Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


HI Phoenix - The Metcalf House

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Welcome to Phoenix Hostel & Cultural Center! Located on the trendy Roosevelt Row arts district in downtown Phoenix, we are a unique blend of hostel and cultural center with art openings and events happening. The old brick house is alive with lush plants and cactus, meditative gardens, hammocks, rooftop patio for sunset viewing, artwork, and vibrant colors. Our friendly staff knows the 'off the beaten path' places in Phoenix and Arizona and can help you make your stay truly unique. Past guests include: Manu Chao, Ana Tijoux, Mike de la Rocha! Come see what this place is all about!

Centrally located in downtown Phoenix with easy access to the airport, greyhound bus station, rental car hub, bike repair shops, freeways, and the lightrail system. Within walking distance to the world famous Heard Museum, Phoenix Art Museum, sports stadiums, convention center, cinema, theatre, Arizona State University, and hundreds of art galleries. Our hostel is 5 minutes away from cafes, bars, restaurants, and grocery stores.

We offer our guests the highest quality service, facilities, and cultural experience. You receive free breakfast, linens & towels, WiFi, and tours/events when available! Most weeks we have dinner/BBQ nights, movie nights, and excursions to bars & art spaces around the city! We also offer discounted rates on Grand Canyon tours through our partners. Arizona is a unique place and Phoenix Hostel & Cultural Center is your gateway to an adventure you will never forget. Travel and cultural meet here - Come stay!

-Free WIFI
-Large common room
-Large Garden areas
-Quiet library room
-Fully equipped Kitchen
-Ping Pong Table
-Continental Breakfast
-Linens included in the price
-Laundry Facilities
-Free street parking
-Tourist Information and local information
-Loads of communal spirit

-Local Art District within 5 minute walk
-Local restaurants within 5 minute walk
-Grocery stores within 15 minute walk
-Coffee shops within 10 minute walk
-Bus Route at the end of street
-10 minute walk to the lightrail
-Authentic Mexican restaurant around the corner
-Local Bars within 10 minute walk
-Downtown and Convention Center within 20 minute walk
-Local Museums and Library within 15 minute walk

Please note:
All rates include applicable taxes and fees - You pay what you see!
HI members receive a 10% discount.

Office hours and Check In times:
8.00 am – 10.00 am
5.00 pm – 10.00 pm

No Lock Out!
24 hour access

Check Out: 10.00 am

If you need to arrive outside of these hours, please contact us via email so that we can make special arrangements.

Please note we do not accept bookings for longer than 7 days. If you decide to make bookings outside of our policy restrictions we will contact you for clarification and retain the right of cancelling your booking without a refund of your deposit. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.4

  • Security 8.8

  • Location 8.5

  • Staff 9.3

  • Atmosphere 8.9

  • Cleanliness 8.4

  • Facilities 8.2

Latest Reviews

  • 10.0


    03 Oct 2019
    Molly has a heart of gold and all the other staff were gems. It was a delight to be there and would gladly return for a longer visit
    Canada, Male, 41+
  • 10.0


    03 Oct 2019
    A really good hostel, has everything a traveler might need. Thoroughly enjoyed my stay and will recommend.
    New Zealand, Male, 41+
  • 10.0


    23 Sep 2019
    We stayed for one night at either end of a visit to Williams Arizona. It was a great place to be, the staff were very helpful and welcoming. Our incoming flight was delayed by a storm and we arrived very late, the staff kindly stayed on and were very helpful in their communication with us. Thank you.
    England, Female, 41+
  • 9.7


    27 Sep 2019
    It's all about the people, and the people at the hostel are amazing. I had the best time there
    USA, Male, 18-24
  • 9.4


    15 Nov 2019
    Awesome stay here. Very laid back, hippieish vibe. Staff were incredibly helpful and sweet. Nice mix of ages too makes for great conversations and a chill vibe. Pancakes for breakfast! Note that lockers aren’t large enough to fit a travelling bag, but will fit valuable essentials. Not party friendly if that’s what you’re looking for (I was happy for the peace!). Thanks for a great trip!
    Canada, Female, 25-30
  • 9.1


    04 Nov 2019
    Excellent place to stay and explore beautiful Phoenix! The facilities are great, the beds are comfortable, the shared spaces are nice and cozy. The staff was very helpful and nice with check-in and recommendations on where to eat. Just be aware that if you want to leave your stuff after check-out, there is not a designated space and you leave them by the television in a room, some people might be not comfortable with this but I didn't have any issues with it. Would totally stay there again!
    Bolivia, Male, 25-30
  • 9.1


    16 Oct 2019
    Even tho my visit was short I found the hostel very comfortable and the staff and guests very friendly. I would recommend this hostel, with its wonderful out door areas. Thank you
    New Zealand, Female, 41+
  • 8.3


    12 Oct 2019
    The staff were great and I really liked the overall vibe of the place but there is a serious mosquito problem in the bed rooms. I stayed two nights there. No one told me the first night about the issue so I didn't know until it was too late and my whole right arm was covered in bites. The second night I noticed there was insect repellent in the room and sprayed myself before going to bed. I was able to sleep better after that.
    USA, Female, 25-30
  • 6.9


    14 Oct 2019
    Pros... Great location for downtown PHX and transport to airport / Greater PHX area. Lots of info on transport and things to do. Allowed me to store bags before/ after check in/out. Friendly staff. Clean room and cute garden area. Cons... Only one bathroom which oens into the kitchen (not great when you gotta go and people are cooking outside the door!). Was charged $50 on arrival despite the website already taking a $7 fee and their email saying I would only owe $43 on arrival.
    England, Female, 41+
  • 4.0


    29 Sep 2019
    Really good community. Staff seem blasé. Facilities Need renovation.
    USA, Male, 31-40
Read all reviews


  • Free Breakfast
  • Free City Maps
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Book Exchange
  • Common Room
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Internet Access
  • Laundry Facilities
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Wi-Fi


  • 2016

    3rd, Best Large Hostel Chain

  • 2015

    3rd, Best Large Hostel Chain

  • 2014

    3rd, Best Large Hostel Chain

View all Award Winners