Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Free cancellation till 78 hours before arrival
If the group cancel after 78 hours will lose the deposit of 50 %.
No show lose 50 % deposit.
Reduction in numbers no admited after the payment of deposit.

Additional Terms and Conditions

To book need 50 % deposit in advance and the balance at the arrival.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Emotion Tulum Hotel & Hostal

Book more than 2 days in advance for Free Cancellation.
  • Wonderful Location
Read all reviews

Property Description

1 View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 4.0

  • Security 8.0

  • Location 8.0

  • Staff 2.0

  • Atmosphere 2.0

  • Cleanliness 2.0

  • Facilities 2.0

Latest Reviews

  • 10.0


    17 Nov 2019
    It was great! the staff was very kind to explain us all about cenotes and mayan ruins and transport routes. The room always was clean and a good quality bed. plus, they rented us a couple a bikes (really good price). Recommended 100%
    Colombia, Couple, 25-30
  • 10.0


    19 Mar 2019
    Great location, lovely staff, allf fa ilities clean! Lovely breakfast on the rooftop , gracias!
    Ireland, Female, 25-30
  • 9.7


    14 Apr 2019
    Location: It’s super close to the bus station. There’s a supermarket, Chedraui, nearby, which has a ton of different ATMs (20 min walking). It takes about an hour to walk to the beach/ruins. Amenities: The hostel does have a few bikes that you can rent for $90MXN/day and locks are included. Bring your own lock for lockers though. They have a pretty small lounge area, but we were able to watch S8E1 of Game of Thrones in English with Spanish subtitles! Staff: Friendly 👍🏼
    USA, Female, 25-30
  • 9.4


    23 Dec 2019
    Good value, great staff.
    India, Male, 41+
  • 6.6


    11 Jun 2019
    Don't count on the breakfast. It's just cornflakes in a tupperware and that's all. The hostel was empty so no atmosphere in it at all. The bikes from the hostel aren't good, i'd recommend renting them from elsewhere for 20pesos more. But the room was clean. I put all my dirty clothes on the floor and the cleaner folded them all and put them on the bed, which was really nice of her. The hostel is convenient but really basic.
    France, Male, 25-30
  • 6.0


    24 Feb 2019
    Way too noisy with the bar and loud music from nearby restaurants all night long!!!! The breakfast is not good at all. Clim not strong enough. Dorms too packed with beds very close to each other.
    France, Female, 25-30
  • 5.4


    03 Jan 2020
    This hostel is very centrally located on the Main Street, 5 min walks from ADO bus station. However, the hostel needs better security. Rooms have no locks on any doors, no lockers in room to keep your stuff in (there are lockers downstairs by the reception you can use instead, a bit inconvenient), common space is not indusive in meeting people, no hot water for showers. I only stayed one night and moved elsewere after...
    USA, Female, 25-30
  • 5.1


    02 Jan 2020
    Stayed in a dorm room which has no security (door key or locker) so unsure if that in combination with the hostel being open to the main street resulted in someone in my bed late one night. The staff had no idea what was going on, only one staff member was helpful and useful but only found him at the end of our stay. Showers/toilets are pretty open to the main corridor, nothing fancy but average at best. I didn’t experience much social atmosphere while I was there. Certainly not the 9+ rating
    Australia, Couple, 25-30
  • 4.6


    18 Apr 2019
    With little much can be improved, TAKE LOCK, careful with shower cleanliness and the room had an open window to the main street cant sleep there and will get bit by moskitoes.
    Honduras, Couple, 25-30
  • 4.0


    30 Dec 2020
    It is the cheapest place in Tulum and the service is lower than expected. Dont let the staff give you the beds next door to the laubdry, there is an out of his mind cleaning guy that will drive you crazy with his unpoliteness
    Argentina, Male, 25-30
Read all reviews


  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Linen Not Included
  • Microwave
  • Outdoor Terrace
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Housekeeping
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire