Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Complutum Hostel & Rooms is a different and enjoyable accommodation, that offers both the advantages of being hosted in a classy hotel, and the possibility of sharing rooms, making friends and travel the European way.

Complutum Hostel & Rooms is located right in the city center of Alcalá de Henares, at the university square, just 1 minute walking distance to the main square Plaza de Cervantes and really close to everything you’ll need in downtown: university schools, monuments, museums, showrooms, theaters, concert halls, “tapas” bars, wine shops, cafés, pubs and clubs. It’s also 5 minutes walking from bus station and 8 minutes walking from train station (both bus and train connect Madrid-Airport-Alcalá de Henares regularly).

Our thoroughly-designed guest rooms make it easy to feel at home when you’re travelling. In a contemporary style, all rooms are fully equipped with: Cozy mattress, down comforter and homelike pillow. Personal built-in-berth nightstand with lamp and wall socket. Personal locker and key-card (no padlock needed). Toilet and bathroom inside the room. Towel rental service. Intelligent air conditioning. Natural light and openable Windows. Free WiFi and Ethernet. All our hostel guests have free access to our common room and its services (kitchen, laundry, television, computer, movies, books…).

Complutum Hostel & Rooms Policies and Conditions:

Check in from 13:00 to 23:00 .
Check out before 12:00 .

Cancellation policy: 48 hours before arrival.
Payment upon arrival by cash, credit cards, debit cards. This property may pre-authorize your credit card before arrival.

Taxes included.
Breakfast included.

No curfew. View House Rules

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Reviews & Ratings

  • Value For Money 8.0

  • Security 8.5

  • Location 9.5

  • Staff 8.0

  • Atmosphere 8.0

  • Cleanliness 8.5

  • Facilities 7.5

Latest Reviews

  • 10.0


    18 Dec 2019
    Excelente ubicación e instalaciones. La habitación y la cama muy cómodas. Las chicas del Staff muy amables. Excelente estancia!
    Spain, Female, 41+
  • 10.0


    26 Jun 2019
    My sister and I had a 10 bedroom to ourselves!! Very kind staff, great location.
    USA, All Female Group, 18-24
  • 10.0


    28 Nov 2018
    I was visiting friends who go to the University and so the hostel was perfectly located in the middle of the town and close to where they were staying. The hostel is very clean and looks great! Staff were very friendly, even though they weren't too confident with their English they were very helpful! (And that's also my fault for not knowing much Spanish). I thought it was good value, good breakfast and very comfortable. Lockers were very good also as they were lockable using the room keycard.
    England, Female, 25-30
  • 9.7


    24 Oct 2019
    We stayed in a private room with a balcony overlooking a square and beautiful university buildings, the best view in Alcalá. The room was big and clean and the shower was excellent...a powerful rain shower. There were towels and free toiletries. We didn’t try the breakfast as it started at nine for private room guests and although the website stated it was free, the hostel manager said that it wasn’t. However, there are several cafes very close by...€10 for three breakfasts.
    England, Mixed Group, 41+
  • 9.7


    25 Jul 2019
    Great area, great staff, great hostel; definitely worth it.
    USA, Male, 25-30
  • 9.4


    08 Jan 2019
    I only stayed one night as I was waiting to move into my actual apartment but the stay was nice. The hostel had large lockers in the rooms that could fit a standard carry on or travel backpack. Only complaint I had was with the shower area in my 5-person room. The door would not close and it seemed to be a standard wooden door and not a shower door at all.
    USA, Male, 25-30
  • 8.9


    21 Aug 2019
    Great hostel in a great location. However, when I arrived at 2:30, my room wasn't ready and the staff said it could take until 4 or 6 (I ended up getting in at 4). There is key card access to the rooms, but not to enter the hallway where the bathrooms are so technically anyone could enter that hall as there often wasn't someone at the front desk. Breakfast wasn't included which I either misunderstood or is only for group rooms which wasn't clear when I made my reservation.
    USA, Male, 25-30
  • 8.3


    26 Dec 2019
    Location is unbeatable as it is facing one of the major cultural attractions of the place. It's just off one of the large squares in the historic center and close to the "main" street where one could find many stores and eateries. The ground floor area was hosting music performance for locals during Xmas season. Room is clean and bed comfortable. Stayed in a 6-bed dorm which was quite "empty" in the winter month when I visited. Dorm would feel a bit crowded when full. Some street noise.
    USA, Female, 41+
  • 6.3


    13 Jan 2020
    Its cold and heating is turned of when leaving the room. Otherwise quite nice hostel.
    Austria, Male, 18-24
  • 6.3


    05 Sep 2019
    Superb location, right in the heart of town, across from university & next to Plaza Cervantes & C/ Mayor. Public areas of hostel are lovely - bright & spacious w/ café bar & lots of books. But the hostel itsel is poor. Dorm was cramped & stuffy, floor was grotty, shower door was so badly water-warped I couldn't close it, let alone lock it. When I told staff my locker didn't work, they just said "Oh yeah, that one's broken" & gave no alternative. Breakfast included but very poor, cheap quality.
    Ireland, Male, 41+
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Book Exchange
  • Common Room
  • Elevator
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Outdoor Terrace
  • Reading Light
  • Self-Catering Facilities
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Mini-Supermarket
  • Restaurant
  • Board Games
  • DVD's
  • Games Room