Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Friends Inn & Travel

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Hanoi Friends Inn is perfectly located in the very heart of Hanoi's Old Quarter offering you one of the most convenient places to stay in Hanoi city. At Hanoi Friends Inn, there is no distance between host and guest. You just have fun, be happy and enjoy every minute of your vacation.
With less than a 7 minute walk to the Night Market, and around a 10 minute walk to Hoan Kiem Lake or Dong Xuan Central Market, you can have easy access to restaurants, nightlife and historical sites in a blink.
Our target that to build Hanoi Friends Inn becomes a second home, and create a friendly, family atmosphere for every single guest that we welcome through our doors for you. We strive to make your stay safe, but most of all enjoyable. Imagine you are coming to a brother’s house, as we will not just treat you as a tourist.

***Property Policies & Conditions:
1. We accept payment in both Credit card and Cash.
2. Cancellation made above 3 days: No fees are charged. If later, the first night will be charged. In case of No-show: Total booking will be charged.
3. Check in time: 14.00pm. Check out time: 12.00pm.
4. Pet is not allowed in Hanoi Friends Inn.
5. Whole the building is non-smoking. Please do not smoke inside Hanoi Friends Inn.
6. Reception is 24/7.
7. In Hanoi Friends Inn, we do not allow racism. We can cancel your booking without any refund if any violation. View House Rules

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Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 10.0

  • Cleanliness 10.0

  • Facilities 10.0

Latest Reviews

  • 10.0


    21 Apr 2019
    Excellent place to stay! We had double room with private bathroom. Room is clean and spacious with all essentials. Perfect central location, super nice staff.
    Ukraine, Female, 25-30
  • 9.7


    25 Apr 2019
    Check in process was great. All of the staff were friendly, kind, and helpful. Friends Inn & Travel gave us great sightseeing advice without trying to sell us anything extra. The room was spacious and clean. Breakfast was also good, and overall it was a great value. I would definitely recommend ataying here!
    Australia, Couple, 25-30
  • 9.7


    25 Mar 2019
    We stayed one night here and used them to book our trip to halong bay. Staff, particularly nick, were very helpful and happy to help! On returning from Halong bay they even let us leave our bags until the evening, great when we weren't actually staying there again. Room was basic but clean and had a comfortable night's stay; worth what we payed.
    England, Couple, 18-24
  • 9.7


    19 Feb 2019
    We had a great stay and were well looked after. The staff were very friendly and helpful - they called up a restaurant to book it for us and answered any questions we had.
    England, Couple, 18-24
  • 9.1


    15 May 2019
    great staff, super friendly with planning and tips. location was central to the sites, night market and railway cafes. very clean but it definitely looks like its been years since they updated their photos. it wasnt a very social hostel. the trips they helped us plan were amazing. (shout out to you nick!)
    USA, Female, 25-30
  • 9.1


    12 May 2019
    Very lovely and helpful staff. Nice affordable break from dorms.
    England, Female, 18-24
  • 8.3


    31 Jul 2019
    Really friendly and helpful staff + you can book trips through them for a discounted rate which is nice! We stayed in a private room which was lovely, but I don't know about the dorms. If you're looking for a quiet place with friendly staff and a comfy bed then this is the place for you, however there was not much of a community atmosphere
    England, Couple, 18-24
  • 8.0


    14 Feb 2019
    The staff was the best part of this place. My room didn't have a window. I'm never going to like that....seems to be a thing in Asia. It was nice that there were always little bananas out in the common space if you needed a snack and didn't want to brave the outside.
    Canada, Female, 41+
  • 7.4

    Very Good

    11 Oct 2019
    This is a comfortable hostel in a great location. Back-facing room was very quiet, even if the stairs to reach it are a bit steep (but that comes with the old building and is part of the charm). Daytime staff helped us find taxis and get around town and were very friendly. All in all it is good value, though common areas and breakfast room are a bit dingy and the night-time staff that greeted us on our late arrival were not very helpful/friendly.
    USA, Female, 31-40
  • 7.4

    Very Good

    26 Apr 2019
    Not a bad place to stay, double room was up a lot of stairs if that's a problem for you. Rooms look a lot worse than the pictures. Staff are super friendly and always happy to help. Breakfast quite good.
    Australia, Male, 31-40
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Towels Included
  • Air Conditioning
  • Book Exchange
  • Card Phones
  • Cooker
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Hot Tub
  • Iron / Ironing Board
  • Reading Light
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Currency Exchange
  • Express check-in / out
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Restaurant
  • Wi-Fi
  • Wii