Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

The Painted Turtle Guesthouse welcomes groups of all sizes from all over the world. Please call us directly for group booking customs and rules.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


HI Nanaimo, Painted Turtle Guesthouse

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Welcome to the Painted Turtle Guesthouse, winner of the most outstanding hostel of the year award across Canada! Plus the Certificate of Excellence 2 years running.

If you are looking for fresh, fun, and affordable accommodation in Nanaimo, you have found it!! Our cozy, clean and relaxed accommodation offers the ideal place to sleep, socialize and see the sights! Our funky guesthouse is a warm blend of hostel, guesthouse, and boutique will have to see it to believe it!

Opened in 2004, the Painted Turtle Guesthouse is a fully renovated 1913 heritage building. Located steps away from Nation wide vote of greatest street in Canada. The reasoning for this title is the culture, cafes, restaurants, pubs, clubs, art galleries, bakeries, and street performers. Plus the seawall is only a block and a half away, providing trails, swimming lagoon, crabbing opportunities, local artisans, delicious ice cream, play ground and access to 3 beautiful and special islands.

Our guesthouse provides you with a unique great room with a fully contained, self catering kitchen and eating area, a cozy living area with book exchange and fireplace, 2 computer kiosks plus FREE WIFI, games and a foosball table. We also offer FREE luggage storage, laundry facilities, office services, travel kiosk and our Stay and Save program, which provides you with discounts to many of the downtown vendors. Get a taste of the West Coast!!

We have dorm beds (female, male & co-ed), private rooms, and family rooms - perfect for backpackers and groups. FREE towels and sheets are provided in all rooms. Bathrooms are centrally located and exceptionally clean, each bathroom is outfitted with a sink, toilet and shower for your private use. Our family friendly, home away from home ambiance, makes us perfect for every kind of traveller.

Are you a student, new to town or here on business? Ask about our special long-term stay rates. Our prices can't be beat!

Reservations guaranteed with a VISA or Mastercard only.

We look forward to meeting you and making your stay in Nanaimo unforgettable! View House Rules

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Reviews & Ratings

  • Value For Money 8.9

  • Security 9.1

  • Location 9.6

  • Staff 9.2

  • Atmosphere 8.6

  • Cleanliness 9.3

  • Facilities 8.7

Latest Reviews

  • 10.0


    16 Oct 2019
    Exceptional customer service, great location and secure facility. If in Nanaimo, only consider staying somewhere else if they are fully booked.
    Canada, Male, 41+
  • 10.0


    04 Oct 2019
    Very friendly place. Lots of visitors, who talk to each other. No TV is a bonus. Interesting library and free food when people leave is great. Free tea and coffee available. Free wifi and plenty of information available. Good spot. Just one quibble, sinks need a draining board for washing up !
    England, Couple, 41+
  • 10.0


    27 Sep 2019
    I arrived after hours but the night guest services answered quickly and got me checked in fast. The womans door room was a good size, nice and clean. Bed was comfortable, clean had a locked charging safe for each guest. Shower and bathroom were clean
    Canada, Female, 25-30
  • 10.0


    19 Sep 2019
    All the staff was excellent. The cleaning staff worked especially hard. Nanaimo is a great place to use as a base for bicycling Gabriola island and other nearby areas. The bicycle ride from Vancouver to Horseshoe Bay Ferry Terminal along Marine Drive is very scenic and fun. This Ferry was a pleasant way to get to Nanaimo.
    USA, Male, 41+
  • 10.0


    31 Aug 2019
    Great place to stay, helpful and friendly staff!
    Switzerland, Female, 31-40
  • 9.4


    24 Sep 2019
    Canada, Female, 41+
  • 9.4


    12 Sep 2019
    Perfect location, very nice place to stay, and the staff was very informative, happy and gave great advice about where to find everything
    Canada, Male, 18-24
  • 8.9


    07 Oct 2019
    Good place right in the centre and close to everything. The staff was wonderful and always friendly. The room was nice and the facilities looked very nice!
    Netherlands, Female, 18-24
  • 8.9


    01 Sep 2019
    I enjoyed my stay here. Location, staff and facilities were great. The lockers provided in the room were only big enough for valuables, but as a bonus you could charge them while locked up. I enjoyed my stays here.
    Australia, Female, 25-30
  • 7.7

    Very Good

    30 Aug 2019
    Nice hostel. The area is a little loud but not too bad. Location right in the middle of the town! Really great. Clean and friendly. Bed was pretty good, maybe a little solid but good for a hostel. Good kitchen and laundry room as well. No real complaints from me.
    England, Male, 18-24
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Meeting Rooms
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • 24 Hour Security
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Meals Available
  • Tea & Coffee Making Facilities
  • Board Games
  • Foosball
  • Games Room