Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Haina Hostal

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Awesome Cleanliness
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Property Description

We are the best option for budget travelers, backpackers or student groups who are looking for a nice inexpensive place to stay, and who want to meet lots of people.
Our hostel has a great location just in the heart of Cancuns downtown, everything is within walking distance: banks, supermarkets, restaurants, shops and the bus station. We are just 10 minutes from the beach by bus and 20 minutes from the airport!!
The hostel has very nice atmosphere with lots of vegetation, you can sit in our back patio under the trees and relax, or you can go to the front garden to read, take a rest or just watch people.
Here, you can feel at home, what else are you looking for?
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Reviews & Ratings

  • Value For Money 8.2

  • Security 9.1

  • Location 8.9

  • Staff 9.6

  • Atmosphere 7.8

  • Cleanliness 7.8

  • Facilities 7.5

Latest Reviews

  • 10.0


    02 Jan 2018
    great place, beautiful building, really nice staff. the hostel itself is quiet, but its right next to the big party hostel, so that's something to be aware of.
    USA, Male, 31-40
  • 9.7


    23 Jan 2019
    I have stayed at the Haina Hostal several times in the past few years and have never been disappointed - it's my go-to stop-over in Cancun. The staff has changed very little (if at all) during that time and they've always been friendly and helpful to guests - this is the main factor, for me, what makes me the most comfortable while doesn't hurt that they are close to the ADO bus station, a huge grocery store, and Palapas Park, plus an easy bus ride away from the beaches.
    Canada, Male, 41+
  • 9.7


    10 Oct 2017
    Melaina and Fernando were awesome! Super friendly staff that showed us nearby places to explore and eat as well as helping us book adventures to Chichen Itza and Xplor for cheaper than we were finding elsewhere. Phenomenal location with clean and air conditioned rooms. Fast wifi and basic breakfast. Overall a superb value for the money. Haina Hostal (especially the staff) set the bar for comparison of other hostels we go to. Definitely our favorite so far. Thanks again!
    USA, Couple, 25-30
  • 9.4


    25 Nov 2018
    Really lovely friendly service. Especially from Fernando! Thanks for making my first few nights in Mexico so comfortable.
    New Zealand, Male, 25-30
  • 9.1


    01 Feb 2019
    This is the third time I stayed at this hostel. It's at a convenient location...5 minute walk to the ADO bus station so I always stay here as my base to go elsewhere. This time instead of dorm we stayed in the twin private room. Dorms were basic but the private room was very spacious with very big windows.
    USA, Female, 41+
  • 8.9


    29 May 2018
    Very peaceful place and helpful staff .
    Netherlands, Male, 41+
  • 7.7

    Very Good

    09 Jan 2018
    Stayed one night on arrival to Cancun between flights. Was really well located for this as close to the ADO bus terminal. Close to food stalls with old local Mexican food. Staff were friendly and helpful on arrival. Room was basic, lacking of communal area. We turned up for breakfast at 7 before having to leave early for flights and nothing was prepared. Man working seemed angry that we wanted breakfast at 7...which is when it was meant to start!!
    England, Couple, 25-30
  • 7.7

    Very Good

    31 Jul 2017
    Stayed in a private room. Good aircon. Quiet. Not much going on socially. Kitchen looked fine. Free breakfast was toast, Croissant, Juice and Coffee
    Australia, Couple, 25-30
  • 6.3


    04 Dec 2017
    Haina is not at all a bad place. It's within an easy walk of the bus station, hotels where you can be picked up for excursions, a stationery store where you can print things, and tasty cheap local food. Breakfast is limited to toast, croissants, jam, coffee, juice, and herbal teas. The floors are kept swept and mopped. You keep one set of linings for your stay, though the maid does neatly make the bed. Staff are pleasant and friendly. In short, Haina is a perfectly adequate place to stay.
    USA, Female, 41+
  • 6.3


    29 Jul 2017
    Booked to stay here for a weekend only to be told our information was transferred over to another hostel. Thankfully it was located next street over but it would of been nice to have be told before hand. The guy in charged had said we could get our refund online and to email them but nothing was ever done. It was unprofessional.
    USA, Female, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Cable TV
  • Card Phones
  • Common Room
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk