Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Dona Carmen Hostal is an economic accommodation, where all the people from around the world are welcome! We hope you will enjoy your time in Havana and from visiting my house; you will have only good memories.

We are located in a quiet place, 3 min walking from San Jose ferry, Etecsa office and money exchange office, 15 minutes walking from Capitol and Old Havana Center.

Two private rooms with a double bed for a travellers, “maleteros”, and good people.

Dona Carmen Hostal's Policies & Conditions:

Payment upon arrival by cash.
Cancellation policy: 24h before arrival.

Check in until 23:55.
Check out before 13:00.

Taxes included.
Breakfast not included - 5.00 USD per person per day.

No curfew.
24/7 Reception. View House Rules

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Reviews & Ratings

  • Value For Money 8.0

  • Security 10.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 10.0

  • Cleanliness 8.0

  • Facilities 10.0

Latest Reviews

  • 10.0


    02 Jun 2018
    Dona Carmen hostel made us feel so so welcome and made their home ours!! The whole family were so friendly and helpful and went the extra mile to ensure we knew the city before we left. The bed was comfortable and the casa was in a safe location in great walking distance to the amazing atmosphere of Havana centre. We stayed 2 nights at the start and then we returned for another 2 nights before we flew on. Thanks for a fabulous stay, we highly recommend you!!
    England, Couple, 25-30
  • 9.4


    10 Nov 2019
    Doña Carmen and her family were very hospitable! She will go out of her way to make sure you are comfortable and are enjoying your stay. Further south in town but not too bad a walk. I would recommend. Thanks!!
    USA, Mixed Group, 25-30
  • 8.9


    19 Dec 2017
    Carmen is a very friendly, natural and welcoming host. As a home stay property this is the real deal. No luxuries but you wouldn’t expect them at this price. The bed is comfortable and breakfast is good. Area felt safe, only 10 minute walk from old Havana.
    England, Male, 41+
  • 8.0


    05 Jan 2018
    Staying at Carmens Casa Particular is a 100% cuban experience. Carmen really cares for her guests. She offers breakfast and organises stays in other cities, like Viñales. Her almost 22 years old son speaks English. The Casa is in a little street, a bit noisy sometimes (as Havana is) and possibly not ideal for non-smokers. It is in walking distance to the Rum Museum, Malecon, the Capitol or the Museum of the Revolution. The bathroom is shared, with warm water. Gracias por todo, Carmen y Deivis!
    Switzerland, Male, 31-40
  • 6.0


    02 Mar 2019
    Lovely welcoming family. Shared bathroom wasnt very clean. Feel you can stay in nicer accommodation for that price
    England, Mixed Group, 25-30
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  • Towels Included
  • Breakfast Not Included
  • Card Phones
  • Hot Showers
  • Self-Catering Facilities
  • Late check-out
  • Reception (limited hours)
Food & Drink
  • Café
  • Tea & Coffee Making Facilities