  • Value For Money 9.4

  • Security 9.7

  • Location 9.7

  • Staff 9.2

  • Atmosphere 8.8

  • Cleanliness 9.0

  • Facilities 9.0

Latest Reviews

  • 10.0


    13 Aug 2019
    Absolutely the best hostel I've ever stayed at!!
    USA, Female, 25-30
  • 10.0


    10 Aug 2019
    You really cannot expect more for this price. Incredible beds, courtains that give your privacy and very friendly staff. Very much recommended
    Brazil, Male, 25-30
  • 10.0


    25 Jul 2019
    A very well thought out hostel designed by a backpacker for all your needs. Security in rooms are great with a key card to open your locker up Staff are very friendly get tu to give you a magic trick hes sick. Free beer, can book all tours and buses there Beds have a fan, charger and light in Beds super comfy
    England, Male, 25-30
  • 9.7


    17 Aug 2019
    Great spot in Hanoi. Like a hotel. Friendly staff. Went above and beyond to grab a taco for me on order to make my bus. Best offer for your $$
    USA, Male, 25-30
  • 9.7


    03 Aug 2019
    Good hostel with very helpful and knowledgeable staff
    England, Male, 25-30
  • 9.7


    02 Aug 2019
    Loved it here. The beds are built into the wall so it feels like your own little space. Beds are very comfy. You get your own fan and light and charger so I was very cosy there. The building is very tall but there is an elevator. Free beer in the evenings and a nice small bar meant that there were always people to socialize with.
    Australia, Female, 18-24
  • 9.7


    25 Jul 2019
    Good Hostel. Very clean and good atmosphere. The place has a bar and offers green beer around 7 PM. Good beats too.
    Mexico, Male, 31-40
  • 9.4


    01 Aug 2019
    The room had a tiny windoiw and you could hear the noise from the bar downstairs until it closes. I stayed in a 4 bed dorm with great conditions and very clean. The staff was very helpful and friendly. The breakfast is enough and the vibe is more of socializing then resting. All in all a good experience for a hostel.
    Portugal, Male, 31-40
  • 9.1


    07 Aug 2019
    The rooms and beds were absolutely amazing. So comfy, individual fans and light and privacy curtains, lots of room of storage and all very secure with key cards to get into the room and lockers. The luggage storage was also locked up. As the dorm was quite big and everyone had a privacy curtain, the rooms were not very social but there was opportunity to meet people at the bar downstairs and go out for drinks. There are public showers and toilets and chill out room for early arrivals.
    England, Female, 25-30
  • 8.6


    14 Aug 2019
    The room was extremely hot, even with air conditioning on.
    England, Female, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Elevator
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Mini-Supermarket
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi