Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, Business Trip, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

City Express Hostel is open from last two years and is constantly getting great reviews from our Guests, who frequently come back to us. We have 17 dorms, 18 bathrooms and big dining hall where we serve breakfasts.

Our hostel is located close to many attractions in Kraków. 10 minute walk and you can find yourself in the middle of the Main Square or Jewish Quarter. If you are scared you will get lost - you can always ask our helpful Staff for a city map.

Our front desk is open 24 hours. All receptionists with pleasure will clear any doubts you might have or give great recommendations where to eat, drink and have fun in Cracow at any given time - day or night. Our main goal is to make sure every Guest feels comfortable and happy.

Our guest are welcome to leave their luggages in lockers located in our hostel lobby before check in or after their check out. Guest are also allowed to use WiFi and computers available in the lobby. We also have a vending machine full of delicious snacks and drinks, which you can enjoy on our comfortable sofas.

At the reception desk you can buy few necessities like: shampoo, shower gel, shaving kit, toothbrush and toothpaste.You can also ask about free earplugs - if you are losing sleep cause of snoring roommate.

In our hostel we have dormitory rooms for 8, 10 and 12 people. Bathrooms are located in front of every room. We offer coeducational rooms but also strictly male or female dorms. Part of rooms have AC available. Every guest after paying deposit receives a wristband, key to the room and locker located next to the bed. Every bed has a very comfortable mattress with additional padding and sheets. Bed linen includes a sheet, duvet and pillow with pillowcases.

Below you can find few most important informations and City Express Hostel policies & conditions:

Check in from 3:00 p.m
Check out before 11:00 a.m

Cancellation policy: 24 h before arrival.
Payment upon arrival by cash, credit cards, debit cards. This property might pre-authorize your credit card before your arrival.
24/7 reception.
At check-in we charge a 20 PLN, 5$ ,£5 or € 5 (only in cash) deposit for the keys and wristband which is refundable at check-out when both items are returned.
Quiet hours between 10 p.m and 6 a.m
Prices include taxes.
Breakfast is not included.
Private parking is possible on site with additional cost (reservation is needed).
We do not accept customers younger than 16 years of age.
The desire to receive an invoice must be notified to the City Express Hostel reception at the latest upon check-in before payment. Otherwise, Guests will not be able to receive the invoice. View House Rules

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Reviews & Ratings

  • Value For Money 9.5

  • Security 9.6

  • Location 9.5

  • Staff 9.6

  • Atmosphere 8.7

  • Cleanliness 9.5

  • Facilities 9.6

Latest Reviews

  • 9.7


    08 Nov 2019
    Low price but pretty decent facilities. Staff is really nice. The showers were a little dirty sometimes but they got cleaned pretty fast.
    Netherlands, Mixed Group, 18-24
  • 9.7


    04 Nov 2019
    Pros: -Super friendly staff -Utterly comfortable fluffy beds, pillows and quilt, almost perfect for sleep and jumping of course - Ideally located with market, public transport and most places to visit at walkable distance - Downloaded at speed of 15 mbps - Pub Crawl - Hygiene, toilets are ultra clean - Kitchen is open all the time - Good breakfast Cons: - Vibe can vary. One day it was full, next day few faces were there. - No space to sit on lower bunker Stayed twice, recommended.
    India, Male, 25-30
  • 9.4


    09 Jan 2020
    I was surprised at the value got for your money at this hostel. It is so clean and big. The bathrooms have been the best on my entire trip through Europe. Little bit far out of the main city area, but you can get there in 15 minutes walk. A little over a mile from the main Flix bus stop. They give you lots of maps and information. Funny signs everywhere. Wi-Fi doesn’t quite reach the public areas but it does reach the bedrooms. Would highly recommend! Will stay here again! Nicest staff!!!
    USA, Female, 25-30
  • 9.1


    16 Jan 2020
    Excellent value, friendly and helpful staff. Great location. Breakfast was good. Hostel is generally kept very clean. Lockers in dorms are a good size but personal space is tight. Each dorm has its own bathroom across the corridor which is ok because if 'yours' is busy you can use another. It would help to add either paper towels or hand dryers to bathrooms, it was the only slight annoyance. Showers are superb. Watch out for odd step heights at bottom of top flight and at top of bottom flight.
    England, Male, 41+
  • 9.1


    07 Jan 2020
    It was a great time to stay in Krakow. The hostel's location is quite nice but would have been better if much closer to the old city. The staff is great, they provided some nice advise on tours around. The price is an absolute bargain as well. Recommended.
    Germany, Male, 18-24
  • 9.1


    31 Dec 2019
    Good value for money, clean, very friendly staff. Would stay there again.
    Poland, All Female Group, 31-40
  • 8.6


    03 Jan 2020
    Great hostel in krakow, short walk to main square and close to the castle and Old Town. Very clean place, comfy beds, great facilities and lovely staff. If you are after a quiet and relaxing hostel then this is perfect for you.
    Australia, Female, 18-24
  • 8.0


    06 Jan 2020
    I would reccomend staying here if you just need a place for one or two nights. However more than that I would not do as there is not much of a vibe at th ehostel, hence the name "Express" I guess. One annoying thing is that upon arrival you need to have cash to pay a door key deposit, and you are also handed a multiuse bracelet to know that you are the hostel guest.
    Russia, Male, 18-24
  • 8.0


    31 Dec 2019
    The bathrooms should have been much cleaner.
    Greece, Female, 18-24
  • 6.9


    10 Nov 2019
    No Frills is exactly how I would describe this; the rooms were very sterile - and the entire hostel lacked energy. I am very grateful I had a friend traveling with me, or else it would have been very lonely. The guests at the hostel did not create a warm or welcoming environment (and I assumed it was a one off when reading the reviews) - it wasn't. Breakfast: did not have it - they do not have proper coffee (instant coffee is available). Bathrooms were clean and each had its own shower.
    Canada, Female, 25-30
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Common Room
  • Dishwasher
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • Airport Transfers
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Vending Machines