Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Additional Terms and Conditions

We require a form of ID as a deposit for your key. This is returned upon checkout when key is returned.

The following group types are not accepted by this hostel: Business Trip, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Brilliant Staff
  • Awesome Cleanliness
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Property Description

Welcome to Crash Palace Backpackers in Rotorua.
We support local community projects like:
Koha shed & Love Soup. We also run Crash Palace Creative arts and student exchange trust, Our own charity promoting local creative youth projects and travel in our area. The owners want you to feel the love they have for there passions like Art and Music.
New Zealand's best value hostel Crash Palace provides budget accommodation for backpackers, groups and budget travellers. Consistently rated as one of the top hostels in New Zealand. The 1930's character building has deep funky colours throughout, New Zealand art fills almost every space, and fresh New Zealand music sets the atmosphere for an enjoyable stay. Geothermal heating ensures free heat and hot showers all winter.

Crash is conveniently located right in the city close to Rotorua's pubs, bars and markets. We are opposite the Millennium Hotel and 5 mins walking distance from the bus stop.
With High Speed Internet, Lockers, 1 Kitchen and 2 Dining areas, BBQ, outdoor courtyard, spa pool, Geothermal heating, and friendly service, it's the perfect place to chill and unwind from your travels.

We offer a range of free services, including Tea, Coffee and a selection of herbs and spices and cooking oil.
Friday's there is a free meal!
In the Winter we make Spaghetti Bolognese for everyone, and in the Summer a Free BBQ!!

If you have allergies please be aware that we've got two dogs and a Cat.

Crash conveniently located right in the city close to Rotorua's pubs, bars and markets. We are opposite the Millennium Hotel and within 5 mins walking distance off the Main Street, Isite (bus stop), Government gardens, Blue Baths, Polynesian Spa, and a Pac N Save supermarket. With high-speed WiFi Internet, lockers, 1 Kitchen and 2 dining areas, BBQ, outdoor courtyard, spa pool, thermal heating, and friendly service, it's the perfect place to chill and unwind from your travels.

Enjoy a beer or wine in our large sunny outdoor courtyard. Our rooms have windows, heaters and extra blankets provided on request. There's also a couple of free bikes and washing and drying service available for just $10.

Our staff can share information on our local culture and great spots to visit for free in Rotorua. They can assist you in booking any of Rotorua's many attractions and activities at discounted prices.

If you have allergies please note that we've got two dogs. All credit card transactions incur 3% booking fee.

Sorry Children cannot be accommodated at this Hostel View House Rules

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Reviews & Ratings

  • Value For Money 7.7

  • Security 8.5

  • Location 8.8

  • Staff 7.4

  • Atmosphere 7.2

  • Cleanliness 7.2

  • Facilities 6.7

Latest Reviews

  • 10.0


    22 Jun 2019
    great stay, great staff - would recommend for any travelers!
    England, Male, 18-24
  • 9.7


    30 May 2019
    thank you so much!!
    Japan, Male, 25-30
  • 9.7


    18 May 2019
    Excellent for the price. They take your ID as well as money for a deposit which is very very strange. And you have to get cutlery from reception which again is strange. Apart from that, great WiFi, comfy beds, good kitchen, loads of parking outside and no need to pay anymore in Rotorua, perfect location.
    Ireland, All Female Group, 18-24
  • 9.4


    31 May 2019
    Great place great staff Relaxing atmosphere would definitely be recommending this place to friends and family
    New Zealand, Couple, 31-40
  • 9.1


    14 Jul 2019
    The room was clean, the bar was well stocked and the owner is very interesting! Good chats. Shower in the girls bathroom leaks onto the floor if you dont put the shower curtain inside the shower but otherwise a good place to crash. Pity the spa wasnt working!
    New Zealand, Couple, 25-30
  • 8.3


    31 May 2019
    Have previously stayed here before and it was amazing. Currently undergoing refurbishments. We stayed next to the stairs and they were sooooo loud with people coming up and down as the stairs make loud noises. We purely booked because it had a hot tub but this was out of action this long weekend which was gutting because that’s the reason we booked there again.
    New Zealand, Female, 31-40
  • 8.3


    15 May 2019
    Good for a night or two; although there is a bar it was generally relatively quiet - I went in the off season so not a lot of atmosphere but not unfriendly. nice big kitchen, some of the utensils / hobs etc a bit dated but very clean. Would suggest maybe putting a notice in the bathroom asking guests not to use the hand drier after 11 or midnight as I was in the room next to the bathroom (12) and got woken up a couple of times by it in the middle of the night!
    England, Female, 31-40
  • 7.1

    Very Good

    03 Jun 2019
    Overall a good hostel! Only problems were shower temperatures weren’t good, you either got boiling hot or icy cold. And there wasn’t a proper dining area, only tall bar stools or hard benches outside.
    England, Female, 18-24
  • 6.0


    31 May 2019
    The reason we booked this hostel was because we had stayed there previously and it was quiet clean and had a thermal hot pool we could use. Unfortunately the communal bathrooms had become quite rundown and the pool was not able to be used. We weren't provided with any advanced warning of this or we would have booked somewhere else. The room near the stairs was very noisy with the stairs being over the top creaky. The room we had next to the women's toilets was extremely noisy.
    New Zealand, Couple, 31-40
  • 5.7


    12 Jul 2019
    ideal location and easy to get to. I arrived late on Friday night and the manager was more concerned about getting back to hanging out with his friend than explain everything regarding the hostel, for example, he didn't tell us the wifi code or ability to leave bags after check out. then when we came to check out, the reception desk was meant to be open from 8am, but he didn't turn up until 8.30 at which point we had nearly missed our bus. the beds were comfy and the shower was good.
    Northern Ireland, Male, 18-24
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  • Free City Maps
  • Free Parking
  • Free WiFi
  • Linen Included
  • Adaptors
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Hot Tub
  • Jobs Board
  • Outdoor Terrace
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Steam Room
  • Wheelchair Friendly
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • DVD's
  • Pool Table
  • Wii