Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Fortel Hostel is located in the heart of Old San Juan, our hotel has been remodeled, replenished, fully furnished and redesigned for the modern traveler. With everything you'll need to stay connected while offering plenty of opportunities to unplug and unwind.

Delicious food, world-class bars, beautiful sights, and plenty of attractions to visit, all within walking distance of Fortel. And if you think you’ve seen everything the capital city has to offer (which we seriously doubt), you’re a short drive from a handful of beautiful beaches, the bustling Condado neighborhood, and the rapidly expanding Santurce arts district. Popular points of interest near the accommodation include La Puntilla and Fort San Felipe del Morro .

Provides adults-only accommodation with a restaurant, a shared lounge and a garden. Among the facilities at this property are a shared kitchen and a concierge service, along with free WiFi throughout the property. Every room comes with air conditioning and a shared bathroom. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.0

  • Security 9.4

  • Location 9.8

  • Staff 8.9

  • Atmosphere 8.4

  • Cleanliness 8.6

  • Facilities 8.5

Latest Reviews

  • 10.0


    07 Jul 2022
    Convenient location. Never had to wait for a shower/bathroom.
    USA, Female, 18-24
  • 10.0


    06 Jun 2022
    This was an amazing experience for both my husband and I. we highly recommend this place, great location, very comfortable beds, super clean facilities, friendly staff and very safe. We will definitely come back.
    USA, Female, 41+
  • 9.7


    04 Jun 2022
    Clean, quiet, and very well located! There was some construction noise during the week, but that seems to be inevitable in Old San Juan. Absolutely loved staying here!!
    USA, Male, 18-24
  • 9.4


    31 Jul 2022
    Great place to stay. Everyone was nice and it was a nice quiet place.
    USA, Female, 25-30
  • 9.1


    13 Jul 2022
    Nice place, clean, well located and friendly staff. Only a couple of minor issues I found during my stay. First one, which I understand is probably out of the hostel control, is the construction next door. Pack your ear plugs because workers start at 7am and it gets very loud. For a moment I thought it was a earthquake. Second one, your card access stop working at 11am. I went to the restroom and I got locked out my room. Other than I think is a descent place to get a little sleep and shower.
    Venezuela, Male, 31-40
  • 9.1


    07 Jul 2022
    I would highly recommend Fortel Hostel! The location is amazing and my room was super clean and comfortable. This was a great value for the money and I would definitely stay here again if I ever find myself back in San Juan!
    USA, Female, 18-24
  • 9.1


    27 Jun 2022
    I had a really lovely stay at Fortel Hostel. The hostel is in a great location, spotless, and is equipped with basic amenities. The staff were exceptionally kind and welcoming and made me feel at home. Next time I’m in Old San Juan I will definitely stay with them again. Thanks so much! ❤️
    England, Male, 25-30
  • 8.9


    25 Jun 2022
    probably one of the cleanest hostels I have ever stayed in! was good for a short stay in a super touristy area
    USA, Female, 25-30
  • 7.7

    Very Good

    28 Jun 2022
    Maybe this hostel was a vibe pre Covid; if it was, we’ll it’s gone. We only knew there were other vacationers there because it rained one day, and we had no choice but to congregate; in silence. Great price, location, facilities, safe, and clean. I’ve watched the cleaning staff, and she’s thorough. The staff is unfriendly, on their phones, and only speak when spoken to. Don’t book a late flight, you won’t have access after 9pm, as the staff will be gone. All in all a good stay.
    USA, Female, 41+
  • 5.4


    26 May 2022
    Great location, very safe. The main disadvantage is from the noise next door. There is construction works which starts around 6am, that loud wakes the whole hostel. Had to request hand soap on one occasion, 2 or 3 days with no handsoap, given covid this was not ideal. The main staff, think his name was Carlos, was friendly and approachable. More than the other young male staff who made no effort to engage with people staying at the hostel. Social is hit and miss , no events organised.
    England, Female, 31-40
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Ceiling Fan
  • Common Room
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Microwave
  • Reading Light
  • Security Lockers
  • Utensils
  • Washing Machine
  • 24 Hour Security
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi