Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


HI Phoenix - The Metcalf House

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Welcome to Phoenix Hostel & Cultural Center! Located on the trendy Roosevelt Row arts district in downtown Phoenix, we are a unique blend of hostel and cultural center with art openings and events happening. The old brick house is alive with lush plants and cactus, meditative gardens, hammocks, rooftop patio for sunset viewing, artwork, and vibrant colors. Our friendly staff knows the 'off the beaten path' places in Phoenix and Arizona and can help you make your stay truly unique. Past guests include: Manu Chao, Ana Tijoux, Mike de la Rocha! Come see what this place is all about!

Centrally located in downtown Phoenix with easy access to the airport, greyhound bus station, rental car hub, bike repair shops, freeways, and the lightrail system. Within walking distance to the world famous Heard Museum, Phoenix Art Museum, sports stadiums, convention center, cinema, theatre, Arizona State University, and hundreds of art galleries. Our hostel is 5 minutes away from cafes, bars, restaurants, and grocery stores.

We offer our guests the highest quality service, facilities, and cultural experience. You receive free breakfast, linens & towels, WiFi, and tours/events when available! Most weeks we have dinner/BBQ nights, movie nights, and excursions to bars & art spaces around the city! We also offer discounted rates on Grand Canyon tours through our partners. Arizona is a unique place and Phoenix Hostel & Cultural Center is your gateway to an adventure you will never forget. Travel and cultural meet here - Come stay!

-Free WIFI
-Large common room
-Large Garden areas
-Quiet library room
-Fully equipped Kitchen
-Ping Pong Table
-Continental Breakfast
-Linens included in the price
-Laundry Facilities
-Free street parking
-Tourist Information and local information
-Loads of communal spirit

-Local Art District within 5 minute walk
-Local restaurants within 5 minute walk
-Grocery stores within 15 minute walk
-Coffee shops within 10 minute walk
-Bus Route at the end of street
-10 minute walk to the lightrail
-Authentic Mexican restaurant around the corner
-Local Bars within 10 minute walk
-Downtown and Convention Center within 20 minute walk
-Local Museums and Library within 15 minute walk

Please note:
All rates include applicable taxes and fees - You pay what you see!
HI members receive a 10% discount.

Office hours and Check In times:
8.00 am – 10.00 am
5.00 pm – 10.00 pm

No Lock Out!
24 hour access

Check Out: 10.00 am

If you need to arrive outside of these hours, please contact us via email so that we can make special arrangements.

Please note we do not accept bookings for longer than 7 days. If you decide to make bookings outside of our policy restrictions we will contact you for clarification and retain the right of cancelling your booking without a refund of your deposit. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.3

  • Security 9.2

  • Location 9.1

  • Staff 9.6

  • Atmosphere 9.1

  • Cleanliness 9.3

  • Facilities 8.9

Latest Reviews

  • 10.0


    14 May 2019
    I had a really great time at the HI Phoenix - The Metcalf House, one of the best hostels I ever stayed in. Especially the staff is very nice and helpful!
    Germany, Female, 18-24
  • 10.0


    24 Apr 2019
    I absolutely loved it. The staff was awesome, and the location is really convenient. They also have an outdoor shower that’s incredibly refreshing. There’s a nice little hammock outside too, and a nice little area to do some yoga or meditation. Oh, and free pancakes!! The only thing I would recommend for any guests would be to take advantage of the free ear plugs they offer at the front desk!!
    USA, Female, 18-24
  • 9.7


    05 Apr 2019
    We had a great stay at this hostel! The room was set up for us when we got there and the atmosphere was fantastic! Parking on the street was not a problem and the location was great. The only downside was that they did not honor the deposit made on hostelworld, so I would reccomend booking through their website or calling to avoid paying extra.
    USA, All Female Group, 25-30
  • 9.7


    15 Mar 2019
    This was a great hostel for an overnight stay. I would stay there again.
    USA, Female, 41+
  • 9.4


    01 May 2019
    For the money it was a nice place, and in a central location. I only stayed for an overnight stay. So hard for me too comment about the atmosphere. The staff was nice. I know they have breakfast in the morning, pancakes and other simple dishes for free. Unfortunately I did not get to eat breakfast because I had to catch a flight before breakfast started. The hostel was close enough to light-rail 🚈 for transportation. Overall the place was efficient.
    USA, Male, 41+
  • 9.4


    13 Apr 2019
    Very quirky hostel with a great atmosphere. Very close walk to art district and baseball stadium etc. Highly recommend this for the backpacker.
    Australia, Male, 25-30
  • 9.1


    08 May 2019
    One of the cleanest hostels I've ever seen. Great stay, great facility, great staff. Would definitely stay again!
    Costa Rica, Male, 25-30
  • 8.9


    06 Apr 2019
    Very friendly staff and guests! Only thing is the bathrooms.. It works, but it would be nice with maybe a little bit more kind of privacy. And the pillows are very flat
    Norway, Male, 31-40
  • 7.7

    Very Good

    26 Apr 2019
    Oh I really love the manager Deb she was so nice and just sweet and the other staff members were just fine and all the girls in my room where she is so nice and sweet and the location was great it was near all the coffee shops and bars and it was close to my meeting and it was just really a nice atmosphere there was one tweaker there but otherwise everybody all the guys were really nice guys and well-mannered
    USA, Female, 41+
  • 6.6


    06 Mar 2019
    Good spread for Breakfast each day.
    Australia, Male, 31-40
Read all reviews


  • Free Breakfast
  • Free City Maps
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Book Exchange
  • Common Room
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Internet Access
  • Laundry Facilities
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Wi-Fi


  • 2016

    3rd, Best Large Hostel Chain

  • 2015

    3rd, Best Large Hostel Chain

  • 2014

    3rd, Best Large Hostel Chain

View all Award Winners