Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


HI Phoenix - The Metcalf House

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Welcome to Phoenix Hostel & Cultural Center! Located on the trendy Roosevelt Row arts district in downtown Phoenix, we are a unique blend of hostel and cultural center with art openings and events happening. The old brick house is alive with lush plants and cactus, meditative gardens, hammocks, rooftop patio for sunset viewing, artwork, and vibrant colors. Our friendly staff knows the 'off the beaten path' places in Phoenix and Arizona and can help you make your stay truly unique. Past guests include: Manu Chao, Ana Tijoux, Mike de la Rocha! Come see what this place is all about!

Centrally located in downtown Phoenix with easy access to the airport, greyhound bus station, rental car hub, bike repair shops, freeways, and the lightrail system. Within walking distance to the world famous Heard Museum, Phoenix Art Museum, sports stadiums, convention center, cinema, theatre, Arizona State University, and hundreds of art galleries. Our hostel is 5 minutes away from cafes, bars, restaurants, and grocery stores.

We offer our guests the highest quality service, facilities, and cultural experience. You receive free breakfast, linens & towels, WiFi, and tours/events when available! Most weeks we have dinner/BBQ nights, movie nights, and excursions to bars & art spaces around the city! We also offer discounted rates on Grand Canyon tours through our partners. Arizona is a unique place and Phoenix Hostel & Cultural Center is your gateway to an adventure you will never forget. Travel and cultural meet here - Come stay!

-Free WIFI
-Large common room
-Large Garden areas
-Quiet library room
-Fully equipped Kitchen
-Ping Pong Table
-Continental Breakfast
-Linens included in the price
-Laundry Facilities
-Free street parking
-Tourist Information and local information
-Loads of communal spirit

-Local Art District within 5 minute walk
-Local restaurants within 5 minute walk
-Grocery stores within 15 minute walk
-Coffee shops within 10 minute walk
-Bus Route at the end of street
-10 minute walk to the lightrail
-Authentic Mexican restaurant around the corner
-Local Bars within 10 minute walk
-Downtown and Convention Center within 20 minute walk
-Local Museums and Library within 15 minute walk

Please note:
All rates include applicable taxes and fees - You pay what you see!
HI members receive a 10% discount.

Office hours and Check-In times:
9.00 am – 10.00 am
5.00 pm – 10.00 pm

No Lock Out!
24 hour access

Check Out: 10.00 am

If you need to arrive outside of these hours, please contact us via email so that we can make special arrangements.

Please note we do not accept bookings for longer than 7 days. If you decide to make bookings outside of our policy restrictions we will contact you for clarification and retain the right of canceling your booking without a refund of your deposit. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.5

  • Security 9.8

  • Location 9.2

  • Staff 9.8

  • Atmosphere 9.8

  • Cleanliness 9.8

  • Facilities 9.8

Latest Reviews

  • 10.0


    13 Apr 2020
    I'm comin back in the summer!
    USA, Male, 31-40
  • 10.0


    03 Mar 2020
    My friend and I LOVED our stay at this hostel! The staff is so friendly & informative & took the time to help us get the absolute best from our stay in Arizona. The location is great - it is clean and cozy. It has such a peaceful vibe & we even got to attend one of the community events hosted on Friday which was beautiful. I loved Arizona and if I get to return, I would certainly stay again! Thanks for such a great stay!
    Canada, Female, 25-30
  • 10.0


    25 Feb 2020
    A great place, in a decent spot, and wonderful staff.
    USA, Male, 25-30
  • 10.0


    16 Feb 2020
    Great group of people😄
    USA, Male, 41+
  • 9.7


    27 Feb 2020
    Located pretty close to Roosevelt Row Arts District. The staff is super friendly. While the 5pm check in is a bit rough, they are accommodating if you want to drop your bags off early. The wood floors can be a bit loud when people walk around at night, but you get what you pay for.
    USA, Male, 31-40
  • 9.7


    14 Feb 2020
    Great value! Will be back! Women's dorm was thoughtfully laid out with little hooks, shelves, outlets, coat closet. Small locker fit 18L day pack & a small purse. Very clean. Free breakfast - pancakes & coffee made for you. Eggs & other items to prepare yourself. About 15 min walk to the heart of Roosevelt Row. I walked as solo female at night and felt pretty safe. Easy, free street parking. Everything I wanted to see was 5-30 min drive. Nice common living room & outdoor space. Helpful staff!
    USA, Female, 31-40
  • 9.4


    07 Mar 2020
    The staff are very friendly and helpful.
    Netherlands, Male, 41+
  • 9.4


    25 Feb 2020
    Nice hostel with good vibes and very friendly and helpful staff. Room was quite packed with bunk beds, but I mean, it's a hostel :) had a good time there. Would I stay there again? Yes, for sure! Thanks a lot.
    Germany, Male, 31-40
  • 9.1


    12 Jan 2020
    Great hostel in Phoenix! Looks like it may be the only option so I was skeptical, but the rooms are nice, the staff were friendly and they have lots of events/recommendations for things to do in town! Loved my stay and will definitely come again when in the area.
    USA, Female, 18-24
  • 8.9


    11 Jan 2020
    first time at hostel! Clean, friendly staff
    USA, Female, 31-40
Read all reviews


  • Free Breakfast
  • Free City Maps
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Book Exchange
  • Common Room
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Internet Access
  • Laundry Facilities
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Wi-Fi


  • 2019

    3rd, Best Large Hostel Chain

  • 2016

    3rd, Best Large Hostel Chain

  • 2015

    3rd, Best Large Hostel Chain

  • 2014

    3rd, Best Large Hostel Chain

View all Award Winners