Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Grand Hostal Playa se ubica en el centro de Playa del Carme, es ideal para viajeros que buscan de un lugar de descanso con ambiente familiar, a 2 calles de la Quinta Avenida la cual es la avenida principal de Playa del Carmen y a 3 calles de la Playa.
Nuestra recepción es 24 horas, cocina equipada comunal, agua caliente en regaderas, área verde, terraza, hamacas, tv con cable en zona comunal y estacionamiento.
Contamos con habitaciones compartidas y privadas. Todas nuestras habitaciones cuentan con literas con una cama individuales, las habitaciones privadas cuentan con una cama matrimonial.
A nuestro alrededor se encuentran el Mercado de Playa del Carmen, Supermercados y Tiendas de conveniencia. View House Rules

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Reviews & Ratings

  • Value For Money 8.6

  • Security 9.1

  • Location 9.6

  • Staff 9.5

  • Atmosphere 8.8

  • Cleanliness 8.6

  • Facilities 8.5

Latest Reviews

  • 10.0


    16 Jun 2022
    Fantastic place.Staff helpful .
    England, Male, 41+
  • 10.0


    21 Feb 2022
    Great staff and great value for the price. I would definitely go back if coming to Playa del Carmen.
    Canada, Female, 25-30
  • 10.0


    30 Aug 2021
    Excellent place to enjoy Playa del Carmen, very accessible price, very friendly staff and always ready to clarify your doubts, without problems I would stay with them again.
    Mexico, Male, 25-30
  • 9.7


    22 Jan 2022
    Excellent and efficient Management and overall Staff Team. Lots of different areas to chill and shared spaces. I'm very pleased!
    Canada, Male, 31-40
  • 8.0


    15 Dec 2021
    Was only there for one night, but it was a good hostel over all
    Switzerland, Male, 25-30
  • 7.4

    Very Good

    05 Feb 2022
    L’hostal est super bien situé, le personnel super sympa! La cuisine est pratique et il y a ce qu’il faut pour cuisiner. J’y suis restée une semaine et il ne faut pas trop tenir à son dos pour autant de temps! Les lits ne sont vraiment pas confortables, peu de lockers dans les chambres se ferment, la salle de bain du haut sentait fortement l’humidité! La Clim la nuit nous empêchait de dormir car très froide, mais avec l’accord de toutes les personnes de la chambre nous avons pu la couper.
    Switzerland, Female, 25-30
  • 7.4

    Very Good

    27 Jan 2022
    Good place to stay for little money. WiFi not the best, beds very uncomfy
    Germany, Male, 18-24
  • 7.1

    Very Good

    19 Apr 2021
    The area was Kinda big, but no water in the pool! A real disappointment!! There were several employees, an older woman super nice, gave recommendation and overall really sweet even though I was super tired. The “younger” woman was not that nice, and sounding a bit more demanding and mad when she talked, like I was a kid... there were too many beds stoked in one room, but for the price the place was fine.
    Denmark, Female, 18-24
  • 6.3


    07 Nov 2021
    Good location but surely staff and squeaky beds. There was no water pressure in the showers and the bathrooms in general felt unclean. The private room is a dorm-room that you get all to yourself
    Israel, Couple, 25-30
  • 5.4


    17 Nov 2021
    The staff were kind, however this is a place that was likely good in the past, that is now being left to rot: - The swimming pool hasn't worked in years - The room felt stuffy and damp, never felt fresh - You can feel the springs from the mattresses on your back. The bathrooms are uncomfortable and even though they are cleaned a few times a day, never really feel clean either - The WiFi was okay-ish in the garden, but useless in the rooms - The secondary stairs and other things need maintenance
    Mexico, Male, 31-40
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  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Hot Showers
  • Iron / Ironing Board
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Tours/Travel Desk
  • Board Games
  • Wi-Fi