Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
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Property Description

The Criterion ArtDeco Backpackers is a Unique Spanish Mission/Art Deco Style building Located in the heart of Napier and just 1 minutes walk from the isite (Information centre) Criterion -Napier's largest Spanish Mission / Art Deco style building and one of the most photographed buildings on the art deco walk..

Originally built as a luxury hotel in 1932 after the famous Hawke's Bay earthquake, the Criterion has recently been refurbished and now provides travelers with a comfortable base for exploring the Hawke's Bay area..

The Criterion Art Deco Backpackers exceeds all expectations for budget accommodation with friendly and helpful staff, spacious kitchen area ,A relaxing lounge, a cozy large dining and television room with SKY TV, an entertaining pool table, table tennis , free WiFi internet in Lounge Area.and breathtaking sunsets from the verandah.

Terms & Conditions:
- Cancellations notified less than 48 hours prior to 02.00 pm on the expected date of arrival will incur a cancellation fee of one day's accommodation.
- Cancellations made more than 48 hours before 02.00 pm on the expected day of arrival, avoid a cancellation fee.
- In case no show, full charge of the total stay.
- Check in from 2 pm. Check out before 10 am
- Need to show photo ID on arrival.

- Reception hours 9.00 A.M. to 9.00 P.M
- Under 14 years always need an adult for check in
- No refunds for late arrivals and early check outs. View House Rules

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Reviews & Ratings

  • Value For Money 6.0

  • Security 5.0

  • Location 9.5

  • Staff 4.0

  • Atmosphere 5.5

  • Cleanliness 4.0

  • Facilities 4.0

Latest Reviews

  • 6.9


    24 Jun 2020
    Beautiful old building, but not the friendliest atmosphere. I felt a little uncomfortable at times as a Rather young single female traveller as there were mostly older men staying there - can be a bit of a funny mix. The bathrooms and kitchen were always very clean!! My room (booked a dorm but had it to myself yay) was very smelly so I had to sleep with the windows open. Still not sure where the smell came from as the room looked very clean! Would not stay again.
    Germany, Female, 25-30
  • 5.7


    01 Apr 2021
    The staff was rude on more than one occasion, the water quality was low, most of the facilities were currently unavailable except the kitchen.
    India, Mixed Group, 25-30
  • 5.1


    02 Apr 2021
    not again
    New Zealand, Male, 41+
  • 4.9


    15 Jul 2020
    Probably the worst hostel I’ve ever stayed in. Full of old men and families with young kids so there is absolutely no atmosphere. As a solo female traveller it was a really uncomfortable place to be - especially at night. The hallways smelled like cigarettes and generally the whole hostel was pretty run down and dirty - especially the common areas. The mattress I slept on was so thin you could feel the bed frame! The only good thing I guess was the location as it’s right in the centre of town.
    England, Female, 18-24
  • 4.9


    28 May 2020
    Nice old building but run down, not very clean and staff weren't helpful
    England, Male, 18-24
  • 4.6


    13 Nov 2020
    I couldn't stay the two nights, I felt not safe in the place. The furtiture is too old, and toilets were dirty and the matters really bad cuality. It was noisy all night, I Coul listen the party, and the water for the toilet. I could not sleep. Then I ask the reception for a refund because I did not want to stay other night there. It didn't receive any apology and I lost 75 dollars.
    Colombia, Female, 25-30
  • 3.4


    03 Dec 2020
    Stay away from this hostel. Room didn't smell good, and bed was uncomfortable. Facilities they listed (living room, kitchen, lounge and pool table) were at worst quality. Useless wifi. Water on shower wasn't any better. Looks like other tenants are mostly long timers, but the shady ones. No hostel atmosphere at all. Not recommend for single traveler/couple. Certainly I won't come back even if the room costs .50c /night.
    Indonesia, Male, 25-30
  • 3.4


    30 May 2020
    This hostel was very disappointing. The common rooms had a bad odor, there was maybe a handful of eating utensils, and a bad atmosphere. I was unfortunately placed in the company of a group of 20 people there to party for the weekend. They had zero respect for anyone else in the hostel and while you can’t help their attitude, the hostel management did nothing to quiet them down in the middle of the night. Just awful.
    Canada, Female, 25-30
  • 2.9


    01 Apr 2021
    First awful experience at a backpackers. Terrible atmosphere, noisy and staff won’t do a thing. Got out the very next day and the staff won’t refund, even after telling them the reasons. We are waiting to here from the owner as the staff don’t have any rights on the refund and it’s been 2 days no communication. Would not recommend this place to anyone. I’d would suggest you guys to take down this place from your website.
    New Zealand, Female, 25-30
  • 2.0


    20 Dec 2020
    Shoes got stolen, unclean, unsafe, police had to come into the hostel due to a domestic between two permanent residents. The people that lived there were un savoury, do not stay here if you’re a young traveler, it’s right in the heart of Napier but there are plenty of other hostels that you wouldn’t have to carry your belongings with you everywhere in fear of them being stolen. This ruined our trip to Napier, we paid for two nights, but left after one as we did not feel safe. DO NOT STAY HERE
    New Zealand, Couple, 18-24
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  • Linen Included
  • BBQ
  • Book Exchange
  • Cable TV
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Jobs Board
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Housekeeping
  • Internet Access
  • Reception (limited hours)
  • Wi-Fi