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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Helpful Staff
  • Good Cleanliness
Read all reviews

Property Description

Complutum Hostel & Rooms is a different and enjoyable accommodation, that offers both the advantages of being hosted in a classy hotel, and the possibility of sharing rooms, making friends and travel the European way.

Complutum Hostel & Rooms is located right in the city center of Alcalá de Henares, at the university square, just 1 minute walking distance to the main square Plaza de Cervantes and really close to everything you’ll need in downtown: university schools, monuments, museums, showrooms, theaters, concert halls, “tapas” bars, wine shops, cafés, pubs and clubs. It’s also 5 minutes walking from bus station and 8 minutes walking from train station (both bus and train connect Madrid-Airport-Alcalá de Henares regularly).

Our thoroughly-designed guest rooms make it easy to feel at home when you’re travelling. In a contemporary style, all rooms are fully equipped with: Cozy mattress, down comforter and homelike pillow. Personal built-in-berth nightstand with lamp and wall socket. Personal locker and key-card (no padlock needed). Toilet and bathroom inside the room. Towel rental service. Intelligent air conditioning. Natural light and openable Windows. Free WiFi and Ethernet. All our hostel guests have free access to our common room and its services (kitchen, laundry, television, computer, movies, books…).

Complutum Hostel & Rooms Policies and Conditions:

Check in from 13:00 to 23:00 .
Check out before 12:00 .

Cancellation policy: 48 hours before arrival.
Payment upon arrival by cash, credit cards, debit cards. This property may pre-authorize your credit card before arrival.

Taxes included.
Breakfast included.

General:
No curfew. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.2

  • Security 6.0

  • Location 8.4

  • Staff 6.4

  • Atmosphere 6.8

  • Cleanliness 6.8

  • Facilities 6.8


Latest Reviews

  • 10.0

    Superb

    28 Nov 2018
    I was visiting friends who go to the University and so the hostel was perfectly located in the middle of the town and close to where they were staying. The hostel is very clean and looks great! Staff were very friendly, even though they weren't too confident with their English they were very helpful! (And that's also my fault for not knowing much Spanish). I thought it was good value, good breakfast and very comfortable. Lockers were very good also as they were lockable using the room keycard.
    England, Female, 25-30
  • 10.0

    Superb

    30 Apr 2018
    Loved everything about this hostel, the vibe is great and the fact that there is a cafe right downstairs made the experience even better. The hostel is right in front of the University library which was the main reason we booked it. The staff was really friendly and quick to give us recommendations for food and more. Also, the rooms were really nice and the bathroom was really clean. I would even think this hostel was a hotel. I would recommend this hostel to anyone!
    USA, Female, 25-30
  • 10.0

    Superb

    24 Aug 2017
    Fantastic stay at this hostel, rooms are clean with great facilities. Carlos was excellent and a very helpful member of staff! Definitely recommend and in great location
    England, Male, 18-24
  • 9.7

    Superb

    25 Jul 2019
    Great area, great staff, great hostel; definitely worth it.
    USA, Male, 25-30
  • 9.4

    Superb

    08 Jan 2019
    I only stayed one night as I was waiting to move into my actual apartment but the stay was nice. The hostel had large lockers in the rooms that could fit a standard carry on or travel backpack. Only complaint I had was with the shower area in my 5-person room. The door would not close and it seemed to be a standard wooden door and not a shower door at all.
    USA, Male, 25-30
  • 9.4

    Superb

    30 Jul 2018
    This hostel was super modern and new with individual lockers and outlets. The location right on the second largest plaza makes a great atmosphere and is centrally located in Alcalá. The free breakfast although very basic was also a perk.
    USA, Female, 18-24
  • 9.1

    Superb

    28 Aug 2017
    The photos that are published on the website are exactly how the rooms look en person. The work (esp. Mayte) are very friendly and helpful with all you need. I would recommending staying here. In the heart of the city of Alcalá. Las fotos que han publicado en el sito de web parecen exactamente como las habitaciones son en realidad. Los empleados (especialmente Mayte) son muy amables y ayudantes con todo necesitas. Te recomiendo que quedes aquí. En el corazón de la cuidad de Alcalá.
    USA, Male, 18-24
  • 8.9

    Fabulous

    21 Aug 2019
    Great hostel in a great location. However, when I arrived at 2:30, my room wasn't ready and the staff said it could take until 4 or 6 (I ended up getting in at 4). There is key card access to the rooms, but not to enter the hallway where the bathrooms are so technically anyone could enter that hall as there often wasn't someone at the front desk. Breakfast wasn't included which I either misunderstood or is only for group rooms which wasn't clear when I made my reservation.
    USA, Male, 25-30
  • 6.3

    Good

    05 Sep 2019
    Superb location, right in the heart of town, across from university & next to Plaza Cervantes & C/ Mayor. Public areas of hostel are lovely - bright & spacious w/ café bar & lots of books. But the hostel itsel is poor. Dorm was cramped & stuffy, floor was grotty, shower door was so badly water-warped I couldn't close it, let alone lock it. When I told staff my locker didn't work, they just said "Oh yeah, that one's broken" & gave no alternative. Breakfast included but very poor, cheap quality.
    Ireland, Male, 41+
  • 5.7

    Rating

    25 Nov 2017
    I never stayed there. I had a very hard time finding the place. I should have had them pick me up but it was 20 euros. Too expensive for me.
    USA, Female, 41+
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Adaptors
  • Air Conditioning
  • Book Exchange
  • Common Room
  • Elevator
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Outdoor Terrace
  • Reading Light
  • Self-Catering Facilities
  • Washing Machine
  • Wheelchair Friendly
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Mini-Supermarket
  • Restaurant
Entertainment
  • Board Games
  • DVD's
  • Games Room


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