Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Helpful Staff
  • Excellent Cleanliness
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Property Description

El Caracol offers a range of accommodation options including cozy private rooms and modern, self contained mini-apartments. We have implemented all of the biosecurity protocols and our priority is your comfort and peace of mind. For this reason, we can arrange zero contact check in and check out if you prefer, with a member of our team contactable 24 hours a day. We also have our cleaning and customer service team on hand every day in our on-site café to make sure that you find everything that you will need during your stay at El Caracol.

We have FREE high speed WiFi internet for guest use.

Our popular café is located on the ground floor, where we serve the region´s finest coffees, fresh fruit juices, delicious homemade cakes and snacks and a selection of hearty breakfast options.

We offer an optional housekeeping and laundry service (additional charges apply).

The top rated tour agency Popayan Tours has their office right next door where they can help you to book a number of activities and services such as hiking Puracé volcano, mountain biking the Andean trails, visiting local indigenous communities and UNESCO archeological sites Tierradentro and San Agustin, or simply arranging private transport locally or countrywide. View House Rules

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Reviews & Ratings

  • Value For Money 7.0

  • Security 9.0

  • Location 9.0

  • Staff 6.0

  • Atmosphere 6.0

  • Cleanliness 8.0

  • Facilities 6.0

Latest Reviews

  • 9.4


    29 Feb 2020
    Nice hostel located in the center of Popayan, easy access to everything you need and only about 30 minutes walk from the bus depot
    France, Couple, 41+
  • 9.1


    15 Dec 2019
    Cheap and located near main points of interest. Basic but nice, good value for money.
    France, Couple, 31-40
  • 8.6


    09 Jan 2020
    We liked our stay here even though my boyfriend had a minor bedbug situation. they reacted quickly and thoroughly, so it was all good! The staff is friendly and the Coconuco bike tour we booked through them was fun. The seating area in front of the reception is good to meet people. Dorms were clean.
    Switzerland, Couple, 25-30
  • 8.6


    13 Sep 2019
    They told me that no private rooms were available after I had already booked through this website, but everything else was fine.
    USA, Male, 18-24
  • 8.3


    11 Mar 2020
    Coffee in the Café is great, nice place to work/chill cafe-style. The hostel doesn't really offer that much next to that. Bed was hard and pillows cheap (private room 4) but ok to sleep in.
    Netherlands, Couple, 25-30
  • 8.3


    07 Jul 2019
    Dorms can get a bit musty through the day due to the lack of windows but they air out if the doors are left open for a bit. Brilliant location and very clean. Coffee shop does great coffee! Staff were very friendly and helpful, and the free bikes are a great idea. Would be nice to have lockers in the rooms rather than in the communal area, but it still felt very safe and secure. Thanks for a lovely stay!
    England, Female, 31-40
  • 7.7

    Very Good

    17 Apr 2019
    Location was great. Free computers and bikes for guests. Breakfast not included but attached cafe makes a tasty mini-quiche and coffee. Not much of a social atmosphere and wifi often doesn’t work if you are in the last room after the kitchen. Good for a short city visit.
    Canada, Female, 41+
  • 7.4

    Very Good

    11 Feb 2020
    Pro: The Coffee is good and the stuff was nice and helpful. Contra: I had bedbug bites on my legs after one night and the bathrooms were not really clean.
    Germany, Female, 25-30
  • 7.1

    Very Good

    21 Feb 2020
    The bathroom was dirty but all in one was the hostel alright.
    Germany, Female, 18-24
  • 7.1

    Very Good

    22 May 2019
    The room was really loud and bright, we had to move room as my roomate got bitten in the bed several times so i didnt want stay there..everything looked clean ttho and the staff were nice , wifi was working
    Hungary, Female, 31-40
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Bicycle Parking
  • Breakfast Not Included
  • Common Room
  • Hot Showers
  • Meeting Rooms
  • Self-Catering Facilities
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Cafe
  • Board Games
  • Wi-Fi