Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

The guest can cancel free of charge until 2 days before arrival. The guest will be charged 50% of the total price if they cancel in the 2 days before arrival. If the guest doesn’t show up they will be charged the total price.

The guest will be charged a prepayment of 50% of the total price in the 2 days before arrival.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Cocoon Inn is a warm and welcoming hostel with the interior quality of a hotel. Find new friends and experience a new way of hostel life in the vibrant city of Hanoi. Everything is designed for your comfort and convenience while still retaining the entertaining and fun atmosphere that only the hostel environment can provide.

At our hostel we consider customer service to be of up most importance which is not common practice in Vietnam so you can be sure we will give you the best service around. View House Rules

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Reviews & Ratings

  • Value For Money 9.3

  • Security 9.6

  • Location 9.7

  • Staff 9.2

  • Atmosphere 8.8

  • Cleanliness 8.8

  • Facilities 9.0

Latest Reviews

  • 10.0


    18 Jun 2019
    Great place to stay! Beds are so comfortable and have lots of room. The only issue was my fan on the bed didn’t work but that really wasn’t a problem since the air con was on! Would stay again!
    USA, Female, 25-30
  • 10.0


    13 Jun 2019
    Nothing but great things to say about this place. After two days at a nearby party hostel and two days on a houseboat in Ha Long, the quiet, accommodating Cocoon Inn is exactly what I needed. Super clean with super amazing beds, good breakfast, free beer every day, and an understanding and helpful staff, I wish I had stayed there my entire trip. They do keep your passport at the front, though, which threw me off. Other than that, it was perfect!
    South Africa, Male, 18-24
  • 10.0


    09 Jun 2019
    We really enjoyed our stay here! All the staff were very friendly and went above and beyond to rectify an issue we had regarding one of the tours we booked with them. Vu booked our trips and was great✌🏼
    England, Couple, 18-24
  • 9.7


    11 Jun 2019
    Loved this hostel, such comfortable beds with real good bathrooms and showers, free shampoo and shower gel always a nice touch. AC is great and the place is quiet so it's perfect for getting some rest. Also located right in the middle of the old town so it's still next to all the bars and street food without being too loud. Free breakfast is good but ends at 9:30, maybe a little early if you've had some bia Hoi the night before! Not much social atmosphere but good and chilled.
    England, All Male Group, 18-24
  • 9.7


    04 Jun 2019
    Great hostel. Stayed here three times during my trip. Comfy beds, secure lockers, and great breakfast. Amazing staff here. Huge thanks to Tân, Tung, and Ngoc. My previous hostel forgot to give me back my passport and they went out of their way to facilitate it’s safe return back to me. They even went out in the pouring rain to help me pick it up. Thanks so much. So thankful for the staff here
    Canada, All Female Group, 25-30
  • 9.4


    08 Jun 2019
    Great staff, great location. would stay again when I'm in Hanoi.
    Canada, Male, 25-30
  • 9.1


    10 Jun 2019
    Great rooms and awesome location. Not the most social hostel
    Australia, Female, 18-24
  • 8.6


    19 Jun 2019
    Good hostel in the old town of Hanoi. We did the free walking tour with Nhi which was fantastic, gave us the chance to try local fruits and egg coffee! Only negative point is the hostel is quite loud, the noise of the lift and the dorm doors slam through the night.
    England, Male, 18-24
  • 8.3


    05 Jun 2019
    This hostel is very centrally located on a pretty busy street in the Old Quarter. The free beer and the rooftop are social spaces that promote interaction among travelers, though it does feel like a bit of a party vibe. The female en-suite dorm was very comfortable and definitely worth the slightly higher price for the cleanliness and comfort.
    USA, All Female Group, 25-30
  • 6.9


    15 Jun 2019
    The hostel feels quite secure. The bunks have curtains around them and a fan and charging points. There are lockers in the rooms which are big enough for a couple of backpacks! The breakfast is average and not all staff are friendly nor do they all speak English. I couldn't get much advise from there on activities that they don't book tours for themselves. I booked a Halong bay cruise via them but the guy at the tour desk couldn't really tell me much about it. It turned out to be quite good tho!
    England, Male, 31-40
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  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Elevator
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Mini-Supermarket
  • Restaurant
  • Tea & Coffee Making Facilities
  • Wi-Fi