Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Hanoi Brother Inn & Travel

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Hanoi Brother Inn is perfectly located in the very heart of Hanoi's Old Quarter (21 Bat Dan, Hoan Kiem, Hanoi), offering you one of the most convenient places to stay in Hanoi. With less than a 7 minute walk to the Night Market, and around a 10 minute walk to Hoan Kiem Lake or Dong Xuan Central Market, you can have easy access to restaurants, nightlife and historical sites in a blink.

Built of young, friendly and easy-going people with experience in hospitality. We always listen and try to answer all of your questions. We have exceptional staff that have drawn much praise and repeat business. Please come and find out for yourself why we are the first choice in Hanoi Old Quarter.

***Property Policies and Conditions***
1).Cancellation Policy:
- If cancellation/amendment is made 48 hours prior to your arrival date, no fee will be charged.
- If cancellation/amendment is made within 48 hours, including reservations made within 48 hours of your arrival, 1st night's room rate and tax will be charged
- In case of no-show, 100% room rate and tax will be charged.
2).Our check in time is after 2pm and check out time is before 12 noon.
3).We accept credit card and cash payment upon arrival.
4).Guest is advised to contact with hotel before arriving and supply expected arrival time. Airport pick up service is available.

SCAM WARNING
Recently, there are many SCAM PEOPLE pretend our staff. They usually stand in airport or outside of hotel. They will create a reason to cheat and take you to another hotel with bad service to get commission.
So if you book our airport pick up service:
- Do not listen to anyone who has no placard under your name. Only follow driver who has your name.

If you don't book our airport pick up service or come from other area:
- Do not trust anybody outside of hotel. Please come to hotel's lobby to see our reception. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.0

  • Security 9.2

  • Location 10.0

  • Staff 10.0

  • Atmosphere 7.8

  • Cleanliness 9.2

  • Facilities 8.6


Latest Reviews

  • 10.0

    Superb

    19 Mar 2019
    This Hostel was brilliant! All the staff are very friendly and so helpful, especially Kevin, harry and Garry! Got us great deals on trips and the cruise! Breakfast is excellent and free! The rooms are clean and spacious. The best hostel I've stayed in! Thanks Hanoi brothers! Love Angela & Samantha from England.
    England, Female, 25-30
  • 9.7

    Superb

    15 Aug 2019
    All of the staff at brothers inn made our experience in Hanoi amazing! Philip was so helpful and organized our trips to Sapa and Halong Bay. They let us shower in between and keep our stuff safe there so we didn’t have to lug our huge bags around. Philip also made us tea when we were sick and let me buy his phone charger off of him, when I lost mine! He went above and beyond for us and we really enjoyed our stay! I highly recommend staying at brothers inn, you will feel right at home! Thanks!
    Canada, Female, 25-30
  • 9.7

    Superb

    07 Mar 2019
    We enjoyed our stay here and would’ve extended but they were booked! Room was big and clean, shower not brilliant but everything else was good! Not sure if they were the cheapest travel agents but definitely the nicest and most helpful. Would recommend!
    New Zealand, Female, 25-30
  • 9.4

    Superb

    04 Jul 2019
    The staff really made our stay what it was. They were all very friendly, helpful, and pleasant to have conversation with. They even prepared us a breakfast to go because we had to catch a bus before 7 which is when breakfast starts. Great customer service!
    USA, All Female Group, 25-30
  • 9.4

    Superb

    19 May 2019
    Hanoi Brother Inn was everything we needed for comfort, convenience and value for money while we experienced the best of Hanoi. The air conditioning was fantastic, beds comfortable and bathrooms clean. The free breakfast each morning was basic but delicious, we went for the omelette all 5 mornings we were there and were never disappointed. The staff are super friendly and helpful!
    Australia, Couple, 25-30
  • 9.4

    Superb

    22 Feb 2019
    Other than a couple roaches in the bathroom (never more than one at a time), this hostel was great. Staff were super helpful and kind. Laundry was quick and cheap, breakfast was nice. I'd recommend to anyone!
    Canada, Couple, 25-30
  • 9.4

    Superb

    16 Feb 2019
    The staff were extremely accommodating and had everything ready for us. We even booked or Sapa and HaLong bay tours fairly easily via email as we were on a very time restricted itinerary. They arranged our tours so that we could get them all done in the short time we had in northern Vietnam. We decided to book an extra night prior to our flight and they upgraded us for a discount. Location is all within walking distance of the major sites within Hanoi.
    Canada, All Female Group, 31-40
  • 8.6

    Fabulous

    08 Aug 2019
    Good central location for getting around. The staff were friendly and helpful in organising tours and taxis for us. We really appreciated being able to pop back for showers and a nap after our sleeper bus! Thank you very much!!
    England, Couple, 31-40
  • 8.6

    Fabulous

    30 Jul 2019
    Brilliant hostel with very friendly helpful staff. We stayed a couple of nights. location spot-on. Got our clothes laundered and came back folded and immaculate, couldn't believe it. Big shout out to Harry and Garry (don't think their real names lol) for organising our bus to Sapa. Boss man give them a pay rise please.
    England, Couple, 25-30
  • 8.6

    Fabulous

    19 Mar 2019
    Very friendly staff, good value for money:)
    Canada, Couple, 18-24
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
General
  • Adaptors
  • Air Conditioning
  • Book Exchange
  • Cable TV
  • Card Phones
  • Cots Available
  • Hair Dryers
  • Hot Showers
Services
  • 24 Hour Security
  • Airport Transfers
  • ATM
  • Bicycle Hire
  • Currency Exchange
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
  • Wake-up calls
Food & Drink
  • Bar
  • Café
  • Restaurant
Entertainment
  • Wi-Fi


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