Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Free cancellation till 78 hours before arrival
If the group cancel after 78 hours will lose the deposit of 50 %.
No show lose 50 % deposit.
Reduction in numbers no admited after the payment of deposit.

Additional Terms and Conditions

To book need 50 % deposit in advance and the balance at the arrival.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Emotion Tulum Hotel & Hostal

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

1 View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.0

  • Security 10.0

  • Location 10.0

  • Staff 8.0

  • Atmosphere 6.0

  • Cleanliness 9.0

  • Facilities 7.0

Latest Reviews

  • 10.0


    19 Mar 2019
    Great location, lovely staff, allf fa ilities clean! Lovely breakfast on the rooftop , gracias!
    Ireland, Female, 25-30
  • 9.7


    14 Apr 2019
    Location: It’s super close to the bus station. There’s a supermarket, Chedraui, nearby, which has a ton of different ATMs (20 min walking). It takes about an hour to walk to the beach/ruins. Amenities: The hostel does have a few bikes that you can rent for $90MXN/day and locks are included. Bring your own lock for lockers though. They have a pretty small lounge area, but we were able to watch S8E1 of Game of Thrones in English with Spanish subtitles! Staff: Friendly 👍🏼
    USA, Female, 25-30
  • 8.0


    25 Nov 2018
    Bien situé en face des arrêts de colectivo et au centre de la rue principale. Le staff est très sympa et accueillant. Les douches et WC sont convenables mais pas très propres en fin de journée. On était dans le dortoir de 14 qui est plutôt spacieux par contre les casiers ne sont pas dans la chambre. En bref, ok par rapport au prix et offres concurrentes.
    France, Couple, 25-30
  • 7.7

    Very Good

    02 Jan 2019
    Great location and clean. Our air con was broken though.
    Ireland, Couple, 25-30
  • 6.9


    20 Feb 2019
    staff was very nice but this place is overpriced big time.
    Canada, Mixed Group, 41+
  • 6.9


    21 Jan 2019
    Overall a decently cute little hostel. Pros: lockers are available if you bring a lock, walking distance for Tulum Pueblo, Staff were always pretty friendly and helpful, The price was really reasonable. Cons: Other than the lockers, there is no security, It’s not really set up well for socializing; there is a roof terrace with some sparse furnishings advertising a nightly bar that was never open, advertised free wifi and air conditioning but neither worked well if at all.
    Canada, Couple, 25-30
  • 6.6


    11 Jun 2019
    Don't count on the breakfast. It's just cornflakes in a tupperware and that's all. The hostel was empty so no atmosphere in it at all. The bikes from the hostel aren't good, i'd recommend renting them from elsewhere for 20pesos more. But the room was clean. I put all my dirty clothes on the floor and the cleaner folded them all and put them on the bed, which was really nice of her. The hostel is convenient but really basic.
    France, Male, 25-30
  • 6.6


    13 Mar 2018
    Its centrally located with a rooftop. Room is big enough for 14 people but bathroom is very unclean most of the time. The staff is helpful but as they dont really speak english which ia harder for communication. The kitchen is non existent. 9/10 times is not working. Its good to crash here for a few days good value for money.
    Hong Kong, Female, 31-40
  • 6.0


    24 Feb 2019
    Way too noisy with the bar and loud music from nearby restaurants all night long!!!! The breakfast is not good at all. Clim not strong enough. Dorms too packed with beds very close to each other.
    France, Female, 25-30
  • 4.6


    18 Apr 2019
    With little much can be improved, TAKE LOCK, careful with shower cleanliness and the room had an open window to the main street cant sleep there and will get bit by moskitoes.
    Honduras, Couple, 25-30
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  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Linen Not Included
  • Microwave
  • Outdoor Terrace
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Housekeeping
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Restaurant