Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
8.8
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Crucero Hostel is an affordable bed, FREE bycicle and breakfast is perfect for people looking to make new friends, all the amenities you would expect from a Hostel and more.

Situated 750 meters from Tulum Ruins and the beach, 1500 meters from Tulum Town. Location makes getting around easy, we are just beside ADO Tulum Ruins bus Terminal. We can say Tulum Ruins and the beach are our backyard.

Crucero Hostel offers comfortable rooms with private bathroom and dormitories. You can expect great and friendly service, clean bedding, pool table, tour information, Bike, breakfast in a social atmosphere. In addition to the services offered, a communal kitchen, book exchange, affordable rooms, some with air conditioning and TV, free high speed WiFi.

Crucero Hostel Policies and Conditions:

Check in from 15:00 to 23:00 .
Check out before 12:00 .

Cancellation policy: 72 hours before arrival.
Payment upon arrival by cash.

Breakfast included.

General:
No curfew. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.0

  • Security 9.1

  • Location 9.1

  • Staff 9.6

  • Atmosphere 8.3

  • Cleanliness 8.4

  • Facilities 8.4


Latest Reviews

  • 10.0

    Superb

    06 May 2019
    Excellent hostel, friendly staff, met great people, the complimentary breakfast is amazing.
    Canada, Male, 25-30
  • 10.0

    Superb

    24 Apr 2019
    10/10 will stay again! Third time at the Crucero, best hostel I’ve found in Tulum. Free breakfast, free bikes, very close to the beach, quiet at night! Staff are great, Jorge is a knowledgeable local!
    Canada, Male, 25-30
  • 10.0

    Superb

    01 Apr 2019
    Just what i was looking for, nice little place, close to ruins/beach, free bicycle rentals(loved that!), nourishing breakfast(included). Hot shower. Ambient lighting of the grounds at night...can't beat the price for all that you get. Met some cool travelers from around the world, hung out in "the kitchen" playing cards or just chatting. If I return to Tulum I will stay here again for sure.
    USA, Female, 41+
  • 10.0

    Superb

    15 Mar 2019
    This hotel and hostel is one of the best I have ever been to. Equipped with friendly staff and amazing gourmet breakfasts ( many options) I was really impressed. BIKES- they have free bikes that you can use to bike to the beach or town. 8 min bike ride to the centre of downtown and IT's 5 min from the Ruins and beach with bike path. The staff are warm and genuine and the place is beautiful set up with hammocks and coconut trees, etc. Laundry service on site and the best deal in Tulum I found.
    Canada, Female, 25-30
  • 10.0

    Superb

    11 Mar 2019
    This hostel was perfect for seeing the talum ruins. The hostel is right off 307 and the entrance. They have bikes you can borrow and get a jump on the crowds. The breakfast was filling,your choice of ham and cheese omelets or baritos. Jorge was helpful,friendly and knew all the best spots to eat in talum. Overal, a wonderful stay for the price
    USA, Female, 41+
  • 10.0

    Superb

    25 Jan 2019
    Amazing breakfast, lovely staff, very friendly cats, and free bikes! All of the bikes worked while we were around. I'd definitely stay here again. The mattress quality was quite high as well, we had a private room.
    Canada, Female, 18-24
  • 9.1

    Superb

    05 Apr 2019
    It's a nice quiet location that is clean and somewhat convenient. There are mosquitoes outside, but only at night, the beds are fairly hard but are clean and the water pressure can run down but it doesn't take too long to recharge. Free bike rental was a plus especially for the ruins but the ride into town is fairly long. The free breakfast is well done and the staff are friendly. All in all it's a great value compared to other hostels that we visited.
    USA, Male, 41+
  • 7.7

    Very Good

    07 Jan 2019
    The location is very good, on the outside area of Tulum, but the beds I think might have bed bugs and there is no hot water.
    Mexico, Female, 25-30
  • 5.4

    Rating

    20 Apr 2019
    The bed was horrible, the springs in the maddress poked me the whole night. The sheets were stained. We got no hot water in the shower and no hot or cold water the next day, we couldn’t even flush the toilet. There were holes in the door and in the net covering the windows so we had a lot of flyes in our room. The only good thing was the location, but only if your sole purpose is to visit Tulum ruins otherwise the hostel is 2km from town and nothing to do there in the night.
    Iceland, Couple, 25-30
  • 3.1

    Rating

    23 Dec 2018
    Constant problems here... Only thing is good breakfast. 1st room had ants, mosquitos, and no hot water. The 2nd room they put us in was not clean; spider webs, bugs, sticky and dusty counter tops and floor. Had terrible WiFi in both rooms. Worst two nights there was no water coming out of the shower head. The guy was “fixing” it, after 2 hours I check with the front desk again and was told the guy went home, leaving the problem unfixed. We also had our clothes washed and some items were lost.
    Canada, Mixed Group, 25-30
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Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Cooker
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Self-Catering Facilities
  • Wheelchair Friendly
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Currency Exchange
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
  • Wake-up calls
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities
Entertainment
  • Board Games
  • Wi-Fi


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