Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

Gran Hostal is totally brand new!! It is focused on international and flashpacker traveler, at the hostel you will find private and double rooms, but dorms for all your friends too. All of them have WiFi internet connection, personal night lamp and plug in for charge your gadgets.

Grand Hostal has a huge common area with pool, sun-lounge with hammocks and sun-tanned beds. But also space to play soccer, volley ball or water polo. We are located on the 20th Avenue between 4th & 6th Streets. We are only 4 streets or 5 mins walking straight to bus Station ADO, Wal-mart and the best clubs in Playa del Carmen!!
Of course, the beach is only 5 mins or 4 streets walking!. Definitely the best location in town! View House Rules

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Reviews & Ratings

  • Value For Money 7.4

  • Security 8.5

  • Location 8.9

  • Staff 8.6

  • Atmosphere 6.8

  • Cleanliness 7.4

  • Facilities 6.8

Latest Reviews

  • 10.0


    14 Apr 2021
    The staff are very friendly, helpful and willing to compromise. They take care of you and make it very pleasant for the guests. Toilets and bathrooms are clean. The rooms and beds are pleasant but simple. It's calm and serene. So a perfect place to relax, make new contacts and make friends. I really enjoyed my stay and would come back again and again. I can only recommend!
    Germany, Female, 18-24
  • 9.7


    24 Jun 2019
    I went for one night but I stay 3 finally, I loved the location and the staff... the ladies working there are very professional and super sweet too!! I definitly recommend this hostel!
    Chile, Couple, 31-40
  • 8.9


    07 Apr 2019
    True to the ad on hostel world..
    Canada, Male, 41+
  • 8.6


    01 Jan 2021
    Chill and secure place to stay for a while. Many rooms in two floors with a big yard.
    Finland, Male, 25-30
  • 7.1

    Very Good

    19 Apr 2021
    The area was Kinda big, but no water in the pool! A real disappointment!! There were several employees, an older woman super nice, gave recommendation and overall really sweet even though I was super tired. The “younger” woman was not that nice, and sounding a bit more demanding and mad when she talked, like I was a kid... there were too many beds stoked in one room, but for the price the place was fine.
    Denmark, Female, 18-24
  • 6.9


    28 Dec 2019
    I stayed in the 8-bed dorm which was very cramped, there was no place to put my backpack. There are small lockers for your valuables, but they were old and hard to open and close. The breakfast consisted of toast, margarine, jam, coffee and some fruit. As people have mentioned, the atmosphere isn’t great, but there are some places outside to sit and relax. I only stayed one night, which was my plan, but I wouldn’t have liked to stay there longer.
    Sweden, Male, 25-30
  • 6.9


    11 Nov 2019
    I booked this partially for the pool and it was empty when I there. There’s no atmosphere at all. It’s okay if you need a place to unwind for a day but I’m travelling solo and like to meet people. The only people here work here. It’s clean but the beds are the worst I’ve ever slept on. No hot water. No oven. Air con is amazing though.
    Canada, Female, 31-40
  • 6.9


    25 Feb 2019
    The staff were friendly enough and the beds were pretty comfortable. There’s very little room to put any bags or belongings but it’s cheap and it’s a bed. Good location.
    England, Female, 31-40
  • 6.3


    09 Feb 2019
    Kitchen was filthy, people didn’t clean up after themselves and the staff didn’t enforce anything...
    Australia, Couple, 25-30
  • 5.4


    28 Nov 2020
    i reserved private room but they put me in a dorm .it was private as iwas the only one there,but there was no a/c, no hot wáter,no breakfast andthe beds werw really hard and you could feel the springs. what arip off. i would not stay in that hostel again even at dorm rates.
    Mexico, Male, 41+
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  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Hot Showers
  • Iron / Ironing Board
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Tours/Travel Desk
  • Board Games
  • Wi-Fi