Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

The Painted Turtle Guesthouse welcomes groups of all sizes from all over the world. Please call us directly for group booking customs and rules.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


HI Nanaimo, Painted Turtle Guesthouse

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Welcome to the Painted Turtle Guesthouse, winner of the most outstanding hostel of the year award across Canada! Plus the Certificate of Excellence 2 years running.

If you are looking for fresh, fun, and affordable accommodation in Nanaimo, you have found it!! Our cozy, clean and relaxed accommodation offers the ideal place to sleep, socialize and see the sights! Our funky guesthouse is a warm blend of hostel, guesthouse, and boutique will have to see it to believe it!

Opened in 2004, the Painted Turtle Guesthouse is a fully renovated 1913 heritage building. Located steps away from Nation wide vote of greatest street in Canada. The reasoning for this title is the culture, cafes, restaurants, pubs, clubs, art galleries, bakeries, and street performers. Plus the seawall is only a block and a half away, providing trails, swimming lagoon, crabbing opportunities, local artisans, delicious ice cream, play ground and access to 3 beautiful and special islands.

Our guesthouse provides you with a unique great room with a fully contained, self catering kitchen and eating area, a cozy living area with book exchange and fireplace, 2 computer kiosks plus FREE WIFI, games and a foosball table. We also offer FREE luggage storage, laundry facilities, office services, travel kiosk and our Stay and Save program, which provides you with discounts to many of the downtown vendors. Get a taste of the West Coast!!

We have dorm beds (female, male & co-ed), private rooms, and family rooms - perfect for backpackers and groups. FREE towels and sheets are provided in all rooms. Bathrooms are centrally located and exceptionally clean, each bathroom is outfitted with a sink, toilet and shower for your private use. Our family friendly, home away from home ambiance, makes us perfect for every kind of traveller.

Are you a student, new to town or here on business? Ask about our special long-term stay rates. Our prices can't be beat!

Reservations guaranteed with a VISA or Mastercard only.

We look forward to meeting you and making your stay in Nanaimo unforgettable! View House Rules

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Reviews & Ratings

  • Value For Money 8.7

  • Security 9.1

  • Location 9.4

  • Staff 9.0

  • Atmosphere 8.4

  • Cleanliness 9.2

  • Facilities 8.3

Latest Reviews

  • 10.0


    10 Jul 2019
    I really enjoyed my three days here. Friendly and helpful staff, great location in the middle of Nanaimo, coffee in the mornings and clean, comfortable facilities. Would definitely recommend.
    USA, Male, 41+
  • 9.7


    01 Aug 2019
    We really enjoyed our stay at this hostel as the location was perfect (everything except the Ferry Terminal is in walking distance) and the rooms were quite spacious for a hostel room!! Everything was spotless clean (bathrooms, kitchen,..) and the beds were super comfortable too - would definitely recommend statying here.
    Austria, All Female Group, 18-24
  • 9.7


    20 Jun 2019
    I love the hostel!!! I was staying there for 3 nights. The staff were so friendly and helpful. The common area like the living room, kitchen, and bathroom were clean and cozy. People I met were very nice and I really enjoyed sharing stories with each other. This place made me feel at home. HIGHLY RECOMMENDED!
    Taiwan China, Female, 25-30
  • 9.4


    16 Jul 2019
    Nearly 100 percent good.
    Canada, Female, 41+
  • 8.6


    27 Jul 2019
    I know it’s not the Hostels fault, but during our stay there was an electrical shut down in a whole part of the city the morning we needed to get ready and the emergency lights weren't functioning, so it was dark every where and that made it very difficult to use the shower, toilet, etc.
    Canada, Female, 25-30
  • 8.6


    17 Jul 2019
    The Painted Turtle was a lovely place to stay during our brief stay in Nanaimo. The staff was superbly helpful about things to do and where to go. The beds were beyond comfortable and the kitchen/shared space was quite spacious. I would definitely recommend!
    Canada, Couple, 25-30
  • 8.6


    07 Jul 2019
    very helpful staff and very nice kitchen and lounge area. The rooms are spacious,clean and tidy with good plugs and safe system. Will pop back if in town
    England, Male, 25-30
  • 8.0


    18 Jul 2019
    Painted Turtle is a comfortable hostel in an excellent location. There was a parkade next to to hostel where you it's free parking between 5pm and 8am which was good as it got us up and exploring so we didn't have to pay! The only downside is that there are two nightclubs around the corner which on the Friday I stayed made noise throughout the night, but it wasn't so bad that I couldn't sleep.
    Australia, All Female Group, 18-24
  • 8.0


    25 Jun 2019
    I have mixed feelings. It was a nice lounge area and great location. I didn't even mind there was no breakfast, but poor facilities. No power sockets by beds, no reading light, tiny lockers. No where to store luggage if arrived early and in fact the manager complained to me one day about everyone arriving early. Tip: dont complain to your customers. And someone stole some of my food, which hasn't happened in 2 months of travelling, in 10 different hostels. Overall not terrible.
    Scotland, Female, 25-30
  • 7.1

    Very Good

    29 Jun 2019
    Friendly staff Good location but tiny lockers and shaky tubular metal beds.... Never saw an HI with tiny lockers like that!!
    Canada, Male, 41+
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Meeting Rooms
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • 24 Hour Security
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Meals Available
  • Tea & Coffee Making Facilities
  • Board Games
  • Foosball
  • Games Room