Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Our luxe hostel has been freshly refurbished (June 2019) and offers traditional dorm style accommodation and modern hotel rooms. free ultra fast WiFi and friendly local advice.

Freedom Hostel is located on the main strip of Cairns, giving you easy access to the local bars and cafes. If you feel like going for a swim, we are a 2 min walk from Esplanade Lagoon and the marina where the snorkelling and diving trips depart to the Great Barrier Reef. Most day trips and tours pick up within 100m from the hostel.

- Newly refurbished
- FREE Luggage storage
- FREE ultra fast WiFi
- Fully equipped communal kitchen and dining area
- 24-hour laundry facilities
- Nightly entertainment and events
- Onsite travel desk
- Mobile Phone App key system

Our private and dorm rooms are more than just a place to rest your head. They are your home away from home and our rooms have everything you need to chill out after a long day, hang out with friends, or plan your next adventure!

Freedom Hostel Policies & Conditions

-Cancellation policy: 24h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.
-Reception hours are 09:30 - 16:00.
-Check in from 13:00.
-Check out at 10:00. Guests must check-out by 10am on their day of departure. Luggage storage is available.
-Freedom accepts cash, EFTPOS, VISA, MasterCard. This property may pre-authorize your card before arrival.
-Accommodation must be paid in full at or prior to check-in.
-Taxes included.


- Freedom Hostel uses a mobile phone app for access to the hostel. Please install the app 'GOKI' before arrival, or contact the hostel if you are unable to access the app. This is important to be able to access the hostel.
- Reception 9.30am - 4pm and on call 5pm - 9pm Monday to Friday. On call reception on Saturday and Sundays
-No curfew
-Age restriction: Persons under the age of 18 are not permitted to stay at Freedom Hostels. Guests staying in dormitory rooms must be aged over 18 or with a parent or guardian.
-If you have made a reservation for more than one person in a dormitory room, we cannot guarantee that you will be allocated beds in the same room. Please ensure that you make a request at time of your booking and we will do our very best to accommodate your group in one room.
-All guests are required to present valid photo identification upon checking-in. Freedom Hostels will only accept a valid international Passport. Guests without valid photo ID will not be permitted to check-in
-Freedom Hostels Cairns only has stair access into the property. The property is currently unable to support accessibility requirements of mobility impaired persons.
-Noise; We ask that you respect other guests by limiting the amount of noise after 10.00pm.
-Strictly no visitors are permitted after this time.
-No animals are allowed in the Hostel with the exception of guide dogs.
-Management reserves all rights to refuse accommodation View House Rules

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Reviews & Ratings

  • Value For Money 8.5

  • Security 9.0

  • Location 10.0

  • Staff 9.0

  • Atmosphere 8.5

  • Cleanliness 8.0

  • Facilities 8.5

Latest Reviews

  • 9.7


    08 Jul 2021
    Beautiful hostel! Feels like a hotel!! The staff are really nice! The app to get in didn’t really suit me but they gave me a code. So clean and o ended up extending my stay! Will come back and stay here
    Australia, Female, 25-30
  • 9.4


    07 Jan 2022
    I stayed 4 nights (4 bed dorm) and had a great experience. The location is very central, and the hostel is clean and well-managed with friendly staff. The room was spacious and I felt very safe and comfortable. This hostel is fresh and doesn't have any of that 'grimy' hostel vibe! The room was very quiet and I was able to sleep uninterrupted from noise. The mobile-based key system is fabulous - makes coming and going so easy. I would stay here again and happily recommend this hostel to others.
    Australia, Female, 31-40
  • 9.4


    01 Nov 2021
    Had a really good stay at Freedom. Super clean and quiet, good location close to the lagoon and shops. Even though reception is closed most of the time the lovely staff is just a phone call away :)
    Italy, Female, 25-30
  • 9.4


    01 Nov 2021
    I really liked the hostel.. the location is good very clean very new... Not many people and no activity. Reception is not open everything is automatic so I'm missing that personal touch.. also the keys are all through an app and I find it uncomfortable. But other than that good hostel
    Israel, Female, 25-30
  • 9.1


    30 Mar 2022
    Go to spot when in Cairns
    USA, Mixed Group, 31-40
  • 8.9


    04 Jul 2021
    Lovely rooms with modern facilities. Kitchen is an excellent resource with plenty of tables and a lovely deck. Unfortunately the fact that it is also the designated smoking affected our room above, and meant eating out there wasn't great. Staff were very helpful and key app on phone worked really well. Would definitely recommend to others visiting Cairns, with a very central location and lovely layout with high ceilings and variety of seating areas outside rooms.
    Australia, Mixed Group, 41+
  • 8.3


    30 Jul 2021
    Kitchen really needs an upgrade, rooms and bathroom were great. Need to follow a deposit for utensils system, no one was cleanimg their dishes or cutlery.
    England, Male, 18-24
  • 7.7

    Very Good

    29 Dec 2021
    Toilets were perpetually stinky and filthy during my stay, though the room was clean. Security is good, all doors and gates activated by app. Noise carries in the corridors, people coming and going into nearby rooms...
    Australia, Male, 31-40
  • 6.9


    29 Apr 2022
    This hostel felt like I was staying in an office block in terms of atmosphere. There was no natural light in my room(just a large frosted glass pane facing the corridor), and the room smelled extremely musty.. no towels provided either. The kitchen/balcony area were decent and the location was good too. There was no reception and I had a bit of a panic trying to store my bags and retrieve them at the end of the day before my flight-I had someone staying at the hostel to let me in (thankfully)
    Ireland, Female, 25-30
  • 6.3


    05 Jul 2021
    good hostel,my only complaint would be that the kitchen is filthy especially the fridge nothings labelled and it's full of rotten and mouldy food also food flies and a rancid smell every time you open the fridge door but apart from that it's good value for money.
    England, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Ceiling Fan
  • Common Room
  • Dryer
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Mini-Supermarket
  • Tea & Coffee Making Facilities
  • Wi-Fi