Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Fortel Hostel is located in the heart of Old San Juan, our hotel has been remodeled, replenished, fully furnished and redesigned for the modern traveler. With everything you'll need to stay connected while offering plenty of opportunities to unplug and unwind.

Delicious food, world-class bars, beautiful sights, and plenty of attractions to visit, all within walking distance of Fortel. And if you think you’ve seen everything the capital city has to offer (which we seriously doubt), you’re a short drive from a handful of beautiful beaches, the bustling Condado neighborhood, and the rapidly expanding Santurce arts district. Popular points of interest near the accommodation include La Puntilla and Fort San Felipe del Morro .

Provides adults-only accommodation with a restaurant, a shared lounge and a garden. Among the facilities at this property are a shared kitchen and a concierge service, along with free WiFi throughout the property. Every room comes with air conditioning and a shared bathroom.

Fortel Hostel Policy and Condition:

Cancellation Policy: 72h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 15.00 to 20.00
Check out before 11.00

Payment upon arrival by cash, credit, debit cards
Taxes not included (9%)
Breakfast not included

Reception from 15:00 to 20:00
No curfew
Over 18 years old View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.7

  • Security 9.8

  • Location 10.0

  • Staff 9.9

  • Atmosphere 9.6

  • Cleanliness 9.7

  • Facilities 9.7

Latest Reviews

  • 10.0


    28 Mar 2021
    This place was hands down the best hostel I have stayed in. I met so many wonderful friendly people in my room that i was able to go out with at night. The staff was very vigilant and it was always clean in the common areas. It was also really nice location to a lot of foods options and walking distance to a lot of tourist main attractions. Definitely recommend
    USA, Female, 25-30
  • 10.0


    17 Mar 2021
    This was my first time staying in a hostel and I was blown away at how great of a choice I made when choosing fortel!! The price was great, located right in the heart of old San Juan near all the action. The beds were so comfortable and the blanket was my favorite. Rooms were very clean and it was surprisingly peaceful so I was able to get rest when needed. Carlos the hostel manager was perfect he gets a 10 out of 10 from me, he made me so comfortable like my own personal tour guide.
    USA, Female, 31-40
  • 10.0


    13 Mar 2021
    It's a great place, it's most likely you meet someone like you if you like clean and quiet dorms.... The staff is great thanks for everything!
    USA, Female, 31-40
  • 10.0


    26 Feb 2021
    Adorable hostel right at the heart of old San Juan! I am so so happy I found this little gem to stay during me travels. Very clean, perfect location, and everyone was so friendly. Thank you for a wonderful stay!!!!
    USA, Female, 25-30
  • 10.0


    16 Jan 2021
    I’ve been fortunate enough to stay in a lot of hostels all over the world... some good, some not so good. Fortel Hostel is undoubtably one of the best I’ve ever been to. Staff is great and even during a pandemic was unbelievably accommodating. I can’t recommend staying here enough. It’s worth every cent.
    USA, Male, 25-30
  • 10.0


    12 Jan 2021
    Stay Here! Oh my! Best hostel I’ve ever stayed in. New. Clean. Secure. Middle of Old San Juan with food Everywhere. Owner and staff are pure gems! Wish I had found it earlier in my stay. I’d live there! So awesome!
    USA, Female, 41+
  • 10.0


    01 Jan 2021
    despite a tumultuous covid effect, staying at fortel was beyond the ultimate-prize during my visit in PR. i had accommodation options around the island, nope! fortel it was. i felt safe, well cared for and in great company. a big thank you to both, paolo and angelica for making sure we all "followed protocol" -- damn covid. and for making us all feel part of the family. puerto rico is a big family! so i was their cousin, i guess. uncle fernando to caitlyn and orlando. in all, a fabulous stay.
    Mexico, Male, 41+
  • 9.7


    15 Mar 2021
    It's wonderful!
    USA, Female, 31-40
  • 8.9


    10 Mar 2021
    Everything was great except the check in process. I got there a few minutes before check in time and was attended 40 minutes after check in time. I was outside in the heat with my luggage because employees were not there yet. Other than that I loved my stay. Will revist!
    USA, Female, 25-30
  • 8.6


    02 Apr 2021
    Great spot in Old San Juan for a weekend trip. Nice vibe, easy to meet other travelers, and shared bathrooms are kept quite clean. Small but serviceable kitchen, and plenty of terrific eateries all around.
    Canada, Female, 31-40
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Ceiling Fan
  • Common Room
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Microwave
  • Reading Light
  • Security Lockers
  • Utensils
  • Washing Machine
  • 24 Hour Security
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi