Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Hanoi City Backpackers Hostel

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Hanoi City Backpackers Hostel is ideally located in the very heart of Hanoi Old Quarter, just few minutes walk to the Hoan Kiem Lake, Cathedral, Water Puppet Theatre, Ho Chi Minh Complex, Temple of Literature... There are many highly recommended restaurants, bars, pubs near by.

English speaking Reception will help you with tourist information, money exchange. There are several room types available for you to choose from: twin rooms, double rooms, triple rooms and 4, 6, 8 bed mixed dorm.

Our special offers​!
- FREE breakfast
- FREE beer
- Comfiest bed in Vietnam
- 24/7 reception
- Friendly Western and Vietnamese staff
- Good price for airport transfers
- Full selection of tours and transport for a good price
- Bike, car and bicycle rental
- Lockers

***Property Policies and Conditions***
1. Check-in: 12:00 – 23:00
Check-out: Before 12:00 noon
Earlier check-in is possible without surcharge in case that room is available.
If you prefer earlier check in, we recommend reserving for the prior night to guarantee immediate check in.
2. The free luggage storage room is available at our hotel.
3. Cancellation Policy:
- Any cancellation received before 1 days (24 hours) prior to arrival date, no fee will be charged.
- Late cancellation prior to arrival: first night fee/ No show charge: full balance View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.3

  • Security 9.2

  • Location 9.5

  • Staff 9.4

  • Atmosphere 8.5

  • Cleanliness 8.8

  • Facilities 8.6

Latest Reviews

  • 10.0


    01 Dec 2019
    This is my first trip alone so far and they were simply amazing. I enjoyed my time there, the breakfast with different options and everything good. I extended my nights there and Katy was super helpful! And the whole staff is lovely and kind, I'll come back :)
    Colombia, Female, 18-24
  • 10.0


    28 Nov 2019
    Staff were excellent. Very friendly and helpful. The free walking tour was great and the staff wee always willing to give advice e or help. Free breakfast was delicious and the location was great, 15 minute walk from hoan kiem lake.
    Scotland, Male, 41+
  • 10.0


    23 Nov 2019
    The vibe at this hostel is very good. Its basic but has everything you need. The staff are very helpful, and they guide you to find the best spots in the city or to book tours. In particular Tuấn Anh, he was very friendly and helpful all the time. Location is really good, walking distance to all of the hot spots in the old quarter.
    Italy, Male, 31-40
  • 9.4


    25 Nov 2019
    Only complaint was we had some problems with the toilet. This is not the type of problem you want when eating street food. The staff however were super nice and helped us fix it no problem. Food was great and location was perfect.
    Canada, Couple, 18-24
  • 9.4


    22 Nov 2019
    Loved this hostel! Would definitely come back! Staff were lovely, great location as nothing was a far walk away, atmosphere was calm and friendly! Met some great people through this hostel!
    England, Female, 18-24
  • 9.4


    20 Nov 2019
    Great little hostel with value for money. Free tour was great way to see the city and the staff are friendly and helpful. The dorms were clean and private and the bathrooms were clean also. The hostel is based 5 mins walk from the party street and can feel like a long walk until you familiarise yourself with the busy streets of the old quarter. Good little happy hour and lots of restaurants nearby.
    Australia, Female, 25-30
  • 9.1


    13 Dec 2019
    Great location to explore Hanoi, comfortable bed in dorm and good free breakfast available. Staff on hand to help book onward travel.
    England, Couple, 31-40
  • 8.0


    07 Nov 2019
    Not much of an atmosphere, but staff was really nice and breakfast was good - especially considering it being free! Had people taking calls every night at 00 or morning at 6 in my dorm which of course isn’t the hostel’s fault entirely. Had a good stay:)
    Denmark, Female, 18-24
  • 8.0


    07 Nov 2019
    I was only staying for one night. Sheets were not really clean, bathroom was ok. Shuttle that was offered by the hostel was too expensive in my opinion, that is why I did not use it. Breakfast was really good and the staff was very nice.
    Germany, Female, 25-30
  • 8.0


    04 Nov 2019
    The staff is very friendly, and in general fairly clean, and in a very good location. This hostels lacks a good area for a social setting !!
    USA, Male, 41+
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Hot Tub
  • Key Card Access
  • Meeting Rooms
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • ATM
  • Bicycle Hire
  • Currency Exchange
  • Express check-in / out
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Foosball
  • Games Room
  • Wi-Fi