Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Green Heart Hostel

Book more than 2 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

At the GREEN HEART Hostel located in the heart of Lisbon, right in the city center, you will find a unique environment that combines a modern and innovative concept with ecological and sustainable concerns.
Find us in a restored secular building, right next to the famous Av. Da Liberdade, with its prestigious shops, theaters and historic monuments. Discover many attractions and historic neighborhoods within walking distance of Hostel GREEN HEART.

Whatever your preferred form of accommodation, here you will find an option tailored to you, from dorms, to single and double rooms, with the possibility of choosing a private bathroom. Also available are double rooms with a balcony overlooking the city of Lisbon, where you can enjoy the magnificent light of our city.

We opened our doors in 2014, receiving thousands of guests from all over the world. In 2020, as a result of our concerns with the sustainability and well-being of our guests, we began a profound change in the concept of the Hostel, which started with the creation of a new brand and remodeling of the space for greater comfort for those who visit us. View House Rules

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Reviews & Ratings

  • Value For Money 8.6

  • Security 9.2

  • Location 8.6

  • Staff 8.8

  • Atmosphere 8.4

  • Cleanliness 8.7

  • Facilities 8.6

Latest Reviews

  • 10.0


    05 Oct 2021
    Wonderful place to stay, had met some great people here.... And one Irish person too! The check was good, staff very friendly and accommodating. The second night I needed a room for myself because I had an asthma crisis, they upgraded me with no question... The free coffee machine is a big plus there too. The kitchen is good, and overall a very clean and comfortable place with good atmosphere. Furthermore the location is very substantial and I had easy access to a place I needed to go to!
    Ireland, Male, 18-24
  • 10.0


    25 Sep 2021
    Un ostello prefetto! Grazie a tutti!
    USA, Male, 41+
  • 8.9


    25 Aug 2021
    Good place to stay
    India, Male, 31-40
  • 8.9


    22 Aug 2021
    If you want somewhere to stay without too much fuss or minimal contact with other people, then this is your hostel. A great value for money, very close to a large and well-connected road, but in a secluded street so there's not much traffic (especially nice for a good night's sleep). Staff is very helpful and accomodating, answered every question I had and offered advice on where to go for first-time visitors.
    Croatia, Female, 25-30
  • 8.3


    20 Sep 2021
    The hostel staff is awesome but on my opinion this hostel is great if you are a couple or a group. If you are looking to meet up and get socialized this isn't the place
    Israel, Male, 25-30
  • 8.3


    02 Sep 2021
    It would be nice if the kitchen could be cleaned at a different time for guests who are up early and for those sleeping in the room next to the kitchen and don't want to be woken by the noise of the cleaner. Otherwise, lovely facilities and in a quiet area.
    Australia, Female, 31-40
  • 7.4

    Very Good

    30 Sep 2021
    Very clean and efficient but not the friendliest or most welcoming of Lisbon's hostels
    England, Female, 41+
  • 6.3


    07 Sep 2021
    Just wanted to mention that the breakfast included is not happening due to covid-regulations. I booked a private room that only had 1 power outlet which meant I had to choose between the fan or charging my phone. Bed was good, sadly the window shutters didn't close properly so I woke up early (which was ok for me). Rooms can be a bit noisy. There aren't really common area's so you'll have to focus elsewhere for meeting new people. Apart from that it's an okay hostel for a quiet stay.
    Netherlands, Male, 31-40
  • 5.1


    28 Sep 2021
    The showers don't have mats and are in the same location as the toilets and the floor is often covered in water. Free coffee machine is nice. The worst party of my stay though was a smug employee. She answered the door to me like I was a homeless person. She was also very unhelpful. I extended my stay and at last minute was told I needed to check out and wait until 3 o'clock to be able to check into a different room. She seemed to really enjoy being unhelpful.
    Canada, Male, 31-40
  • 4.9


    11 Sep 2021
    There was 3 out of the 6 beds being used by people who were inhabiting the hostel. They had their stuff everywhere & the atmosphere was strange. After changing room, I ended up in a claustrophobic 6 bedroom room, with 2 square meters of floor room, where there also were two people who looked like they were living there. No one smiled at each other & the bathrooms were disgusting. No good common area. Also only two showers to share for an entire floor of rooms. There were bad vibes overall.
    USA, Female, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Book Exchange
  • Common Room
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Airport Transfers
  • ATM
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Cafe
  • Wi-Fi