Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy


Between 59 and 30 days 20%
Between 29 and 15 days 60%
Between 14 and 3 days 75%
48 hours before arrival 100%


-Up to 72 hours before arrival and for cancellations less than 10% of the total of the rooms, no cancellation fees will be charged
-Up to 72 hours before arrival and for cancellations higher than 10% of the total of the rooms, the same cancellation fees would apply as in the case of total cancellation of the event.
-In the 72 hours before arrival and no show for any cancellation of rooms will be charged 100% of the cancellation fee.


The Hotel must receive the final rooming list 1 week before the arrival date. All rooms included in the rooming list are guaranteed even if the client arrives later than 6:00 p.m.
No-Shows will be billed for the total stay.


Check in: 2pm Check out: 11am


The breach of any point of this contract supposes the cancellation of the same one.

Additional Terms and Conditions


For the purpose of BCOOL HOSTELS being able to provide the services mentioned in this contract to BCOOL_GUITAR, BCOOL HOSTELS will receive the rooming list with the personal data of BCOOL_GUITAR's clients, thus becoming the Person in Charge of the Treatment of said client file, circumstances that BCOOL_GUITAR accepts and consents to, not being therefore the provision of data by BCOOL_GUITAR but a transfer of data for the purposes of the Organic Law on Data Protection.

BCOOL HOSTELS will only and exclusively use the personal data to which it has access, by virtue of this contract, to make the reservation of rooms requested and in order to comply with the accommodation obligations included in this clause, not being able to communicate the same to third parties. Notwithstanding the foregoing, once any person included in the rooming list registers as a client of BCOOL HOSTELS, by checking in at the hotel, accepting the incorporation of their data into the BCOOL HOSTELS file, the data thereof will be incorporated into the Clients File of BCOOL HOSTELS and will be used for the purposes accepted by the client.

BCOOL HOSTELS, as the Manager of the Treatment, must implement all the security, organizational and technical measures, which are required in a special way by Royal Decree 1720/2007, of December 21, which approves the Regulation for the development of the Organic Law 15 / 1999, of December 13, for the protection of personal data.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

We need to know in advance in case you plan to arrive with the group before check-in time.
On arrival it is compulsory to deposit 10€ per person in cash as bond for the rooms, on departure rooms will be reviewed and deposit returned if no damage was located.
One week before arrival we would need a copy of all passports/ID of the persons assigned to this group to speed up the check-in process.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Awesome Cleanliness
Read all reviews

Property Description

New hostel opening in the city center of Bilbao. Guitar Hostel is located a few meters from the Abando train station. This hostel for supertravelers has been open since May 2019 and has become a reference for travelers from all over the world. The theme of Guitar Hostel is all about music. Enjoy our open terrace, entertainment offer in the neighborhood and the best proposals to discover the `` cool`` side of Bilbao with insider tips of our superhosts.

Guitar Hostel is located in the center of the city. A few meters away is the Abando metro and train station. The establishment is close to several tourist resources. Enjoying a nice walk, you can visit the Guggenheim Museum, reference museum of northern Spain; the Museum of Fine Arts, characterized by its chronological breadth, covering from the 13th century to the present day; El Casco Viejo, the old medieval center of the city; La Alhóndiga, cultural center; and San Mamés, Athletic Club football stadium. If you prefer instead of a short walk or taxi ride you can take a train from Zabálburu train stop that takes you to the Intermodal bus station. The A3247 bus connects the airport with the center of Bilbao and is operational every day of the year. The nearest stop is located at Plaza Moyua, 5 minutes from Guitar Hostel.

Our supertravelers rooms have all the necessary services such as assigned lockers, reading lights and sockets near to the beds to make your trip easier. Our dormitories can accommodate 6 to 11 people in bunk beds. In some rooms we have one bunk bed that offers one double bed as lower bunk and a single bed as upper bunk. Easy access to female and male bathrooms on each floor.

Guitar Hostel Policies and Conditions:

Cancellation policy: 24h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 14:00 to 23:00 .
Check out before 11:00 .
Payment upon arrival by cash, credit cards, debit cards. (note that we don't accept AMEX).
This property may pre-authorize your credit card.

Taxes included.
Breakfast not included - 4 EUR per person per day.
No curfew.
Non smoking. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.1

  • Security 8.7

  • Location 9.6

  • Staff 9.3

  • Atmosphere 7.7

  • Cleanliness 7.8

  • Facilities 8.4

Latest Reviews

  • 10.0


    27 Oct 2019
    Great place and super helpful staff. Both of the guys up at the front desk gave me all the tips and places to see. Even helped plan the rest of my trip. The room was well kept and the common spaces were clean. Good location, only a 15 minute walk to Old Town and felt very safe walking in the area nearby.
    USA, Male, 31-40
  • 10.0


    26 Oct 2019
    Everything was perfect! Location is awesome, staff is the best, they help you with everything! Thank you guys :)
    Slovenia, Female, 18-24
  • 10.0


    17 Oct 2019
    Great hostel with well equipped kitchen. Very clean and quiet. Stay here for sure if you’re trying to chill. Stuff was very friendly and helpful!
    USA, Female, 31-40
  • 8.9


    14 Oct 2019
    Very noisy due to echoes in the hallway. The location was close to train station and a easy walk anywhere in the city. Staff is awesome.
    USA, All Female Group, 41+
  • 8.3


    17 Jan 2020
    Other guests were extremely loud at night
    USA, Mixed Group, 18-24
  • 8.0


    02 Jan 2020
    I really loved the that the washer and dryer worked well. That sounds strange, but it is important for some who has been traveling for a long time. Over all my stay at Bcool as ok. The rooms are a little narrow for my liking. But they provide you with everything you need for a comfortable stay.
    USA, Male, 25-30
  • 8.0


    26 Oct 2019
    It was confusing that there were two hostels by the same name. If you go here, be sure you look for Be Cool GUITAR rather than just Be Cool hostel.
    USA, Female, 18-24
  • 7.4

    Very Good

    15 Feb 2020
    I had a good stay at this hostel, although the rooms are very small (but that's normal for the price) and the cleanliness did not live up to the expectations. What I really disliked is that the hostel closes the kitchen overnight with a key, so that when we wanted to depart in the morning and to take our stuff out of the fridge we had to leave it there because no one could open us and no one answered the phone. Please put up a sign that displays the opening hours. I hade food waste.
    Austria, Female, 18-24
  • 6.0


    30 Oct 2019
    My bag + 10 others, which were in the “luggage storage” room, which was a courtyard, ended up soaking wet after being left in the rain. No one who worked there seemed to consider that as a possibility. Bedroom right next to front door and reception was noisy with guests and staff shouting and talking loudly all night.
    USA, Female, 25-30
  • 5.7


    28 Oct 2019
    To me the place is very sterile. I’ve stayed at 30 hostels in 60 days across Europe...this was my least favorite hostel in Europe. Everything is cramped. Just not my kind of hostel. It was close to the train station but Bilbao is small so easy to get from the station to anywhere. Noisy street too
    USA, Male, 41+
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Breakfast Not Included
  • Ceiling Fan
  • Common Room
  • Flexible NRR
  • Fridge/Freezer
  • Hair Dryers For Hire
  • Microwave
  • Reading Light
  • Towels Not Included
  • Washing Machine
  • Housekeeping
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Vending Machines