Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hanoi City Backpackers Hostel

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Hanoi City Backpackers Hostel is ideally located in the very heart of Hanoi Old Quarter, just few minutes walk to the Hoan Kiem Lake, Cathedral, Water Puppet Theatre, Ho Chi Minh Complex, Temple of Literature... There are many highly recommended restaurants, bars, pubs near by.

English speaking Reception will help you with tourist information, money exchange. There are several room types available for you to choose from: twin rooms, double rooms, triple rooms and 4, 6, 8 bed mixed dorm.

Our special offers​!
- FREE breakfast
- FREE beer
- Comfiest bed in Vietnam
- 24/7 reception
- Friendly Western and Vietnamese staff
- Good price for airport transfers
- Full selection of tours and transport for a good price
- Bike, car and bicycle rental
- Lockers

***Property Policies and Conditions***
1. Check-in: 12:00 – 23:00
Check-out: Before 12:00 noon
Earlier check-in is possible without surcharge in case that room is available.
If you prefer earlier check in, we recommend reserving for the prior night to guarantee immediate check in.
2. The free luggage storage room is available at our hotel.
3. Cancellation Policy:
- Any cancellation received before 1 days (24 hours) prior to arrival date, no fee will be charged.
- Late cancellation prior to arrival: first night fee/ No show charge: full balance View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.5

  • Security 9.2

  • Location 9.6

  • Staff 9.6

  • Atmosphere 8.5

  • Cleanliness 8.8

  • Facilities 8.9

Latest Reviews

  • 10.0


    13 Oct 2019
    I needed to stay one night in Hanoi before leaving Vietnam. I’ve stayed here before for a couple inbetween the different tours I did and was more than happy to spend my last night here. Staff are always happy to help, nice and clean environment and good location. Couldn’t fault it.
    England, Female, 18-24
  • 10.0


    30 Sep 2019
    The staff are lovely and go out their way to ensure you have a enjoyable stay. They organise extremely reasonable priced trips. The communal area, bathrooms, rooms and beds are always clean. The breakfast is delicious and they offer such a variety. I couldn’t fault the place.
    England, Female, 18-24
  • 10.0


    25 Jul 2019
    Great hostel. Amazing value. Very nice location. Awesome staff. Comfy beds. Can't ask for more.
    Canada, Male, 31-40
  • 10.0


    13 Jul 2019
    Good (huge) hostel. Very popular, but the facilities are good so it makes sense.
    England, Male, 18-24
  • 9.7


    05 Oct 2019
    Great hostel!
    Switzerland, Male, 25-30
  • 9.1


    04 Oct 2019
    The hostel is fab: a central location but the street noise doesn't disrupt sleep, the bathroom was clean and the beds comfortable. The free breakfast is good and I liked the water refill services (you pay but good to avoid using too much plastic). The free beer between 6-7pm creates a bit of an atmosphere in the evenings. The staff were friendly and helpful though they do naturally encourage you to book excursions through them, a bit pricey but Katy was great when my bus didn't arrive.
    England, Female, 18-24
  • 9.1


    17 Aug 2019
    It's quite close to the lake Hoam Kiem, so you can also get to the weekend market in 10 minutes walking. The bedroom was nice. And we have huge beds. We stay in one of the dorms for 4 people.
    Spain, Female, 41+
  • 9.1


    31 Jul 2019
    The location and facilities were really good! However the WiFi was really bad - we had to go to restaurants to use the internet.
    Wales, Couple, 18-24
  • 8.6


    19 Jul 2019
    This hostel is in a perfect location, has nice staff, and a great free breakfast. The bathrooms weren't great, but overall, it was very worth the money.
    USA, Female, 18-24
  • 8.0


    07 Aug 2019
    Overall good experience and they serve breakfast that starts our day right.
    Singapore, Mixed Group, 25-30
Read all reviews


  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Hot Tub
  • Key Card Access
  • Meeting Rooms
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • ATM
  • Bicycle Hire
  • Currency Exchange
  • Express check-in / out
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Foosball
  • Games Room
  • Wi-Fi