Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Fortel Hostel is located in the heart of Old San Juan, our hotel has been remodeled, replenished, fully furnished and redesigned for the modern traveler. With everything you'll need to stay connected while offering plenty of opportunities to unplug and unwind.

Delicious food, world-class bars, beautiful sights, and plenty of attractions to visit, all within walking distance of Fortel. And if you think you’ve seen everything the capital city has to offer (which we seriously doubt), you’re a short drive from a handful of beautiful beaches, the bustling Condado neighborhood, and the rapidly expanding Santurce arts district. Popular points of interest near the accommodation include La Puntilla and Fort San Felipe del Morro .

Provides adults-only accommodation with a restaurant, a shared lounge and a garden. Among the facilities at this property are a shared kitchen and a concierge service, along with free WiFi throughout the property. Every room comes with air conditioning and a shared bathroom.

Fortel Hostel Policy and Condition:

Cancellation Policy: 72h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 15.00 to 20.00
Check out before 11.00

Payment upon arrival by cash, credit, debit cards
Taxes not included (9%)
Breakfast not included

Reception from 15:00 to 20:00
No curfew
Over 18 years old View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.1

  • Security 9.5

  • Location 9.8

  • Staff 9.0

  • Atmosphere 8.8

  • Cleanliness 8.7

  • Facilities 9.1

Latest Reviews

  • 10.0


    24 Aug 2021
    Great place in a great location. The place is clean and air conditioned. The staff is super nice and helpful, Carla was very good with suggestions. Also it is very safe. They provide you with a locker and nobody can access the rooms without a key. There were full bathrooms with amazing shower. Couldn't have found a better place. Would recommend it to everyone.
    USA, Male, 18-24
  • 10.0


    08 Aug 2021
    This place was great! Very clean, hot water, cool rooms. No breakfast but still worth it. Lockers were big enough for my entire suitcase to fit in. Major plus!! Also staff is amazing, highly recommended.
    USA, All Female Group, 25-30
  • 10.0


    06 Aug 2021
    My first solo trip! Made friends and memories that will last a lifetime. Great location, plenty of space to keep valuables locked up, wifi is great. Gabriel, front desk guy, recommends great locations from dancing to food. 10 out of 10 would go again.
    USA, Female, 18-24
  • 10.0


    12 Jul 2021
    This was my first time staying at a hostile with my friend & it was actually an amazing experience. I think we got really lucky because of the manager Carlos. He made our stay unforgettable. Carlos went above & beyond to provide extra services if needed. He showed us around & tried to help us as much as possible while helping others who were staying at the hostile as well. As for the hostile its self, it was extremely clean & located the middle of everything. Definitely would recommend!
    USA, Female, 18-24
  • 9.7


    03 Sep 2021
    This was my first stay at a hostel; I’m sure there will be more. Bed room was clean and well air conditioned. The bathrooms are not air conditioned. While I took as cool of a shower as I could withstand; it was still hot and humid in the bathroom as I was finishing after my shower. I was in PR just for the Labor Day weekend and I wanted to focus on Old San Juan — Fortel is a great location right in Old San Juan
    USA, Male, 41+
  • 9.7


    01 Sep 2021
    Excellent location right in the middle of Old San Juan and minutes' walk from both the Spanish forts. The guy who worked the desk (whose name... I did not get?) was very sweet and very helpful. I was there for a very short time, but all in all I would recommend. (Just wish they offered breakfast!)
    USA, Female, 41+
  • 9.7


    31 Jul 2021
    All of the staff are so nice! Gabe was great!
    USA, Female, 18-24
  • 9.1


    21 Jul 2021
    Few minutes walk to great dancing bars. A/c is perfect and a decent social atmosphere inside. One of the employees is incredibly helpful with recommendations and has the cutest dog!
    USA, All Male Group, 18-24
  • 8.6


    22 Jul 2021
    My flight arrived at 11:45pm. The hostel cannot check people in after 9pm and this was not mentioned on the website. I was almost homeless the first night had it not been for a really nice man who worked at another hotel who worked the phones for 2 hours working to find me a room in another hotel for $200 so I could lay my head to sleep!! Absolutely terrible!
    USA, Male, 41+
  • 3.1


    13 Sep 2021
    They charged us for 2 days after we checked out, and we didn’t even stay there. We feel robbed. Front desk receptionist rude and lied to us. Bathrooms & kitchen were dirty and gross. Quiet hours were not enforced and we got little to no sleep.
    USA, Couple, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Ceiling Fan
  • Common Room
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Microwave
  • Reading Light
  • Security Lockers
  • Utensils
  • Washing Machine
  • 24 Hour Security
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi