Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hanoi City Backpackers Hostel

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Hanoi City Backpackers Hostel is ideally located in the very heart of Hanoi Old Quarter, just few minutes walk to the Hoan Kiem Lake, Cathedral, Water Puppet Theatre, Ho Chi Minh Complex, Temple of Literature... There are many highly recommended restaurants, bars, pubs near by.

English speaking Reception will help you with tourist information, money exchange. There are several room types available for you to choose from: twin rooms, double rooms, triple rooms and 4, 6, 8 bed mixed dorm.

Our special offers​!
- FREE breakfast
- FREE beer
- Comfiest bed in Vietnam
- 24/7 reception
- Friendly Western and Vietnamese staff
- Good price for airport transfers
- Full selection of tours and transport for a good price
- Bike, car and bicycle rental
- Lockers

***Property Policies and Conditions***
1. Check-in: 12:00 – 23:00
Check-out: Before 12:00 noon
Earlier check-in is possible without surcharge in case that room is available.
If you prefer earlier check in, we recommend reserving for the prior night to guarantee immediate check in.
2. The free luggage storage room is available at our hotel.
3. Cancellation Policy:
- Any cancellation received before 1 days (24 hours) prior to arrival date, no fee will be charged.
- Late cancellation prior to arrival: first night fee/ No show charge: full balance View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.2

  • Security 8.8

  • Location 9.5

  • Staff 9.2

  • Atmosphere 8.6

  • Cleanliness 8.7

  • Facilities 8.7

Latest Reviews

  • 10.0


    10 Apr 2019
    Felt very comfortable in this hostel! Staff would do everything to accommodate my two friends and I. The free beer was fantastic and being a smaller hostel it felt a lot more personal and friendly. Good location situated in the old quarter.
    England, Mixed Group, 18-24
  • 10.0


    22 Mar 2019
    Great tours booked here, rooms clean, beds really comfy, we stayed 3 times in between overnight tours!
    England, Couple, 25-30
  • 10.0


    19 Mar 2019
    Awesome hostel for your stay in Hanoi very central but not in super crazy tourist bit. Free beer for 1 hour is great. Beds are actually amazing. Curtains so dark and beds themselves so big. Great free breakfast with lots to chose from. Staff are great and can organise great tours- they go the extra mile and recomended best days according to weather to go to sapa and halong. Showers are hot. Bathrooms clean with stock of toothbrushes and combs. Amazing value for money.
    Australia, Female, 18-24
  • 10.0


    17 Mar 2019
    Best hostel in Hanoi! All the staff are super friendly like Ryan and Li, wifi is good, beds are comfy, and free beer from 6-7. Definitely recommend!
    USA, Male, 25-30
  • 9.7


    09 Apr 2019
    As a couple they offered us a double bed in a dorm room which was great. The beds were huge and the curtains around the beds were great. The rooms were very clean. Staff very friendly and free beer hour was good to meet people. Free breakfast was awesome, so much choice! Would stay here again.
    England, Couple, 25-30
  • 9.7


    17 Mar 2019
    Great location, amazing banana pancakes (in general very good variety in breakfast options), very clean and nice staff. Also, the mattrasses are soft and not as hard as many other hostels provide them.
    Germany, Male, 18-24
  • 9.4


    14 Apr 2019
    The staff were really helpful and friendly. Highly recommended the free walking tour, it's really informative and a good way to get to see a lot of the city. The location is great and we really enjoyed our stay
    England, All Female Group, 18-24
  • 7.7

    Very Good

    28 Mar 2019
    I loved the location, beds were wide and great lockers under your bed. Only thing is I wish everyone locked their doors, although that isn’t the staffs fault. A man walked into our room twice looking at our stuff and walked on me in the bathroom and he wasn’t even staying in that room. Free beer for an hour which was perfect for socializing. WiFi never worked, or if it did it was really slow. Staff was kind and helpful
    USA, Female, 25-30
  • 5.1


    29 Mar 2019
    Staff wasn’t helpful at all. Beds not comfortable and sheets was broken. I bit disappointed.
    Denmark, Couple, 18-24
  • 5.1


    27 Mar 2019
    I always hate to leave bad reviews but I was really disappointed in my stay here. The staff were nice and the breakfast was one of the better 'included' ones I've had. However, it was extraorinarily hot and damp in the room and the bathroom was filthy. The aircon was covered in condensation and actually released a load of water onto the floor when turned on. I felt unsafe when a guy just wandered into my all female dorm to use the hair dryer and then got upset when I asked him to leave.
    USA, Female, 25-30
Read all reviews


  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Hot Tub
  • Key Card Access
  • Meeting Rooms
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • ATM
  • Bicycle Hire
  • Currency Exchange
  • Express check-in / out
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Foosball
  • Games Room
  • Wi-Fi