Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.



Sangkat 4, Mittakheap, Otres Village , Sihanoukville, Cambodia
Book more than 7 days in advance for Free Cancellation.
  • Great Location
  • Brilliant Staff
Read all reviews

Property Description

Hacienda is located in Otres Village – a scenic up and coming area 1-2km inland from Otres Beach with an estuary, lakes and abundant greenery. A night market, fishing lakes and paintball are just some of the activities available.

Stunning Otres Beach is only a 5 minute walk from Hacienda. It is one of Cambodia’s cleanest and most beautiful beaches and offers lots of water activities, island hopping, great food and night life for all to enjoy - from live acoustic music to electronic parties.

Hacienda has a bar and restaurant overlooking gardens and a lovely lake. Our food is cheap, filling and delicious, and our bar is a late night haven where backpackers and expats alike appreciate good stories, great music and loads of bargain Jagermeister shots! Please be aware that we frequently party late into the night, not closing until at least 3am.

Above the bar and restaurant is a massive movie and games lounge with thousands of new and classic movies and TV series.

Guests intending to stay a couple of days get stuck for months on end.

Our accommodation options from high to low end are listed below. All bungalows have fans and mosquito nets. Dorms all have fans and storage lockers.

Check Availability

Reviews & Ratings

  • Value For Money 6.7

  • Security 5.3

  • Location 7.3

  • Staff 7.3

  • Atmosphere 5.3

  • Cleanliness 5.3

  • Facilities 4.7

Latest Reviews

  • 9.1


    02 Jun 2018
    Really great hostel. I stayed during low season so my stay was chilled but still met cool people. Hostel is situated in the quaint village which is also great. Not far from the beach if you rent a bike. Staff were very friendly and helpful with anything. Would totally recommend and would love to stay again.
    England, Male, 25-30
  • 8.3


    06 Nov 2018
    Really lovely location and setting for super cheap but no mosquito nets in the big dorm room and the water in the shared bathrooms wasn't working. This was during low season so maybe that's why but other than that great place to stay if you want to save money.
    England, Couple, 18-24
  • 8.0


    10 May 2018
    Lovely location and people, however staff were usually a bit late to turn up and bad music was played at max volume throughout the day and night even when nobody was around 😅. Bungalow leaked and our reservation was confused but they worked hard to resolve it and did us a good price. Overall good just a bit to work on and turn the music down!
    England, Mixed Group, 18-24
  • 7.4

    Very Good

    14 Feb 2018
    Atmosphere is what separates Hacienda from other hostels, the kid back vibe really resonated with our group. We all felt totally relaxed and immersed in the village life. BIG SHOUTOUT to JOHN who made our trip extra unique.
    England, Mixed Group, 18-24
Read all reviews


  • Free WiFi
  • Linen Included
  • Towels Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Outdoor Terrace
  • Parking
  • Safe Deposit Box
  • Security Lockers
  • 24 Hour Security
  • Internet Access
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Mini-Supermarket
  • Restaurant
  • Board Games
  • DVD's
  • Wii


  • Age Restriction
  • Credit Cards Not Accepted
  • No Curfew

Things to Note

1. We do not allow bookings online for the same day, please email or call us to check if there is any spare rooms/beds available.
2a. Check in is from 1pm and check out until 12 noon.
2b. If you are more than 4 hours late from arrival time given when booking and do not contact us we reserve the right to resell your room with no refund.
3. Cash (USD or KHR) payment only upon arrival.
4. Cancellation policy: At least a 2-day advance notice before the arrival date is required.
5. Age restriction: Hacienda is not suitable for children. No guests under the age of 16 will be checked in.
6. Our reception is open from 8am to at least 10pm every day.
7. Hacienda can be noisy at night time due to our bar and events held in Otres Village.
8. We have a dog and two cats who freely traverse the property. Any people with serious animal allergies should not stay here.
9. No outside pets are welcome.
10. Any guests who break Cambodian law will be evicted immediately and reported to the police.