Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

The Painted Turtle Guesthouse welcomes groups of all sizes from all over the world. Please call us directly for group booking customs and rules.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


HI Nanaimo, Painted Turtle Guesthouse

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Welcome to the Painted Turtle Guesthouse!
If you are looking for clean, affordable, and social accommodation in Nanaimo, look no further!
Our homey and relaxed hostel offers the ideal place to sleep, socialise and see the sights! Our funky place is a warm blend of hostel and guesthouse.

The local cafes, restaurants, pubs, clubs, street art, farmers markets, street performers and colourful buildings of the Old City Quarter create the charm of downtown. Plus the seawall is only a block and a half away, providing a great place to go for a stroll, and enjoy the views of the harbour, including the glorious mountains across the Salish Sea. The waterfront area also has a swimming lagoon, crabbing opportunities, local artisans, delicious ice cream, and access to Newcastle island for camping & day trails!

Besides the parts of Nanaimo to explore, our Central Island location makes us a great home-base for day trips!
We are within day-trip distance to: Port Renfrew, Victoria, Parksville, Denman Island, Courtenay/Comox, Mount Washington Ski Hill/Strathcona Provincial Park, and countless countless day hikes!!

Our guesthouse provides you with a comfortable room with towels and linens included, limited kitchen use (covid-19), free coffee. We also offer FREE luggage storage, coin-operated laundry facilities, and local tourism information.

We have dorm beds (female, male & co-ed), private rooms, and family rooms - perfect for backpackers and groups. Each floor is equipped with 4 shared bathrooms, 3 of which have showers in them. Our family friendly, home-away-from- home ambience, makes us perfect for every kind of traveller.

Reservations guaranteed with a VISA or Mastercard only.

We look forward to being apart of your Vancouver Island adventure! View House Rules

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Reviews & Ratings

  • Value For Money 8.0

  • Security 9.4

  • Location 9.4

  • Staff 8.1

  • Atmosphere 7.5

  • Cleanliness 8.5

  • Facilities 8.0

Latest Reviews

  • 10.0


    18 Feb 2021
    Nice place to stay for the night or for the night out! Friendly knowledgeable hosts, going the extra mile to help me protect my bike when I came in late past midnight. Thank you!
    Canada, Male, 31-40
  • 10.0


    03 Feb 2021
    Good place for what you pay. Staff very nice. Very pandemic conscious. Rooms are filled at lower capacity, kitchen space is regulated. Would stay again :)
    Germany, Female, 31-40
  • 9.4


    18 Sep 2020
    By far the comfiest blankets and pillows of any hostel I have ever stayed in. Super clean and cute building, the rooms are a good size too! You can’t beat the location. The only this I would recommend is adding lamps to the bunks. Fantastic place 👌🏻
    Canada, Female, 25-30
  • 8.6


    04 Nov 2020
    Great hostel even in those time of Covid! Great kitchen with free coffee and enough utilities to clean/sanitize and make delicious food! Rooms are splendid and bathrooms are great! Location is definitely making this a 8/10!
    Belgium, Couple, 18-24
  • 8.6


    21 Sep 2020
    The staff was super friendly and helpful. It’s nice to have a towel supplied. Another review mentioned this: the halls had kind of a weird smell that was little like pee. The room smelled fine, but something about the hall and common area was a little stinky. I hate to say it because the rest of the place is great, but it is there.
    Canada, Male, 31-40
  • 8.3


    07 Oct 2020
    Good stay there and friendly staff. The location is perfect. Shared Bathrooms are not so clean unfortunately. Atmosphere is not the best with the covid time but it still ok. I will come back there on a future visit in Nanaimo
    France, Male, 25-30
  • 7.7

    Very Good

    26 Dec 2020
    I felt safe and comfortable during my stay. The manager were helpful and efficient. For the cost, I would have preferred a private ensuite bathroom but the shared bathroom down the hall was clean and available. The kitchen was tidy, spacious and well-appointed. My room was in a quiet corner so my sleep was uninterrupted. Would I stay again? Yes!
    Canada, Male, 41+
  • 7.4

    Very Good

    05 Sep 2020
    ***We we’re staying here after Labor Day Long weekend (aka beginning of slow season) AND COVID-19.*** There were no vibez or life in this hostel, but this is understandable given the current pandemic situation. That being said, we had a lovely visit in Nanaimo and the hostel location is great! Everything is very close by: waterfront, old Nanaimo, bars/ restaurants, grocery, parking etc. Our bed was very comfy in the private room, and the hostel genuinely felt clean (which can be rare!!!).
    Canada, Female, 25-30
  • 6.9


    19 Aug 2020
    The hostel itself is good for a short stay. It is located on a very busy street and while the adjacent nightclubs were closed due to the pandemic, the street noise was unbelievable. There are motorcycles and cars without proper mufflers that roar down that street and being so close it amplifies the sound. Bathrooms were ok except for about 3 days a couple of the bathrooms had no toilet paper or paper to wipe hands, which is an issue when the other bathrooms are taken.
    Canada, Female, 25-30
  • 4.9


    04 Sep 2020
    Staff and guest were not wearing masks in common areas. The place was dirty estpecially the kitchen. The bedroom smelt like urine. The floor of the bedroom was uneven and the bed rather uncomfortable. There was no toilet paper in the bathroom. No recylcing cans in bedrooms but a sign asking us to recycle... The staff was friendly enough, but I had to wait a good 40 minutes before checking in while the staff was arguing with two other customers. I missed on dinner :(
    France, Female, 31-40
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Dryer
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Security
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Mini-Supermarket
  • Tea & Coffee Making Facilities
  • DVD's
  • Wi-Fi