Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

• The deposit amount paid at the time of reservation is non-refundable.
• Cancellations within 28 -14 days prior to arrival forfeit the deposit amount.
• Cancellations within fourteen (14) days of arrival date are 100% non-refundable.
• A maximum of ten (10%) percent reduction in group size is accepted up to fourteen (14) days prior to date of arrival for a refund. Any request to increase the group size will be accommodated, subject to availability.
• Hostel reserves the right to cancel reservations not paid for in full fourteen (14) days in advance of group arrivals.
• Group “no shows” will not be refunded. HI will hold the booking for the duration of the reservation provided that payment has already been received as required.

Additional Terms and Conditions

• A signed contract from Hostelling International is required to confirm room block. A Hostelling International Group representative will contact you once the reservation has been submitted.
• A credit card is required to secure the reservation and to charge the deposit amount. Visa and Mastercard are accepted.
• The deposit amount is non-refundable
• If the group requires exclusive use of rooms, the extra beds must be reserved and paid for.
• Final balance is due within 28 days of arrival and will be charged to the credit card supplied.
• Groups that cancel within 14 days of arrival are 100% non-refundable.
• Dorm rates are based on per person per night. Private room rates are based on double occupancy unless otherwise specified.
• Rates may vary depending on room type, seasonal, weekday or weekend periods.
• Changes made to this booking must be confirmed to the group in writing by the Group Reservation Agent.
• The Group must provide a group rooming list 14 days prior to the Group’s arrival. The group rooming list will include first and last names, gender and indicate requested room assignment
• Children under 6 years of age are only permitted in private rooms, not in dorms unless the party has rented the entire dorm
• Sleeping bags are not permitted at the hostel due to sanitary reasons. Therefore the hostel supplies all linen at no extra charge. (Sheets, blankets, pillows, pillow cases and towels.)
• While at the hostel, the group is responsible for following the rules and policies of the hostel. The group will be held responsible for any damage or misbehavior of the group.
• Upon arrival of the group the group leader must make themselves known to the front desk (or manager) of the hostel. At that time they will be instructed as to the policies and expectations of the hostel. We request that one person pick up the keys and distribute to the group unless other arrangements have been made.

Additional Info:

Blackout dates may apply.
If a group is booking 50 or more beds then a 50% deposit is required at the time of reservation.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Experience the Rocky Mountains and stay with us at HI Lake Louise Alpine Centre. This is a stunning hostel with vaulted ceilings, a sunny outdoor patio, cozy fireplaces, a sauna and even an on-site restaurant. It's an ideal place for backpackers who want to experience everything that the Rocky Mountains have to offer.

We have a variety of rooms for all travelers; if you're traveling on a budget then check out one of our great dorm rooms at a great price. Dorm rooms have a maximum of six beds. Want a bit more privacy? Traveling with a family? Then check out our private rooms and family rooms. We even have a special play area for kids!

HI Lake Louise Alpine Centre has a fully equipped kitchen for our guests to use, complete with everything to make a home-cooked meal after an adventurous day. If you're too tired to cook then let us do the cooking for you! Bill Peyto's Cafe is our on-site licensed restaurant that serves breakfast, lunch and dinner and is a favourite with locals.

At HI Lake Louise Alpine Centre, you will have access to hundreds of kilometers of unparalleled hiking trails with an array of routes - from full-day hikes that will take you to gem-like mountain lakes and to the top of rugged mountain peaks to beautiful evening walks along the Bow River. If you want to run the rapids of the Kicking Horse River we have trips leaving right from the hostel. There are tons of activities available to guests throughout the summer including horseback riding, biking, or simply relaxing on our outdoor patio with a cool beverage.

There's a lot to keep you busy through the winter as well. We're just minutes from Lake Louise Mountain Resort, which offers world-class skiing and is a stop on the men's and women's World Cup Circuit. Here you'll find challenging chutes, vast open bowls, mogul fields and some of the best powder on the continent. Other winter activities include cross-country skiing, dog sledding, and ice climbing.


HI Lake Louise Alpine Centre is part of HI Canada, a not-for-profit organization on a mission to build a community of conscious travellers who share a greater understanding of people, places and cultures.

Please note that HI/YHA discounts are not available to members as part of this booking. View House Rules

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Reviews & Ratings

  • Value For Money 8.6

  • Security 9.4

  • Location 9.5

  • Staff 8.8

  • Atmosphere 8.7

  • Cleanliness 8.8

  • Facilities 8.5

Latest Reviews

  • 10.0


    05 Sep 2020
    I LOVED staying at HI Lake Louise ! We stayed there for 2 nights with my partner and we were really pleasantly surprised. We had the private room with shared bathroom, but you still get a toilet and sink in your own room which is great. The shared showers were SUPER clean and there were many of them at every floor so that was all good ! We traveled a lot in hostels before but never in Canada, and that was a very pleasant surprise ! And their restaurant was GREAT!
    France, Female, 25-30
  • 9.7


    06 Jul 2021
    The bedroom smelled but for one night it was survivable, the staff were awesome and the food was great
    Canada, Female, 25-30
  • 9.7


    21 Sep 2020
    Loved the place. Much better than what I expected. Would love to visit again.
    India, Male, 18-24
  • 9.4


    29 Sep 2020
    Superb. The best value possible in the Lake Louise region.
    Brazil, Male, 41+
  • 9.1


    05 Jul 2021
    Hostel was well kept and a good location. Only downside is the staff wasn't terribly friendly.
    Canada, Male, 31-40
  • 9.1


    16 Sep 2020
    I had an amazing stay at HI Lake Louise. It was affordable and perfectly located. The beds are comfy and the kitchen is clean. On-site restaurant is really good. There is one staff member that is not the friendliest but other than that everything was great. I would stay here again.
    Canada, Female, 25-30
  • 9.1


    05 Sep 2020
    I needed a place to sleep and this worked out. It seemed a little more commercial than I'm used to in a hostel. But for sleeping. It was fine. There are two bunk beds in the 4 dorm rooms. Private bathroom. Showers outside the rooms. It was fine. There is a train track right beside which gets really loud.
    Canada, Female, 41+
  • 8.6


    24 Sep 2020
    It was a great stay during this whole COVID situation and I think they followed decent local protocols! Normally, I look forward to meeting new people and enjoying the communal hostel vibe, but that wasn't really possible this time around. I can see this place lighting up during the normal season though! The facilities were decent, staff are nice and friendly, as well as the convenience of having a restaurant/cafe on site (even though Lake Louise is tiny). Only con was not having a bed plug in!
    Canada, Male, 25-30
  • 8.0


    01 Sep 2020
    This hostel has a cozy cabin-like atmosphere. Peyto’s Cafe food was wonderful and their kitchens were well tidy. However there were some questionable experiences. When I arrived to the hostel with my friend, her blanket wasn’t clean and there were white stains on them. One staff was rude. To be specific, she threw her hands up in the air, got out of her chair and yelled “FINE” for no valid reason. But I like how it’s close to the lakes and a bunch of hiking trails!
    Canada, Female, 18-24
  • 4.9


    05 Sep 2020
    The place is clean but the staff where not friendly. Usually the staff will take you through a bit of tour of where the kitchen or common area is but no one did that for us. We never really understood where the kitchen was and never knew if there was a common area. Also the hostel itself has a restaurant whose staff is a bit rude. They know there is not alot of places to 'eat' around the hostel so they kind of use that as an advantage point and bully around the customers who came in - not a fan
    Canada, Female, 31-40
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  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Children's Play Area
  • Common Room
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers For Hire
  • Hot Showers
  • Jobs Board
  • Microwave
  • Sauna
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • ATM
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Restaurant
  • Board Games
  • DVD's
  • Pool Table
  • Wi-Fi