Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Fortel Hostel is located in the heart of Old San Juan, our hotel has been remodeled, replenished, fully furnished and redesigned for the modern traveler. With everything you'll need to stay connected while offering plenty of opportunities to unplug and unwind.

Delicious food, world-class bars, beautiful sights, and plenty of attractions to visit, all within walking distance of Fortel. And if you think you’ve seen everything the capital city has to offer (which we seriously doubt), you’re a short drive from a handful of beautiful beaches, the bustling Condado neighborhood, and the rapidly expanding Santurce arts district. Popular points of interest near the accommodation include La Puntilla and Fort San Felipe del Morro .

Provides adults-only accommodation with a restaurant, a shared lounge and a garden. Among the facilities at this property are a shared kitchen and a concierge service, along with free WiFi throughout the property. Every room comes with air conditioning and a shared bathroom.

Fortel Hostel Policy and Condition:

Cancellation Policy: 72h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 15.00 to 20.00
Check out before 11.00

Payment upon arrival by cash, credit, debit cards
Taxes not included (9%)
Breakfast not included

Reception from 15:00 to 20:00
No curfew
Over 18 years old View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.8

  • Security 9.4

  • Location 9.8

  • Staff 8.9

  • Atmosphere 8.4

  • Cleanliness 8.2

  • Facilities 8.8

Latest Reviews

  • 10.0


    29 Dec 2021
    10/10 - Stayed here 6 nights and enjoyed it thoroughly - clean, safe, good vibe and friendly people, in the center of old town...which is probably where you want to spend most of your time.
    USA, Male, 31-40
  • 10.0


    20 Dec 2021
    Loved my stay at this hostel. The building with its tall doors and ceiling, and balcony that opened to the street, was great. Perfect location.. the best part of this hostel was welcoming.. and he gave us tour after he finished his work at the hostel, and taught us Puerto Rican dance moves...such a fun and nice person!!!
    Pakistan, Female, 31-40
  • 9.4


    06 Dec 2021
    Awesome location. Easy to get in and out using the key card. There is construction next door and I was awaken by some jackhammering around 7am which was a bit rough but I was planning on having an early morning anyway so it helped jump started my day to get out!
    USA, Female, 25-30
  • 9.4


    30 Nov 2021
    Great location in the middle of Old San Juan. Pretty clean and quiet, but that also depends on the other guests staying there. The staff were all friendly and helpful. Room and bed were comfortable.
    England, Female, 41+
  • 9.1


    27 Nov 2021
    Our stay was great and Carlos is an amazing host!! 10/10 recommend
    India, Mixed Group, 18-24
  • 8.9


    15 Nov 2021
    Great hostel right in the center of Old San Juan! Rooms and bathrooms are clean, lockers are provided, staff is friendly and common area is nice.
    USA, Female, 31-40
  • 8.3


    01 Dec 2021
    A good hostel located near everything. It doesn't have a hostel wibe, but for the cleanliness and location its worth it
    India, Couple, 25-30
  • 7.1

    Very Good

    09 Dec 2021
    This was a bizarre hostel. They only have someone working from 2-8pm, so when my key stopped working randomly at 6am after using the bathroom, I had to wake all of my roommates up knocking on the door to get back in because there was nobody at the front desk. The rooms were fine, but the bathrooms and showers had dirt and hair everywhere. It’s next door to a construction zone, so it’s impossible to sleep in. It sounds like bowling balls being thrown into the walls all day.
    USA, Mixed Group, 25-30
  • 6.6


    03 Dec 2021
    Plus : great location, rooms were clean and AC at good temperature. Large lockers. Card system make feel perfectly safe. Cons: all bathrooms were really dirty, even for an hostel standard, they really need to make an effort on this, the floor was disgusting, with papers and hears on it, it was clearly not cleaned properly on a daily basis.
    France, Male, 31-40
  • 5.1


    22 Dec 2021
    This was the worst hostel experience I’v had and I’ve been in many. started with checking in that I for an email the day before that I can’t check in after 9pm when my flight was landing at 11 pm. I had to get a hotel last minute right before my flight to have somewhere to go. They have no staff or any planned meetings or tours. Barely anything in the kitchen. Squeaky beds. It’s basically just a bed to count on They were very responsive through text, Interesting travelers and great location.
    USA, Female, 31-40
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Ceiling Fan
  • Common Room
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Microwave
  • Reading Light
  • Security Lockers
  • Utensils
  • Washing Machine
  • 24 Hour Security
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi