Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Awesome Cleanliness
Read all reviews

Property Description

Our luxe hostel has been freshly refurbished (June 2019) and offers traditional dorm style accommodation and modern hotel rooms. free ultra fast WiFi and friendly local advice.

Freedom Hostel is located on the main strip of Cairns, giving you easy access to the local bars and cafes. If you feel like going for a swim, we are a 2 min walk from Esplanade Lagoon and the marina where the snorkelling and diving trips depart to the Great Barrier Reef. Most day trips and tours pick up within 100m from the hostel.

- Newly refurbished
- FREE Luggage storage
- FREE ultra fast WiFi
- Fully equipped communal kitchen and dining area
- 24-hour laundry facilities
- Nightly entertainment and events
- Onsite travel desk
- Mobile Phone App key system

Our private and dorm rooms are more than just a place to rest your head. They are your home away from home and our rooms have everything you need to chill out after a long day, hang out with friends, or plan your next adventure!

Freedom Hostel Policies & Conditions

-Cancellation policy: 24h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.
-Reception hours are 09:30 - 16:00.
-Check in from 13:00.
-Check out at 10:00. Guests must check-out by 10am on their day of departure. Luggage storage is available.
-Freedom accepts cash, EFTPOS, VISA, MasterCard. This property may pre-authorize your card before arrival.
-Accommodation must be paid in full at or prior to check-in.
-Taxes included.


- Freedom Hostel uses a mobile phone app for access to the hostel. Please install the app 'GOKI' before arrival, or contact the hostel if you are unable to access the app. This is important to be able to access the hostel.
- Reception 9.30am - 4pm and on call 5pm - 9pm Monday to Friday. On call reception on Saturday and Sundays
-No curfew
-Age restriction: Persons under the age of 18 are not permitted to stay at Freedom Hostels. Guests staying in dormitory rooms must be aged over 18 or with a parent or guardian.
-If you have made a reservation for more than one person in a dormitory room, we cannot guarantee that you will be allocated beds in the same room. Please ensure that you make a request at time of your booking and we will do our very best to accommodate your group in one room.
-All guests are required to present valid photo identification upon checking-in. Freedom Hostels will only accept a valid international Passport. Guests without valid photo ID will not be permitted to check-in
-Freedom Hostels Cairns only has stair access into the property. The property is currently unable to support accessibility requirements of mobility impaired persons.
-Noise; We ask that you respect other guests by limiting the amount of noise after 10.00pm.
-Strictly no visitors are permitted after this time.
-No animals are allowed in the Hostel with the exception of guide dogs.
-Management reserves all rights to refuse accommodation View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.2

  • Security 8.2

  • Location 9.8

  • Staff 8.8

  • Atmosphere 7.3

  • Cleanliness 7.2

  • Facilities 8.2

Latest Reviews

  • 10.0


    14 Jun 2021
    We had a brilliant stay at freedom hostel, so so clean and very modern! The rooms were comfortable and spacious with the most comfortable beds. (We stayed in a 4 bed mixed dorm) Location is perfect as very central and staff are lovely. We would definitely recommend a stay here and would definitely stay again if we were ever to stay in cairns again.
    England, Female, 25-30
  • 9.7


    08 Jul 2021
    Beautiful hostel! Feels like a hotel!! The staff are really nice! The app to get in didn’t really suit me but they gave me a code. So clean and o ended up extending my stay! Will come back and stay here
    Australia, Female, 25-30
  • 8.9


    04 Jul 2021
    Lovely rooms with modern facilities. Kitchen is an excellent resource with plenty of tables and a lovely deck. Unfortunately the fact that it is also the designated smoking affected our room above, and meant eating out there wasn't great. Staff were very helpful and key app on phone worked really well. Would definitely recommend to others visiting Cairns, with a very central location and lovely layout with high ceilings and variety of seating areas outside rooms.
    Australia, Mixed Group, 41+
  • 8.3


    30 Jul 2021
    Kitchen really needs an upgrade, rooms and bathroom were great. Need to follow a deposit for utensils system, no one was cleanimg their dishes or cutlery.
    England, Male, 18-24
  • 8.0


    29 Jun 2021
    Great location and super friendly staff, but no recycling facilities (that I found), and the mobile app to get in to the hostel / rooms was really good when it worked, but an absolute pain when it needed me to reboot my bluetooth every time I life the room.
    Wales, Male, 31-40
  • 6.6


    03 Jul 2021
    Booking system meant I was waiting in the streets for two hours making phone call after phone call. Worst Ive ever known! Arrive between 10am and 2pm and it will be a breeze. Don't bother trying to arrive outside of those hours I slept on the street because of it.
    England, Male, 25-30
  • 6.3


    05 Jul 2021
    good hostel,my only complaint would be that the kitchen is filthy especially the fridge nothings labelled and it's full of rotten and mouldy food also food flies and a rancid smell every time you open the fridge door but apart from that it's good value for money.
    England, Male, 25-30
  • 5.7


    02 Apr 2021
    Air con didn’t running probably, me and my parent even got some bet form bad bag.
    Taiwan China, Female, 25-30
  • 5.4


    22 Apr 2021
    Bedrooms and bedding were filthy. Skirting boards covered in beard hair. Floor not swept multiple items and rubbish from previous guests. Bed had many different hairs in it, pillowcase was stained. Bed side table filthy & more hair. Under bed thick with dust. Found some cleaner in cleaners cupboard to clean some parts of room. Could not get room changed as no one taking calls from 9 pm and we were late getting there and went straight out for something to eat. Used own bedding
    New Zealand, Female, 41+
  • 5.1


    26 Apr 2021
    Disappointing. Staff were friendly and helpful, free towel and central location were great. However, we had choice of any bed, all of which were dirty with black hairs, stains and crumbs. Top bunk under the aircon was soaked from water dripping off it. Bed side table was covered in muck and there was dirt up the walls. Bathrooms looked like they hadn't been cleaned in weeks. The kitchen was filthy, dishes in every sink, all surfaces were dirty and there were flies all over people's food bags
    England, Female, 18-24
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Ceiling Fan
  • Common Room
  • Dryer
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Mini-Supermarket
  • Tea & Coffee Making Facilities
  • Wi-Fi