Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Additional Terms and Conditions

We require a form of ID as a deposit for your key. This is returned upon checkout when key is returned.

The following group types are not accepted by this hostel: Business Trip, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Brilliant Staff
  • Awesome Cleanliness
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Property Description

Welcome to Crash Palace Backpackers in Rotorua.
We support local community projects like:
Koha shed & Love Soup. We also run Crash Palace Creative arts and student exchange trust, Our own charity promoting local creative youth projects and travel in our area. The owners want you to feel the love they have for there passions like Art and Music.
New Zealand's best value hostel Crash Palace provides budget accommodation for backpackers, groups and budget travellers. Consistently rated as one of the top hostels in New Zealand. The 1930's character building has deep funky colours throughout, New Zealand art fills almost every space, and fresh New Zealand music sets the atmosphere for an enjoyable stay. Geothermal heating ensures free heat and hot showers all winter.

Crash is conveniently located right in the city close to Rotorua's pubs, bars and markets. We are opposite the Millennium Hotel and 5 mins walking distance from the bus stop.
With High Speed Internet, Lockers, 1 Kitchen and 2 Dining areas, BBQ, outdoor courtyard, spa pool, Geothermal heating, and friendly service, it's the perfect place to chill and unwind from your travels.

We offer a range of free services, including Tea, Coffee and a selection of herbs and spices and cooking oil.
Friday's there is a free meal!
In the Winter we make Spaghetti Bolognese for everyone, and in the Summer a Free BBQ!!

If you have allergies please be aware that we've got two dogs and a Cat.

Crash conveniently located right in the city close to Rotorua's pubs, bars and markets. We are opposite the Millennium Hotel and within 5 mins walking distance off the Main Street, Isite (bus stop), Government gardens, Blue Baths, Polynesian Spa, and a Pac N Save supermarket. With high-speed WiFi Internet, lockers, 1 Kitchen and 2 dining areas, BBQ, outdoor courtyard, spa pool, thermal heating, and friendly service, it's the perfect place to chill and unwind from your travels.

Enjoy a beer or wine in our large sunny outdoor courtyard. Our rooms have windows, heaters and extra blankets provided on request. There's also a couple of free bikes and washing and drying service available for just $10.

Our staff can share information on our local culture and great spots to visit for free in Rotorua. They can assist you in booking any of Rotorua's many attractions and activities at discounted prices.

If you have allergies please note that we've got two dogs. All credit card transactions incur 3% booking fee.

Sorry Children cannot be accommodated at this Hostel View House Rules

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Reviews & Ratings

  • Value For Money 7.6

  • Security 8.5

  • Location 8.7

  • Staff 7.6

  • Atmosphere 7.5

  • Cleanliness 7.3

  • Facilities 6.8

Latest Reviews

  • 8.9


    13 Mar 2019
    Everything would have been perfect about this place until we met the Ice Queen at the desk the next morning. Honestly the only mean person we met in all of New Zealand. The staff was great the night before so I'm hoping she was just having a horrible day when we met her. Besides that the place and location was great!
    USA, Mixed Group, 25-30
  • 8.6


    06 Mar 2019
    Enjoyable stay, atmosphere was fantastic, however did not get an particularly welcoming vibe from the reception on check in or check out. Staff also seemed quite busy running around with the things he needs to do, downstairs toilets and bathrooms are currently being renovated so three male toilets and two showers are all that’s available for the dorms at the moment but great atmosphere created in this hostel very funky
    Australia, Male, 31-40
  • 8.3


    15 May 2019
    Good for a night or two; although there is a bar it was generally relatively quiet - I went in the off season so not a lot of atmosphere but not unfriendly. nice big kitchen, some of the utensils / hobs etc a bit dated but very clean. Would suggest maybe putting a notice in the bathroom asking guests not to use the hand drier after 11 or midnight as I was in the room next to the bathroom (12) and got woken up a couple of times by it in the middle of the night!
    England, Female, 31-40
  • 8.3


    11 Mar 2019
    This place was better than expected except for the showers and toilets. The vibe was cool and a pretty easy walk. The on site bar was useful and you can bring in guests. The dorm room was good, but there were only 2 showers and the water temperature was not consistent. The bathroom could use an upgrade for sure. Also maybe a fan would be nice.
    USA, Female, 25-30
  • 8.0


    03 Apr 2019
    The hostel was clean and I enjoyed using the spa. It was a good location close to everything. I felt that the staff could be a little friendlier and at the front desk more often. They also sometimes brought their kids who were cute but quite loud at 8 in the morning
    Canada, Female, 25-30
  • 7.7

    Very Good

    09 Apr 2019
    No laundry service
    Spain, Mixed Group, 25-30
  • 6.9


    07 Mar 2019
    Kitchen was super small and tricky to use. The hostel is still under construction although I didn't head any building noises. hot tub is actually really clear and so are rooms. good cheap drinks at the hostel and free bbq one night. okay for the price
    Canada, Female, 18-24
  • 6.9


    03 Mar 2019
    Nice hostel with a cool outside area in the middle of Rotorua. It was always a bit too cold in the toilets & showers and they were not very clean. Spacious rooms but very unstable and shaky beds. You are not allowed inside the main part of the hostel after checking out so we couldn’t use the toilet or kitchen anymore. The storage room was not locked and on the outside of the building (...right next to a sign which said there were thieves around...)
    Germany, Female, 25-30
  • 5.7


    15 Apr 2019
    The staff was very friendly. The bathroom is very cold because the window is open the whole time. I think it's a party hostel because the music was playing till really late. Also the hostel is poorly soundproofed so you can hear EVERYTHING! The atmosphere in the hostel was so strange because nobody talked to me not even hello or something without any reason. So this hostel is okay for one night!
    Germany, Female, 25-30
  • 3.7


    30 Mar 2019
    Most unfriendly staff I ever had in a hostel. Bathroom and kitchen are really dirty, you have to borrow your own catlery. They gave me a 100$ fee just for having beer in the fridge
    Germany, Male, 18-24
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  • Free City Maps
  • Free Parking
  • Free WiFi
  • Linen Included
  • Adaptors
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Hot Tub
  • Jobs Board
  • Outdoor Terrace
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Steam Room
  • Wheelchair Friendly
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • DVD's
  • Pool Table
  • Wii