Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Green Heart Hostel

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

A Property where retro-meets-modern right on the Heart of Lisbon, steps ahead from the famous Avenida da Liberdade, one of Lisbon's main thoroughfares lined with designer stores and small boutiques.
At the GREEN HEART Hostel located in the heart of Lisbon, right in the city center, you will find a unique environment that combines a modern and innovative concept with ecological and sustainable concerns.
Find us in a restored secular building, right next to the famous Av. Da Liberdade, with its prestigious shops, theaters and historic monuments. Discover many attractions and historic neighborhoods within walking distance of Hostel GREEN HEART.

Whatever your preferred form of accommodation, here you will find an option tailored to you, from dorms, to single and double rooms, with the possibility of choosing a private bathroom. Also available are double rooms with a balcony overlooking the city of Lisbon, where you can enjoy the magnificent light of our city.

We opened our doors in 2014, receiving thousands of guests from all over the world. In 2020, as a result of our concerns with the sustainability and well-being of our guests, we began a profound change in the concept of the Hostel, which started with the creation of a new brand and remodeling of the space for greater comfort for those who visit us.

Green Heart Hostel policies and conditions:

Check in from 15:00 to 23:00.
Check out before 12:00.

Cancellation policy: 48h before arrival.
Payment upon arrival by cash, credit cards, debit cards.

Taxes included.

No curfew.
We do not accept customers younger than 18 years old.
Non smoking.
No pets allowed
Identification documents must be shown at the ckeck-in.
Stay must be payed at the check-in.

Licença nº/ Rental License Number: 6700/AL; 6693/AL; 6682/AL; 6690/AL; 6807/AL; 3941/AL; 3437/AL; 3945/AL. View House Rules

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Reviews & Ratings

  • Value For Money 9.0

  • Security 9.2

  • Location 9.1

  • Staff 9.2

  • Atmosphere 8.7

  • Cleanliness 8.8

  • Facilities 8.6

Latest Reviews

  • 10.0


    14 Feb 2020
    Thanks to all the staff to make it a great experience. I wish you guys the best. David
    Belgium, Male, 31-40
  • 10.0


    11 Feb 2020
    Great facility with extraordinary staff and clients. Multi lingual, and everyone was helpful and eager to make the trip amazing. Notable staff include Eladria, Eda, and Aiden for their recommends . Thanks for making the 1st stop of this solo Europe travel experience so Hospitable!!
    USA, Male, 41+
  • 10.0


    09 Feb 2020
    Great reception staff, well located hostel.
    USA, Female, 41+
  • 10.0


    18 Jan 2020
    everything was great! the rooms were big, the wi fi was fast enough to watch netflix without any buffering, the bathrooms were clean and so was the kitchen. the staff was absolutely lovely and the breakfast was amazing every morning! definitely would stay again.
    Chile, Female, 18-24
  • 9.7


    20 Dec 2019
    Pros - very affordable, great availability - comfy, adorable rooms - lots of tours, social activities, and adventures with new friends! (great for solo and first-time travelers) - the shared bathrooms are very clean - nice breakfast in the mornings and cooking spaces are clean - nearby groceries, laundromats, cafes, shops, restaurants, and more (great location) Cons - gets a little cold (in the winter) Overall: I loved it, would definitely come back and recommend them to friends
    USA, Female, 18-24
  • 9.4


    01 Mar 2020
    I stayed in a private room, it was comfortable and a great budget option for a short city trip. One of the bathrooms on my floor had some issues when I was there (broken door, etc.) so we could not use it, but this did not cause any major problems. Breakfast was super nice, with pancakes, fruit, etc. Easy access to the center, plenty of restaurants around. Staff was helpful and nice. Would stay here again.
    Hungary, Female, 31-40
  • 8.9


    11 Sep 2020
    Good location, comfy bed, superb staff, Thank you guys! x
    Finland, Female, 41+
  • 8.6


    13 Jan 2020
    The location was perfect. Close to the Metro, convenience store, gym, bus stop. The common areas are fine. The breakfast was good.
    Germany, Female, 18-24
  • 8.3


    27 Aug 2020
    good for price easy to find with clear directions
    Canada, Male, 41+
  • 8.3


    19 Jan 2020
    Great hostel with a sweet roof top ! Although the bar is a little expensive. Inside a train station which is convenient and raaad
    England, Male, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Meeting Rooms
  • Microwave
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • ATM
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Cafe
  • Mini-Supermarket
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi