Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

The guest can cancel free of charge until 2 days before arrival. The guest will be charged 50% of the total price if they cancel in the 2 days before arrival. If the guest doesn’t show up they will be charged the total price.

The guest will be charged a prepayment of 50% of the total price in the 2 days before arrival.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Cocoon Inn is a warm and welcoming hostel with the interior quality of a hotel. Find new friends and experience a new way of hostel life in the vibrant city of Hanoi. Everything is designed for your comfort and convenience while still retaining the entertaining and fun atmosphere that only the hostel environment can provide.

At our hostel we consider customer service to be of up most importance which is not common practice in Vietnam so you can be sure we will give you the best service around. View House Rules

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Reviews & Ratings

  • Value For Money 9.3

  • Security 9.6

  • Location 9.7

  • Staff 9.2

  • Atmosphere 8.8

  • Cleanliness 8.9

  • Facilities 9.0

Latest Reviews

  • 10.0


    07 Jul 2019
    THE BEST HOSTEL IN VIETNAM ! the staff are super helpful and kind. The beds are comfortable and the security in the room is good too (we were carrying 65litre bags with us and the lockers were enough for it and other stuff). The location is right next to the night market and central in the old quarter. Free beer for 1 hour every night. The bartender is brilliant at magic ! Highly recommended this hostel !!
    England, Male, 18-24
  • 10.0


    04 Jul 2019
    Cocoon Inn is an incredible place to stay! I booked here because a friend recommended it to me and and am so happy I did. The staff is awesome, I went on a free walking tour with Matthew. Matthew was a wealth of knowledge and so incredibly friendly and engaging! The location is great, everything was clean and I felt all of my belongings were safe with the security provided. I would definitely stay here again for longer.
    USA, Female, 18-24
  • 9.7


    18 Jul 2019
    Downstairs bar was lovely and chilled. The rooms were very clean, beds were cosy and comfortable with storage space and a curtain. There was also plenty of space in the lockers which were key card-operated. There are plenty of communal showers and toilets in addition to the en-suite. The aircon worked perfectly and there were also fans above each bed. My only complaint was that there was no juice/water provided with breakfast and water refills cost money. I would pay slightly more to have this.
    England, Mixed Group, 18-24
  • 9.7


    09 Jul 2019
    Absolutely loved our stay at Cocoon Inn, ended up staying 3 nights. Great location in the Old Quarter and a fab free walking tour (thanks Matthew!). Very secure- card access to dorms & huge lockers that easily fit large rucksacks. The pod-style beds meant the dorms felt very private while the hostel still had a very social vibe. Staff at reception and the tour desk were exceptional- helping out with last minute tours and a mad dash to the train station to get the last tickets. 100% recommend!
    England, All Female Group, 18-24
  • 9.7


    06 Jul 2019
    This hostel is definitely worth staying at, free breakfast is great, eggs/bread or fruit and tea/coffee. Lockers are big enough to fit a big traveller bag in & secure with electronic keys. Beds are comfy enough with a personal light and fan in a room with AC. En suite bathrooms are spacious and clean! The staff are friendly and helpful especially tu & Anna! The location is in the main area of old quarter so you’re close to bars/restaurants & cool bars with pool tables down the street. Thanks!
    England, Couple, 18-24
  • 9.1


    07 Jul 2019
    Pros: -beds with curtains for privacy -lockers -individual outlets for each bed -ensuite bathroom and shower -wifi -AMAZING staff Cons: -street noise can be a little loud
    USA, Female, 31-40
  • 9.1


    05 Jul 2019
    Liked how this hostel has 24hr reception. I emailed them about a post-midnight arrival and they made it seamless for me. Beds are comfy and have privacy curtains which are nice. Each room has one shower/toilet room however there are extra ones available. I found the cleanliness of the showers just OK.
    USA, Male, 25-30
  • 9.1


    24 Jun 2019
    Really friendly and welcoming hostel in a very good location. Perfect for all nationalities and those on a budget. The standard of cleanliness and decor was that of a good hotel. Not an annoying party hostel but still a place to socialise and have a good time with a bar and also a roof top garden to chill. Right in the centre of the Old Quarter yet still nicely tucked away from the busy street bars. Staff were friendly and helpful, bathrooms were clean and the free breakfast was nice too.
    England, Male, 18-24
  • 8.9


    25 Jun 2019
    Great hostel, amazing beds! It’s always great to have curtains on the beds. They run a city tour in the mornings which will bring you to train street and their breakfast is really good! One thing I had a real problem with was that their water refills are more expensive than buying a new bottle in the shops, not a good way to encourage people to reuse!
    Ireland, All Female Group, 25-30
  • 8.3


    26 Jun 2019
    Cocoon Inn is situated in the heart of the Old Quarter, making it a good hub to explore the area. Bathrooms and common spaces could be cleaner. Ran into a critter at the sink on day one and showers and toilets (including my room) were a little grungy and could have used some repair. Beds were super comfy and staff very friendly. If you stay do the free walking tour with Matthew, he was exceptional!
    USA, Male, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Elevator
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Mini-Supermarket
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi