Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Fortel Hostel is located in the heart of Old San Juan, our hotel has been remodeled, replenished, fully furnished and redesigned for the modern traveler. With everything you'll need to stay connected while offering plenty of opportunities to unplug and unwind.

Delicious food, world-class bars, beautiful sights, and plenty of attractions to visit, all within walking distance of Fortel. And if you think you’ve seen everything the capital city has to offer (which we seriously doubt), you’re a short drive from a handful of beautiful beaches, the bustling Condado neighborhood, and the rapidly expanding Santurce arts district. Popular points of interest near the accommodation include La Puntilla and Fort San Felipe del Morro .

Provides adults-only accommodation with a restaurant, a shared lounge and a garden. Among the facilities at this property are a shared kitchen and a concierge service, along with free WiFi throughout the property. Every room comes with air conditioning and a shared bathroom.

Fortel Hostel Policy and Condition:

Cancellation Policy: 72h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 15.00 to 20.00
Check out before 11.00

Payment upon arrival by cash, credit, debit cards
Taxes not included (9%)
Breakfast not included

Reception from 15:00 to 20:00
No curfew
Over 18 years old View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.2

  • Security 9.5

  • Location 9.8

  • Staff 9.2

  • Atmosphere 8.7

  • Cleanliness 8.8

  • Facilities 9.2

Latest Reviews

  • 10.0


    05 Jun 2021
    Best hostel I stayed in in Puerto Rico with a beautiful charme! Very clean, new and in the heart of the beautiful Old San Juan. Everything there is in a walkable distance and the hostel is in one of the colorful beautiful historic houses of the city. The hostel has only 12 beds which gives a super relaxed atmosphere. The common area is super nice too and provides enough space. The hostel staff is super friendly and welcoming. They give tips and even took me at 5am to the airport - thank you!
    Germany, Female, 18-24
  • 10.0


    03 Jun 2021
    Not over hyping it, it was a laid back hostel with reslly accommodating and kind staff, Carlos and Baseerah were really amazing! They helped me make the best of what was initially a bad trip after losing my debit card at the airport, Baseerah is really trustworthy and so is Carlos, they will make sure your comfortable and good without being all over you. Angelica was also really sweet and stayed in touch throughout the entire trip to ask if my stay was comfortable. I WILL GO BACK! ❤️😍
    USA, Female, 18-24
  • 10.0


    01 Jun 2021
    It was an amazing hostel. Very clean and organized, probably the best option to stay at Old San Juan since you can explore the whole area without needing extra transportation. I wished I could stay more nights there!
    Mexico, Male, 31-40
  • 9.7


    11 Jun 2021
    We enjoyed our time at Fortel & def recommend. Carlos was very helpful during our stay w/ anything we needed & even drove us to the airport early in the morning on the day of our departure. Pros: location- in the heart of Old San Juan, endless bars, restaurants & sightseeing at ur fingertips, AC works very well in the bedrooms & u can adjust it as u like, the place is modern & up to date, nice sized lockers. Cons: thin mattress, bring shower shoes, noise from street/common room in front room.
    USA, Couple, 25-30
  • 9.4


    20 May 2021
    I loved this place, great place to stay!!!
    Brazil, Female, 18-24
  • 9.4


    01 May 2021
    Great location, close to restaurants.
    Ecuador, Female, 25-30
  • 9.1


    10 Jun 2021
    My trip to San Juan was my first time in Puerto Rico and my first solo trip as a female. This hostel was the PERFECT location for young travelers. Tourist targeted, but you can easily get out of Old San Juan and see where locals live too.
    USA, Female, 18-24
  • 8.3


    15 May 2021
    Very good hostel, extremely clean, on the fancier side of hostels. Great location for staying in old San Juan, however if you’re first priority is a social hostel to make friends, go to casa Santurce.
    USA, Male, 18-24
  • 6.6


    01 Jun 2021
    One of my not so good experiences hostelling...this partly stemmed from inconsiderate roommates; however bathroom floor was soaked and dirty, no luggage storage options and very strict no check in before 3pm which means wandering around with everything in the heat. most hostels have maps, ideas of things to do and a more welcoming environment that I didn’t really get here. Pros was in the bedrooms at least the air conditioning worked well, location in old San Juan was great as well.
    USA, Female, 25-30
  • 6.6


    19 May 2021
    Cons: Cleanliness was a major issue. The bathrooms were rarely cleaned. Toilet paper was everywhere and surfaces were gross. Same could be said about the kitchen. Trashcan overflowing, fridge packed and disgusting. In short, it had the cleanliness of a party hostel, but with none of the vibe. Bas was rude and unprofessional. She acted like guests were inconveniencing her. Pros: Location was great, common room and bedrooms were nice. Carlos was very nice and helpful.
    USA, Male, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Ceiling Fan
  • Common Room
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Microwave
  • Reading Light
  • Security Lockers
  • Utensils
  • Washing Machine
  • 24 Hour Security
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi