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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
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  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Hanoi City Guest House

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
Read all reviews

Property Description

SPECIAL OFFER: 30% of the room rates have been updated in the room rates. Free room upgrade. Included: breakfast, internet in lobby, wifi access.
It is the new modern building with LIFT and beautiful architecture, situated conveniently in the Hanoi old quarter, you are just minutes away from Hoan Kiem Lake and other attractive places in Hanoi.

It’s situated in convenient location in the Hanoi old Quarter, it is very easy for you to go to Hoan Kiem Lake and some famous landscape in Hanoi center.

We offer many kinds of room like: Private Single, Private Twins, Private Doubles, and Triple and dorm room - decorated in modern style with the ELEVATOR. All rooms are well-equipped with: satellite TV, mini bar, air-conditioning,hair-dryer ,bathroom with bathtub and hot water 24hrs.

More ever, our friendly staff are well English speaking always willing to help you with recommending to you the good service any travel request and to beyond your expectation.

Check out is up until 12 noon
Credit cards are accepted and are subject to a 3% service charge
Cancellation policy is 48 hours before the day of arrival.

SERVICES:
SE Asian Visas and Visa Extensions
Domestic and International Flights
Air-plane, Train and Open Bus tickets
Vietnam Tours (Hanoi City, Halong Bay & Sapa tours...)

PROMOTION:
30% off room rates have been updated in room rate section.
Free breakfast.
Free City map.

Hotel policy:
Time for breakfast : 7:00 AM to 10:00 AM.
Check in is 14:00
Check out is before 12 noon.
Credit cards are accepted and are subject to a 3% service charge

Pick up service with the price as following: US$15 / 04 seats car / way, US$18 / 7 seats car / way and US$25 / 16 seats car / way. View House Rules

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Reviews & Ratings

  • Value For Money 7.3

  • Security 7.3

  • Location 8.7

  • Staff 8.7

  • Atmosphere 5.3

  • Cleanliness 5.3

  • Facilities 4.7


Latest Reviews

  • 10.0

    Superb

    13 Nov 2018
    Great stay but hanoi city is very under construction including the beach
    England, Male, 25-30
  • 9.4

    Superb

    26 Nov 2018
    A very nice and priceworthy hostel. The room was very spacious with AC and fan. Located in the Old Town. The staff were so kind and informative, I walked from the bus station with my luggage, maybe not a good idea with a myriad of bikes swarming around.
    Sweden, Male, 41+
  • 9.4

    Superb

    14 Feb 2018
    Lovely rooms, big bed! Location was great. Breakfast was ok. Would definitely stay here again!
    England, Couple, 25-30
  • 8.9

    Fabulous

    05 Jun 2018
    Lovely stay, room was clean and a massive bed! Anna in particular was very helpful. Would stay again:)
    England, Couple, 18-24
  • 8.3

    Fabulous

    20 Feb 2019
    The hostel is pretty basic. If you are looking for luxury, look elsewhere. However, the room was comfortable and the staff was extremely friendly and helpful, making sure we had everything we needed. Good value overall.
    USA, Couple, 25-30
  • 8.3

    Fabulous

    30 Jan 2018
    Great location and the staff were SO helpful!! The breakfast is average but can’t really complain for the price you pay. The room was spacious and luckily the a/c blew out hot air as was very chilly! Would recommend.
    England, Couple, 18-24
  • 7.7

    Very Good

    22 Nov 2018
    Ok place if you do not have very high expectations. Convienient location and not too noisy for hanoi.
    Greece, Male, 31-40
  • 7.7

    Very Good

    16 Apr 2018
    The hotel is located bang on in the middle of the city so it's great for exploring Hanoi. Pictures don't necessarily provide an accurate description as the rooms are quite worn down. The restaurant bit is also quite scruffy. However, rooms are still adequate for a city break. Staff are friendly and helpful. We asked them about ha long Bay cruises and ended up getting one through the hotel. The staff were not at all pushy and very informative.
    Bulgaria, Couple, 18-24
  • 5.7

    Rating

    25 Nov 2018
    From the get go we were greeted by the rudest staff we’ve encountered so far on our travels. Online they let you pick your arrival time but told we couldn’t check in until 2pm even though a sign in reception said 12.30pm. When we returned to check in we were greeted by another girl who was even less pleasant. We were only spoken to by staff when they tried selling us stuff. The rooms were fine and WiFi worked well. Breakfast included was a plus but the area it’s served in is grotty and dirty.
    England, Couple, 18-24
  • 4.3

    Rating

    22 Apr 2018
    Very very basic hotel. Booked private double room, got a room with 3 single beds. Got moved to a double room and had to help the receptionist move someone else’s luggage out, not even all packed, very awkward. Big room, decent bed, bath was a plus, shower sprayed everywhere soaking the whole bathroom. Didn’t seem too clean. Only saw 2 other guests
    England, Female, 18-24
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Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Common Room
  • Elevator
  • Hair Dryers
  • Hot Showers
  • Hot Tub
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Wheelchair Friendly
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Currency Exchange
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Postal Service
  • Shuttle Bus
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Restaurant
  • Tea & Coffee Making Facilities


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