Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

The Painted Turtle Guesthouse welcomes groups of all sizes from all over the world. Please call us directly for group booking customs and rules.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


HI Nanaimo, Painted Turtle Guesthouse

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Welcome to the Painted Turtle Guesthouse!
If you are looking for clean, affordable, and social accommodation in Nanaimo, look no further!
Our homey and relaxed hostel offers the ideal place to sleep, socialise and see the sights! Our funky place is a warm blend of hostel and guesthouse.

The local cafes, restaurants, pubs, clubs, street art, farmers markets, street performers and colourful buildings of the Old City Quarter create the charm of downtown. Plus the seawall is only a block and a half away, providing a great place to go for a stroll, and enjoy the views of the harbour, including the glorious mountains across the Salish Sea. The waterfront area also has a swimming lagoon, crabbing opportunities, local artisans, delicious ice cream, and access to Newcastle island for camping & day trails!

Besides the parts of Nanaimo to explore, our Central Island location makes us a great home-base for day trips!
We are within day-trip distance to: Port Renfrew, Victoria, Parksville, Denman Island, Courtenay/Comox, Mount Washington Ski Hill/Strathcona Provincial Park, and countless countless day hikes!!

Our guesthouse provides you with a comfortable room with towels and linens included, limited kitchen use (covid-19), free coffee. We also offer FREE luggage storage, coin-operated laundry facilities, and local tourism information.

We have dorm beds (female, male & co-ed), private rooms, and family rooms - perfect for backpackers and groups. Each floor is equipped with 4 shared bathrooms, 3 of which have showers in them. Our family friendly, home-away-from- home ambience, makes us perfect for every kind of traveller.

Reservations guaranteed with a VISA or Mastercard only.

We look forward to being apart of your Vancouver Island adventure! View House Rules

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Reviews & Ratings

  • Value For Money 9.0

  • Security 9.1

  • Location 9.6

  • Staff 9.2

  • Atmosphere 8.5

  • Cleanliness 9.3

  • Facilities 8.7

Latest Reviews

  • 10.0


    16 Jul 2020
    Painted Turtle, nice and clean place place at the centre of the downtown. Staff here is accommodating and friendly. You can get some tips from them on what to do in Nanaimo and around this beautiful island. I'll visit here again someday soon.
    India, Male, 25-30
  • 10.0


    11 Mar 2020
    Awesome as fak. Highly, highly recommend.
    Germany, Male, 18-24
  • 10.0


    05 Feb 2020
    If 11/10 was an option that's what this hostel would be! Amazing staff, amazing facilities, amazing atmosphere and awesome tips and conversations during my stay. Highly recommend to all and will certainly be returning!
    Canada, Male, 18-24
  • 9.7


    19 Feb 2020
    Great place and would recommend highly.
    Canada, Male, 25-30
  • 9.4


    20 Dec 2019
    They more than exceeded my expectations for an extremely late booking - thanks for a great stay!
    Canada, Male, 41+
  • 9.1


    30 Oct 2019
    Excellent hostel, except for my bed being completely broken and not safe. I reported it on my first night and nothing was done to fix it, I didn’t feel safe in my bed and dreaded getting in and out of it as the rail, and ladder were completely hanging off!
    England, Female, 25-30
  • 8.9


    01 Jan 2020
    The walls are thin so you can hear the other room giggling till 2PM. My roommate smelled like sweat sitting around but it’s not the hostel’s fault. I was there after New Year’s Day and there was not many people there. Staff is super nice and process of checking in is quick and easy.
    Canada, Male, 25-30
  • 8.6


    21 Nov 2019
    They need better ventilation system smelled curry all night long ....
    Canada, Male, 41+
  • 8.0


    27 Jul 2020
    Guy at the counter was pretty annoyed that I checked in at 10:30pm even though their confirmation email stated check-in times between 3:30pm and 11:30pm and made them aware of my arrival... Maybe he had a bad day! Kitchen water was hot only, no cold water to fill up my bottles. Location and rooms were great, but I realized Nanaimo is not that great to visit to begin with! Looks like just a pit stop to get to Tofino / Ucluelet / Pacific Rim!
    Canada, Male, 31-40
  • 6.0


    29 Dec 2019
    I was sneezing a few minutes after getting in. My allergies were set off right away and same with the guy next door. Sneezing all night. I don’t think they’ve cleaned it properly. Staff is really nice.
    Canada, Female, 31-40
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Dryer
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Security
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Mini-Supermarket
  • Tea & Coffee Making Facilities
  • DVD's
  • Wi-Fi